Keddy at Brussels Airport

Pros: Very friendly agents trying to find a suitable solution for a missing car type.

Cons: Due to a communication error the car had not been cleaned. The previous renters had smoked in the car. Ashes were lingering around in the car which led to a very unpleasant use of the car. We cleaned the car ourselves in the hope the smell would disappear but that didn't do the trick. We drove around in an ashtray for ten days. As non-smokers, horror....

Pros: Paguei parte de um serviço que não utilizei.. As 19h00 estáva encerrado o Balcão da rent a car.

Pros: Good return speed.

Cons: We booked an electric. We arrived a bit after pick up time. Car was not charged. "It would be a while", they said. Instead of offering us a better/alternative electric, they offered a polluting diesel. Really, really bad. Management needs to take responsibility and train the employees: if a customer books an electric car, make sure you deliver one. In particular as there was loads of electric cars sitting in the bays when we picked up the diesel.

Pros: Very helpful agent when picking up contract

Cons: The car had a issue with an alert about low pressure in back tyres I was told to dismiss but it made me anxious there may be a problem during the whole rental period.

Pros: Quick, well helped to get the car and deliver back was even more easy eg just leave the car behind and that's it

Cons: I hired for the 1st time a full electric car and had challenges to charge it eg so my question is: can you deliver a tag/key with the renting so you can charge your car wherever you are? Now I could only charge the car at FASTNED so had to drive additional mileages to charge and sometimes even unsuccesfull as it did not work properly (not clear instructions given how charging works). It cost me at the end 120km more and 1,5 hour in addition...

Cons: Despite having emailed Customer Services reporting a damaged rim that was not signaled in the rental contract, at drop-off the agent pinpointed that fault and tried charging me for the incident. Luckily for me, I had the email proof that this damage was reported at pick-up. I was not convinced that this was a miss communication between teams, because it sounded more like a scheme to get more money from the Customer, and Europcar trying to compensate for the lower price of rental.

Cons: Got different car, different price

Pros: Good price, easy to reserve online, always update de booking.

Pros: Sign was almost impossible to notice. Maybe you can specify you're affiliated with Europcar

Pros: Quick service, brand new car, quick release of the deposit

Cons: There was a strike in charleloi airport so there was no way to deliver the car there..so I delivered back to brussels airport (pick up point). They refused to give me some extra hours with the car and I was forced to be there at 16.00 (the initial flight at charleloi was departing at 17.30) and my flight was departing at 20.00

Pros: The car was good

Cons: Paid 2 insurance for nothing

Pros: To be honest I didnt like anything about the pick up... and the people working there

Cons: They didnt seem to know anything about the car I booked and about the insurance I already purchased

Pros: The staff was very friendly.

Cons: The car was not serviced thats why it consumed a lot of fuel.

Pros: Staff was very friendly

Cons: Nothing

Pros: Car clean and fast picking and dropping off.

Cons: I rent a premium car but despite been an Audi, it was not fully equiped. It has the basic one.

Cons: It is with Europcar but no obvious Keddy signage

Pros: The car has not a strander usb charge.

Pros: Good customer service plus a nice upgrade.

Cons: N.A.

Pros: Very efficient

Cons: Only one choice of car for the type we have reserved at the time we arrived.

Cons: Keddy by Europcar did not want to rent me the vehicle. They argued that Mexican driving licenses were not accepted because Mexico and Belgium do not have an agreement. I had previously rented from Brussels airport with Hertz using my Mexican license.

Pros: Very courteous and fast.

Cons: Vans are starting to get a little beat up on the outside. Might want to repair all of the damages done over time.

Cons: I thought that the access to the computer GPS was included in the car rental

Pros: No hassle, very easy to deal with, pleasant staff, very efficient

Cons: Needs to be a little clearer that Keddy rentals are to be dealt with at the Europecar desk (Brussels airport)

Pros: Ease of booking online

Cons: Perhaps signage "Keddy" could be bigger at brussels Airport.

Pros: Overall its a clean and economical car that works just fine!

Cons: At Belgium Airport, there are no clear instructions on where to park / return the rental car. Spent a lot of time to figure it out. While taking the car, it would be helpful for Keddy/Europcar to just confirm the parking bay where the car needs to be returned at Belgium (Zaventem) Airport

Pros: Nothing special

Cons: I had to cancel my reservation, because I did not have a physical driver licence with me. Sadly noticed it on a bad situation! The client attendant was strickt, did not close the deal, even if I shoved picture and online sertificate of my drivers licence. Suggested to take a train with my broken knee! Great! I was polite with attendant, did not used any unpolite words etc. but asked why it is like this, if all the date needed is avaiilable and afterwards receiver a meeting with police.

