Budget at Tel Aviv Airport

Cons: Staff at pick up VERY unprofessional, unable to answer questions and explain what I was paying for. Had a flat tire - called the service in the evening and was told to call back in the morning. When I called back they “took my message” but I did not get any service. I spent half a day waiting for them and then fixed it myself. It’s not about the payment/coverage of the fix - I did not have a car I could drive and they did not care. They blocked double the amount on my card. Poor service.

Pros: Good value for money.

Cons: Had to wait a long time for shuttle to fetch me. There is a war on in Israel so I do understand. Electronics didn't work - radio control from steering and the actual radio panel.

Pros: Easy to increase rental period

Cons: Website said terminal pickup and then I had to take a shuttle bus

Pros: relatively quick and nice

Cons: A bigger deposit than originally stated, was taken. On the site it wrote up to 750.00, at the rental agency he told me my deductible would be 600.00 but they took a 950.00 deposit although it was all refunded, I was not happy with that and I wasn't even told that it would be so high till I saw my credit card charged it.

Pros: fast service

Cons: first car had faulty air con, swapped car and was upgraded, very pleased.

Pros: First time the pick up went fast

Cons: The car had a lot of small scratches that were not mentioned in the contract - that's why I believe you pushed me to take full coverage in order to fix those scratches ... NOT GOOD AT ALL!

Pros: It was OK, they did try to oversell us when we arrived by saying they do kot have the car we booked.... But they were able to sort that out eventually

Cons: I was charge tow times , still waiting for answer

Pros: I was scared by reading negative comments online. However my personal experience was wonderful. Polite personnel, car in good conditions, no trials to upsell, fast pick up and return of the car. Everything worked smooth. I've waited until the last minute some catch or trial to charge me for some unexisting damage, but fortunately my guesses were baseless. Thank you, employees of Ben Gurion's Budget!

Pros: When returned, they were nice and the process was fast.

Cons: I went to another branch in Tel Aviv to ask to replace the car due to its terrible automatic gear and dirt and they say this is the only model they have.

Pros: Nothing. Will never use budget in Israel again

Cons: I stayed above.

Pros: You guys told me the price is including VAT, which was false. I had to pay VAT on top of that price you've provided.

Pros: Return was smoother and better than pick up.

Cons: Budget representatives kept insisting, pushed hard to pay for insurance etc despite being covered by my sources. Tried to charge more.

Pros: Car was ready and as booked.

Cons: Double deposit on credit card (Budget said there was only one). Told that the insurance I had was not good and good luck in trying to make a claim if needed.

Pros: The service at the desk was efficient and friendly. Car return was easy and shuttle arrived quickly.

Cons: The service desk was very hard to find (and wronly denoted). The car smelled very bad due to smoking. It had burn marks of cigarettes all over the front seats. The car itself had very little power, just enough to climb hills. The handbrake was too weak. We could not even park our car on a hill, because the hand brake could not hold it!

Cons: Front Tires were bald. Should not have been rented with these tires. Had no record of Voucher from Discover. Had to start a new reservation.

Pros: The car was small (as expected) but ok. Small car was an advantage in the cities. Easy going people. Fast shuttle to Departure hall.

Cons: The car was ok, except for the tyres.All four tyres needed some air every few days. Customers probably won't tell because Budget holds customers responsible for damage to wheels and tyres.

Cons: Nobody at desk in airport. Sign says to walk outside to another office and directions are badly posted hard to find.

Pros: Good value, easy to pick up.

Cons: Waited for 40 minutes for the shuttle (when I had a flight to catch). They gave me a hard time about nearly invisible "scratches" on the car (that were probably already there, but were too insignificant to even be noticed at pick up). Also, they said I was unable to waive the collision insurance (to have it be covered on my credit card) since it was a "line item" through discovercars, and had to accept the insurance with a deductible, or opt for their total coverage at an additional $26/day.

Pros: Easy to pick up and drop off

Cons: Was quite expensive.

Pros: The battery died few times

Cons: The pick up.

Pros: it worked!

Cons: Crazy having to use a code to unlock the car before starting it (4 digit code) placed in a hard to reach place. If you get it wrong, you get "punished" having to wait longer till you can try again. Also battery had to be changed during hire as car would not start! Cost me about two hours waiting. Mechanic told me that the problem was well known.

Pros: Easy drop-off. New car.

Cons: Unclear instructions about how to find the desk. Unmarked shuttles stop.

Pros: Quick easy and efficient

Cons: The rental price is over valued especially for the type of car rented.

Pros: Easy

Cons: It was fine

Pros: No fuss. Good value. Quick service.

