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Ace Rent a car at Bilbao Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The service from picking up and dropping off the car was very efficient
Cons: The car provided was more than fine for our needs but it was in need of a service which kept popping up on the dashboard whilst driving (in Spanish) which was disconcerting to drive. Other messages also popped up relating to the service needed but I was not able to decipher them as I was driving.
Cons: They did not block the money on my card for the excess they charged my card! So I got a charge on my credit card of £36! Also after 5 days I still don’t have the excess they took on the day I picked up the car.
Pros: Very assuring
Pros: Speed of drop off
Cons: As previously mentioned the insurance upselling at the desk left me confused and frustrated about where I stood
Cons: Service and unprofessional staff