COVID-19 Update

Coronavirus Update

Here is the latest information concerning COVID-19 and renting a car on DiscoverCars.com.

We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Our Customer Support team is ready to assist you any time, night or day.

If seeking general travel advice, we strongly recommend consulting the guidance of your government and the World Health Organization.

Your health and safety are of the utmost importance to us.

If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

Badge

A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.

Search filter

Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

Ottawa Airport (YOW), Ottawa, Canada
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Routes Car & Truck Rentals at Ottawa Airport

2644 Leitrim Rd. Ottawa, K1T3V3
001 613 523 3003
Pick-up instructions
Once done with the luggage please go to the information desk and call for a courtesy pick up.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Normal business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Canada
Toyota Corolla Sedan
March 13, 2020

Cons: Discovered the rental location was not at the airport and had to wait 20 minutes in the cold for a shuttle van. Car had a broken signal light. Rental location neglected to return my drivers license (found out after I drove 1.5 hours away - and they didn't want to ship it to me). I received the car when it was snowing hard but the car didn't even have a snow brush or scraper and I had to buy one. Dropping the car off took 30 minutes plus the shuttle back to the airport.

Canada
Nissan Rogue
February 11, 2020

Pros: They auto upgraded my car and I felt very happy.

Cons: Just ask them to keep their cars with gas tank full. Not a major issue though.

Canada
Nissan Rogue
January 31, 2020

Pros: You get what you pay for - we chose low prices and service from vendor was so so. Not a problem.

Cons: No major issues except lack of urgency. Location is a bit inconvenient as it's a shuttle ride to/from the airport, but the company handled it fairly efficiency - shuttle bus driver from the airport didn't handle our luggage - didn't even get out of the bus. We had to load everything ourselves.

Canada
Toyota Corolla Sedan
January 4, 2020

Pros: Friendly people no hassle

Cons: Nothing

United States of America (USA)
Toyota Yaris Advance
October 8, 2019

Pros: Friendly, and very caring.

United Arab Emirates
Toyota Corolla
October 4, 2019

Pros: The car was dirty inside out, I received the car at 6pm because the shuttle was 1 hour late to receive me from the airport, I returned the car at 7pm after 3 days they still charged me for 1 full day for a 1 hour delay.

Cons: The car was dirty inside out, I received the car at 6pm because the shuttle was 1 hour late to receive me from the airport, I returned the car at 7pm after 3 days they still charged me for 1 full day for a 1 hour delay.

Canada
Kia Rio
September 28, 2019

Pros: Car was well maintained, good service. Shuttle was timely with a great driver.

Cons: Pick up location was poor to look at, dirty and run down. The location could use an uplift.

Canada
Kia Rio
August 18, 2019

Cons: The wait at the airport for the shuttle to be taking to the rental office

Canada
Honda Civic
August 15, 2019

Pros: Best Value

Cons: Took a little time to get there.

Canada
Nissan Rogue
August 9, 2019

Pros: It took a little longer (because it is offsite, not at the airport) but the service was worth the wait.

Canada
Nissan Rogue
August 8, 2019

Pros: I didn’t. Who closes their office and stops answering their phone when they have a customer with a confirmation number arriving at Ottawa airport!?!?

Cons: Everything. They weren’t even apologetic.

Japan
Honda Civic
August 5, 2019

Pros: Polite

Cons: Dirty car

Japan
Honda Civic
July 30, 2019

Pros: Routes Car Rental service is satisfactory but not extra special.

Cons: Their representatives are matter of fact but not especially courteous.

Canada
Toyota Corolla
May 26, 2019

Pros: Priya was great

Canada
Jeep Cherokee
May 5, 2019

Pros: Very informal

Canada
Toyota Corolla
March 29, 2019

Pros: The staff are great in Ottawa. Quick efficient and on the road in no time

United States of America (USA)
Toyota Corolla
March 12, 2019

Pros: The agents are nice and the cars are newer models.

Cons: There are usually disgruntled people either on the phone or in the office when I arrive. I'm not sure they always provide what they say they will provide, at the price the client expects.

Canada
Kia Rio
February 11, 2019

Pros: Polite real speedy and efficient. Would be nice to just be able to have account on file as I rent frequently

United States of America (USA)
Jeep Cherokee
February 11, 2019

Pros: The staff is pretty patient with their unhappy clientele.

Cons: Not near enough cars. Just a small mom & pop rental agency. People were upset when I picked up, and upset when I dropped off, including me since they would not honor our extension agreement for an extra two weeks.

