Ace Rent a car at Dallas Fort Worth Airport

Pros: Easy and friendly

Cons: NA

Pros: Reliable

Cons: Car not clean before pick up

Pros: Friendly and efficient.

Cons: I left the tire repair receipt at the drop off agent and I was told someone will call me back, but no one did.

Pros: Very clear and nice

Cons: nothing

Pros: Very Friendly staff

Cons: GPS took us to inside airport instead of car rental return

Pros: The car was nice

Cons: I was not please with the way the person at front desk made me feel I had to have towing coverage, to drive in Dallas,

Pros: I purchased insurance but the insurance number was not provided. So it was like I never had one

Pros: It was fast

Cons: Collision coverage was predatory, and higher than anyone else in the airport. Additionally I was charged $37.82 for fuel even though I refilled the tank the night before. Unless I get a credit of at least $30 I will not use them again. I was advised that I would be charged $3.05/gallon for fuel so their contract was predatory. Also, they charged me more than $41.21 for a bunch of taxes that should have been included in the original charge paid through Discovercar, but Ace alleges not.

Pros: People were nice

Cons: Not as advertised.

Pros: Easy check in and check out!

Cons: I had to call AAA twice because the battery kept coming off at night. I changed the fob battery, and one of the back lights was off.

Pros: Friendly staff were patient and a pleasure to interact with.

Cons: Computer system needs an update.

Pros: Dependable car

Cons: Communication about insurance

Pros: Brand new car clear charges no hidden fees Great counter help

Cons: Quick honest and friendly

Pros: Heard bad thing about ACE but figure it's usually disgruntled customers that are most likely to leave review. We had no problems at all.

Cons: Get all the paperwork done and get to car pickup ares and you get ID'd and contract scrutinized again. It's definitely not Enterprise, but you deal with it for the price I guess.

Pros: Fair quick drop off and car had no mechanical issues

Cons: Alot of games when it comes to final cost. Hidden charges and false advertisement for refill of gas cost

Pros: The use of the navigation system

Cons: The long wait to get the rental

Pros: I didn't like the service.

Pros: Front agent was very knowledgeable and she didn’t try to push any “extras” after I politely declined.

Cons: The brand new car only had 200 miles on it and when you opened the trunk there was a load of dirt. It appeared everywhere but there had been washed.

Cons: Reservation desk was closed despite site and location times stating that they were a 24/7 site.

Pros: Very short line when the major rental companies line had 30+ in it.

Cons: More accuracy on how much tolls actually cost and to include that the pass includes the express lane access.

Pros: Very courteous

Cons: Wait time

Pros: Good, reliable car.

Cons: Spent a ridiculous amount of time picking up the car, dealing with payment systems not working, avoiding the uncharges and doubled extra insurance costs. Staff at pickup was rude and seemingly inconvenienced by my existence.

Pros: Everything, I will return!

Pros: Desk agent was very helpful and professional. Return staff was quick and professional

Cons: Nothing not to like , only minor details which will happen with all Rentals

Pros: It was easy to find.

Cons: Everything else.

Pros: Our first team booking with Ace and we are extremely happy

Pros: Open 24 hrs had 3 reps wkg at midnight

Cons: Absolutely the worst rental company ever

Cons: They did not give the car to me.

Pros: 1) The car type and the condition of the car. 2) Ease of picking & dropping the car.

Cons: None

Pros: ace rent a car is a terrible company that should be taken down. You need to take them off your website because I love discover cars but have a disgusting taste in my mouth because of ACE and can’t believe discovercars let’s them on.

Cons: DO NOT RENT FROM THIS PLACE. They charged me more than double what I paid for the car in “insurance”. I paid $130 through discover cars for the car and then ACE made me pay $260 in “insurance” for only 4 days of having the car. Insane. They double charged me for state and city tax too which brought it up even further

Cons: It's a scam

Pros: Everything was easy

Cons: None

Pros: It was easy and good value. I felt that paying $400+ for a rental car was overpriced. I don't need to rent high end vehicle. I just need a nice clean vehicle. If it is a couple years old, I am ok with that. Although I know competition is tough. But I saw both Hertz and Avis have ridiculously long lines of people waiting to process through to get their vehicles. I have to admit, I was hesitant at first because it showed only 3.5 stars. But, I read some reviews and gave them a chance.

