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WheeGo at Dusseldorf Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: The agent was extremely unpleasant, tried to deceive us, and was aggressive in his manner of speaking. The car had no oil. All in all, it was a dissatisfactory experience. The worst part was the agent. Der Agent war äußerst unangenehm, versuchte uns zu täuschen und sprach in einem aggressiven Ton. Das Auto hatte kein Öl. Insgesamt war es eine unzufriedenstellende Erfahrung. Am schlimmsten war der Agent.
Cons: Awful flexibility on timing, or any other changes. No way to accept debit card for security deposit. Only option for those with the temerity to show up with debit cards and an Amex is to buy ‘insurance’ which was in and of itself close to 150% of the agreed rental price. Nitpicking nonsensical checkin of the car on return.
Cons: The drop off location is wrong in the voucher. It takes you to the agent inside the airport. The car pick up is at a distant location in a high story building. The location should be changed.
Pros: terrible, i cancelled my booking before i get the car but i did not get my refund.
Cons: The insurance is done by some external company, therefore in case of any accident, wheego would still take the deposit + 900€. Then you have to ask the insurance for reimbursement. Even if you use the full coverage option
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Canada, United Kingdom, USA, EU countries. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
Credit card must be valid after rental period for at least 60 days.
Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
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