Tel Aviv Airport (TLV), Tel Aviv, Israel
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Driver's country of residence is United States of America (USA) and age is 30-65
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Europcar at Tel Aviv Airport

Terminal 3, Ben-Gurion Airport,
00972 36 058 000
Pick-up instructions
Terminal 3 Go to Europcar Parking in PARDES Parking Lot opposite the Arrivals Hall - Pick up phone for Shuttle Service
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Israel
Ford Fiesta
12/17/23

Pros: nothing

Cons: we didn't get the car

United Kingdom
Hyundai i20
11/19/23

Cons: the car was not clean

Ireland
Ford Fiesta
10/17/23

Pros: it was good but staff were bit slow at pick up

Cons: car was not very clean and bit arkward for vehicle return

United Kingdom
Kia Picanto
10/16/23

Pros: Nothing

Cons: The representatives at the desks and check-in the cars were abrupt and unhelpful in comparison to Discovercars.com. The staff at Europcar should be more helpful and patient. Not very well sign-posted at the airport.

United Kingdom
Hyundai i20
10/12/23

Pros: The service was fairly, spending a lot of time to pick up the car.

Cons: Car wasn’t clean, plenty of scratches all over

United Kingdom
Fiat 500
9/19/23

Pros: Quick pick up

Cons: The drop off agency in Tel Aviv city was not helpful and staff was rude

United Kingdom
Volkswagen Caddy
8/24/23

Cons: The car was not clean with a bad smell The low light were not working It was impossible to get the customer service in the phone to replace the car After filling a complain no one return to us

United Kingdom
Kia Picanto
8/7/23

Cons: Lack of transparency. The size of the money you are withholding and the length of time you are doing it.

France
Fiat 500
7/20/23

Pros: Vous vendez une assurance tout risque et une fois arrivé chez europcars on nous annonce qu il faut en prendre une autre cela fait 2 fois sue je paie pour rien votre assurance dommage

Italy
Hyundai i20
6/14/23

Pros: Spiegano in modo professionale i pacchetti assicurativi, mi hanno fatto un upgrade senza che chiedessi e gratuito, seri e rapidi

Cons: Restituzione auto al terminal 1 con shuttle che portava al terminal 3 ma c'era un po' da attendere (15-20min)

United Kingdom
Ford Fiesta
6/13/23

Pros: The car was relevantly new however back seat was smelling bad and there was animal hair. When we asked for a baby seat they gave us to choose from the two they had. Both baby seats were dirty and you can smells pee. We had to choose which one is less smelly and dirty. Definitely they can improve on the cleanliness. This is the only down side. People who works were nice and it’s easy to get and drop the car.

Cons: The car was new and the staff member were nice

Belgium
Ford Fiesta
5/28/23

Pros: Excellent service

Cons: Kidness

Sweden
Mazda 3
5/26/23

Pros: Upgraded, that was ok since car I was expecting was not available!

Cons: Information on car return point was wrong. Car could not be returned at pick up point and caused unnecessary stress and aggravation!

Denmark
Hyundai i20
4/29/23

Cons: Personnel at the counter was polite and there was no que. I didnt get any instructions. The guy who delivered the car to me was in terrible hurry, even though i picked it up before early. I did not get instruction about operating the car or how to get out of the airport. It was rather stressful but a guy from a competitor has reminded me how to operate automatic gear. Return of the car went without any problems.

United Kingdom
Kia Picanto
4/25/23

Cons: No clear instruction how to start as an automatic ...those of us from UK still use manuals....

United Kingdom
Mazda 3
4/12/23

Pros: I didn’t like it at all

Cons: The car was disgusting old and very dirty

Israel
Fiat 500
3/11/23

Pros: Great and friendly costumer service. Allow down payments by debit cards

Cons: Car carpets - missing

United Kingdom
Hyundai i20
2/13/23

Cons: Very not friendly, and actually quite rude behaviour of staff when dropping off the car. the car was full of dirt from previous renter, which means the car was not cleaned!! would not recommend Europcar in Israel.

Italy
Suzuki Alto
11/8/22

Pros: price

Cons: dirty inside (some rubbish) and also problem with the tyre that was not solved and stopped several time because everytime there was a problem in a different one

Czech Republic
Kia Picanto
10/26/22

Cons: Europcar agent insisted we buy additional insurance of 15 USD per day to be fully covered.

Slovakia
Renault Traffic
9/30/22

Pros: Everything was nice. Car was great. But rental company (Europcar) charged from me about €150 more than you declare in voucher. That’s not fair.

