TopCar at Tenerife North Airport

Pros: Ease of collection

Cons: Only 2/8 of tank of fuel on collection, car not checked on return, deposit fully charged to my credit card and not held in pending, long delay in refunding deposit.

Cons: Автомобиль был старый, побитый, 76000 км пробега. В процессе эксплуатации выяснилось, что не работает кондиционер ( нет фреона), стучал подшипник колеса. Машина была не помыта. Заправлена на полбака.

Pros: Easy to find, friendly staff, efficient service

Cons: Price of rental was high for one week

Pros: Nothing

Cons: They didn't have the car I rent for, I paid for automatic and received a manual one.

Pros: Easy and friendly

Cons: Nothing.

Pros: Easy to deal with. We were off season so no terminal counter but it was still very easy for pickup and drop

Cons: Helpful with our questions

Cons: No rental desc in Tenerife North Airport, car was dirty, scratched, and with an incomplete tank of fuel. I am still waiting for the refund of the insurance amount I had to pay because the insurance from discover cars is not valid.

Pros: I didn’t like their customer service.

Cons: They just don’t care about people and their safety from how I felt it was strictly business; not people oriented.

Pros: Fast service

Cons: The car wasn’t in a good condition, the assistant didn’t check the car together not a the beginning neither at the end to check of any issue the car would have

Pros: Mostly everything

Cons: Nothing in particular

Pros: Quick and easy pick up/ drop off service.

Cons: We had to record existing damage to car and send photos to Topcar.

Pros: The lady we turned it in to.

Cons: The guy that met us with the van.

Pros: Quick pick up and return

Cons: The car had a missing rear wiper and the engine was very weak. The car, Kia Ceed, was barely able to accelerate to 120 km/h. The acceleration took forever. I think the tires were not balanced well, as there was noise during driving.

Pros: Ouick and efficient service

Cons: Hard to find the rental desk no sign on the des.

Pros: We had problems, staff rapidly solved them

Cons: Hybrid cars are to complicated to learn how to use it at pickup at an airport

Pros: Rapide facile et personnel très accueillant. Remboursement de la caution par CB en 2j. Parfait Merci beaucoup

Cons: Rien

Pros: Very friendly and efficient staff, happy with the experience. Hassle free even though one of us had lost the original driver license. Got a free upgrade for the car as well.

Pros: NOTHING AT ALL.VERY BAD CUSTOMER SERVICE

Cons: PROVIDED A VERY UNSAFE CAR!!!

Pros: quick and efficient rental process. nice staff

Pros: Pick up and drop

Cons: Security deposit charges and refund process leading to net loss because of inefficiency in managing transaction and conversion loss. Usually such charges are hold amount

Pros: Good offer, fast pick up, unlimited Km rental

Cons: Explanation about the Car should be more and it is recommended, since each car has different features for start, function of other parts

Pros: Professional rental agents, good car, good price. Overall easy rental.

Cons: Bad information upon pick up at Tenerife Norte, just a desk with no information. Did not like that the deposit were charged on my credit card instead of blocked. I lost 11eur on that deposit.

Pros: Friendly and quick

Cons: Hard to find at the airport

Pros: Very quick and efficient, when the staff were ready. Great value for a 7-seater.

Cons: Not knowing when the deposit would come back after returning it since there were no staff there. But came, so super efficient.

Pros: Everything, the team are efficient and very helpful, will definately use again

Cons: All I can say is that the car we had was underpowered for the hilly roads of Tenerife but that really is the extent of my negative comments.

Pros: Very fast pick up and super fast return

Cons: Nothing

Pros: Every thing

Cons: It’s difficult to find level s

Cons: Booking the car at Discovercars, I paid full insurance, as suggested from the website. When picking up the car at TopCar, the representative told me that I have two choices, either they take €500 from my account and return them back, or I pay €45 for full coverage.I said I have already paid that €45 in Discovercars for full coverage.He said that this is for Discovercars and not for us.So I preferred to pay again €45 for full coverage (again), which I knew it was clear theft.Totally disrespectful

Pros: Prompt and efficient service, a clean car and easy drop-off, all at a very reasonable price.

