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Drivalia at London Airport Gatwick
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: A member of your team I think was called JT or another two initials. He was so helpful and efficient.
Cons: Nothing
Pros: Very pleasant and welcoming staff.
Cons: I queued for over 30mins to get the car. I appreciate they were busy but the three reception staff spent inordinate amount of time with customers who appeared to have arrived with no booking and low understanding of what they were required to have to hire a car. Those who pre-book should be allowed to upload verification documents etc at time of booking and simply be handed keys to the car on arrival. A fast track for pre bookers.
Pros: Convenience to terminal.
Cons: If your flight is delayed, you only get an hour extra and then car cancelled. You can’t contact them when you’re in the air.
Pros: Nice staff doing their best. Car was my first every hybrid on hire and was very good.
Cons: Stupid, scary and unccepatble £2500 being held on my car and warning emails that they would get me which followed. Big speech about if I didn't buy their insurance I'd have to pay £200 if I'd a puncture so for this I should pay £70 and so on and so forth until I begged them to stop. Also very annoying the refill to 66% or however you find it.
Pros: I did not hire a car. I was still charged. I will never hire a car with them again ⁹
Cons: I was 1 minute late for pick up I had called previously to let them know as previously requested.i was told there was no car. I did not have a utility bill..we live in Scotland, the water is paid through council tax. We use heating oil and the electricity is in my husband's name. I was not able to use council tax bill, land line, mobile bill, hospital letter. Etc
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 85 years.
A senior driver fee applies to drivers over the age of 80.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Customers not resident in United Kingdom are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, International Driving Permit (IDP) in order to collect the car.
Renters from the following country(ies): Ireland, United Kingdom must provide the following documents: 2 proofs of home address (e.g. Utility bill) in order to collect the car. The following document(s): proof of home address (e.g. Utility bill) must not be older than 3 months.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
A digital driver's license will be accepted only if presented through an official government app — photos or digital copies on your phone will not be accepted.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
In no case will a refund be given for unused fuel.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.