United Kingdom
Mazda 3
9/12/22

Pros: crap service

Cons: arrogant attitude

Belgium
Ford Fiesta
9/6/22

Pros: the guys at the desk tried to be helpful

Cons: till one gets to the desk a disaster of a service

Belgium
Hyundai i20
9/3/22

Pros: NOTHING

Cons: attittude of personnel , car was not ready , we had to change car because it was smeling bad

United Kingdom
Suzuki Alto
9/3/22

Pros: I got an upgrade for free

Cons: Announced as in airport but isn't true

Australia
Kia Picanto
9/1/22

Cons: Car rental desk was NOT located in the airport terminal, even though the confirmation said it was. We had to wait 20 minutes for a van to take us to their remote office!!

United Kingdom
VW Transporter
8/24/22

Cons: to far from the airport. vehicle was old, the vehicle was smashed from all sides, not clean, no reverse sensors, and some parts were not working such as the passenger window.

New Zealand
Ford Fiesta
8/24/22

Pros: The receptionist was great

Cons: As above.

Sweden
Hyundai i20
8/14/22

Pros: At least there WAS a representative

Cons: The office is not in the terminal and it took 15 minutes for the van to pick us up. The credit card system was restarted as we came, so it took 45 minutes overall to pick the car up. The car was old and with a weak engine. Rental was expensive and 1.500 dollars deposit is outrageous.

United Kingdom
Hyundai i20
8/14/22

Pros: Not much.

Cons: The confirmation said that the car collection was from T3 - however it was not and we had to be bussed to T1. Waiting 20 minutes in the heat after travelling for 12 hours isn’t ideal - and would not have chosen this company had I not been misled as to the collection point. On collection it said the car had no damage - when I pointed out it did they said take a video. When I returned it had to explain all this to the agent.

France
Mazda 3
8/8/22

Pros: Pas grand chose. Le personnel d'accueil n'a pas été à la hauteur.

Cons: Un personnel inamical, nous prenant de haut ! Ça c'est soldé par un surcout de 450 € sur une facture de 1200 € !

United Kingdom
Ford Fiesta
8/1/22

Pros: No service in the airport itself, had to make two phone calls to get them to come and pick me up so I could pick up the car. Tried to sell me excess insurance even though had already bought through you. Added £100 to the cost of rental when I returned it for no reason. Won't use Europcar again.

Cons: The car itself was brand new and very clean.

Lithuania
Mazda 3
6/30/22

Pros: I really didn’t like talking about anything

Cons: The car is very dirty, the wipers do not clean, the chassis does not work and is technically untidy

Belgium
Seat Leon STW
6/25/22

Pros: The service was quiet slow !! and the top ! was ! that no one of the 4 cars !!! was in perfect condition !! about the volume , the first one they gave me a Ford Kuga which was nice ,but after this one they change due to power steering broken !!! I had much chance that nothing happen to me !!

Cons: They should check 100 % the quality of mechanics before renting such a cars to the clients !!! it is a SHAME that they ask so much money for such a cars !!! I was myself 40 years ago a Europcar representative at Brussels airport, BUT !!!! we would NEVER give such a car in such a BAD CONDITION to a client !!!! on mechanic based !!!!

United Kingdom
Ford Fiesta
6/8/22

Cons: Waited for 2.5 hours to get car

France
Hyundai i20
6/8/22

Pros: nothing

Cons: erverything

Finland
Hyundai i20
6/6/22

Pros: It was easy to make a contackt and it was clear. At the end we got more suitable car but it was uncleaned. We had no choice. Take a very big car or better but dirty car.

Cons: They didn't have any person in terminal desk and they didn't have that kind of car what I reserved. They "up great" but very unsuitable car, van for 9 person.

United Kingdom
Kia Picanto
6/1/22

Pros: great car, clean and fuel efficient

Cons: There was no "in Terminal" pickup and it took us ages to work out where to go. May as well be off airport pickup. (which is cheaper !) with other companies.

United Kingdom
Hyundai i20
6/1/22

Pros: The pickup process in the airport requires to call them and ask them to pickup and transport to collection point. This took more than 40 minutes.

Cons: The car was not in bad condition and didn't drive well. The air condition stopped working. The replacement car service was excellent.

United Kingdom
Kia Carnival
5/30/22

Pros: The service was provided by Albar and not by Europcar as that company is their franchisee in the country. Europcar said their cars are not older than 2 years old but the actual car was 5-6 years old and fairly battered.

Cons: It was OK but not very good as their pickup desk was nowhere near the Terminal building and had to call for a shuttle bus.

Norway
Seat Leon STW
5/24/22

Pros: That they finally managed to give me a csr

Cons: That they gave away my reservation despite I called and informed about changes

Spain
Mazda 3
5/22/22

Pros: The drop off was very fast and the guy who took the car and drove the shuttle was nice.

