London Airport Gatwick (LGW), Gatwick, United Kingdom
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at London Airport Gatwick

H14 Kennel Lane
0044 01 293 855 100/ 0044 03 172 487 251
Ace Rent a Car at London Gatwick Airport offer different types of cars, including economy, mini, and standard. The company offers a free shuttle service to its nearby facilities. Ace Rent a Car at London Gatwick generally operate a same-to-same fuel policy. Gatwick Airport is the second busiest airport in London and the United Kingdom, also making TOP 10 in Europe.
Pick-up instructions
Customers NOT flying into Gatwick Airport proceed directly to our location; Green Motion, Gatwick Business Park, Kennel Lane RH6 0AY. The nearest train station is Horley, and the nearest bus stop is Gatwick Business Park on the 22 bus route. Customers flying into Gatwick Airport only, please call 0044 01 293 855 100 (option 1) once you have collected your luggage to request the on-demand shuttle service. The collection is from bus stop 12, North Terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-19:00
Tue:07:00-19:00
Wed:07:00-19:00
Thu:07:00-19:00
Fri:07:00-19:00
Sat:07:00-19:00
Sun:07:00-19:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Peugeot 308
December 30, 2022

Pros: Sunny who works at Gatwick was very friendly and helpful from picking up the car and really trying to help me when I lost my keys

Cons: The other people who work at the Gatwick office ( Sunny was great) we’re not very helpful

United States of America (USA)
Kia Sportage
September 14, 2022

Pros: Ended up not being ACE rent a car and was green motion instead. Shuttle arrived on time and driver was very pleasant

Cons: Milage was not unlimited even though that was an up charge that I paid for. Child seat was not actually confirmed even though the Discover Cars booking said it was. Took close to 45 mins to get the car after reaching front of line at the office

Australia
Peugeot 208
August 26, 2022

Cons: The cost of our hire was effectively doubled due to charges for a minor bumper bar mark which may have been there when we hired. The staff first tried to claim the mark was much longer than it was and tried to charge an 'admin fee' on top (which was not referred to in the contract) (and therefore would have charged us even more). We spent more than an hour at drop off sorting this out. This was the only car hire firm we had a problem with after 6 different rentals over a holiday of 3 months

United States of America (USA)
Ford Fiesta
August 17, 2022

Pros: Polite and friendly

Cons: Car had some slight damage and smelled as if it had been smoked in. Overall, it was a nice car but getting to the rental facility was difficult and it was very crowded and checkout was backed up so It took quite long causing us to miss a scheduled event

Ireland
Fiat 500
February 25, 2020

Pros: Very quick and efficient service

United Kingdom
Ford Focus
September 26, 2019

Pros: Price

Cons: The entire process took very long time

United Kingdom
Mercedes Benz C Class
September 12, 2019

Pros: Was a reasonable price for the car hire. Before insurance cost. Which doubled the cost of hire

Cons: They don’t accept debit card for deposit. So had to pay £170 to get their insurance to allow me to use debit card. I already paid £40 to you for full insurance

United Kingdom
Ford S-Max
August 29, 2019

Pros: Quick and easy to deal with, hassle free

United Kingdom
Nissan Qashqai
August 9, 2019

Pros: Only the pick and drop service.

Cons: Almost everything - the lack of efficiency, the waiver cost, the cost of the car, the delay in providing money back on credit car.

United Kingdom
Ford Fiesta
June 23, 2019

Pros: No service provided, extra that was paid is useless as i had to pay more

Cons: As above

Canada
Ford Fiesta
June 19, 2019

Pros: Good car

Cons: A very fishy operation

Romania
Ford Fiesta
May 10, 2019

Cons: The transparency of the cost versus what they cover (rental, insurance etc.). I've paid a much higher amount when picking up the vehicle then first informed, when booking. Might be because I've requested a full insurance, but I am not sure if I was not overcharged.

