Alamo at Brussels Airport

Pros: price

Cons: cleanness

Cons: Ik heb géén wagen ter beschikking gehad wegens kredietkaart niet geldig, het is met dezelfde kaart dat ik mijn reservatie betaald heb. Conclusie: mijn geld kwijt 237,03€ en een wagen bij de concurrentie moeten huren en dit met dezelfde creditcard. Shame on you 😡

Pros: all perfect we had also a free upgrading in a superior car

Pros: 24h drop off👍

Pros: They couldnt give us the car we order

Cons: So Bad. They couldnt give us the car we order

Pros: Comunication is good.

Cons: The charge for extending the rent period to the airport office is too high - 350 EUR. And I don't know why is this needed for a simple period extension.

Pros: No problem to find the solution for the advanced requests. Servise try to find the best option.

Cons: Difficult to catch them on call. They always called me back, but count a little time. Hours. So in case you need to change the conditions of renting, call in advance.

Cons: The vehicle had lots of scratches and dents . They have assured me that it was in the description . Now you charge me extra euro 88.20 I will reverse that amount on my credit card

Pros: I couldn’t pick up the car, because the agency couldn’t find the reservation.

Pros: Staff was friendly

Cons: Screen didn’t work

Pros: After renting from Alamo/Enterprise I am in the system and hence, rental pick up is quick and easy.

Cons: The only thing that was messing was a parking card (the blue one that is oftewel user in Belgium in a lot of cities). I throught is was even mandatory to have one in each car.

Pros: Comme je vous l'ai dit plus haut peut de consommation en essence et très maniable

Cons: Très bien accueilli à part qu'a 6h00 du matin il n'y a pas de personne pour récupère la voiture pour inspection

Pros: smiling faces kind staff.

Pros: Efficient service by the staff

Cons: Nothing

Pros: Great car, brand new Opel Corsa, very clean and well kept.

Pros: Fast

Cons: Car has scratches

Pros: The car was dirty inside. No water in the water tank to wash to front window. Car not ready when pickup happened.

Cons: Firstly, Alamo staff claimed that my Visa debit/credit card was not acceptable to take the car without taking their insurance. As a result, the car and insurance cost me more than it was planned. Secondly, Alamo staff was very aggressive with me as I complained about the additional cost. He told me that they would not trade with me if I refused to take their insurance. Thirdly, the car was dirty and unmaintained when I picked it up.

Pros: It was easy to find and services was excellent

Cons: Nothing 😊

Pros: Discover cars.com insurance coverage that was included in price was not accepted by Alamo. They did not have a comparable car. Lady at the desk was helpful, except the rental was 80% more expensive. That is a big difference from quoted numbers! Good for business not good for the customer

Pros: Easy process to collect and drop off

Cons: Nothing

Pros: Everyone was very helpful a

Pros: Perfect

Cons: Everything was perfect (ok, the website could be updated, the desk at the Arrival Hall at BRU IS manned and you do NOT need to go to the parking directly)

Pros: The staff were very very helpful

Cons: The directions on how to pick up the car were completely wrong. Nice it were not for the helpfulness of the staff we would have had to go back to the terminal

Pros: Easy on site

Cons: Nothing

Cons: The Alamo team did not take the 1 minute it takes to help my father in law set the car in Italian. He thus had to use his cellphone to get directions to come to us and this is much more dangerous.

Pros: Fast drop off.

Cons: Slow pick up with problems with the car I pick. Din tried hard to find a solution asap.

Cons: Alamo is under the banner Enterprise at Brussels Airport, it took us a long time to find

Pros: Very good and professional

Pros: Friendly staff.

Cons: The location of the car rental office is not posted, it's difficult to find. Also the car rental agency especially at the airport should be open till very late at night not till 22:00.

Pros: they are very correct.

Cons: You need to put on the website how much you have to pay for a second driver!

Cons: I bought a full insurance and they told me at the front desk that i should buy their insurance because the company is enterprise and Alamo is just a broker

Cons: Macchina consegnata senza olio motore Aggiunto e non rimborsato in fattura. Pagato intero noleggio sebbene per grave lutto familiare si sia dovuti rientrare anzitempo

Pros: I ended up with no dealings at all with Alamo even though that was what was booked by Discover Cars.

Cons: They offered a car that was too small, then didn't have a desk or representative at the airport. Enterprise had to take over.

Pros: Quality of the car, courtesy and efficiency

Pros: Nice car. Excellent rent

Pros: The car was good and clean. The return of the car went smoothly and easily. I left the car in good shape and got no surcharges.

Cons: I was forced to use my works credit card in order not to be forced to pay for some "extra insurance" which would cost more and that could be paid with a debit card. In my documents it said that I didn't have to pay ANY additional fees! I had arrived with a delayed flight and with a wife and a little baby at 22:00 and was not happy having to argue this insurance scam. They initially wanted to give us a Ford Focus even though I had requested a station wagon and they actually had a KiA Ceed.

Pros: No waiting times at pick-up and drop-off, good explanations of conditions, very fair approach towards small damages.

Pros: I got help from a friendly young man named Alex who didn’t sent me back upstairs to the main desk. He toke care of my paperwork. Nice bloke.

Cons: Nothing about the service but there should be a sign that indicates that Alamo = Enterprise cars

Pros: Very friendly and helpful staff. Car was great too!

Pros: Rental Agents ! thanks to brussel team

Cons: call for a extra day, REALY more expensive than paied for a extra day on the website ( made a new reservation...)

Pros: User friendly

Cons: No car manual in French or English

Pros: Friendly agents

Cons: Decent amount of walking to car

Pros: Excellent

Cons: N/A

Pros: Clear explanation by the agent