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Ace Rent a car at London Airport Gatwick
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Sunny who works at Gatwick was very friendly and helpful from picking up the car and really trying to help me when I lost my keys
Cons: The other people who work at the Gatwick office ( Sunny was great) we’re not very helpful
Pros: Ended up not being ACE rent a car and was green motion instead. Shuttle arrived on time and driver was very pleasant
Cons: Milage was not unlimited even though that was an up charge that I paid for. Child seat was not actually confirmed even though the Discover Cars booking said it was. Took close to 45 mins to get the car after reaching front of line at the office
Cons: The cost of our hire was effectively doubled due to charges for a minor bumper bar mark which may have been there when we hired. The staff first tried to claim the mark was much longer than it was and tried to charge an 'admin fee' on top (which was not referred to in the contract) (and therefore would have charged us even more). We spent more than an hour at drop off sorting this out. This was the only car hire firm we had a problem with after 6 different rentals over a holiday of 3 months
Pros: Polite and friendly
Cons: Car had some slight damage and smelled as if it had been smoked in. Overall, it was a nice car but getting to the rental facility was difficult and it was very crowded and checkout was backed up so It took quite long causing us to miss a scheduled event
Pros: Very quick and efficient service
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage is limited, there will be a surcharge for each additional mile.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 74 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket, International Driving Permit (IDP).
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, Passport or ID card, proof of home address (e.g. Utility bill).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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