Ireland
Ford Fiesta
May 3, 2019

Cons: Car was not what we booked

Australia
VW Passat
December 29, 2018

Pros: Nothing

Cons: Awful company. The pressure tactics to sell “insurance” was out of control. Eg “if the tyres degrade by more than 1mm, you will be billed £1400.” The threat of having to pay £1400 excess for the slightest scratch ruined our enjoyment (and usage) of the car. We spent the entire time petrified that we were going to lose a lot of money. Never again.

Jamaica
Nissan Qashqai
October 13, 2018

Cons: Despite the booking I had made with Ace - it took Green Motion an hour and cost me an extra £200 before I got a car. Didn't seem to matter what I had booked in advance. Won't be using either company again.

Jamaica
Ford Focus
September 20, 2018

Pros: Nothing once I got to Green Motion.

Cons: Ace gave me terms that were not honoured by Green Motion.

South Africa
Ford Fiesta
September 19, 2018

Cons: What was there to like? I dealt with Green Motion, but my reservation sheet said Ace Rent a Car -

United Arab Emirates
Ford Focus
September 15, 2018

Pros: It wasn't ACE, it was Green Motion. I didn't like anything apart from speed of drop off.

Cons: Everything. Attitude problems, lying to customers, 2 hour wait to collect a car (at 10pm with 2 kids and no apology). Absolutely shocking.

United States of America (USA)
BMW 1 Series
September 4, 2018

Pros: nothing

Cons: 1. pick-up shuttle issues at Gatwick - incorrect bus stop mentioned in booking...nobody to call. 2. bad customer service when picking the vehicle - waiting period in queue over 45 mins.I had booked for automatic and manual was offered. 3. seems rip-off to charge for insurance and other services 4. vehicle location for return is gravel and dirt 5. bad customer ethics to show damage, when nothing happened 6. support call centre impolite, only email and don't provide any details on phone

South Africa
Ford Fiesta
September 2, 2018

Pros: I did not like anything about Ace Car Hire represented by Green Motion car hire

Cons: The representative from Green Motion acting in association with Ace car hire refused to honour the booking DC-382775 which I had made via DiscoveryCar Hire.com. He advised me that the booking was invalid because the insurance/CDW was invalid for UK because the booking had been made via an agency from USA. Despite my demands that the booking be honoured, he refused and I was required to enter into another rental agreement RGW111458 offered by Green Motion with Ace Car Rental POA EXC as agent.

United Kingdom
Nissan Pathfinder
August 27, 2018

Pros: NOTHING

Cons: It was appalling NEVER USE

Hong Kong
Kia Sportage
August 24, 2018

Pros: Didn't. Brand new car, so I was on tenderhooks the week that I had it. Stiff gears so was difficult to determine 1st & 3rd. Needed a car for longer so went with Sixt. Love it even though more expensive.

Cons: Underhanded

United Kingdom
Ford Fiesta
August 16, 2018

Cons: Massive confusion about insurance and not well explained. Not transparent at all!!!!

South Africa
Ford Focus
August 5, 2018

Pros: The friendliness of the driver of the shuttle

Cons: Time spent to pick up the car. Extra hidden costs Extra high amount of deposit used when booked through the American site!

Sweden
VW Passat
July 25, 2018

Cons: Idiot contract

Canada
Ford Focus
July 21, 2018

Pros: Nothing

Cons: They charged us £179.00 for a tiny blue mark on the rim that we do not recall making, it was coloration only and not even a scratch. During the Initial inspection they kept telling us that little scratches didn’t matter, but during the final inspection every little scratch mattered. Also the service was very slow. They are greasy agents that run the whole operation from a trailer.

