Klass Wagen at Budapest Airport

Pros: They still have 3000 euro on hold, while the car had no damage. The car was returned on the 9th of oktober. A disgrace. Why do you do business with such a company.

Cons: You think You have an all risk insurance and have everything settled. KW start talking about there own insurance, while you are in an foreign country, you are tired of the trip, you start feeling insecure. This was very onpleasant. They say they are going to check the car while bringing it back and this will take 30 minutes. I was very, very happy, my brother filmed the car before the trip. Because the guy found damage, while we used the car twice and had no damage. I will never hire a car ther

Pros: Quick and professional. This time the car was spotless so it was easy to check for scratches.

Pros: Very efficient drop off. No 30 min check as advised at check in. 5 minutes max then hold on CC released

Cons: Big push on taking their cover for total cover. Extra €150. Said I had purchased full cover insurance but was told this was Discovery Cars insurance not theirs so had to leave €2000+ as a hold in my CC. Was told any minor mark and they would take the whole amount and that the car would have a 30 min examination before they released the charge(see above)

Cons: The explaining of the computer in the car. Crouse controle. Navigation.etc.

Pros: Upgraded the car after explaining my insurance covered nothing from discover cars

Cons: Flexible

Pros: צוות שעוזר .

Cons: אין גמישות מההזמנה גם כשמזמינים חצאי ימים ולאחר שסוגרים את ההזמנה לא מאשרים לשנות את השעה ולהשלים ליום מלא

Cons: they overcharged me. I spent 3 days to correct, they refused.

Cons: We ended up paying 3 times what we had been quoted. The salesperson scared us into buying an insurance plan despite having one already. They said drop off would take over 30 minutes while they inspected the car for any scratch, and said we needed to have the car cleaned first. I have rented many cars using discovery cars and this was the first agency which felt unfair.

Cons: Expensive by additional mandatory services

Pros: Great customer service and quick processing.

Cons: I had a flat tire, however, no spare tire or tools were provided.

Pros: The initial agreement was not respected and I paid almost double the amount when I arrived at the location at midnight time!

Cons: They did not respect the agreement I had with them, I was supposed to pay the remaining amount of 178.50 EUR, instead they charged me 423 EUR and additional 100 EUR for insurance?

Pros: I rented in the app with an amount and surprised at arrival by doubling the amount very high

Cons: I rented in the app with an amount and surprised at arrival by doubling the amount very high

Pros: Process was well organised

Cons: It was not at the airport. It took 20 min to get there. And I had to pay insurence again.

Pros: Nothing

Cons: They didn’t accept my already booked insurance and they made it compulsory to purchase another one

Pros: Nothing at all beside the return time.

Cons: The car that we’ve got wasn’t at the class we ordered and could barely be enough for one big suitcase even though they promised the car is suitable for a 3 suitcases baggage.The car was smelling of a smoke and they didn’t agree to change it and on top of that we were forced to buy Klass Wagen insurance with double price than the insurance we bought from discovercars.

Pros: Agents are very polite, friendly and informative. Everything explained well, and process really quick at both pick up and drop off

Cons: N/A

Pros: The car was OK.

Cons: Personell totally unexperienced, unprofessional. They asked if we would leave Hungary and we said maybe for 1 day. They charged us for the full time of the rent. In the end due to health issues we could not go abroad, still they have not paid back the money charged. This we find totally unacceptable.

Pros: Certanly some positive change much needed for the company

Pros: They pick you up from the airport and drop you back to the the airport on return by Vans to the rental area which is 5 minutes drive away.

Cons: After a late night flight all you want is to get the car and start your travel. Instead the rep pushes you really hard to purchase their own insurance! The car I got had dozens of scratches/defects all over and I had to mark and picture each and every one of them. It gets much worse when they give you a 10cm ruler and you have to mark the size of each defect. After 20mins I broke as I couldn't imagen doing it on my return so I purchased Klass Wagen rent and full coverage for ~130Eur more

Pros: Car was new and clean. No issues during rental

Cons: They push you to buy their insurance once you get to the office which is off the airport. You get presented with 2 options - 1 buy their insurance (which costs more than the rental itself and non refundable) or leave a large deposit (€2800) and you have to cover any damage for the car. They also take €100 in case of any fines. Overall I spent most of my week worrying about the car. It was quite stressful. Read reviews before booking.

Pros: They were very efficient.