Cons: Just a better explanation of the charges. But will ask next time. Hopefully the business will continue to build and you can add kiosks. Everything was great though.

Pros: I will inform EVERYONE to never use YOU or ACE!

Cons: Rude, could care less about customer service and was rude to all the customers in line I witnessed.

Pros: Everything!

Cons: Nothing!

Pros: Drop off was extremely easy.

Cons: I don't have any complaints.

Cons: They didn’t inform us about toll road which we don’t have any in atlanta so they charged a lot

Pros: Nothing, you ripped me off

Cons: I would never use ace again or refer anyone I like to use ace. Terrible service from both ace and discover cars

Pros: They gave me a better car for the price of a small car. Staff was friendly and helpful.

Cons: N/A

Pros: Agent was nice, the car was new (2023) and the return took less than 3 minutes Would use Ace again

Pros: Nothing

Cons: Book a car...36 hrs before the time I was supposed to pick up the car... 24hrs before the pickup time because of some issues i was looking for their number to cancel the car booking... no number to call for that... everything has to be through email... and it takes times for them to reply... and they didn't want to refund me... so bad experience with discovercars.com

Pros: They were quick and direct.

Cons: Ace had a policy undisclosed to me by DiscoverCars, and did not let me pick up the rental I had paid DiscoverCars to reserve for me.

Pros: Ace has great customer service. The cars are sometimes a bit dirty exterior but hood condition

Cons: N/a

Pros: Employees working at the ace rental front desk were very knowledgeable when processing your car rental pickup.

Cons: When calling ace rent a center to confirm what information was needed to bring to rental car pickup, all information was not relayed. If your a local resident renting you are needing to email your rental insurance to ace rentals specific email.

Cons: The price that was online was $290. After all hidden fees it was well over $400.

Pros: Accurate, fair pricing, clear instructions. Nice service reps.

Cons: Absolutely nothing. Everything was satisfactory.

Pros: Super clean car and friendly staff

Pros: The service agent was great.

Cons: The company policies concerning the driver license

Cons: Nothing against Ace actually - the GPS system in Dallas was not entirely accurate and had me turning around multiple times.

Pros: The service was prompt and attentive.

Cons: I have no complaints. My experience was great.

Pros: Nothing.

Cons: Worst customer service I’ve ever experienced.

Pros: It was just fine, so nothing tragically bad happened, which is a positive.

Cons: There were so many nickel and dime moments where the cost of accommodation far outweighed the accommodation being made. I miscalculated my flight time arrival because I was crossing into a new time zone. Because I showed up an hour early I was charged 35 additional dollars for the rental. At that hourly rate, my car for 3 days would have cost $2,500…so where did that wild additional money come from?

Pros: The price is good.

Cons: The miles of the Car.

Pros: Nothing just rude and extra charges and bs rules to waste my time.

Cons: Rude service, 1st car screen was broken, liability if you have dent which I never heard of other car services, paid several more insurance at the car desk cuz my online one invalid, and on return was told I had to pay car fuel in fuel even though I paid the prepaid fuel in advance.

Pros: The car was great and our service was as quick as it could be

Cons: There were a few policies such as the Toll policy that were just kind of there to charge money, also while our representative was great the other employees just kind of sat around while the line got longer. There where 4 employees at the counter and only 2 were helping any customers one lady was just on her phone saying “I only do that if I absolutely have to”

Pros: Good value

Cons: It is NOT in the terminal. You have to take a shuttle each way, and the shuttles do not come often enough. Turns out this is true for all of the car rental companies at DFW, but I chose this one because it said "in terminal." On the return, I waited 20 mins for the shuttle, and it was stressful thinking I may not make my flight. Also, ( for all of them) it costs $13 a day for a toll pass. If you don't get it, you unknowingly take toll roads and get penalized $15 for each.

Cons: Agents who helped me check car out was very rude

Pros: Car was clean. Rental was fast and service was good. Car return was fast.

Cons: Very difficult to find drop off location at DFW

Pros: the young lady helping us did the best she could, but Ace's policies and procedures are bad

Cons: crazy amount of deposit