Drivalia at London Airport Gatwick

Pros: Everyone was friendly and helpful

Cons: Nothing

Pros: Nice welcome

Cons: Hard selling insurance

Pros: Convenience to terminal

Cons: Our flight was diverted and so delayed due to a medical emergency. We were 1.50 hours late for collection. We were surcharged £90 for being late through no fault of our own despite them having our flight details.

Pros: The agents did eventually sort out my booking so I didn't pay more, BUT it should not have had to get to the point of tears for this to happen. There was NO attempt to contact me prior to cancelling the booking and NO information in the email to say this could happen. I doubt my car was actually taken by someone else in the 20 minute window I was out of the time frame. I feel like it was a plot to extort more money from me.

Cons: Money grabbing vile business practices.

Pros: Proximity to the terminal

Cons: After an unacceptable wait due to staff shortage I had a huge problem with the 1500 deposit. My cards were declined by Barclays ? Fraud. I rang them from Drivalia office and they approve it( I have a letter from Barclays confirming this) however the Drivalia terminal declined it. I offered the 1500 on my debit card, they declined. I then had to pay an additional 740 on top of the car rental that was already fully paid. I will never trust Drivalia again..

Pros: So great easy - will be back - great price

Cons: Nil

Pros: Nothing, the only thing was after the ordeal of checking in we eventually managed to get a car

Cons: When we rented we were required to bring all this documentation which wasn't outlined in the email, we were there over an hour with a screaming baby trying to get a car we had prepaid for online. The car was given to us empty of fuel and we had to pay extra because there was no credit card available in the drivers name

Pros: As I said above. Friendly and efficient

Pros: Professional

Cons: Too many documents to show at pickup. Excessive deposit and hard sell to reduce premium excess

Pros: Fast. Cheerful agent

Cons: 7am opening should mean 7am opening not 7.05

Pros: Gatwick representative very helpfull

Cons: Florence representative totally useless / massively unorganised / and Impossible to get through on phone. Really disgraceful! We wasted 2 days of our 7 day holiday dealing with a sh*t company who should have more representatives at the desk we queued for 4 hrs.

Pros: Pathetic.

Cons: Cant find anyone. You wait at least an hour after pick up time

Pros: Danny provided some excellent service, price was good.

Cons: The other manager who wears a suit was absolutely horrible to both customers and staff, he killed the mood in the place. Quality of the car wasn't great and the one I received wasn't cleaned.

Pros: Zak was very helpful.

Cons: All the paperwork we needed to fill in before we could get the car

Pros: Do not rent from this company if you're picking up from Gatwick or any airport. T&Cs only allows one hour grace from pick up time. If your flight is delayed and you arrive one hour and one minute late, your booking is cancelled. The cost of a new booking is outragus.

Cons: If your flight is delayed, 1 hour, you will probably lose your booking and be charged triple to rent the same car.

Pros: Fantastic customer service - could not fault it.

Cons: Nothing I didn't like.

Pros: Easy to find, bit of a queue and delay to pick up but I did arrive half an hour early

Pros: our flight was delayed by 1.5hrs and they 'let our car go' then tried to charge us 4 times the original cost. We went to Sixt who sorted us out quickly, efficiently & cheaply!

Pros: I arrived late & met representative Zak who was very friendly & had me on my way very quickly.

Cons: I thought the car had quite a few scuffs and the office could do with more signage as it wasn't so easy to find.

Pros: Simple process

Cons: Nothing

Pros: Very helpful and friendly staff. Made pickup and drop off easy.

Cons: Nothing significant to say here. It all went very well.

Cons: I didn't cancel the rental, but even if I did, I should have definitely been notified in any way (by Drivalia, app, email, text - you name it). There must be a bug in DCs app, evidentially.

Pros: Nice staff. Quick

Cons: The car was quite tatty.

Pros: I didn't get a car from them in the end.

Cons: my flight was delayed due to a medical issue. when I arrived they said it was more than double the booked price.