Cons: Fuel tank wasn't full when I collected the car yet I was billed for the full tank. Windows and mirrors weren't cleaned properly.

Pros: Budget looks really budget

Pros: very friendly

Pros: the car was ok &and the price pretty fair

Cons: The office was hard to find (not in the airport) and nobody answered the provided phone number. Time spent dropping off the car was almost 1h.

Pros: Nothing

Cons: Picking the car, I went to 3 different desk like a treasure hunting. People who is helping you are not happy in what the are doing

Cons: Upon arrival we waited ONE HOUR for the shuttle to pick us up in order to transfer us to the desk and when dropping off the car the personnel was rude and again we waited for more than 20 min for the shuttle to pick us up plus 15 min of transfer because we were the second stop

Pros: navigácia s pripojením na iPhone

Cons: záloha 1200 EUR

Pros: The service personnel did a good job of getting us through the check in and in our way. Both check in and out was good

Cons: Some information about filling up the car would be useful. There is no English on the pumps and to use a credit card you need to read Hebrew. Cash works best for fill up. Also clarify the tolls before you go. GPS is definitely needed, we used Waze and it worked well. Not complaints really just suggestions.

Pros: Service was good. Car was terrible

Cons: All was good

Pros: The service was both professional and friendly

Cons: It was not easy to find the pickup point

Cons: The desk and car was hard to find. The agent didn't know where exactly the car was located, so I had to walk back and forth couple of times, and they didn't move. The car was not exceptionally cleaned. The rental is exceptionally overpriced and not very effective.

Pros: Fast car rental process

Cons: Very dirty inside the car. Seats dirty, stained, smelly with dirt and musty car interior.

Pros: The service was very average.I waited about 15 mins to get fetched to go to the budget office..

Cons: The fact that you cannot collect the car in the terminal.One needs to drive about 10-15 mins to get to the budget office to collect your car.It is not so simple

Pros: Car had acceleration problems

Pros: Nice people , good car

Cons: They are using a small van to collect you from the terminal to the pickup point and the same from the dropoff to the airport which cause a wait of more than 30 minutes each time as the van is getting full quickly (can have only 5-6 people)

Pros: Not much

Cons: A lot

Pros: Budget knew when my flight had landed yet I had to wait for the shuttle to come to pick me up, instead of the shuttle waiting for me.

Cons: The car was nice

Pros: Was okay

Cons: The waiting time at the airport before pickup

Pros: Great service and quick release! Very nice people!

Pros: All very easy and helpful

Pros: very efficient and kind

Cons: the waiting time, the car condition, tires with little air, not clean, was not the best I rented ever

Pros: The car was excelent

Cons: The Pick Up process is time consuming. Agent or the computer system in use is slow.

Pros: Customer service did there best at the desks

Cons: No staff was walking with us to show where the car is & to properly showed us in & around the car especially damages which i could have missed for checking it myself.

Pros: The cheap price

Cons: The price of the site is not in line with the price of the rental car, they asked for more than what was written in Waucher.

Pros: The agent was extremely helpful because my reservation had been cancelled due to a human error on their part.

Cons: When their rep entered the reservation details into their computer system, they entered January in stead of June so my reservation had been cancelled...we had to rebook and luckily was able to get the same car type.

Pros: Returning the car was quick.

Cons: After having waited fpr >60 minutes to get the car , when igniting, the dashboard warned that the car needed service. (I decided not to go back and inquire). After a few days, the there was a warning about Adblue being low, and then after a few more days that Adblue must be filled now. The car must have not been checked thorougly before I received it.

Pros: I like my needs.

Cons: I am exposed to garanties.

Pros: Nice fairly new car in good condition, quick return from return depot

Cons: Check in seems to take a long time, partly due to lack of latest technology.

Cons: It took one and a half hour at the desk before we got the keys and papers. A Nissan Juke was ordered and confirmed. At the airport however an old Ford Focus was hidden somewhere. With scratches and damage all over. and extremely dirty inside. Absolutely the last time I rent Budget cars!

Pros: A good brand new car, good price, reasonably good service.

Cons: Somewhat slow rental desk service, absence of maps or directions.

Pros: Quick easy pick up. Good advice on refuling

Cons: Arguments about condition of car on return good job I took photo at the start

Pros: Nothing

Cons: The car was given to me full of garbage (soda cans, chips, etc.) When I was given the car I was told to take pictures of any damage, just in case, nobody came with me to check the car. When I returned it, I was told the car had many scratches, I showed more than 10 pictures I took when I received it and the attendant found a spot that he said was not in my pictures and had a small dent and told me I had to pay for it, so I lost more than half an hour arguing with the attendant. The worst serv