Cons: Due to systems limitations they had to write the credit card number on the contract, which is not very secure.

Pros: clean car. comfortable pickup and drop. the size of the car didn't match the group size. the deposit was accidentally taken and returned after a week

Cons: clean car. comfortable pickup and drop. the size of the car didn't match the group size. the deposit was accidentally taken and returned after a week

Pros: clean car. comfortable pickup and drop.

Cons: the size of the car didn't match the group size. the deposit was accidentally taken and returned after a week

Pros: clean car. comfortable pickup and drop.

Cons: the size of the car didn't match the group size. the deposit was accidentally taken and returned after a week

Pros: clean car. comfortable pickup and drop.

Cons: the size of the car didn't match the group size. the deposit was accidentally taken and returned after a week

Pros: The car was in a really good conditions. The value for money was satisfying. The drop off was easy, close to the airports entrence.

Cons: The rental desk wasn't easy to find. It's located somewhere in the basement. There were only two agents and way to many clients. The waiting time was looooong. But the most disturbing thing was the baby seat. The baby seat delivered was dirty, uncomfortabel und broken. We didn't want our baby to sit in it and we asked for another one. The answer was that there was no other one. After many trials and almost losing our nervs, they found another baby seat which was a bit better. Unacceptable!

Cons: For car deposit the company charged my credit card, not block as it's usually in all others rent a car company's. I'm still waiting to receive refund

Pros: Ease of drop off

Cons: Time taken picking up car and rude agent

Pros: Everything is pro

Cons: I love your service and car was great!

Cons: Very poor, the agent on pick up left before the closing hours and we had a hard time to leave the parking, because the parking ticket was not valid anymore - the were no help from the company.

Cons: a que at least 60 meters

Cons: Didn’t explain how to get the 6 speed Peugeot into reverse. Would have saved some stress

Pros: Good service.

Cons: Excellent

Pros: Friendly deposit comparing to other rentals and very friendly insurance to full coverage and no deposit fee coming with upgrade

Pros: Very quick and efficient

Cons: Nothing all good

Pros: fast and friendly

Pros: We had a mechanical issue with our first rental and they were very quick to drop off a replacement…appreciated the friendly and efficient service.

Pros: Top car is perfect!

Pros: Very friendly staff who explained everything and made it easy to get the car.

Cons: Everything was good. They should mention that fuel needs to be returned with full tank. But overall good.

Pros: the car was really good and new, it was really cheap and topcar released the money from my credit card really fast after returning the vehicle

Cons: we had difficulties finding the counter (it's not a real counter, more like a parking lot place) and nobody went around the car with us to inspect it for scratches etc. which made us feel a little uneasy but in the end, it was all okay

Pros: thay dont check the car after return

Cons: not a new car. a lot of km

Pros: Good choice of cars, car in great condition, easy return process.

Cons: Picking up the car was slow since there is only one agent who has to work with all the customers. Agent should not suggest extra insurance coverage when they see the contract from discovercars.com which already includes full coverage, including CDW.

Pros: The car was in the parking at the airport. Drop-off was easy.

Cons: Nothing

Pros: The staff at the drop off were very friendly and efficient.

Pros: Agent was not available on the airport when I arrived I have yo call him and Wait for him more than Half an hour

Cons: Same as in the on the drop off was not easy going

Pros: It was very Quick and easy to deliver. And we got bigger car end we order so it was nice :)

Pros: Communication good … English good

Cons: Nothing

Pros: They were easy to work with and trade the car when we had a problem with the brakes

Pros: Everything was very fast, and without any problems

Pros: It was extremely easy to pick up and drop off our car.

Cons: We booked an automatic car that had some issues while driving. The car would occasionally roll backwards, but otherwise was easy to drive.

Pros: Ricardo, who introduced us to our car was very helpful.

Cons: Car was a bit older than expected, with 67k on the clock, and was a bit underpowered for the Tenerife roads.

Pros: Nothing really

Cons: just the "mix up" with the car

Pros: Helpful staff

Cons: The car is a little bit old.

Pros: It was really ideal, quick and clear. The car was in a perfect condition. Thank you.

Pros: The service was quick and everything was explained very well.