Pros: I always use your company, but on this occasion in Bulgaria the car is old

Cons: Old car

Pros: Very friendly staff; free upgrade of car.

Cons: None.

Pros: Nothing

Cons: Felt very under pressure to purchase more expensive insurance even though I explained that I had already purchased insurance and was fully protected. As the agent made us feel it was essential to purchase their insurance as I have now found out it’s wasn’t necessary to purchase Feel I was coned by being put under pressure and told that 3000 pounds would be taken from my credit card and withheld for a month. Very bad experience and will not be a returning customer.

Pros: Location by terminal, easy of access to main road

Cons: Need more staff at busy times for collection

Pros: Easy to find and fairly well priced.

Cons: Friendly agents

Cons: Problems with accepting an overseas credit card.

Pros: Nothing

Cons: Everything

Pros: Located at Gatwick north.

Cons: The car sensors had a problem and were constantly beeping. Really annoying.

Pros: Everything!

Cons: Nothing!

Cons: Lots of hidden costs. Car very dirty. Asked for lots of unnecessary personal details including flight details. Unhelpful staff.

Cons: Claimed that DiscoverCars didn't charge me all the British taxes. The cost of the rental more than doubled. They were charging all other customers ahead of us extra fees and taxes. They could not provide documentation for the so called extra taxes. I highly don't recommend Drivilia at Gatwick airport.

Pros: Staff are very attentive, professional and friendly. Amar who helped me at picked up, remembered me at drop off. That kinda personal touch makes Drivalia special

Pros: Great service. Received car ordered.Great new clean car.

Cons: Bit hard to find location. Not really in terminal. Had to move to another terminal by internal train and there to walk long distance to destination.

Pros: Swift and easy

Pros: Very friendly guy at the desk.

Cons: * Long wait time to pick up the car. * Only one rep on the desk. * App didn't work (kept closing when opened). * Massive deposit for damage (double the main providers) * 18 known/existing marks on the car (that's fine - but don't take a £1500 deposit when the car is already scuffed). * Empty to empty - you lose out because you always end up putting more fuel in the car than you need. Don't always go with the lowest cost provider.

Cons: upon arrival the car was not available we had to wait more than half an hour

Pros: There wasn't a zero

Cons: Awful customer service

Pros: There was nothing good to say about the service provided

Cons: Very poor - understaffed, unprofessional and not helpful. Did not provide any alternatives and told to go elsewhere.

Pros: Efficient handling of process,great experience

Cons: Mark was so helpful with us

Pros: We were given a free upgrade to a bigger car. We did pay extra but we chose too as it gave us full cover for the 5 days and no checks on return. Staff name who serves us was Abs and he was excellent.

Cons: waiting in a queue for over an hour to pick up the car

Pros: The car and the cost

Cons: There was not as much gas in the car as told

Pros: the agent was very friendly and helpful.

Cons: I felt a bit too pressured to take additional excess insurance even though I made it clear that I had already taken out extra insurance to cover any excess. Plus I was given a large car instead of a small car because non were available. Normally this wouldn't be an issue but it was the first time I had driven in England for many years as I live in Italy, so having a really large car was not ideal and made me even more nervous.

Cons: Low tyre pressure light came on within 1mile of leaving.

Pros: I will never use the service again.

Cons: An absolute scan by deliberately obscuring condutions and then charging disproportionate amounts.

Pros: Everything

Cons: Friendly & helpful

Pros: Competence of counter staff to adapt and have a sense of humour in a difficult situation (computer system down). We were given a car of specification requested.

Cons: When we picked up the vehicle, the dashboard service schedule was showing a service and oil change was due and felt this should have been carried out before the car was released for our hire period. Knowing the hire car has been serviced at the recommended interval minimises anxiety.

Pros: Average service. Didn't explain how to get out of drop off area and car left with no fuel. Agent had a sense of humor but quite cocky. Signs on door misleading. It says mobility and not car rental

Cons: Rest of car ok

Pros: car was what was expected. Agent friendly. Drop off very easy - not messing around. Best price and good service. Would use again under these circumstances.

