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Alamo at London Airport Gatwick
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Melissa Maria and Neil did a great job
Cons: Instructions pointing to wrong terminal for collection
Pros: Luke at Gatwick Airport was amazing!
Pros: Easy drop off
Pros: Office staff friendly and efficient
Cons: Car was dirty. Could not check state damages. Upon my return was accused of damaging a tyre. Which I definitely did not do.
Cons: If Alamo use a third party, it is important that the cost quoted by the third party is honoured or the difference is settled between yourselves, not the customer
Pros: Fairly new car (approx.10,000 ml) and efficient.
Cons: Long and uncomfortable waiting to receive the long-booked car. Car delivered as soon as returned by another customer, therefore not cleaned or sanitized. Addition to the price of unsolicited services and not even offered by the employee.
Pros: I really appreciated the service I received when picking up and dropping off the car I had rented. They were very helpful and friendly, which made the overall experience even better. Thanks :)
Cons: Computer system Alamo work
Pros: Not alot
Cons: The car had no fuel in a fuel shortage and picking the car up at 9pm. In the end we had to take two small cars which had fuel. I was charged hundreds of pounds extra despite not being my fault and despite the contracts.
Pros: Friendly, professional, efficient
Cons: Very expensive GPS
Pros: kindness of agents, easyness in every operation
Pros: Excellent personal service- shown car by rep before hire. On return - very helpful and polite - paid attention to us as customers rather than just checking the car. This was the best service in the past 30 rentals at least.
Cons: No negatives
Pros: personal customer care - a great business model - at pick up and drop off it felt like a personalized service, smiling representatives - keep it up
Pros: Price, Efficiency of Staff at both locations, Condition and type of vehicle,
Cons: Negatives was finding the Hire desk when returning vehicle to different location (it was not with the other car hire companies) and having to walk in pouring rain to airport terminal
Pros: They were quike and cheerful