Canada
Jeep Cherokee
January 25, 2019

Pros: Staff were friendly, car was good

Cons: Took some time....off site

Canada
Kia Rio
January 21, 2019

Pros: The staff pick up from airport is very friendly.

Cons: No other place to drop off the car.

Canada
Nissan Rogue
December 23, 2018

Pros: They worked after closing hours, came and picked me up at the airport , my flight had been delayed several times so I really appreciate that extra effort on their part

Canada
Jeep Cherokee
December 21, 2018

Pros: Quick and efficient

Cons: Nothing

Canada
Kia Rio
December 17, 2018

Pros: Excellent all around.

United States of America (USA)
Jeep Cherokee
December 1, 2018

Pros: The price was excellent

Cons: The car rental company never received the reservation confirmation from you so we spent over an hour trying to rent the car and the telephone reservation agent could just forward the reservation and rate confirmation to the company. Pretty unprofessional.

United States of America (USA)
Toyota Corolla
November 15, 2018

Pros: Great price

Cons: It was off site whereas there were rental agencies at the airport. However--service was good and the rental price much lower.

Canada
Toyota Corolla
November 14, 2018

Pros: The girl that helped me when I came to rent the vehicle was very helpful.

Canada
Kia Rio
November 13, 2018

Pros: friendly and efficient

Cons: ---

Canada
Kia Rio
November 1, 2018

Pros: Usually i have a great car and no issues but this past particular pick up. I returned the vehicle and I did not notice the back of the vehicle had paint completely scrapped off. I have yet to receive a call from the supervisor to sort out the matter its been 5 days

Canada
Kia Rio
November 1, 2018

Pros: Always very friendly staff and very helpful.

Cons: I have no complaints at all.

Canada
Honda Civic
October 25, 2018

Pros: Price was reasonable.

Cons: Inside of Windows were extremely dirty. Gas tank was not full. Difficulty getting to agent

Canada
Dodge Caravan
October 23, 2018

Pros: Price

Cons: Service was very slow

Canada
Toyota Corolla
October 16, 2018

Pros: I was able to contact manager Priya after 3 dAys, she upgraded me to KIA SORENTO which was clean both inside out.

Cons: Downgraded the car, gave KIA smallest car instead of Toyota Corolla. KIA was covered with mud both outside and inside . Agent said that customer just returned the car and they didn’t have time to clean. Agent said that I had to wait another 10 minutes so they can clean the car. They brought out another KIA instead with the same dirtiness as the first one, no difference. Agent advised that was the only car available, no other choice. I could take it or leave it. I had no choice .

Canada
Kia Rio
October 16, 2018

Cons: My car didn't have cruise control.

Canada
Honda Civic
October 15, 2018

Pros: Less than 10 minute wait to get picked up or dropped off.

Canada
Kia Rio
October 9, 2018

Pros: Friendly, efficient, always have paperwork ready, give copies

Cons: They need to fix the gigantic hole in the parking lot entrance!

Canada
Kia Rio
October 9, 2018

Cons: My car pick up was at 9pm on a saturday. They close at 6 on a saturday. They charged me extra for the pickup. If I hadn't have called to confirm beforehand I would have been stranded. Please refund the $50cdn charged thanks

Canada
Toyota Corolla
October 2, 2018

Pros: See above.

Cons: The car was generally clean, but it appeared there was a coffee stain on the seat that should be cleaned. Overall it was fine.

Canada
Toyota Yaris Advance
October 1, 2018

Pros: The fellow that drove me there and back was great! He told me where Tim Hortons and Wendy's was, so I could get a coffee for my journey.

Cons: There was some confusion about where to pick up the ride once I got into the airport. This was exacerbated by the fact that I was VERY tired from the flight. Maybe you could put the pick-up information in large letters on the form, so that it stands out on the page.

Canada
Kia Rio
September 26, 2018

Pros: Despite the tornado in Ottawa and the office loosing power, the staff were fast, efficient and delivered great customer service!

Canada
Toyota Corolla
September 21, 2018

Pros: Price

Cons: Between the distance from airport, shuttle pick up, time it took to get the rental it took close to an hour. Perhaps offer me the hour on the drop off end?

Canada
Kia Rio
September 17, 2018

Pros: The pick up was fast and shuttle time only 10 mins.

United States of America (USA)
Dodge Caravan
September 14, 2018

Pros: Very helpful and friendly

Canada
Dodge Durango
September 6, 2018

Pros: I booked it via discovercarhire for the long weekend but when I was waiting in the airport for a courtesy shuttle, they informed me that they don't have any car left. I had face thousands of problem due to this unprofessional act by ROUTES CAR Rental. I will never go there again and never recommend to anyone.

