Avis at Oranjestad Airport

Pros: Excellent service

Cons: Very helpful staff

Pros: Friendly

Cons: Pickup didn’t provide a receipt and confirm there was no damage. Just said our deposit would be released. Normally, we get the final receipt. I don’t want to think there will be a problem after the fact that I didn’t have responsibilities for.

Pros: They made it a quick and easy exchange

Pros: Customer service sucked. They did absolutely nothing for us. Had a tough luck attitude about giving our car away to someone else.

Cons: Customer service sucked. They did absolutely nothing for us. Had a tough luck attitude about giving our car away to someone else.

Pros: Quick and efficient, and no haggling for additional options

Cons: The car needed a brake job, badly. Towards the end of the week t was metal on metal

Pros: They had overbooked and never informed customers. After insisting by us they finally found us a solution that was twice as expensive.

Cons: The car was confirmed by Discover Cars but the subcontractor (Avis) didn't have a car for us. And no one informed us about it.

Pros: Service from Avis was terrible. Had a reservation but would not give us the car. Very upset and disappointed.

Cons: Service was terrible. Agent just kept saying she could see our booking but since we booked through a third party would not give us a car. Said they were holding it for Avis customers.

Pros: Good price. Car was reliable. The Key FOB was damaged and difficult to open car. O/W all good.

Cons: Slow at drop off.

Cons: Asked if could extend drop off 1 hr but wouldn't. Not a huge issue

Pros: Fast service

Cons: Need to be more friendly

Pros: fast service

Cons: na

Pros: Original car had a tire issue. Tire failed with 50 km of driving. Put on spare and exchanged the car. All good after exchange.

Cons: Avis folks are great and helpful.

Pros: Polite

Cons: Nothing

Pros: It was really smooth the pick up and the return. The car was a bit old but in good conditions.

Pros: The guy that hands you the car is very attentive and polite. Front desk agents not too friendly though. We did pick up the car almost 2 hours before scheduled time. They should have warn us that because of return time, they were gonna charge us extra…. Knowing so, we could have either picked up the car later or returning the car earlier!

Pros: friendly, efficient

Cons: n/a

Pros: lo expeditivo

Cons: nada

Pros: The kindnesss of customer service

Pros: The price was right and the car worked fine.

Cons: The car was super basic and pretty run down for a rental car. It still worked though so it was fine.

Cons: The name discovercars wasn't there on the outsight of the place where to pick up the car

Pros: Lady at the counter was super friendly.

Cons: The car brakes were squealing and at times didn’t feel like it wanted to stop. But overall great car to get us around the island.

Pros: The car was clean and well maintained. The drop off service was quick and easy.

Cons: The pick up time took a long time but I believe it was due to staff shortage.

Pros: Boa empresa

Cons: Carro em condições ruins

Cons: No cars! Delayed flight but I text to say we would be delayed.

Pros: Staff were friendly and efficient

Pros: Nothing. They were rude and unhelpful and appeared to have overbooked their cars as there were more people waiting to pickup than there were keys.

Cons: Stephanie said I needed to go on the Avis Aruba, not Avis US or Avis Canada, to advise of our delayed flight. There is no such thing.

Pros: Staff was friendly, car ok but a bit old !

Cons: I am also a Avis member, but no free upgrade

Pros: Nothing to like about Avis.

Cons: Didn't honour reservation.

Pros: there was no car available when we arrived

Cons: there was no car available when we arrived

Pros: Ease of pickup/dropoff

Cons: Fees added to the original reservation

Cons: Very old large car, not what I ordered from you

Pros: it was quick

Cons: the car they gave was very different from the one i sign up and the window of the co pilot didnt go down and the knew that because the guy that receive the car told me he knew the problem

Pros: Nothing, they did not help at all

Pros: Nothing

Cons: Nothing- i should up for my rental at avis airport office. The manage gave person infront of me a car and person behind me a car. When it was my turn he found my reservation state i dont have a car for you. You did not prepay we are not accepting your reservation. Here is number. Sorry you may leave. He did not provide bus information list of other car rentals, direct us other possibles just too bad so sad leave our office. I recommend do not use discovercars or avis especially in aruba.

Cons: Made a reservation at least 1 month before my trip and when we got there no car was available. We never received any notice that the car would be unavailable. Poor service. It would have been nice to know in advance that the car was not an option as we could have planned our trip better!

Pros: Nothing, I didn't receive a car.

Cons: The fact that I didn't receive a car.

