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Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The drop off was very fast and the guy who took the car and drove the shuttle was nice.
Pros: Had to change as the first car was old and dirty
Cons: Bus from Ben gurion to the car rental took forever. One bus every 20 minutes and could only fit 8 people on. Unacceptable when post flight with kids
Pros: They were very friendly and helpful. They also gave me a free upgrade.
Cons: I am still waiting for my deposit on my credit card to be credited.
Pros: i was over charged and was down graded from 9 seater to 8
Cons: i was over charged and was down graded from 9 seater to 8
Pros: Basically everything was alright
Cons: There was not exact information about the pick-up/drop-off place. The information was about Terminal 3, but the rental company was in the Terminal 1. When we arrived, it was OK, because a transfer car took us to Terminal 1. But when we returned the car, we did not have exact information (or gps coordination) about the drop off place. So it was difficult to find it.
Cons: Car dirty I ask them to clean the outside before I took the car Inside dirty
Cons: Car overused
Cons: Waited for ages where the pick up point was supposed to be in the terminal at Ben Gurion Airport
Pros: Plenty of staff in office
Cons: I didn’t get the car I wanted, it was too small for my height and the alternative offered was a nine seater bus!
Pros: car was good service fine
Cons: far from terminal and wait needed with van etc. model slightly old
Cons: the car should have been washed properly prior to rental
Pros: Great service
Cons: We paid $21 for a car seat which so uncomfortable for my baby he cried every time we put him him besides for not being suitable for his age.
Pros: Car rental agent at airport good and pleasant and spoke good English.
Cons: The car stopped on the way and we had to wait awhile for it to start. A message came up - engine in need of repair and Service! I called the Europcar agent at our destination and they said, if the car is working just drive , its ok . Did not feel good. But we got there.
Cons: It took me 2 hrs between leaving the airport and driving away. I ordered a Hyundai i20, they tried to give me a very beat up, scratched, damaged and high mileage Toyota Aygo with 115,000km. I refused to take it and they reluctantly gave me the car I ordered.
Pros: Employees did quite a good job
Cons: The car was in bad condition with big mileage and dirty. They could clean the steering wheel at least...
Cons: Wrong information. Advertised car pickup in terminal. No Cars in Terminal and no one in office
Cons: No full info about rental - you doesnt tell me anywhere that I need a credit (I has only debit) card and foreighn passport (I had local teudat zeut). This circumstances insist me spend more than 6 hrs and $60 to go home and back for that documents.
Pros: The are very nice and helpful
Pros: Wery good service. Car was changed for the bigger one
Pros: Very efficient
Cons: I got a old car all bashtup and full of dent
Pros: The car was eco friendly
Cons: The service was terrible !! So slow, not helpful at all and the manager at the pick up desk insulated me - he said I am stupid and that he would not help us. I have never seen so much disrespect !
Pros: Nice staff at the desk... Proffessional and very friendly.. Helpful etc..
Cons: When I dropped the car of the guy at the desk was not the most friendly guy on earth. But then again, I dropped the car of in the middle of the night (3am!!) so.. I dont really blame anyone for not being soo chirpy.. Seriously, you guys were amazing!!
Pros: This time, nothing!
Cons: They didn`t have available cars, gave me a 9 seat van, instead of my economy car requested. Totally senseless!!!!! Service worse than the worse service you can imagine. Disrespectfull!!!! And, i wasn`t enough, the car didn`t worked, battery failed. A disaster!!!!
Pros: Agents were helpful and polite
Cons: The car was not clean enough and old Fiat Tipo does not worth this value
Pros: Extremely disappointing experience of having an extra insurance included when the car already had and extra insurance. No permission was requested.
Cons: We decided to buy an optional full insurance when we booked the car. Europcar Israel sneaked another insurance into our contract. When we were changed extra by Europcar we assumed it was an error. When trying to clarify this with Discovercars, we found out that we were mislead by Europcar into buying another insurance although we were fully insured and Discovercars failed to address our claim with Europcar, leaving us paying a double insurance.
Cons: The rental car agent refuse to provide me the car!!! I was forced to take a taxi that cost me $ 150!!! I want my money back !!!
Pros: kind. helpful
Pros: The prices
Cons: there was no good information beforehand for picking up the car.
Cons: help to pick the car
Cons: waiting time for the shuttle to the terminal on return
Pros: New car
Cons: The car heavily stinks from cigarettes.
Pros: good service
Cons: Car was old
Cons: Europcar in Israel does not connect to europcar express checking
Pros: Big brand, I felt safe
Cons: The car was old and faulty
Pros: They were kind and quick
Pros: good service, I had no problem, it was realy night time so waiting a bit is normal
Cons: we look overall no problems at all
Cons: some times the care smells bad
Pros: Charged holding deposit to wrong card then spent 20 mins cancelling it. On returning car told it would take 3 weeks for payment to be released, I waited till they did it there and then. Car was an old Toyota not a Mazda we ordered. Had 60,000 miles on the clock and was rubbish. No instructions on how to start or operate it. Really rubbish service.
Cons: Sometimes the care do not smell good. High mileage Old car for sale
Cons: The car had a strong unbearable cigarettes smell
Cons: They didn't find my reservation and I spend about an hour there till I got my car.