Canada
Jeep Wrangler
September 6, 2018

Cons: I paid online for booking witch charged me twice and once I got there they rented the car I came for right infront of me and said they had no more cars available .. I want my refund back as soon as possible

Canada
Dodge Caravan
August 28, 2018

Pros: The rental site was quite far from the airport so allow for a lot of extra time. Service was fine except they gave me a vehicle with an empty tank. I had to drive all over trying to find a gas station which wasted much more time. Also they did not clean the vehicle from the last renter so it wasn't very clean inside. However if none of this bothers you it's worth saving the extra money.

United States of America (USA)
Toyota Corolla
August 26, 2018

Cons: Pickup place was sketchy. They wanted to charge more than the booking price. Tried to charge more on the back side.

Canada
Kia Rio
August 19, 2018

Cons: Took way too long to return car. Only 1 person working at pick up and drop off. We waited a half hour to return the car which took 3 minutes.

Canada
Toyota Corolla
August 15, 2018

Pros: Nothing.

Cons: Please don't make reservations online if you don't have cars available at moment.

United States of America (USA)
Nissan Rogue
August 15, 2018

Pros: Wanted to thank the staff in Ottawa on Sunday afternoon for driving us to airport so we could catch our flight. I wanted to tip them but had no Canadian money left. It would be great if he could be recognized

Cons: Nothing really

Canada
Toyota Yaris Advance
August 14, 2018

Pros: They were willing to switch the car to something close to what I booked on line after a couple of days.

Cons: They did not have the type of car that I specifically booked online.

Canada
Kia Rio
August 13, 2018

Pros: Airport shuttle was efficient

Canada
Nissan Rogue
August 10, 2018

Cons: The mileage on the form was screwed up. My wife noticed this 200km on the document so at first we though we were really screwed for millage since the form was not that clear it was a daily total but still we ended up getting screwed for mileage in the end. Plus it said 1000 kms difference form what was actually on the vehicle while still in Toronto. so i was peeking it like i am not going to pay for all this extra millage. They corrected the mileage before we left toronto.

Canada
Jeep Cherokee
August 10, 2018

Pros: Nothing

Cons: People were rude. They messed up the reservation

Canada
Dodge Caravan
August 10, 2018

Pros: Miserable service no car available after confirmed booking. Left stranded thinking about suing the company

Canada
Kia Rio
August 9, 2018

Pros: top notch! 100% satisfied with their service

Cons: nothing really

Canada
Kia Rio
August 9, 2018

Cons: They were not going to keep my reservation, even though I had already put a deposit on it. I had to arrive earlier than planned just to get a car.

United States of America (USA)
Toyota Corolla Sedan
July 28, 2018

Pros: Price, agents were friendly

Cons: Difficult to find lot, long wait picking up, same dropping off, except for the woman who finally closed out the rental, $500 deposit (not encountered anywhere else, ever)

United States of America (USA)
Toyota Corolla 5d
June 2, 2018

Pros: Fairly priced car rental and easy to book online. Quick pick-up and drop-off of the car close to the airport with a free shuttle to the rental car site. Staff was extremely helpful and friendly!

Cons: Not much I didn't like. The car did have a slightly off smell to it, which aired out over time. The service light stayed on throughout the trip and had to fill air in the back rear tire as it was not checked before handing the keys over to us. Not a big deal at all, but something to note.

Canada
Toyota Yaris
May 17, 2018

Pros: I think the staff was very nice and they were trying. I think that more training is needed for the desk agents

Cons: The service was very slow only one agent at the counter there were no cars to choose from. I booked a Toyota and there were none left so I was forced to take a Kia. There is only one shuttle running. The whole operation had a very amateur feeling. The rental car had a lingering odour of cigarette smoke covered up by air freshener.

Canada
Kia Rio
April 6, 2018

Cons: instead of small car they gave me an suv which cost me twice the price of gas and not prfessionsalpeople on duty , forcing me to buy extra millage regardless of the statement on the main page which clearly says unlmited millage in ontario and not friendly and professional staff .

Canada
Kia Rio
April 6, 2018

Cons: car broke after 150 km, called the agency and they said- call the road side assistance, did that, send the car to service center. and go get the car from service center. If I have to do all that, why am I renting a vehicle?

Norway
Toyota Corolla Sedan
March 11, 2018

Pros: Nothing

Cons: On arrival, I had to call for a pick-up 3 times, waiting 45 minutes. At check-in, the car I had booked was not available and so I received a very dissatisfactory car. I subsequently replaced it with a smaller car, but it was filthy, but serviceable. I will NEVER use this company again!!!

