GreenMotion at London Airport Gatwick

Pros: I can’t think of anything. The guy seemed sympathetic when dropping the car off but had no authority so that is to be expected.

Cons: Rudeness of pickup driver, poor quality of baby/child equipment, hybrid vehicle with no charging leads, wait for a pickup.

Cons: Very slow pick up and drop off. Took over an hour for transfer and delivery of the vehicle

Cons: Second request for feedback with zero reaction to the first one sent,so why bother??

Pros: Car ok

Cons: Inefficient check in/out

Pros: Nothing

Cons: They were not trustworthy

Pros: Friendly service, good vehicle and price

Cons: Very long pick up time due to number of checks required for UK license

Pros: Big scrapes down one side Warning light on car when picked up. Has to return it to be fixed. Repair lasted 30 minutes- warning light on continuously

Cons: Extra costs

Pros: Very professional and helpful. Friendliness of all especially driver of shuttle bus.

Cons: Nothing really.

Pros: Prompt ,efficient

Cons: Could not speak to anyone by phone only e:mail. Makes it difficult and slower when a problem arises,as in my case.

Pros: Agent we spoke to on drop off was great and we were out quickly and without issue.

Cons: Car insurance that I paid for through Discover Cars wasn’t accepted by GreenMotion, meaning I then also had to pay for their insurance policy on top of my booking. This is a bad user experience and should be communicated clearly from the start.

Pros: Easy and seamless drop off at the end of our trip.

Cons: Ended up paying extra because they couldn´t provide the car we ordered. Should have been given a free upgrade! Wouldn´t rent from Green Motion again!

Pros: The price was good and nice selection of cars to choose from

Cons: Nothing

Pros: NOTHING AT ALL

Cons: RUDE, VERY POOR CUSTOMER SERVICE, . IT WAS THE WORST EXPERIENCE . I REALLY AM SORRY BUT IT WAS AWFUL

Cons: More than an hour queuing outside in the heat for pick-up; barely an acknowledgement of this, let alone an apology; 1 person working; no evidence that this staff member was trying to speed up the process. Office closed when I arrived back as the 1 member of staff was taking people to the airport. Overall, poor service from Green Motion.

Pros: Didnt hire a car because of double insurance

Cons: Double insurance

Pros: service was excellent. very friendly & professional.

Pros: Trained staff

Cons: Sharp practice on damages. Windscreen chip, which was probably there when I picked it up was charged at £800. Suspect the previous clients and any subsequent client will pay for the same chip!

Pros: There is nothing to like. Staff is rude, unaccommodating, and high pressure sales wasting over an hour of my time.

Cons: As already stated. A complete ripoff. They gave me the worse car on the lot and is was unusable the whole week.

Pros: Have used them in the past, always good cars and efficient

Pros: price

Cons: The shuttle took forever from the airport. The driver was unsafe. Upon returning the car, the employee found the tiniest scratch imaginable and blamed us. It was crazy. The same thing happened to the three people in front of us. Total scam. It was a hard sell on their insurance when we picked up the car. I think this is why. No matter who returns the car or in what condition, they seem to "find" something wrong with it.

Pros: Slow pick up Category of car seemed different from what i had reserved through discover. Another car was offered but only at an extra cost

Cons: Extra cost for a automatic although no manual was available

Pros: The staff were friendly

Cons: The cost of insurance

Pros: Car was good but sat nav was out of date and not easy to use.

Cons: As stated above, the credit card problem was a major problem that left me forced to pay much more.

Pros: Nothing impressed me

Cons: Took ages, car booked not available ended up paying extra to upgrade! Button on dashboard kept flashing.

Pros: Very helpful staff and brand new car.

Pros: Nice car

Cons: Was told the extra cover bought via discoverhire will not protect you. Green motions own cover was forced upon. Hence forking out more money.

Cons: The amount of time it took to get the car and all the "hidden extras" in terms of charges

Cons: I was quated 88.40 Pounds to hire a Fiat 500 from 24th Jan 2019 for 7 days, including insurance. I was very pleased with the quote. So I didn’t shop around any further. But when i was taken to the agent, i was quoted over 400 Pounds. I was really upset. I ended up cancelling the car hire altogether. I wasted my time and energy. I will never use this company again.

Pros: Absolutely appalled at the customer service at green motion. They did not have a car ready for me of the size I had purchased. They then tried to charge money for a car they considered bigger but when confirming with their management that in fact it was the correct car in the first place:

Cons: When dropping the car off- the car was exactly as I had received it. The drop off inspector insisted that there was a mark on the car of which could have been no more than a bush mark which would have rubbed off with the scratch cloth and have said they will charge £600+ for. This was on the car when I got it but didn’t report it as I would imagine this is just a wear and tear-not a scratch made by anyone! I am still awaiting a conversation with their manager. Horrified by how rude they are!

