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Thrifty at Dallas Fort Worth Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing, Hopeless company.
Cons: Easily fooling customers.
Pros: NO service was provided
Cons: No service was provided. They told me to go down the way to AVIS.
Cons: Please know I was unable to get a car as no one was at the counter. They directed us to the Dollar line, which had one worker. After waiting in line for an hour and a half I could not wait any longer and had to rent from National.
Pros: Short on help, car servicing, the day of pick-up; was told it may be up too 2 hours before the car would be ready, giving the worst case and was able to give the car, with upgrade in 30 minutes. (Great Job)
Cons: Not have the car ready on arrival
Pros: Overall, the service was very good. I would suggest, however, that the agents, who dispense the cars, be given training to familiarize themselves with the various makes & models, so that they can answer customers' basic questions.
Cons: When I dropped-off the car, the intake agent was unable to print-off a receipt for me in a timely manner. As I was running late, she offered to send it to me via e-mail, which was fine; however, I never did get the e-mailed receipt.
Pros: I don't really know; I'm not sure. It definitely wasn't the price. I felt like I was over charged and taken advantage of.
Cons: The Thrifty desk wasn't open; we had to go to the Dollar desk, which had a very long line. Then when we went to get our car it was very confusing. It ended up being the Hertz lot that our Thrifty car was it. It took a while to find that out, and then when we did, there were two identical cars left to choose from; one white one silver. I chose silver.I don't really know. I'm not sure
Pros: Nice counter person.
Cons: Low inventory. Had difficulty locating a car for me.