Rome Ciampino Airport (CIA), Rome, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ok Mobility at Rome Airport Ciampino

Via Luigi Bandini
0039 3 488 645 804/ 0034902360636
Pick-up instructions
Arrivals: After collecting your luggage, exit from the building. Cross the square. On the opposite side you will find the black minibus with green OK Rent a Car logos, taking you to office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Renault Captur
September 19, 2022

Pros: friendly

Cons: bad location

United States of America (USA)
Ford Transit
September 18, 2022

Pros: Great

Cons: The explained everything to us perfectly

Canada
Renault Clio
September 7, 2022

Pros: The condition of the car. It was clean inside and out. Once I found the the Ok Rent A car drop off site at fumicino airport it was easy to return the vehicle.

Cons: The OK Rent A Car at the Cimpino airport in Rome are underhanded and unethical. Upon arrival for pickup I was told of some obstinates ( written in extra fine print in the contact)which didn’t allow them to release a car to me. A long story short…after paying a extra 400.00 Euros I was given an automatic VW Golf.

United Kingdom
Renault Clio
August 12, 2022

Pros: Friendly staff, good English

Cons: It is quite far from the terminal but there is a shuttle bus. Was expensive for the car we had

Ireland
Ford Kuga
July 31, 2022

Pros: Worst service ever received 2 substandard cars and had

Ireland
Renault Kadjar
July 13, 2022

Cons: The car was not sent out in roadworthy condition. There were warning lights on, which we were told to ignore, including a warning about requirement of AdBlue. This resulted in the car stopping and leaving us stranded. The roadside assistance service did not come out and because it was a Saturday afternoon in a small town we could not obtain AdBlue for a long while.

United Kingdom
Renault Clio
June 11, 2022

Pros: I spend more then 1 hour for pick up the car

Cons: The car has a lot of electronics problem

Romania
Renault Twingo
June 3, 2022

Pros: -

Cons: The car, a Renaul Twingo was ok, but it came it 6/7 lines of gas and after driving 4 minutes one line went down. Also there were NO liquid for washinfg the screen...i had to pay for that also and was a little bit danger on the road because I needed to was and there was no liquid...

Canada
Renault Clio
May 24, 2022

Pros: Once we were finally picked up by the shuttle and driven to OK, the process was fine. The car was clean enough but had various damage/scratches from previous rentals. It was noted but I also took an overall video to make sure we weren’t blamed for any of it considering how it all began for us at the airport. The return of the car and check out went fine. Were driven back to the airport by the shuttle that was missing in action when we arrived!

Cons: No shuttle on arrival. No signage at airport. No designated area to stand at street to wait. Just where people told us they think it was. When the “agent himself” finally came to pick us up after several calls and almost 2 hours of waiting, he was nice enough but not hugely apologetic. Also, strange that he showed up in a competitors shuttle bus. I guess their own shuttle bus(es) weren’t available.

Romania
Renault Captur
May 2, 2022

Pros: Inpolite and unhelpful staff at the pick up office

Cons: Extra charge for later pickup

United Kingdom
Fiat 500
March 28, 2022

Cons: Pick up area is far from the airport Service is terrible Receptionist isn’t there all the time I had to wait 40 mins for receptionist to come so I can give the car back I wouldn’t recommend

United Kingdom
Renault Clio
November 24, 2021

Pros: nothing

Cons: Tried to rip me off saying an international driving licence was needed. It isn't, check government site.

Ireland
Renault Clio
November 16, 2021

Pros: Very efficient and really couldn't fault it. Not too far from Ciampino and pick up and drop off at airport was very fast.

Cons: Cant really fault it!

United Kingdom
Nissan Qashqai
November 10, 2021

Pros: the agents were very polite

Cons: The time it took to get from the airport to OK Rent A Car

Ireland
VW Golf
November 2, 2021

Pros: It was cheap

Cons: Staff were lazy, car was filthy inside and when this was brought up with staff they stated what do you expect it's a cheap rental. Staff provided another car which had slightly less dirty interior which we clean ourselves as staff would not. We had to find out own cleaning products to give it a wipe down. Car was mechanically fine

United Kingdom
Peugeot 308 STW
September 29, 2021

Pros: The car was new.

