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America Car Rental at Guadalajara Airport
Av. Solidaridad Iberoamericana 7973, San Jose Del 15, El Salto, Jalisco C.P. 45690, Guadalajara
00523331604536/00529984041947/00529982772624
Pick-up instructions
If you are arriving on a Domestic flight, please call 0052 3 331 604 536 for the shuttle; then pick up your luggage and proceed to the OXXO Store located immediately outside the Airport Exit, in the airport parking lot. The America Car Rental Shuttle will pick you up there. If you are arriving on an International flight, please call our location first at 0052 3 319 428 711, retrieve your luggage and exit the Airport. Proceed to your left and look for the Guadalajara' sign located near the exit. The America Car Rental shuttle will pick you up there.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
DS
United States of America (USA)
Nissan Sentra
November 22, 2022
Pros: Didn't get the car I wanted, and paid twice as much for a smaller car.
Cons: Didn't get credit for what I paid discover already
XY
China
Nissan March
November 4, 2022
Pros: No car at all
Cons: No car at all
IM
United States of America (USA)
Volkswagen Jetta
August 13, 2022
Pros: Nothing.
Cons: Almost everything; location not where Google Maps took us using address Discover provided, spoke zero English although the main meet and greet near international airport, locked in with agent, couldn’t find or explain why (which was because Discover Cars had not made a requested modification to reservation) charged at 300% rate, forced to buy insurance already provided by AmEx, couldn’t communicate with Discover or America while traveling), Discover made the experience worse)
AR
United States of America (USA)
Toyota Sienna
March 28, 2022
Cons: The website said to pay at the time of pick up the vehicle didn’t give other option, and the phone numbers that were provide none of them work. A representative from another company provide me with a good number to contact the customer service.
AM
Canada
Chevrolet Spark
January 6, 2022
Pros: Absolutely NOTHING
Cons: ABSOLUTELY EVERYTHING ...Felt like being scammed
Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 925.00), Theft Protection, Roadside Assistance (in the country of pick up), Public Liability Insurance (PLI), Airport surcharge, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, flight information.
Renters from the following country(ies): United Kingdom must provide the following documents: ID with photo in order to collect the car.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, flight information.
Renters from the following country(ies): United Kingdom must provide the following documents: ID with photo in order to collect the car.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with following payment methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Discover, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to pay and leave the deposit only with following payment methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Discover, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
crossing country borders is available on previous request at least 48 hours before the pick up date. Crossing country borders is allowed to the following countries: Guatemala, Belize.
Information on the exact fee amount is available by request.
Crossing the border is not allowed if the vehicle was picked up in Merida. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Information on the exact fee amount is available by request.
Crossing the border is not allowed if the vehicle was picked up in Merida. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), Wi-Fi, Cross border fee.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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