Pros: Timeliness and cleaness of the car

Cons: Na

Cons: The administration and waiting time, it just seems so inefficient, needs to go quicker

Cons: The car rent agent needs to be more knowledgeable as we didn't get support and understanding regarding installation of EV car app. Agent needs to be more supportive and help customer to understand the app process and charging process. Unfortunately this was missing.

Pros: Staff at the airport: friendly, courteous and helpful (Ms Doumia)

Cons: Keddy Name/Sign at the airport under Europcar needs to be more visible

Pros: Friendly and efficient

Cons: Nothing I did not like. I was a little confused by Keddy being located at the Europcar desk, but this was a minor issue.

Pros: no obtuve el servicio

Cons: que no acepten licencia de ecuador

Cons: The order was cancelled at the desk. No other solution was given to us and we had to get a hire car elsewhere.

Pros: Keddi itself ok,europe car not so.

Cons: Technical state of car

Pros: Very good and smooth process.

Cons: N/A

Cons: Trouble finding the Keddy desk. Wants t clear that it’s part of Europcar

Pros: Fine, but not more.

Cons: The price was not well indicated at all...

Pros: No problem and easy process.

Cons: Nothing.

Pros: everything went smoothly, no problems.

Pros: Delivered on time. Easy drop-off.

Cons: Dusty dashboard.

Pros: The friendly staff at pickup and drop off. The quality cars👌🏼 and fair price.

Pros: Everything was smooth

Cons: None

Pros: No infromation about the Keddy company in the airport and I lost two hours for looking for their office then I surprised the reservation under EuropeCar office and rrject to give me the car bue the delay and they forced me to make different care with different amout. Real it is very ver bad experience and will transfer the to all the people.

Cons: No infromation about the Keddy company in the airport and I lost two hours for looking for their office then I surprised the reservation under EuropeCar office and rrject to give me the car bue the delay and they forced me to make different care with different amout. Real it is very ver bad experience and will transfer the to all the people.

Pros: The car was in good condition and good value.

Cons: Picking up and dropping off rental car was a nightmare. Email communication was incorrect. It was not clear in the email that we were renting from EuropCar and had to ask upon arrival. Could not pay with the credit card that we wanted to use. Car did not start once, not sure why, waited a few minutes and then it did start.

Pros: First and last time

Pros: Also finding location of booth and then the lines were so slow there is no way I was getting there with in 30 min of my reservation. I guess the only way to get a car with them is reserve for a later time slot.

Cons: Also the policy should be I have to pay the difference for upgrade because you gave my reserved car away because I was delayed flight. Your at an airport people can't control there delay. I needed the car for 20 days so I had budget it now I'm landing finding I'm going pay more a day fir car other wise I would not have a car

Pros: Be able to book online

Cons: They charge extra because I had to take insurance because I don't have any credit card.I don't have one and don't find the need to use one.

Pros: Basically nothing.

Cons: The time consuming and the attitude of the reception-staff. Car didn’t have windows cleaning liquid and inside the windows was no cleaned we had to buy window liquid cleaning the windows.

Pros: Good value for money

Cons: Being sent to the garage at Brussels Airport and finding that office closed, so had to go back to the main office in the airport - lost 20 minutes

Pros: There wasn't a long line.

Cons: The agent didn't seem to know what she was doing.

Pros: the service was normal

Cons: the problem is not Kerry but the conditions of the reservation

Cons: i paid at booking to you 66.89 € for full coverage and payment in advance but at the airport the europcar did not recognized the amount and i paid 412.27 € more . They told me that i paid only your platform and no them . So i believe that or you are thifs or they

Pros: Good pickup and drop off. Nice car (Fiat500).

Cons: Car exterior not clean. Windshield interior and exterior dirty.

Pros: Efficiency

Cons: Car was not clean, also smelled of cigarette smoke.

Cons: Dirty car, no fire extinguisher, no walk around with car return

Pros: Smoothless and friendly

Pros: They didn't charge me for some scratches on bumpers even if the car they gave me was brand new

Cons: I had asked for a small car, I was given an SUV which was difficult to park.

Pros: The Keedy clerk promptly aknowledge the damage not originally reported and wrote it down both on the contract and on the system. When the car was being filled to be dropped, a Keedy employee present at the Gas station kindly volunteered to escort us to the dropping point and afterwards they've been very quick to close the inspection of the car.

Cons: The car had a small damage not reported originally in the received contract (but see left on what I've liked).