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Alamo at Brussels Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Discover cars.com insurance coverage that was included in price was not accepted by Alamo. They did not have a comparable car. Lady at the desk was helpful, except the rental was 80% more expensive. That is a big difference from quoted numbers! Good for business not good for the customer
Pros: Easy process to collect and drop off
Pros: Everyone was very helpful a
Cons: Everything was perfect (ok, the website could be updated, the desk at the Arrival Hall at BRU IS manned and you do NOT need to go to the parking directly)
Pros: The staff were very very helpful
Cons: The directions on how to pick up the car were completely wrong. Nice it were not for the helpfulness of the staff we would have had to go back to the terminal
Pros: Easy on site
Cons: The Alamo team did not take the 1 minute it takes to help my father in law set the car in Italian. He thus had to use his cellphone to get directions to come to us and this is much more dangerous.
Pros: Fast drop off.
Cons: Slow pick up with problems with the car I pick. Din tried hard to find a solution asap.
Cons: Alamo is under the banner Enterprise at Brussels Airport, it took us a long time to find
Pros: Very good and professional
Pros: Friendly staff.
Cons: The location of the car rental office is not posted, it's difficult to find. Also the car rental agency especially at the airport should be open till very late at night not till 22:00.
Pros: they are very correct.
Cons: You need to put on the website how much you have to pay for a second driver!
Cons: I bought a full insurance and they told me at the front desk that i should buy their insurance because the company is enterprise and Alamo is just a broker
Cons: Macchina consegnata senza olio motore Aggiunto e non rimborsato in fattura. Pagato intero noleggio sebbene per grave lutto familiare si sia dovuti rientrare anzitempo
Pros: I ended up with no dealings at all with Alamo even though that was what was booked by Discover Cars.
Cons: They offered a car that was too small, then didn't have a desk or representative at the airport. Enterprise had to take over.
Pros: Quality of the car, courtesy and efficiency
Pros: Nice car. Excellent rent
Pros: The car was good and clean. The return of the car went smoothly and easily. I left the car in good shape and got no surcharges.
Cons: I was forced to use my works credit card in order not to be forced to pay for some "extra insurance" which would cost more and that could be paid with a debit card. In my documents it said that I didn't have to pay ANY additional fees! I had arrived with a delayed flight and with a wife and a little baby at 22:00 and was not happy having to argue this insurance scam. They initially wanted to give us a Ford Focus even though I had requested a station wagon and they actually had a KiA Ceed.
Pros: No waiting times at pick-up and drop-off, good explanations of conditions, very fair approach towards small damages.
Pros: I got help from a friendly young man named Alex who didn’t sent me back upstairs to the main desk. He toke care of my paperwork. Nice bloke.
Cons: Nothing about the service but there should be a sign that indicates that Alamo = Enterprise cars
Pros: Very friendly and helpful staff. Car was great too!
Pros: Rental Agents ! thanks to brussel team
Cons: call for a extra day, REALY more expensive than paied for a extra day on the website ( made a new reservation...)
Pros: User friendly
Cons: No car manual in French or English
Pros: Friendly agents
Cons: Decent amount of walking to car
Pros: Clear explanation by the agent