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ECH at Pisa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Agent who checked me in was lovely and friendly
Cons: I felt like the agents responsible for checking the car out and in are trying to find ways to get money out of you. In 25 years of hiring cars in 30 countries, I've never had a company check UNDER the wheel rim for damage when you return but not when taking the car. They also said that unlike other companies you get charged for ANY damage, other companies allow dings as wide as a 10p piece with no paint removed, and smaller with paint chipped. also never had anyone inspect and charge for rims
Cons: in car dirty long wait time car have no washer water
Pros: They provided an easy and effective service for what you pay for. When asked, they provided e.i. Window water. They are thorough so be so also. Got a smaller car than originally ordered.
Cons: I was expecting a digital record and I didn’t get one, after 15 days the hold on my card is still there although was told I was all clear. I had to argue with the initial agent about my insurance because they wanted to hold more on my card than needed.
Pros: I never got the service I paid for. Plabe was delayed and ECH just decided to cancel the reservation and keep my money, only offering a way more expensive option as an alternative.
Cons: Horrible company. Do not rent.
Pros: Very helpful staff on the desk, extremely patient when I locked myself out of my credit card!
Cons: Nothing.
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