Cons: They were supposed to be open at 7am Agent did not arrive till 7.04am and by the time he got the computers up and running and get to my paperwork it was 7.30am. They should be up and running at 7am in my opinion. Car was picked up on Empty!! No gas in car - which meant I had to use my time to find garage and fill up. Also, warning light came on within one mile of Air Pressure tires needed adjusting. Also, zero credit given for leaving car on 3/4 full with gas.

Pros: Absolutely bloody awful. The agent I spoke to was not helpful.

Cons: A one hour time expiry limit notice buried in the small print of the rental agreement.

Pros: The operator was good - very good

Cons: You tried to rip us off at every turn , pricing was a lie , we travelled to Gatwick to pick up - was over an hour late and you tripled the price you were late … overall a stressful nightmare

Pros: Great price!

Cons: Slow pick up. Needed to provide a lot of info that was already provided online. Little bit hard to find.

Pros: Cheerful, helpful staff and it's in the terminal

Cons: A bit pushy with their insurance

Pros: There was a smell in the car when I picked it up. It wasn’t obvious until I drove away so I didn’t ask them about it.

Cons: Petrol cap opener was disfunctional.

Cons: Usual hard sell re extra insurance

Pros: Quick and cheap

Cons: Insurance wasn't clear

Pros: Very good value and smooth experience

Cons: Nothing

Pros: Smell of cigarette smoke in car. Also hubcap missing.

Cons: Near airport and easy return at terminal.

Pros: Agent was very helpful and sympathetic to my needs after my flight was delayed.

Cons: Despite having my flight details, I was disappointed there was no offer of compensation for my delay which wasn’t my fault.

Pros: The staff were polite

Cons: The deception.

Cons: See notes below, but it felt like I was being 'scammed'

Pros: Good car good price

Cons: Paperwork took a while as need lots of id

Pros: Easy to book, pickup and drop-off vehicle. Vehicle was in good condition, ready when we arrived and service was good. Very easy to find rental desk at Sofitel Hotel, directly adjacent to North Terminal.

Cons: It was confusing that mandatory CDW insurance was not included with initial booking. And a surprise charge of at least 175 GBP was required to be paid before renting vehicle.

Pros: Quick pick-up, quick drop-off, proximity to airport.

Cons: A bit pushy in trying to upsell insurance products, but very pleasant about it. Tyre pressure sensor was showing but tyres all OK.

Cons: The price is not clear and it is unacceptable for £1,500 to be kept on your card for 28 days, that is a con in this day and age. The car was old and very basic

Pros: Service good but time consuming. Protection insurance explained but very confusing and on vacation you end up accepting agents word and additional charges to get on the way.

Cons: Drivalia should have signs inside airport to direct customers.

Pros: Everything went smoothly

Cons: Nothing I can think of

Pros: They were friendly.

Cons: I felt like I was taken advantage of while vulnerable. We booked an Alhambra van which advertised online that it seated 7 and cargo was 3 pieces of luggage. When we showed up, we had a "similar vehicle" that seated 7 but had literally zero room for any of our cargo. Our hands were tied and we had no other choice but to upgrade to a 9 seater van with massive cargo. This vehicle, while spacious, was clunky and very difficult to manage while driving through the UK. I just felt mislead online or in

Pros: Guys are always soooo friendly+have a wee bit of banter!

Cons: The fact they don't seem to highlight all the scratches on the check out sheets!

Pros: Once we got a car, after three hours. The staff were nice. Our car was fine once we actually got it - after waiting 3 hours

Cons: I rented at Gatwick on 6th July. Drivalia had no cars, so everyone just had to wait until a car was returned by another customer. There was no time guarantee that this would happen. We waited 3 hours for a car. Other people waited longer. If a car was returned that did not match your booking, people were forced to re-book and pay extra to get a car. There were many angry people.