Canada
Kia Rio
January 5, 2018

Pros: Nothing

Cons: The site was fairly easy to navigate but the service afterwards was horrible.

Canada
Nissan PathFinder
December 27, 2017

Pros: Quality of the rental fleet Attentive customer service

Cons: Limited local rental kilometers rules...should be unlimited kms.

Canada
Jeep Cherokee
December 6, 2017

Cons: Not having a location or desk at the airport, as it was a little tricky in contacting the representative and finding them at the pick up location.

Canada
Nissan Rogue
December 2, 2017

Pros: Friendly and efficient staff. Good value.

Cons: The price they wanted at pickup was higher than the online booking. I had to argue and show them the online print out.

Canada
Toyota Camry
November 29, 2017

Pros: Staff friendly and efficient

Cons: I would have liked a smaller car

Canada
Toyota Yaris 5d
October 30, 2017

Pros: Did what they said they would do. Prompt & couterous

Ireland
Toyota RAV4
October 19, 2017

Pros: all was good - lovely people

Saudi Arabia
Toyota RAV4
September 28, 2017

Pros: the price.

Cons: car inside was not clean, picking up time and waiting a driver to picking up us to airport.

Canada
Toyota Yaris 5d
September 20, 2017

Cons: The poor (lack of) communication and inability to come up with a solution to the issue.

Canada
Toyota Yaris 5d
September 13, 2017

Pros: price

Cons: dirty car, very very slow process to pick up and drop off

Canada
Toyota Yaris 5d
August 23, 2017

Pros: Friendly service!

Cons: The shuttle to the airport took some time (30min) but staff were friendly.

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Collision Damage Waiver (deductible: ~€ 1305.00), Theft Protection, Roadside Assistance (in the country of pick up), Third Party Liability (TPL), Airport surcharge, Modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee of 257.52 EUR per rental applies to drivers under the age of 25.

Maximum rental age is 74 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

This product is not available for the residents of the following locations: Quebec, Ottawa.

The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental. Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries. An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, 2 phone numbers (1 of which is landline).
Optional coverage
The following additional insurance policies are available at the rental desk: Glass and Tyre Cover (GTC), Collision Damage Waiver (CDW), Roadside Assistance.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Residents of the following country(ies): Canada, USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: American Express, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
Geographical restrictions
Crossing country borders is allowed to the following country: USA.
Mileage limitations will apply when the car is to be used for crossing country borders, crossing province borders.
Written permission from the rental company is required.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: One way rental, GPS Navigation system, Young driver fee, Cross border fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The applicable tax rate in this country is 13%.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Rental period
The maximum rental period per agreement is 21 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Normal business hours
Service outside normal business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:07:00 - 22:00
Tue:07:00 - 22:00
Wed:07:00 - 22:00
Thu:07:00 - 22:00
Fri:07:00 - 22:00
Sat:08:00 - 20:00
Sun:08:00 - 20:00

Top 9 Suppliers at Ottawa Airport in 2020

Alamo
Alamo
Excellent 8.8
+16137377264
1003 Airport Parkway Private, Ottawa, Ontario
$72 - $142
National
Exceptional 9.2
6137377023
1003 AIRPORT PARKWAY PRIVATE,
NUCarrentals
Excellent 8.1
6135233003
2644 LEITRIM RD.
Discount
Discount
Excellent 8.5
+16136679394
1749 Bank St, Ottawa
Working hours
Mon:07:30-21:00
Tue:07:30-21:00
Wed:07:30-21:00
Thu:07:30-21:00
Fri:07:30-21:00
Sat:08:00-17:00
Sun:09:00-17:00
Avis
Avis
Excellent 8.5
+16137393334
1003 Airport Parkway Private Ottawa International Airport
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:00
Sun:08:00-23:59
Budget
Budget
Excellent 8.5
+16135214844
1003 Airport Parkway Ottawa International Airport
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:00
Sun:08:00-23:59
Thrifty
Thrifty
Excellent 8.5
6132388000
1003 Airport Parkway Private
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-16:00
Sun:08:00-16:00
Europcar
Europcar
Excellent 8
+16136679394
1749 Bank St, Ottawa, ON K1V 7Z4
Working hours
Mon:09:00-14:00
Tue:09:00-14:00
Wed:09:00-14:00
Thu:09:00-14:00
Fri:09:00-14:00
Ace Rent a car
Ace Rent a car
Very good 7.5
6136679394 / 6136679397
1749 Bank Street
Working hours
Mon:09:00-15:00
Tue:09:00-15:00
Wed:09:00-15:00
Thu:09:00-15:00
Fri:09:00-15:00
Sat:08:30-13:30
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