Pros: No complaints about the service provided by Avis.

Pros: They delivered exactly what I had reserved with no add-ons or other frustrations.

Cons: The car was a little tired with a small hole in the driver's seat, but that kind of added to the remote Caribbean vibe!

Pros: quick and efficient

Cons: vehicle damages were noted, but not provided on my copy of the invoice

Pros: Avis office its right next to the airport, therefore it is convenient for travelers.

Cons: Agents were unfriendly and indifferent, specially at the car drop off. The car was dirty and it had a lot of small damages prior to my renting, V-57 Hyundai accent. It was in poor conditions to rent, plus it was delivered without a full tank. The agent Freddy told me I should return the car with the same amount of fuel therefore I did it, and that It was best for me to call to the forensic if I discovered a scratch, even though I didn't do it. Luckily I bough full insurance.

Pros: Great service

Pros: NOTHING

Cons: THEY RENTED MY CAR TO ANOTHER PERSON

Pros: Friendly.

Cons: Not super quick, but honestly I believe that is cultural: island-living vs North America

Pros: Avis overbooked and our flight was delayed so we didn’t get a car

Cons: They should not have overbooked in the first place

Pros: No car available

Pros: Terrible service

Cons: Terrible service

Pros: Nothing. It's a scam. Don't do any business withvthem.

Cons: Everything

Pros: Nothing

Cons: I made a car reservation and it wasn't honored.

Cons: They told me that there were no cars available, but when I asked for an SUV, they told me I could take one, but would have to pay for it...at a cost of several hundred dollars more than the original booking was supposed to cost.

Pros: Staff smile and friendliness

Cons: Easy, fast and simple no hassle

Cons: We were lied to and cheated out of 450 dollars

Pros: Very friendly staff and very good service

Cons: Everything perfect

Pros: Nothing

Cons: Terrible car. From all picantos in the island Avis was clearly the worst. I regret so much picking Avis

Pros: SPEED, EASE, PRICE

Pros: They give us an upgrade to a bigger car and Avis was easy to find at the airport

Cons: I have never had such a bad experience with Avis. The car was hit on all sides, dirty, the air conditioning did not work properly, the driver's door did not close properly and at over 60 km/h the wind entered the car. The whole car fleet looks deplorable. The price paid for the car was huge for what I got.

Pros: Nothing, the car had many kilometers on it (75,000 km) and its general condition was not good at all.

Cons: Old car, many kilometers and poor general condition.

Cons: Again, they are short staffed and the person who assisted at drop off was extremely curt!

Pros: Snel en efficiënt

Cons: Niets alles goed

Pros: nothing they were snakes

Pros: Free upgrade, friendly employee

Pros: Nothing even after calling them to confirm a later pickup time which they assured was no problem which is exactly what the agreement states no car.

Cons: They gave my car to someone else. The counter person was rude . They didn’t bother to try and help me . I had to taxi to my destination and waste the next day searching for a car . I rate them a big zero out if ten. I will never use them again . Worst car rental experience ever.

Pros: Nothing in particular. It was the most basic service.

Cons: Overbooking. Poor problem resolution. Lack of customer care and customer service. Old car.

Pros: There's NOTHING to like about Avis after this experience!

Cons: No car available when I arrived!!!

Cons: I didn't receive a car.

Pros: They were kind, professional, efficient and in a great location!

Pros: The clarity of the info and guidelinex.

Cons: Office closes too early

Pros: Our flight was delayed and Avis stayed open to accommodate the late arrivals from our flight.

Cons: When we returned the car the company tried to say we put a huge scratch the car. Well when we got the car was already beat all to hell and thankfully we took pictures. The car beat to hell was ok because we stayed at a place that had a dirt drive way but we drove most of the time on pavement.

Pros: Easy drop off

Pros: Personable Service Agents though only one working and timely for check in and check out

Cons: Too much time at the counter

Pros: Nice agent

Cons: Other people in line had confirmed reservations like I did, yet there were no cars available..i got lucky, but cannot imagine the issues they faced trying to find other options due to poor inventory.

Pros: Great

Cons: Nothing

Pros: Car infested with bugs. Not usable. No replacement available for at least a day and would not offer a refund

Pros: Communication was great and booking was easy.

Pros: Clear directions, car ready when promised. No attempt at upsell. Friendly representatives and ease of pick-p and drop-off

Cons: Better map would be good

Pros: Fast and efficient

Cons: That I was 10 minutes late dropping it off and they charged me $38 and wouldn’t budge .