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Enterprise at Dusseldorf Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Thanks to Mr. Eleftherios Parakatselakis for his help. He was very supportive while delivering the car.
Pros: Everything worked as it should work.
Pros: Great customer service
Cons: Online check-in could substantially speed up the pick up
Pros: Service, staff,car
Cons: All was good.
Pros: Very friendly and efficient staff, from the counter in the terminal to the collection to the drop off. All three staff members were engaging and personable and we weren't treated as just a number on a page. Enterprise staff that we interacted with in Dusseldorf are a credit to their employer and, most of all, themselves.
Cons: This isn't Enterprise's fault, but the signs provided by the airport for the car rental return need to be increased and improved.
Cons: Extremely inefficient. Your representative should understand the meaning of queuing and deal with customers in order.
Pros: Agent was polite and clear about all
Pros: Very easy return and clean and recent models.
Cons: When I arrived at the car rental desks at the Dusseldorf airport after a 12 hours flight, Enterprises was the only desk that was not open inside the airport (nobody at the desk). I had to find the other desk which was outside of the main airport on the 7th floor of a parking tower...really not easy to find for a foreigner. You should have someone at the desk in the airport to help find the car rental place.
Pros: They reimbursed some of the options I have initially booked due to not fulfilling the initially requested requirements booked.
Cons: My original car was rented to someone else, only due to a late arrival of 1 hour.
Pros: Que le bureau dans le terminal soit ouvert même tard comme ses collègues
Cons: Le personnel pas aimable
Pros: The lady that booked us in was great. She was very informative and gave great service overall
Pros: Ease to extend the car rental
Cons: The car was worst than the car we expect (a Kia instead a VW Golf)
Pros: fast good price
Cons: the staff at the rental desk were overly eager to sell very expensive insurance, which would have cost 20% more than the entire rental for the car!