United Kingdom
Hyundai i20
5/7/22

Pros: Had to change as the first car was old and dirty

United Kingdom
Hyundai i20
5/4/22

Cons: Bus from Ben gurion to the car rental took forever. One bus every 20 minutes and could only fit 8 people on. Unacceptable when post flight with kids

South Africa
Hyundai i20
5/1/22

Pros: They were very friendly and helpful. They also gave me a free upgrade.

Cons: I am still waiting for my deposit on my credit card to be credited.

United Kingdom
VW Transporter
4/29/22

Pros: i was over charged and was down graded from 9 seater to 8

Cons: i was over charged and was down graded from 9 seater to 8

Hungary
Kia Picanto
3/29/22

Pros: Basically everything was alright

Cons: There was not exact information about the pick-up/drop-off place. The information was about Terminal 3, but the rental company was in the Terminal 1. When we arrived, it was OK, because a transfer car took us to Terminal 1. But when we returned the car, we did not have exact information (or gps coordination) about the drop off place. So it was difficult to find it.

France
Kia Picanto
3/26/22

Pros: Nothing

Cons: Car dirty I ask them to clean the outside before I took the car Inside dirty

Denmark
Mazda 3
3/5/22

Cons: Car overused

United Kingdom
Kia Picanto
2/25/22

Cons: Waited for ages where the pick up point was supposed to be in the terminal at Ben Gurion Airport

United Kingdom
Mazda 3
2/13/22

Pros: Plenty of staff in office

Cons: I didn’t get the car I wanted, it was too small for my height and the alternative offered was a nine seater bus!

United Kingdom
Fiat 500
1/30/22

Pros: car was good service fine

Cons: far from terminal and wait needed with van etc. model slightly old

United Kingdom
Mazda 3
11/28/21

Pros: quick

Cons: the car should have been washed properly prior to rental

United Kingdom
Hyundai i20
10/22/21

Pros: Great service

Cons: We paid $21 for a car seat which so uncomfortable for my baby he cried every time we put him him besides for not being suitable for his age.

Sweden
Mazda 3
10/21/21

Pros: Car rental agent at airport good and pleasant and spoke good English.

Cons: The car stopped on the way and we had to wait awhile for it to start. A message came up - engine in need of repair and Service! I called the Europcar agent at our destination and they said, if the car is working just drive , its ok . Did not feel good. But we got there.

United Kingdom
Hyundai i20
8/16/21

Cons: It took me 2 hrs between leaving the airport and driving away. I ordered a Hyundai i20, they tried to give me a very beat up, scratched, damaged and high mileage Toyota Aygo with 115,000km. I refused to take it and they reluctantly gave me the car I ordered.

Russian Federation
Hyundai i20
7/15/21

Pros: Employees did quite a good job

Cons: The car was in bad condition with big mileage and dirty. They could clean the steering wheel at least...

United Kingdom
Hyundai i20
7/5/21

Pros: -

Cons: Wrong information. Advertised car pickup in terminal. No Cars in Terminal and no one in office

Israel
Fiat 500
6/24/21

Cons: No full info about rental - you doesnt tell me anywhere that I need a credit (I has only debit) card and foreighn passport (I had local teudat zeut). This circumstances insist me spend more than 6 hrs and $60 to go home and back for that documents.

France
Kia Picanto
4/8/21

Pros: The are very nice and helpful

Cons: Good

Russian Federation
Suzuki Alto
1/5/21

Pros: Wery good service. Car was changed for the bigger one

United Kingdom
Fiat 500
8/23/20

Pros: Very efficient

Cons: I got a old car all bashtup and full of dent

Germany
Kia Picanto
3/4/20

Pros: The car was eco friendly

Cons: The service was terrible !! So slow, not helpful at all and the manager at the pick up desk insulated me - he said I am stupid and that he would not help us. I have never seen so much disrespect !

United Kingdom
Mazda 3
2/23/20

Pros: Nice staff at the desk... Proffessional and very friendly.. Helpful etc..

Cons: When I dropped the car of the guy at the desk was not the most friendly guy on earth. But then again, I dropped the car of in the middle of the night (3am!!) so.. I dont really blame anyone for not being soo chirpy.. Seriously, you guys were amazing!!

Israel
Hyundai i20
1/13/20

Pros: This time, nothing!

Cons: They didn`t have available cars, gave me a 9 seat van, instead of my economy car requested. Totally senseless!!!!! Service worse than the worse service you can imagine. Disrespectfull!!!! And, i wasn`t enough, the car didn`t worked, battery failed. A disaster!!!!

Latvia
Hyundai i20
1/8/20

Pros: Agents were helpful and polite

Cons: The car was not clean enough and old Fiat Tipo does not worth this value

Ireland
Hyundai i20
12/20/19

Pros: Extremely disappointing experience of having an extra insurance included when the car already had and extra insurance. No permission was requested.