United Kingdom
VW Passat
July 16, 2018

Pros: Web based

Cons: 3 hr queue- no apology at desk - no customer service will not use green motion again

United Kingdom
Ford Fiesta
July 16, 2018

Pros: The price

Cons: The fact that I was not told until last moment that the situation was different to all other car hires I have done

United Kingdom
VW Transporter
June 27, 2018

Pros: Nice car, price

Cons: Green motion hate Ace rental, so they try to make you buy their insurance in a very aggressive way

United Kingdom
FIAT 500
June 20, 2018

Pros: Was given a car upgrade

Cons: They were extremely fussy on damage to the car. When hiring a car I would recommend looking the car over extremely thoroughly. They nearly tried to charge me for a speck on the inside of the door. It would probably be worth getting full insurance if hiring from this company.

United Kingdom
Ford Fiesta
June 15, 2018

Cons: Really not happy about the overall costs for the car hire and experience with Greenmotion car hire.

United Kingdom
VW Transporter
June 6, 2018

Cons: The hidden costs

United Kingdom
FIAT 500
June 1, 2018

Cons: Did not take the car as the price was not the same as agreed on booking. I was told I had to take their insurance, but I already had my own, but they still insisted that I had to have it, so I refused to take the car.

Gibraltar
FIAT 500
May 11, 2018

Cons: It is not clear the additional costs of insurance and that this was an American website which increased the insurance even more.

United Kingdom
Ford Focus
May 10, 2018

Pros: I would have said the price, but the service was so shocking that I would not do it again even at a low price. You get what you pay for.

Cons: the car rental company (green motion gatwick) was acting either in bad faith or with criminal intent. They tried to mis-sell products by threats and lies. The waiting time for the car was absolutely unaccaptable (more than 2 hours) .

United Kingdom
Ford Fiesta
May 10, 2018

Pros: Returning the car & having signed off it was in good state.

Cons: It was very pour service, hold of £1,200.00 unless you pay an extra £6per day. service was the worst! Instruction on paper work incorrect, wrong stands noted.

United Kingdom
Nissan Qashqai
April 13, 2018

Pros: Very little

Cons: - requesting passport and driving license, haven't experienced this anywhere else in the country - offices in a portacabin, unprofessional and rings alarm bells - employees fighting in car park as I was in office trying to rent car - ended up leaving without car due to overall feeling and impression from business

Norway
Ford Fiesta
March 21, 2018

Pros: Nothing

Cons: Time spent, 21 days getting back a 1500£ deposite

United Kingdom
BMW 1 Series
March 19, 2018

Pros: Ease of booking.

Cons: There was no mention of the additional documentation (e.g. utility bills etc.) needed to collect the car in the booking confirmation.

United Kingdom
FIAT 500
March 2, 2018

Pros: Thought it was a kind gesture for them to upgrade the car to a Mercedes... unfortunately that was part of the scam where I had to pay dearly for scratches on car that were not caused by me

Cons: The fact that the scam of tricking me our of a hell of a lot of money was appalling, never again will I hire a car with this company. All thieving con artists. They knew exactly where to look ignored checking other parts of car, thus then I knew I was being scammed. Utter disgrace to all car rental businesses.

United Kingdom
Ford Focus
September 20, 2017

Cons: a waste of my time, they wanted £1000 deposit for young drivers surcharge, when it didn't say on the checkout form that this was going to be applied, guy was rude and I was visiting a very sick father of mine, which the car was going to be used to travel to and from hospital and they refused to give me my deposit back! my week was ruined thanks to this car company! won't be using them again

United Kingdom
Ford Fiesta
July 25, 2017

Cons: Overall attitude in Greenmotion when it was Ace car rental booking. And also Greenmotion is not making any good for other way round. First they didn't have the car, they try to cheat to pay more, finally got a car that was not ready.

United Kingdom
Kia Sportage
July 12, 2017

Pros: Nothing

Cons: Misleading rental fees

Canada
Ford Fiesta
June 24, 2017

Pros: Friendly, professional Woman who checked car back in when we arrived back.