Cons: The explanation of alternative rates was complicated and unclear.4

Pros: The car provided is brand new. Prices are competitive and staff are helpful

Pros: I do not like the "same-same" policy regarding the fuel. When I get the car, I preffer to start my trip directly to my destination, instead of visiting and wasting time at gas station. Full-full is in my opinion better option

Cons: The cost was 4 times greater than shown on the website. The company charged hidden fees. its a scam

Cons: The deposit of the rent was very high( 3K eiuros)

Pros: Friendly staff, appreciate the customer

Cons: Car cleanness Fuel level when I received the car

Pros: Very nice people and good service

Pros: Fast and handy.. friendly staff

Pros: Efficient service, initial rental was great value as it was through DisvoverCars.

Cons: I don't like that the fuel tank isn't full at pick up, so you don't know how much you should put in when dropping off. Therefore twice I got vouchers for putting more fuel into the car ( about AU$100). However, it can be used only next time when I rent DIRECTLY from Klass Wagen - which is at the higher rate and may never happen as I'm from Australia. I feel that is not fair. Could rent the car for a month only initially, so when I wanted to extend prices were much higher, unacceptable for me.

Pros: Very efficient

Cons: Nothing

Pros: Everything.

Cons: fuel policy, full tank to full tank is better.

Pros: All was just perfect.

Cons: Fuel policy. It should be full to full. Not European style...

Pros: Easy and efficient

Cons: Nothing

Cons: the pick up from the airport was disaster !!!!!!! it took almost 2 hours

Pros: Polite staff

Pros: Quick service and comprehensive explanations

Cons: I had to go again in the store to get permission to travel in Austria and it would be helpful if I could do it by phone

Pros: Great and fast returning of car

Cons: 2400 euro security deposit for a fiat 500! Had to buy expensive insurance because they didnt accept visa card for the deposit! This high deposit was not mentioned anywhere while booking at Discovercars

Pros: New, reliable cars.

Cons: BUD-126472328324 Used to be my favourite car rental company, rented from them many times before. Now, something has changed. The price of their 'full insurance' is a joke, almost twice as the price as your rental. Even worse, how aggressively they are trying to sell that cover. Showing you pictures of a small dent saying that something like that will cost you $600 to repair! Seriously? It's time to look for alternative options.

Pros: Ease of pick up and drop off. free shuttle service to and from airport.

Pros: لم تقدم لي اي سياره

Cons: لم اجد احد في المطار والتلفون مغلق او يرد علي تسجيل

Pros: The car was new

Cons: The picking up agent wanted in any way to sell us their insurance. In order to convince us he said a lot of fake aspects of the contact as we have no assistance in case of incidente or we have to wash the car before the return. The car was ok, but avoid klass wagen

Pros: את השוכרת מאוד נחמדה הייתי משכיר די הרבה והי הייתה ממש הכי נחמדה

Pros: Easy pickup and drop-off - car worked well. They treated us very well and I would reccomend them as well as rent from them again.

Cons: I was not happy that they didn't go with Discover Cars contract. They agreement between Discover Cars and the rental car companies needs to be improved greatly. Or stop the agreement altogether. So renters are not left thinking they have no choice but to ignore the previous agreement and go with the rental companies agreement. Overall Klass Wagen is a good company to deal with aside from the previous comments.

Pros: Very good 👍

Cons: Klass wagon should ensure they ensure that their cars has parking licence

Pros: Don't use this company! There are major hidden costs!

Cons: Don't use this company! There are major hidden costs!

Pros: Friendly staff who spoke English and were vet efficient and quick

Pros: The return was smooth

Cons: I have been strongly pressurized to buy their insurance despite the fact I had one with Discovercar. I have been give false info on this regard (i.e. "they will not pay you")and, at a certain point, I felt almost threatened. I have never had such a bad experience in my life.

Pros: N/A

Cons: A terrible experience at Budapest airport. The company did not keep the price that I got from discovercars web site....it was a shock for me,I have never had the situation like this. Instead the price I got from the website 407.45 CAD , I should pay 438 EUR ! Because the KW did not want ro rent me the car, that I was offered by discoverecars website , I rejected it and cancelled my booking. I rented the car with a different provider at the airport.

Pros: Only the car.

Cons: Need an invoice for final billing. E-mail it at once!

Cons: Car engine with no oil!

Pros: Long pick up process, my flight had small delay and they charged me 25€ for picking the car late even the office open 24h!!

