CarQ at Santorini Airport

Pros: The only positive aspect of my experience was the manager's response to my concerns. When the representative's attitude escalated the situation, the manager intervened and provided a large flashlight, addressing all my concerns with patience. This reassured me and prevented further escalation.

Cons: The service provided by the representative was highly unsatisfactory. The car was handed over in poor condition, dirty and with numerous small damages that were hard to document in the dark. The representative's lack of patience and dismissive attitude, particularly when she spat on her finger to demonstrate a scuff on the windshield was unprofessional. The initial insistence that I would be liable for any tiny damage, despite the circumstances, added unnecessary stress to the experience.

Pros: Top Class!

Cons: Everything perfect

Pros: There is nothing positive here.

Cons: Horrible, once I stated that I will not take their full insurance, their nice attitude instantly changed. Car was already damaged with many scratches which they admitted, their customer service straight away spoiled my day. I felt bitter after coming to such a beautiful island, their wanted to change car during my stay as they said is not car I did pay for. So they gave me replacement car and once arrived to my hotel, went to eat, they started contacting me. Customer service unacceptable.

Pros: The car was ok

Cons: They were trying to forcefully and excessively look for scratches with a flashlight to find anything

Pros: Service, location, value for money

Cons: Nothing

Pros: Was great service

Pros: Professional and helpful. They came to find us in Santorini Airport

Pros: Good service, friendly staff, car condition is ok

Cons: Car should be cleaned and serviced before passing to the next customer

Pros: Representative met us at the door of the airport and walked us to the rental office. Excellent value for money.

Cons: The representative sold their own insurance quite hard, which we didn't need. But was ok in the end with us not taking it.

Pros: Fast and easy process of car receiving and checking out

Cons: Very kind and polite employee who describe us carefully all the details about the car and renting, as well as give a lot of information about the island, the local activities and places to go, etc.

Pros: The girl was great

Cons: The man was not great

Pros: Good service.

Cons: Not much.

Pros: It was quick, easy and the arrangements happened exactly as they were meant to.

Pros: The car was very good. The rental desk was hard to find. No signs for Car Q

Pros: Everything! Fast ,conditions very good of the car. ,Good advice from staff.

Cons: _

Cons: špatně značená cesta k půjčovně

Pros: Speedy service, nice recommendations for the Island, the whole process was pretty straight forward.

Cons: No issues

Pros: Very friendly and flexible customer service + accommodating to needs.

Cons: They do not keep track of your flight, so if you arrive earlier than your expected meet up time you will have to walk to the rental spot on your own (not far, ~70m, but can be difficult w/o maps or data available) or wait for them.

Pros: Ease of pick up, the helpfulness of the staff, ease of drop off

Cons: Car was scratched, but then I guess most cars in Santorini are that way due to drivers and the road conditions

Pros: Good communication, polite and helpful people

Cons: We expected a better car, it was a bit below the class we ordered. Not awful though, to be fair

Pros: Met by a member of staff at airport arrivals and directed to the car rental office, which was just 2 mins walk from the terminal door. Friendly, welcoming, English-speaking staff, and no pushy up-selling. The little Fiat Panda (~5000km on clock) was perfect for getting around Santorini, and was very reasonable when we visited at the end of April.

Cons: Nothing. If only all car rental experiences were as good as this.

Cons: They didnt know that US passport works in Europe and tried to make me buy a shady online international passport

Pros: Upgrade to auto car

Cons: Not waiting at airport arrival like other companies. Not responding to call when unable to locate CarQ representatives. Have to ask around and walk a distance to search out the rental company location. Spent long time locating the rental company. Asked to top up insurance for 50 euro as was told that if not coverage will not be full in event of any accident.

Pros: Extremely helpful and professional service all through out.

Cons: Nothing.

Pros: Solomon the agent on the desk, was very informative, and also replaced our car immediately when we got a puncture.

Cons: Office could be a little better signposted. It is located behind the petrol station.

Pros: Very quick check-out process. No hard-sell on insurance, fuel or other extras. Very quick check-in process.

Cons: Would like to have had the option to choose a Toyota Aygo, but none in sight (do they actually have any in their Santorini fleet?)

Pros: Professional services, very fast, likeable staff

Cons: There is nothing

Pros: CarQ was really professional and the guys at Santorini checked every single scratch there was in the car so they were 100% honest. I will rent another car with them for sure

Pros: Very professional and pleasant guys

Pros: This was a great little car for a good price. We put 5 people in it all week and we survived! I cant imagine navigating these streets in any larger vehicle.

Pros: The CarQ gave a good service and we were happy to rent the car from them

Pros: We booked a car with CarQ, we loved the kindness and professionalism of the staff

Cons: Difficulty to reach the desk outside the airport, we suggest to give more informations about the precise location

Pros: The car was in perfect condition and all the staffs were very helpful and kind.

Cons: All was perfect so there was nothing that I didn't like.