Cons: Took to long to process us, and kept trying to push their insurance saying Discover car insurance may not pay out even though In knew they would if I had an accident

United Kingdom
Ford Fiesta
June 18, 2017

Pros: Easy internet booking. Green motion are a scam and need to be struck off as a company by regulators.

Cons: Everything to do with the con artists at green motion. I'm investigating options of laying a formal complaint.

United Kingdom
FIAT 500
June 4, 2017

Pros: BUT ITs NOT your SERVICE !!!! It's "Green Motion" who I have dealt with alot

United Kingdom
FIAT 500
May 4, 2017

Pros: Professionalism, courteous, efficient

Cons: Lack of transparency about the fact that the car is not covered at all and driver has total liablility for the total cost of the vehicle. I have never come across this in all my time (30 years)of hiring cars

Ireland
Ford Fiesta
November 2, 2016

Pros: Was dealt with in an efficient manner Everything explained in an easy way.

Cons: Not knowing beforehand where the pick up bus was outside terminal

Most Popular Car Rental Deals

London Airport Gatwick Car Rental
Economy
Peugeot 208 or similar
Peugeot 208
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  • 1
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$21.86 / per day
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Peugeot 208 or similar
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$22.88 / per day
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Peugeot 308 or similar
Peugeot 308
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$23.07 / per day
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Peugeot 308 or similar
Peugeot 308
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  • 2
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$24.16 / per day
London Airport Gatwick Car Rental
Economy
Peugeot 208 or similar
Peugeot 208
  • 4
  • 1
  • 4
  • A/C
  • Auto.
Ace Rent a car
$29.14 / per day
London Airport Gatwick Car Rental
Economy
Peugeot 208 or similar
Peugeot 208
  • 4
  • 1
  • 4
  • A/C
  • Auto.
Ace Rent a car
$30.51 / per day
London Airport Gatwick Car Rental
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$31.57 / per day
London Airport Gatwick Car Rental
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$33.05 / per day
London Airport Gatwick Car Rental
Compact
Nissan Juke or similar
Nissan Juke
  • 5
  • 3
  • 4
  • A/C
  • Man.
Ace Rent a car
$60.70 / per day
London Airport Gatwick Car Rental
Compact
Nissan Juke or similar
Nissan Juke
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$63.13 / per day
London Airport Gatwick Car Rental
Compact
Nissan Juke or similar
Nissan Juke
  • 5
  • 3
  • 4
  • A/C
  • Man.
Ace Rent a car
$63.56 / per day
London Airport Gatwick Car Rental
Compact
Nissan Juke or similar
Nissan Juke
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$66.10 / per day
London Airport Gatwick Car Rental
Standard
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 4
  • A/C
  • Man.
Ace Rent a car
$72.84 / per day
London Airport Gatwick Car Rental
Standard
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 4
  • A/C
  • Man.
Ace Rent a car
$76.28 / per day
London Airport Gatwick Car Rental
Standard
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Ace Rent a car
$78.91 / per day
London Airport Gatwick Car Rental
Standard
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Ace Rent a car
$82.63 / per day
The above prices are only approximate and were last updated at 01:24 on 2023-01-25. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1375.00 - € 2855.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, State Tax.
Mileage policy
Mileage is unlimited in United Kingdom.

Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage is limited, there will be a surcharge for each additional mile.
Details are available at the car rental company's reservation office.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 74 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket, International Driving Permit (IDP).
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, Passport or ID card, proof of home address (e.g. Utility bill).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
Only cards issued in the main driver's name are accepted.

It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.

Cash, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
crossing country borders is available on previous request at least 7 days before the pick up date.
Additional charges will be applied in case the car is crossing state or region borders.

Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  07:00 - 19:00
Tue:  07:00 - 19:00
Wed:  07:00 - 19:00
Thu:  07:00 - 19:00
Fri:  07:00 - 19:00
Sat:  07:00 - 19:00
Sun:  07:00 - 19:00

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