Pros: They were fast, efficient and friendly!

Pros: They’re ok but nothing stands out

Cons: The nonsense with the car condition process. I had to inspect each of the 34 marks or scratches on collection and hope there wasn’t 35 on my return endangering my Euro 2500 deposit.

Pros: They were very friendly, accommodating, and clear.

Cons: We had an issue with an incorrect parking ticket, and they essentially just told us we'd have to pay it. However, they did look into the cause with us, which we appreciated.

Pros: overall young and friendly people

Cons: pick up in the dark --> had to use flashlight to inspect the car, was advised to take pictures of all of the car(how to do that in the dark?) in order to avoid discussions during dropoff..If they would ask an acce^ptable rate for the full casco i would allways include full casco with them, now i was covered by discovery insurance (covers the deposit). It would be more assured having full casco but the rates are bit exagerated, it feels like they want to make their profit via the 'casco insurance

Pros: Fast service

Cons: The language barrier and the costs are different to what is advertised on the website. Massive smelly spill in the boot of the car; someone had attempted to clean it previously, but it was still obvious. The car wasn't filled with petrol as I was told, but I returned it with the same amount of petrol missing was it was ok. The car has an automatic lane sensor that can't be turned off, which is unhelpful on highways when frequently changing lanes.

Pros: Very friendly and professional.

Cons: A hard-sell technique for buying the extra insurance/full package. It cost more than the car rental itself, and was misleading in many ways. We declined, but the hard-sell was there nonetheless.

Pros: Nice brand new car!

Cons: The check in agent was rude and overall was unhappy I didn’t purchase his insurance.

Pros: Finally hungarian registration plate in Hungary. The car was not bad at all but its a city car not suitable on the motorway.

Cons: As I mentioned earlier, confusing communication, so on the end I lost £150.

Pros: Absolutely scam

Pros: car was excellent

Cons: hiden charges.

Pros: Perfect service!

Cons: Nothing

Pros: Everything was perfect

Pros: Car and service from the workers are superb.

Cons: Greediness! It’s a con!

Pros: They were fast and efficient and explained all the costs and insurance well

Cons: That we booked the car online with discovery instead of going straight to klass wagon

Pros: Nice staff

Cons: Nothing

Pros: Courteous and efficient

Pros: Quite efficient

Cons: The damage condition report. Both I and the agent could not find the supposed damage.

Pros: They were very good. About explaining the contract and our options

Cons: We were giving a gps but no instructions how to set it up, it was eventually set up but to walking mode

Pros: Raymond was courteous and friendly

Pros: Curteous, effective, friendly agents. Raymond was very helpful on the return

Cons: הזמנתי רכב ולא קיבלתי את הרכב , קלאס וואגן סירבו לתת לי את הרכב ולא החזירו לי את הכסף

Pros: Monica really took good care of us

Pros: The customer service - from phone support to in person, they were always very helpful and professional! And I received the car I expected, which doesn’t always happen.

Pros: The car has run already 95,000 km. 20% of side mirrors surface was covered with unremovable stains. I can send photos if requested, Front break disk plates made noise and smoke smell.

Cons: Giving the car in that awful condition to their clients.

Pros: The ladies looking after us when we checked in were great. The car was in great shape and they upgraded us.

Cons: The guy showed me a tiny scrape barely visible almost under the car, impossible for me to see at night when we picked it up. Also using a black light to check for damage on a car beyond the naked eye is also idiotic. I realize this is a way to scam people for money. Sadly we were taken advantage of. We brought the car back exactly how we got it other than some rain water on it. We travel a lot for business and so do our friends. I will NEVER recommend Klass Wagen.

Pros: Service was good, but they werent honest about their rates and the extras. In their conditions there was a maximum price for a child seat, but they were stating the would charge me more at a per day rate.

Cons: Car had a noise coming from the back wheel wells, as if something wasnt functioning properly. I called them about it, but nothing was done.

Pros: Quick and clear

Cons: The confusion about insurance. Pre purchased via discover cars but KW rep said it was only third party. Happy to give car but high risk for me. Bit like a pistol to the head

Pros: Honest, professional staff.

Cons: My incompetence not reading how and where to meet driver to get to auto rental business.

Pros: everything very profesional

Pros: They were friendly

Cons: Again, first was charged for insurance by Discovery Cars then AGAIN by Klass

Pros: Fast, clear and efficient. Also the full insurance they offer truly covers everything.