Pros: Nothing

Cons: All mentioned above I would use you as rental company ever again

Pros: Nothing

Cons: Poor customer support all around. I was told I had to complete an online form to obtain a refund. When I tried I was asked for my full bank account details. Would be easy enough to credit my original card payment. Small amount so have not bothered

Pros: Quick and easy

Pros: Friendly, efficient

Pros: Human touch

Cons: No upgrade given

Pros: Information from discover cars all wrong paid for coverage but could not get it both times renting price wasn’t at all what DiscoverCars said it would be.

Pros: Easy and quick Good prices

Cons: No rental agreement sent to my email address!!

Pros: Danny the Representative at the desk was brilliant!

Pros: They tried to cheat us. The attendant had a clear distain for Americans.

Cons: They lied, made up laws (which we confirmed were made up), and refused to discuss.

Pros: Good agents, easy to deal with. Excellent vehicle.

Pros: Fast and efficient service

Cons: Very good very pleasant

Pros: Wipers worn out. Tire pressure light came on in parking lot but agent dismissed it.

Cons: Cramped dirty messy noisy no privacy desk area. Staff poorly trained.

Pros: No invoice received after the rental

Pros: Very friendly, helpful and quick

Pros: Friendly

Cons: Attentive

Pros: They were very nice and helpful and very quick.

Cons: Nothing

Pros: Excellent service

Cons: The insioWe thought we had comprehensive at pick up advised we needed a lot more at a very high cost Drive the price up considerably But we were glad we had it when we had an incident

Pros: The service was very good and the agents are helpful

Cons: Nothing

Pros: Personable service and advice.

Cons: Car pick-up and drop-off parking area has limited space.

Pros: The drop off process was quick and easy and the staff were friendly and helpful.

Cons: The fact that the security deposit wasn't taken when the booking was made as I didn't have the same card with me on the day which resulted in me having to spend more money to buy insurance. Secondly expecting me to do the driving licence check - if this is something you want completed, ask for the details before collection and do it yourselves!! Thirdly, finding you was difficult and I think you need to make it a lot more clearer that you are not based in the airport.

Pros: Nothing to like. Slick website followed by zero service from Drivalia.

Cons: I felt it was a well trodden route to charging more for a car at a time when the client is exposed and desperate to move on.

Pros: Everything except the attitude of the guy manning the desk at pick up. I've hired several times over the last few months & all the staff apart from this man have been pleasant & professional

Cons: The attitude of the guy at pick up.

Pros: Great value. And very close to Bag drop flying out

Cons: Everything good

Pros: Amal at Drivalia was a really nice naturally friendly guy and was a pleasure to deal with.

Pros: Delivery drop off very quick. Car very good value for money.

Cons: Was asked for my NI number on check in! Never in 45 years of renting cars has this been requested. Put it on your info if it is needed! I remembered the number only to be told by the guy that it was wrong. I had to get on the internet and check it. I had told him it right and he had typed it in wrong! Give me strength! It took a while to find the office.

Cons: Keep try to scare me on choosing the extra insurance or possibly lose the 1500 deposit.

Pros: Best at Gatwick! Would use again 100%. Guy who welcomed me was wonderful (sorry I didn't remember his name)

Cons: Expensive added on insurance. But it is optional, I found it alot cheaper for same cover elsewhere.

Pros: fast, professional, enjoyable

Cons: finding the office the first time

Pros: Nothing awful company

Cons: Inefficient and useless, back to Avis for me

Pros: The agent at the desk was rude and he manipulated my position he deducted tge amount and did not tell me whether it will be refunded or not. When I cancelled. The money took 7 days to return and they also deducted £50 of no reason. Absolutely, no recommendations. Zero

Pros: Great except windscreen wiper

Cons: See above

Cons: I was cheated out of money via a very expensive excess. This came up when I picked up the car. I had to pay £480.- extra initially on my debit card. After pushing back this suddenly dropped to £240.-. I could not take the car otherwise.

