Why did I receive charges after the rental?
Usually, these amounts fall into a few specific categories, like fuel differences, late returns, tolls, or simply your security deposit being processed.
Step-by-Step Guide:
Take a quick look at your bank statement.
If the transaction is marked as "Pending" or "Auth," it’s likely just your security deposit hold.
When the deposit is released, you usually won't see a new refund transaction. Instead, the original pending amount will simply disappear, and your available balance will go back to normal.
Since these charges happen directly with the rental supplier, the best way to see the details is by checking your "Final Invoice." This document shows exactly what the amount covers. It’s a good idea to check your email (including the spam folder) or use the number on your voucher to ask the supplier for a copy.
Round numbers (e.g., €30, €50): These are often administrative fees for handling things like traffic fines or tolls.
Large round numbers (e.g., €500, €1000): This is usually the security deposit hold or a damage deductible.
Odd numbers (e.g., €42.50): These often relate to fuel charges or specific repair costs.
"I paid my speeding ticket to the police, so the rental company shouldn't charge me."
When a ticket occurs, there are usually two parts. You pay the fine to the authorities, and the rental company charges a separate administrative fee to cover the paperwork involved in transferring the ticket to your name.
"I returned the car full, so I shouldn't be charged for fuel."
If the fuel gauge looks slightly under "Full" or a receipt isn't available, the supplier might apply a refueling fee. It’s always a great idea to keep your final gas receipt and snap a quick photo of the fuel gauge when you drop the car off!
💡 Did You Know?
We want to give you the most accurate advice possible. That's why we always look at the itemized invoice first, it helps us advocate for you and assist with a claim if there’s been an error!
What To Do Next:
If the charge has been fully processed and you don't recognise it, reaching out to the rental supplier for a breakdown is a great first step.
If they’ve charged you for damage and you have our Full Coverage, just log in to "My Booking" to upload the invoice and file a claim so we can help with your reimbursement.
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