Pros: Na

Cons: Not matched with what I paid for it

Pros: Nothing

Cons: They didn't gave the car and inform me that when I went to pickup the car

Pros: Friendly and customer-oriented

Cons: Unfortunately the car we booked was a tad too small and unfortunately they didn't have a bigger car home. Not really their fault, just unfortunate for us.

Cons: I paid the rent of a compact car, and I was handed a small car, and I explained to the employee that, but he said it was equal to it. Second, the employee took an extra amount from me on the pretext of international road fees, approximately 130 euros.

Cons: They recalculate the price you are suppose to pay by giving you a couple options where in fact you can only choose the option with the higher price since we don't use credit card in France. Total rip off.

Pros: Great service

Cons: N/A

Pros: Nothing

Cons: Booking the car was one price and it was $450 more expensive picking the car up. Uncharged for the rental. The car was dirty on picking up. I was told I was getting a bigger, better car than I ordered and it was the same size

Pros: good car

Cons: a map would have been helpful to find our way to the city

Pros: The dropp-off was fast and smooth, the agent was superfriendly and service-minded. He provided us with a voucher when hearing that we were not satisfied with the company.

Cons: The arrogant attitude of the agent when picking up the car was a real downer. She was unfriendly and not at all service-minded when some issues arose. You should also consider one thing when renting a car from Klasswagen Hungary. If you get a car with a Romanian licence plate (40 per cent of their cars are registered in Romania) you will pay double the price for fuel since cars registered outside Hungary do not benefit from the fuel price cap introduced by the Hungarian government.

Pros: The agent was very pushy, as she said "why would you not pay for the extra insurance" I felt pushed into it and conned as I really did not need it

Cons: Got them the wrong way around..... Very efficient service

Pros: Quick service, all necessary information provided.

Cons: -

Pros: Nothing

Cons: Everything

Pros: Convenient from the airport

Cons: No information was given to us about Hungary's new fuel policy, we didn't get to make our on decision! Also, discover cars was pushing me to buy the insurance to cover our deposit, but we were told that it wouldn't be full cover anyway, so we had to buy another insurance at the desk

Pros: Sono deo ladri

Pros: Late opening hours without charge, easy return of the car

Cons: Extremely pushy and threatening when refused to purchase their own insurance. More than an hour waiting time to pick up the car and the unfriendly approach taken by staff when picking up the car.

Pros: Fine car, pretty efficient service

Cons: Somewhat hard sell at time of car pickup to buy the “total coverage” option, which cost about double the original rate.

Cons: We ended up paying more than double what we thought we would have to pay. Klass Wagen ended up security a $2500 security deposit if we didn't pay for insurance, so we ended up paying for insurance. It felt kind of shady to me. I just wish we would have known about these details beforehand.

Pros: ok

Cons: the car was not clean even we changed with an other car

Pros: Free baby seat

Cons: None

Pros: Quick and convenient pickup from airport.

Cons: Dismissal of online booking and insurance as worthless and attempt to up-sell. All vehicles have Romanian registration which seems rather odd in Hungary.

Pros: Very convenient, value for money. Free shuttle to airport

Cons: Nothing, all is great

Cons: No prior mention of 150 euro fees for travel to other countries

Pros: Very very dirty, not to mention the smell.

Cons: Representatives (more than one) had very little knowledge of the process.

Pros: Very bad service offer to upgrade the car with bigger one without success , the car I payed for is very old with a foreign registration number .

Pros: Overall a good experience. I wasn't super impressed the price didn't match what Discovercars said I was paying for but the person at the desk adjusted once I complained. But the car was really good and fun to drive. I was a bit worried about insurance (I got it from Discovercars and declined the insurance from Klass Wagen (had to leave a deposit)) but I didn't damage the car and they weren't unreasonable at all when I dropped it off - just a quick check over for new damage.

Cons: They The car rental is not located in the airport, their rental office and car lot is a few kilometers from airport. You have to call them to send a shuttle to the airport terminal to pick you up. They insist on buying their full insurance even if you already have one. The car they gave me had more than 40 dents on it.

Pros: Nothing, incorrect.

Cons: Klass Wagen's business model is to gain clients by offering low-cost rental cars. The client is pressured to sign an overpriced insurance policy (Zero Risk).