Pros: All staff were so friendly

Cons: Excess is very high

Pros: Quick, efficient and reliable

Cons: Didn’t check the car with me at the start, nor familiarise me with vehicle.

Pros: Fantastic service provided to me buy the gentleman dealing with me it was a very stressful day needed a hire car as an emergency had my 4 year old with me but was dealt with very quickly and had a car within the hour couldn't of been happier would highly recommend above other competitors

Pros: Good car matched expectations which isn't always the case

Cons: check in time

Pros: the fact that it was easily accessible via a short walk, I also liked that it was not busy (but I guess this was just luck)

Cons: They said that they will email me the contract and despite me calling them to remind them to send me the contract, the contract never arrived via email.

Pros: Great service, prompt efficient and informative. . Just good service.

Pros: Ease

Cons: Price drops closer to departure

Pros: Efficient

Cons: Car was a little dirty. Never enjoy the hard sell of extra insurance at collection

Pros: Good location and great price

Cons: I didn't like returning the car without an agent confirming the car was returned in the same condition as received, I just had to hand over the keys at the desk

Pros: Nice car but instructions were set in French, took a while to sort

Pros: Friendly and helpful staff. Nice car.

Cons: Front window was very dirty and smudged

Pros: None

Cons: None of it. Worst experience of hiring car in 30 years

Pros: Great agents, good car, easy to find, easy drop Off

Cons: Car could’ve been cleaner, not sure why 2/3 proof of addresses are needed if you’re a citizen of the country but not that much of an issue

Cons: Bad customer service. I was left with the impression that when I wanted to pay the deposit with my credit card, the staff member was doing something on his side to force the payment not to go through. As a result, I was forced to pay for full protection.

Pros: great car, excellent value, friendly service

Cons: nothing

Pros: Didn’t even get a car went to another company

Cons: Rubbish

Pros: Quick and simple, no fuss

Cons: Nothing

Pros: 3 yrs ago tatty and generally poor

Pros: Friendly & efficient staff, had the car in 5min of arriving at the office. Car in good condition. Had the car dropped back within 2min of arriving back at the carpark. Deposit returned within two days into my account. Will use this company again.

Pros: The car and the sympathy of the staff.

Cons: The way the extra insurance cover was proposed to me, with scary scenarios.

Pros: Easy to get to from Gatwick North Terminal.

Cons: The attitude of the agent.

Pros: Personal service by the site manager. Couldn’t fault them.

Cons: Nothing

Pros: Mark was very friendly and helpful

Cons: Every time I hire from drivalia the payment system goes down

Pros: Pleasant people and very efficient

Pros: Not much

Cons: Hidden costs on insurance and getting a different car to the one I believe I had booked.

Pros: Honesty and help

Cons: The fact you need 2 proofs of residence ,and is not clear on the website of the brokers ,aswell the brokers mention you need a deposit ,wend you can pay a bit more for more efficient fullycomp insurance from your company and that is not mention on brokers website I find that a con service

Pros: The guy who rented us the vehicle could see that we had been conned and gave us an upgrade

Cons: It's a con

Pros: Excellent service

Cons: Very efficient

Pros: Easy location on site at airport with cars right next to office

Cons: High deposit rate hold on credit card (£1500), that is not removed for up to 7 days, but fairly typical with a lot of hire companies especially if excess cover has been purchased elsewhere.

Pros: Polite reception guy

Cons: 300 mile limit

Cons: Free shuttle bus to the Airport terminal did not exist. Misleading advertising

Pros: Brilliant service

Pros: The return was easy and efficient

Cons: I had no option than to pay additional circa $400 to drive away with a car. Travelling with a baby and my elderly mother I had no choice. It was a scam.

Pros: Efficient and straightforward. No nasty surprises.

Pros: Very well

Cons: never

Pros: The rental desk rep was under pressure from other clients and handled himself well despite a little verbal abuse from the guy in front of me.

Cons: The car wasn't as it had bird droppings all over it, although this may have been from the parking location.

