Keddy at London Airport Gatwick

Pros: Car was scratched and I was not informed before giving. They changed the car last minute and told me amount will be the same. Final invoice is more than double. No transparency.

Pros: Staff fantastic, car great, overall very happy

Pros: Reasonable vfm easy to book online.

Cons: I don’t think a credit check even if it is soft is appropriate when you have a charge against my credit card. I felt pressure to take out extra insurance when I’d already taken discover cars highest cover. An upgrade was offered but £100 more! They seemed to want me to spend more. But the most annoying thing was the text from Europcar with completely the wrong drop off instructions- they cost me half an hour and £6 unnecessary trip into the short stay car park- very bad service!

Pros: I got charged for Insurance while I didn’t take it , I already had my insurance from my credit card . Secondly nobody told me to clean the car completely or hoover it . Now they want to charge it to me

Cons: Useless will never rent with them

Pros: Poor experience. Flight was canceled and the car company refused to hold the reservation for another day.

Cons: I emailed support team and they were kind enough to hold the reservation however they did not respond prior to our landing and we were forced to make another reservation at double the price. I wish they would have responded sooner.

Pros: Europcar managed the rental. They were satisfactory overall with my only issue being the £40 admin charge for informing me of being late on my DART crossing payment. The payment was made with no real impact on them.

Cons: See above

Pros: The car was in good condition and worked well.

Cons: The fraudulent insurance grab when I had appropriate insurance.

Pros: Drop off service was great.

Cons: Lousy GPS and other controls.

Pros: Straight forward no hassle

Cons: As above

Pros: The car was in good condition.

Cons: It was Europcar not Keddie, despite the reservation saying Keddie. Europcar were either devious or deaf. Despite stating that I did not want their insurance, they added it to the invoice and charged a further £227.

Pros: I've used them a lot this year, my favourite Gatwick rental provider

Pros: Quick, efficient

Cons: Didn’t provide return statement at drop-off - had to remind them later by email

Pros: Return was quick

Cons: Time required to pick up car

Pros: Nothing, Europcar handled it well and their representative was excellent. We will book directly with them in the future.

Cons: Poor information leading to excessive costs, We weren't informed until we found out ourselves that it was Europcar we were dealing with

Cons: Have been waiting well over two weeks for 700 GBP security deposit to be returned still waiting was charged an extra 440 GBP after the rental period had ended car was returned on time in excellent and full of petrol sent of a complaint over a week ago still waiting for reply. Would like a reply to this complaint ASAP kevy63@outlook.com

Pros: Nothing

Cons: They didn’t really understand what we had already paid for from you and charged us again

Pros: It was very efficient. No issues with car rental company.

Cons: I ended up with an SUV which I think are piss poor for the environment and for road users.

Pros: They accommodated a change of car quickly

Cons: An MG is not a Ford Focus. The MG is arguably (and there is no argument to be had) the worst compact car currently on the market. Slow and thirsty!!

Pros: Very good service from picking up the car to returning the staff were very friendly and efficient

Cons: N/A

Pros: Ability to report scratches up to 24hrs after pick up

Cons: Felt I had little choice as no cars left as I had booked and the alternative was a MG suv which was too large or else to pay extra for audi a3 or merc B class which I did. Also the deposit of 700 pounds because of going through a broker is very high.

Pros: Quick and efficient at the counter. Particularly at drop off, I was there less than 30 seconds.

Cons: A little difficult to find, it should be clearer that Keddy is part of Europcar. Also there were quite a few existing dints on the vehicle.

Pros: No longer called Keddy so website needs updating.

Pros: Friendliness of staff was super

Cons: Directions to the desk and car could have been clearer

Pros: The service provided was good.

Pros: Fast and efficient

Pros: I got a free upgrade to slightly bigger car.

Cons: The sales team is very pushing for upgrade.

Pros: All excellent

Cons: N/a

Pros: As described, straight to the point all references number matched

Cons: Straight to the point, good value for money

Pros: Nothing. I was double charged because I forgot my credit card pin. Honest simple mistake . No mercy. Had debit card.

Cons: I was double charged because I forgot my credit card pin. Honest simple mistake . No mercy. Had debit card. Was charged max price my europcar

Cons: The agent tried to change my car to a more expansive car with an expansive insurance

Cons: A) No drivers manual or spare tire in the car. B) inside of boot trim was damaged so I had to get hold on a representative to get it documented in the rental agreement C) I didn’t get a receipt when I dropped of the car. I was told I would get it by e-mail within 30 min - but I didn’t

Pros: good price

Cons: Insurance after 7 days goes down to 60% and 14 days 30%. the first i heard of this alleged damage was 3 months.

Pros: Representative very friendly

Cons: Nothing

Pros: Upgraded my car

Cons: Not all scratches were in the pick up report. I took photos of all of them just in case, returning the car took 15 min as agent was looking at every tiny scratch and I had to provide evidence that scratches were already there at pick up. I felt like they were trying to push responsibility for previous damages on me

Pros: Bodran was fabulous

Cons: Bodran and the upgrade!

Pros: Fast and professional

Pros: Price

Cons: Car wasnt great

Pros: The pick up and drop off was OK. The car was exactly what we expected and was clean.

Cons: The car broke down, we had to call the AA and we lost 1/2 day usage. All because they hadn't topped up the oil. Also, we kept getting a message about tyre pressure. They are not checking the car properly between hires.

Pros: Very efficient customer service rep.

Cons: Office hours differed from that shown by Discover.

Pros: great deal i ll be back

Pros: The guy I dealt with was very good, efficient and friendly. I think his name is Amril.

Pros: Quick and helpful

Cons: -

Pros: Staff very friendly

Pros: Nice easy going collection...no hard sell og extras

Cons: Keddy not advertised in the rental area

Pros: By and large, the service was excellent except for the queue to collect the car. There were staff to assist with the ticketing and as far as I could see all the desks were open and the problem was shear volume of users. I waited about twenty five minutes and the forecast wait time said 13 minutes. (That time did not change however many people were in the queue). This is not a criticism more an observation. Basically; Gatwick was busy and there was not much anybody could have done about that.

Cons: everythign was very good

Pros: €453 has been taken from my visa debit and I emailed europcar my next step is my solicitor will be in contact 8 hours car hire has cost me nearly €500

Cons: Never hiring from europcar again.getting in touch with liveline expect a call