Cons: The car was super dirty I got asthma attack after 15 min inside the car

Cons: It was a FRENCH CAR and I NEVER DROVE A FRENCH CAR BEFORE. Had trouble with the CONTROLS. Americans are used to American, Japanese, Korean and German Cars. Congestion caused me to scratch the paint on my right rear fender that touched the side of a building.

Pros: nothing

Cons: nothing

Pros: Friendly, helpful staff

Cons: .

Pros: Wasn't satisfied

Cons: No correct information given. Car inspected at return only and even tho dent was found did not register so they will try to get money from the next person renting it as if they caused. Absolute fraud.

Pros: staff, price and ease of rental

Cons: nothing

Pros: The were very helpful . Gave me a better car then ordered. service was excellent/

Cons: All good

Pros: The car was 100 perfect, exactly as described, perfectly clean, in immaculate shape. We got exactly the car that we reserved. All the cars on the rental lot appeared new or nearly new.

Cons: At the time of booking, we got a good price with reasonable insurance. When we were picking up the car, the price without insurance was higher than the original quote that included the insurance, the additional insurance was 75 euros higher than the cost of the rental. In addition, they used cheap high-pressure sales techniques reemenecent of a used car salesman. While the car was great and return was easy, I recommend avoiding this business, use an established rental outfit and avoid surprises

Pros: The car was only hoovered inside. The windows and windscreens were filthy inside and outside. The car looked like it was borrowed from someone in the last minute.

Pros: The guy in charge of the shuttle was very nice and efficient!!!

Cons: The tires of the car almost burst.. Not a flat from someyhing we did. Not safe and we had to get them changed for 150 euros.. We could have had a horribpe accident

Pros: the real problem the want you to block 1900 uro for an Insurance have to make 2 time Insurance

Cons: the service was good just the part that bloce you 1900 uro

Pros: Quick to check in the car.

Cons: Old car with plenty of damage. We were told we would have to pay for the slightest scratch, even though damage wasn't being fixed. This meant we spent a stressful 30 mins trying to document all the damage on the car. The pressure tactics trying to get me to pay another ~100 euros (more than the cost to hire the car) to reduce damage liability, even though I insisted I have my own insurance. To top it all off, I was quoted £66.46 by discovercars.com only to be charged £79.05 in the end.

Pros: Nothing.

Cons: No service whatsoever. Phone number provided by Discovercars didn't work so I had to get the taxi in the middle of the night to take me to rental company. Complain twice about poor service or rather lack of service I should say and no one been bother to contact me.

Pros: Our first impression about customer service was good and the car was also as expected. Car drop off was fast and efficient.

Cons: We paid for full insurance upfront but the local car hire company still tried to sell their own insurance, claiming that my insurance would not be valid for a large number of claims unless I presented a police report even for stone chipping or minor scratches. We felt they tried to really intimidate us with classic sales tricks into paying for their insurance. Really bad practice and for that reason we would not use this company again.

Pros: The car never turned up.

Cons: Nobody was waiting for me at the airport. I had to hire a car on the day from an other rental office.

Pros: Nothing it's a scam. They cant even give a costumer service phone number to there business partner, so you can complain.

Cons: Run by Romaniens from Bucharest I pickt upp I Budapest .good luck to complain. I got burned 164 Canadadian dollars. Cant do a think.

Pros: Courteous

Cons: Not clear about thirty piercing with Discover Cars.

Pros: nothing

Cons: poor customer service, unsafe car given, lot of damage on car, claiming damage on me what did not do

Pros: Drop off was easy

Cons: I was quoted in HUF through Discovercars,paid the down payment in HUF online,then at car rental they quoted the remaining in Euro, transferred at a bad exchange rate to HUF and charged me that amount. I realized this is standard practice, though it’s bad business.Instead of being upfront,they had coworkers come over and laughed at me & told me I am too stupid to understand.One rep said car was only one available with gas,while one said it was an upgrade for my trouble.Dishonest. Bad experience.

Pros: Nothing- this is a bullying company specialised in taking advantage in vulnarable travellers in the middle of the night

Cons: They used phsycological terror from the first second. They are forcing you into a more expensive scheme by thretening with the worst scenarios you are aftaid of.

Pros: it was OK, friendly and efficient

Cons: Even though i gave my arrival time and flight number I still had to call them to pick me up. The full coverage was more expensive than I expected and the car did not have vignette for highways without the full coverage.

Pros: They representatives are very helpful and process is quick and efficient. Also, the prices are affordable.