Pros: Easy to pick up and return

Cons: Fees that were added at time of pick up were not pre-disclosed.

Pros: Drop of was reasonably easy

Cons: The whole service felt like a shake down for money, horrible experience

Pros: Every thing was perfect.

Cons: Nothing that I didn't like.

Pros: Nothing. Will not use again.

Cons: The price was misadvertised and misrepresented. When we arrived to pick up the car, the price had doubled. We were left trying to find an alternative at the airport for the same day and could not. So we had to take the car booked at double the cost. Never would have made the booking at that price. I believe I am owed a refund. L So I am pleased to receive your survey so you can now address this please. I look forward to hearing from you. Zoemarkwick@gmail.com

Pros: Upgraded from manual to automatic due to availability.

Cons: A very distasteful and time comsuming experience even though i sent all my information ahead of time.

Pros: Quick, friendly and polite.

Pros: The vehicle was incredibly fuel efficient. Diesel Kia Dynamics +.

Cons: I really have no complaints. I am a little nervous about my deposit that takes up to 28 days to return, but I am sure they will hold up their agreement.

Pros: Low cost, quick and friendly service

Cons: High deposit

Pros: Great car to drive

Cons: The price

Pros: Car was ready when we went to pick up.

Cons: Not car we booked. Was charged extra for insurance even though we had already taken out insurance..

Pros: Efficient. Close to the airport. However, they also said my credit card would not go through, so took £140 cash non-returnable on the debit card. It was done too quickly, almost as an add-on?

Pros: friendly staff. good car

Pros: PRICE WAS REASONABLE

Pros: Upgraded my rental instead of me having to wait for a car to return

Cons: Tyre warning light was on a point of pick up.

Pros: One of the costumer service man offered me 1/4 of tank of fuel for the waiting time. Apart from that there was noting nice about this company.

Cons: Firsts of all they gave me faulty car, then I had to wait for over an hour for another one. Which was not in the greatest condition either. Side mirror was fixed by duct tape, back seats collapsing when using brakes, missing parts of car etc. When I was waiting for the 2nd car I was told to be happy about it as this could normally take hours! I am paying for full rental and being threatened to wait for hours??

Pros: They remained open 10 minutes after closing time to give me the car when flight delayed

Pros: Easy and convienent drop off

Cons: Hidden cost of insurance not clear online and shorthanded staff

Pros: Great service, staight forward on airport service very quick and prompt efficient service.

Pros: Efficiency of staff

Cons: The extra insurances were abit pricy and there should be an option to pay these and the car on line before picking up the car

Pros: Not much.

Cons: Pressure to buy additional insurance; no information about the car; very little instruction on where to find the car.

Pros: All went well and was easy to process

Cons: I had to wait in line for maybe fifteen minutes before being served. There were 3 counters but only one of them was staffed.

Pros: The customer service was terrible. The representative was rude and unhelpful.

Cons: The customer service was terrible. The representative was rude and unhelpful.

Pros: Generally ok,

Cons: Nondescript office was not easy to find and involved walking thru the hotel and excessive wandering around. Office automatic door not working which is a pain with baggage, not fixed 10 days later and told it just never works. Limited space for people in the office

Pros: It was simple and fast

Pros: Quick and helpful especially with regards to the coverage advice!

Cons: They charged me more for insurance than the actual rental costs.... Not a great experience.

Pros: Everything - especially easy to modify booking once the car was with us.

Cons: Nothing

Pros: Simplicity

Cons: We asked for directions from the airport, which was soo wrong, I feel the hotel name needs more head lines 😎

Pros: Very friendly service, got seen to very quickly.. Good location of office, decent price

Cons: The car headlights were off and caused a problem driving at night. And using a third party when you're not from the uk is difficult because they don't communicate for you one to the other.

Pros: Very fast service, good value for money and great location.

Cons: No air conditioning in car

Pros: Very high hidden fees that you don’t find out until you go to pay at the desk!

Cons: Very high hidden fees that you don’t find out until you go to pay at the desk!