Cons: Terrible service. The representative at the desk was unable to give clear calm instructions during a roadside emergency

United Kingdom
Renault Clio
September 29, 2021

Pros: The price was good and additional driver was included.

Cons: Car was not clean, including rubbish in door pockets from previous clients. Car also had "emergency warning light" on permanently from pickup which the rental agent told us to ignore. We also had to ensure a fear-driven "hard sell" of extra cover. We have never had that from any other rental agency over many years.

Poland
Peugeot 308 STW
September 21, 2021

Pros: Unproblematic, nice car.

Cons: The windswipes were used up and there was no windshield washer fluid.

Ireland
Renault Clio
September 9, 2021

Pros: The agent at pick up was friendly.

Cons: The location outside of the airport, the experience dropping the car back, the dirt inside the car on pick up, the warning lights on the dash of the car, the lateness of the bus to drop us back to the airport.

Lithuania
Renault Clio
August 24, 2021

Pros: No help from Ok Rent A Car as they are just "middle man" all problems should be addressed by phone via DiscoverCars, by their not working 24/7 service phone.

Cons: Not helpful personnel, if you have problems regarding the car or the contract it is your own business.

Martinique
Opel Zafira
July 25, 2021

Pros: My réservation was cancelled

Cons: My réservation was cancelled when i arrived

Spain
Renault Clio
October 8, 2020

Pros: nothing

Cons: they don't say where to get the shuttle service, I walked for 2 hrs in different parkings . NOBODY knows where they park. The store opens just 9. if you have to leave the car you're are screwed. var war dirty. they charged me 1250 euros for franchise but I had full coverage ( not cdw) she told me if i want to be dismissed of this 1250, should pay 30 bucks more per day( you must pay twice for insurance ). after you leave the car they will reimburse you after 15 days.

United States of America (USA)
Nissan Juke
September 19, 2020

Pros: I liked the fact that I walked away from renting the car from the misnamed ' OK Cars'and thankfully was able to rent a car from a different company.

Cons: Hidden charges left and right. Trying to compel car renter to sign up for extremely expensive additional insurance. Insistence on upfront 1,400 credit card charge, (not just a block on the card) which would only be reimbursed 'several weeks after rental period'. A last minute policy notification that if the car broke down, the associated cost of getting and fixing the car would be attributable to me (unless I could prove it was their fault) and they would not replace the car.

Portugal
Fiat 500
September 14, 2020

Pros: Nothing

Cons: Everything

United Kingdom
Renault Clio
September 6, 2020

Pros: Nothing after the hassle we had - flight had changed out of our control! Pathetic you don’t have a box for early drop offs

United Kingdom
Renault Clio
August 29, 2020

Pros: Nice new car

Cons: Instruction to the Shuttle not accurate

United Kingdom
Peugeot 308 STW
August 26, 2020

Pros: Efficient once we got to the desk !!

Cons: No minibus waiting as indicated, had to call office to get picked up. Also, only one rep on duty! Not ideal when you have a queue of customers !¬!

Greece
Renault Clio
August 19, 2020

Pros: It was a new car at a very good price!

Cons: Not “full to full” policy...

Cyprus
Fiat 500
August 19, 2020

Pros: Nothing

Cons: We never got our hired vehicle

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Tue:08:00-13:00; 14:00-20:00
Wed:08:00-13:00; 14:00-20:00
Thu:08:00-13:00; 14:00-20:00
Fri:08:00-13:00; 14:00-20:00
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Working hours
Mon:08:00-16:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-16:00
Fri:08:00-16:00
Sat:08:00-16:00
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Target Rent
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Satisfactory 6.3 / 35 reviews
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Working hours
Mon:08:30-13:00
Tue:08:30-13:00
Wed:08:30-13:00
Thu:08:30-13:00
Fri:08:30-13:00
Sat:08:30-13:00
Sun:08:30-13:00
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Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
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Working hours
Mon:09:00-16:00
Tue:09:00-16:00
Wed:09:00-16:00
Thu:09:00-16:00
Fri:09:00-16:00
Sat:09:00-13:00
Sun:15:00-15:00
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