Cons: We was turned down for the car rental Because we never had a credit card So basically we were stranded

Pros: We got a flat not even a mile away and they brought us another car. They did however charge us the full insurance for a new car, even though we only had the other one for 30 minutes.

Cons: They threw on a ton of extra fees so it was more than 10x the price that we booked with. Total rip-off

Cons: Extra insurance not explained online, if you don’t take extra insurance you have no choice but to have £2000+ held against credit card, ridiculous for international travellers. No signage at Gatwick bus stops/exit.Never again!!

Pros: The right sidelight was not strong enough and at times I had to considerably reduce my speed as I could not properly see the road (really I was guessing it).

Pros: The name.

Cons: I couldn't get in contact with anyone, i tried the office in the airport, head office, emailed the company. I had to order another car from another company which cost me £280 for two day hire. I spoke with the staff in enterprise and they siad they get 5-6 people per day returning from your company. If the service was better I would assume you could hire another member of staff. Feel free to contact me. Eamon McAuliffe

Pros: The car was reasonably priced

Cons: On arrival for car pick up, was told there was no booking in my name, despite having two emails, and a printed confirmation voucher. Was entered as new booking , and was then expected to pay nearly $100 more for the same car. When I disputed this I was rudely told I was going to have to sort that out with the booking agency later. I was left standing at the counter for nearly three hours trying to get the car . Never again!

Pros: Service with a smile and no hidden fees.

Pros: nothing...didnt get to rent the car after 1hour waiting

Cons: never...ever

Pros: Exceptional and outstanding customer service provided by Abdul Farooq at Green Motion Gatwick to make my first car rental experience in UK. He spent extraordinary time in explaining all the coverages to make an informed and accurate decision.

Cons: All staff members were courteous but Abdul was simply phenomenal. The only drawback is location of your store which services Gatwick passengers. It should be located close to a major hotel chain or easily accessible by Public transportation

Pros: The car was in good condition and clean.

Cons: The terms of the rental contract were unclear, and we ended up being forced to pay a very hefty surcharge to resolve a problem that cropped up as a result. I would like to be contacted directly by a GreenMotion customer service representative to discuss the problem that we had and compensation of this surcharge. My email address is rachel_guglielmo@yahoo.com. I will be looking forward to hearing from you.

Pros: Nothing. They were inefficient. They hide prices. They were rude. Understaffed.

Cons: I didnt like anything.

Pros: No pressure to purchase extras.

Cons: The address is not found in the GPS, had to use intersection to locate driveway to comercial park for unit. Good thing I allotted extra time.

Pros: Absolutely nothing. Total scam. Avoid like the plague. Check feedback on Yelp.

Cons: Everything.

Pros: It was really quick.

Cons: It seemed a chaotic environment and the deposit being held for 28 days is insane. I wouldn't use it again because of that.

Pros: They eventually found a way to work around their policies to make the rental successful.

Cons: GreenMotion did not accept business credit cards, nor any cards not in the driver's name. They also would not accept cash. This made the mandatory insurance deposit problematic. The return for the deposit has not come through. It was deceptive in Car Hire's marketing to offer insurance that GreenMotion did not accept.

Cons: they charged me extra 500 GBP for a dent in the car that was already there when I hired the car

Pros: I would say original value for money but in fact it cost me £550 more

Cons: Avoid to rent a car at all costs! When I tried to extend the rental I was shouted at by one employee over the phone. The same employee refused to extend the rental on the basis that I had sent the email too late. It had taken me literally five minutes. I had to drive to Gatwick in order to extend the rental. I picked up the car when it was impossible to check for damage due to severe weather. When I returned the car the employee found damage which even if I had checked it would be hard to spot

Pros: The shuttle bus driver was extremely nice and even your rental associate was a nice - I've no idea how you have such nice people working for you crooks scammers and rip off merchants. Hope you get busted for defrauding people and wasting their time,

Cons: I was not able to get a car. #1 I've had a license for 30 years but because I had one reissued in Nevada one year ago I couldn't rent. #2 your unlimited millage was poorly disclosed so that more than doubled my rental cost on a 5 day trip to Wales. #3 you wouldn't accept my American express card which is the only one I have with CDW cover and therefore needed to add that cost as well. It's absolutely ridiculous wasting my time for what a $16 booking fee!

Cons: The so called manager with the name of Debi H was appealing to deal with. She was officious incompetent ,rude and was incapable of doing her job

Pros: Drop off was ok and timely and bus was waiting to take me to airport immediately. Car ran well though was not a new car, had 9k miles on it.

Cons: Long wait to pick up car. Some of the other customers ahead (non English speaking) of me not being treated so well, being pushed into insurance and upgrades. A German man had made his booking with AMEX but was not allowed to rent car with AMEX and had to return to Gatwick to another agency. Green Motion was located a few miles away from airport.

Cons: The employ was so rude.