Cons: We decided to buy an optional full insurance when we booked the car. Europcar Israel sneaked another insurance into our contract. When we were changed extra by Europcar we assumed it was an error. When trying to clarify this with Discovercars, we found out that we were mislead by Europcar into buying another insurance although we were fully insured and Discovercars failed to address our claim with Europcar, leaving us paying a double insurance.

Israel
Fiat 500
12/13/19

Cons: The rental car agent refuse to provide me the car!!! I was forced to take a taxi that cost me $ 150!!! I want my money back !!!

United Kingdom
Suzuki Alto
12/11/19

Pros: kind. helpful

Cons: nothing

Netherlands
Suzuki Alto
12/9/19

Pros: The prices

Cons: there was no good information beforehand for picking up the car.

France
Hyundai i20
11/28/19

Pros: efficiency

Cons: help to pick the car

Israel
Fiat 500
11/5/19

Cons: waiting time for the shuttle to the terminal on return

Denmark
Mazda 3
10/23/19

Pros: Good car at good price

Cons: Car return takes place at a site 5km from the terminal and you wait until the shuttle minibus to the terminal gets filled. This seems to be the practice for all rental car firms though. Make sure you arrive back to the airport in good time.

Israel
Fiat 500
9/26/19

Pros: New car

Cons: The car heavily stinks from cigarettes.

Israel
Kia Picanto
8/29/19

Pros: good service

Cons: Car was old

Israel
Ford Fiesta
7/1/19

Cons: Europcar in Israel does not connect to europcar express checking

Israel
Suzuki Alto
6/17/19

Pros: Big brand, I felt safe

Cons: The car was old and faulty

Netherlands
Fiat 500 2 doors
6/13/19

Pros: They were kind and quick

Turkey
Fiat 500 2 doors
6/11/19

Pros: good service, I had no problem, it was realy night time so waiting a bit is normal

Cons: we look overall no problems at all

Israel
Fiat 500 2 doors
4/5/19

Cons: some times the care smells bad

United Kingdom
Mazda 6
3/14/19

Pros: Charged holding deposit to wrong card then spent 20 mins cancelling it. On returning car told it would take 3 weeks for payment to be released, I waited till they did it there and then. Car was an old Toyota not a Mazda we ordered. Had 60,000 miles on the clock and was rubbish. No instructions on how to start or operate it. Really rubbish service.

Israel
Fiat 500 2 doors
3/14/19

Cons: Sometimes the care do not smell good. High mileage Old car for sale

Germany
Fiat 500 2 doors
2/9/19

Cons: The car had a strong unbearable cigarettes smell

United Kingdom
Suzuki Alto
7/15/18

Cons: They didn't find my reservation and I spend about an hour there till I got my car.

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The above prices are only approximate and were last updated at 4:14 PM on 10/11/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 435.00), Theft Protection, Third Party Liability (TPL), Free modifications.
Rate excludes
The following surcharges may apply: VAT.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 24.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Licences issued in China are not accepted.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Wi-Fi, Cell phone, Cell phone, then an additional amount of deposit will be held on their credit card.
Payment policy
At the time of pick up, customers will be required to pay the amount of the rental.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash is not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Cell phone.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
Israeli citizens, Israeli Passport holders also with dual nationality; and B2/B3/B4 non-tourist visa holders pay 17% VAT accordingly to law.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  00:00 - 23:59
Tue:  00:00 - 23:59
Wed:  00:00 - 23:59
Thu:  00:00 - 23:59
Fri:  00:00 - 23:59
Sat:  00:00 - 23:59
Sun:  00:00 - 23:59

Top Suppliers at Tel Aviv Airport

Alamo
Very good 8.4 / 158 reviews
+972524441683 / +97239773400
Tel Aviv Ben Gurion Airport, Terminal 1
$43 - $81
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Enterprise
Good 7.8 / 10 reviews
+972524441683 / +97239773400
Tel Aviv Ben Gurion Airport, Terminal 1
$46 - $86
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
SIXT
Good 7.7 / 78 reviews
+972508500114
7010000 Ben Gurion Airport, Tel Aviv
$57 - $78
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Hertz
Good 7.7 / 32 reviews
+97239754505
Ben Gurion Airport, Terminal 3, Horesh St
$117 - $142
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
National
National
Good 7.6
39773400
Terminal 1, Terminal 1
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Thrifty
Good 7.4 / 55 reviews
039754505
Terminal 3 Ben Gurion Airport
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Budget
Good 7.2 / 279 reviews
+97239350011
Ben Gurion Airport נתב"ג
$36 - $295
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