Ottawa Airport (YOW), Ottawa, Canada
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Driver's country of residence is United States of America (USA) and age is 30-65
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Routes Car Rental at Ottawa Airport

2644 Leitrim Rd. Ottawa, K1T3V3
001 613 523 3003/ 001 613 822 2409
Pick-up instructions
Once done with the luggage please go to the information desk and call for a courtesy pick up.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-18:00
Sun:08:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Toyota Corolla
September 29, 2022

Pros: Prompt and courteous service.

Cons: Nothing.

Portugal
Nissan Rogue
August 24, 2022

Cons: Price to high averaging 100 cd per day and not able to get a smaller car

Canada
Toyota Corolla
August 11, 2022

Pros: Car was mostly as advertised. Was a bit stinky and slightly damaged, but manageable. I was told not to drive too far because the oil change was way overdue.

Cons: Getting a car was a mess. I stood in line for over an hour listening to people irate about all sorts of different things. The only staff working the front desk (who started with the company two weeks ago) was understanding and easy to deal with. Took a long time and when I got to the counter they didn't have a car for me. They finally found one that they weren't supposed to lend out due to long overdue oil changes. Lots of customers behind me were not getting cars. Will not book with Routes.

Canada
Toyota Corolla
August 1, 2022

Pros: No fuss no muss

Canada
Toyota Corolla
July 28, 2022

Pros: Some staff were very friendly, the price was right (compared to most others now gouging the consumer)

Cons: There was a crack in the windshield they didn't initially mention on the sign out contract and the windshield washer fluid was empty. Picking up the car took a little too long but realize they were fairly busy.

Canada
Toyota Corolla
July 13, 2022

Pros: Friendly and efficient

Canada
Toyota Corolla
July 5, 2022

Pros: efficiency

Cons: N/A

Canada
Nissan Rogue
June 6, 2022

Cons: I didn’t like the option for insurance was over 15$ a day and still had a 3000$ deductible

Canada
Nissan Rogue
May 25, 2022

Pros: The car was ok.

Cons: Agent wasn't helpful to resolve our issue

Canada
Ford E150 Cargo
May 10, 2022

Cons: they did not have a car for me when i showed up but i was still charged for it

Canada
Nissan Rogue
May 5, 2022

Cons: I rented a compact SUV. After 1 day I had to change it because it had a transmission problem. But this time they don't have any available SUV and I had to get a sedan. In addition to the time waste to change the car, the price difference wasn't refunded to me

Canada
Nissan Rogue
May 2, 2022

Pros: The people who worked there helped me a lot.

Cons: The car was not cleaned.

Norway
Toyota Corolla
April 19, 2022

Pros: They quickly gave me another car when I was unhappy with the upgrade to a much too big vehicle

Cons: Both at pick up and drop off there were many people waiting and only person behind the counter. At both occasions there were people there to complain about service and they were not dealt with very professionally. This did not instill confidence in the service provided.

Canada
Nissan Rogue
April 17, 2022

Pros: Low price nice car

Cons: Interior windshield wasn’t clean. And location.

Canada
Toyota Corolla
April 10, 2022

Pros: Really nice and trust worthy representatives that work at the Ottawa (Leitrim) location.

Canada
Nissan Rogue
February 20, 2022

Pros: I had a ride to the rental location. I was the only customer there at the time and was in and out quickly.

Canada
Nissan Rogue
October 27, 2021

Pros: Good clear car, good price, easy way to dropping the car, good transfer to airport.

Cons: The time of waiting for the car and the slowness of the employee.

Norway
Nissan Rogue
September 22, 2021

Pros: They honored the rental agreement even if they were closing sooner. The schedule of their office is different from the one on discovercard. When I called sooner to confirm the airport pickup at 18:30, they told me they were closed at that time, but managed the stay open and sent someone to pick me up..super friendly staff

Canada
Toyota Corolla
September 3, 2021

Pros: Outstanding service, and we're grateful for the service shuttle from the airport and to the airport hotel.

Canada
Nissan Rogue
October 14, 2020

Pros: Fast service.

Cons: NA

Canada
Kia Rio
August 18, 2020

Pros: Friendly inspector. The Kia Forte I was assigned was a very nice car, clean and reliable.

Cons: On the way home a truck tire exploded and fragments hit the vehicle, so far I have not heard back from the company with the information I need to file an insurance claim. It's been over a week.

Canada
Toyota Corolla Sedan
March 13, 2020

Cons: Discovered the rental location was not at the airport and had to wait 20 minutes in the cold for a shuttle van. Car had a broken signal light. Rental location neglected to return my drivers license (found out after I drove 1.5 hours away - and they didn't want to ship it to me). I received the car when it was snowing hard but the car didn't even have a snow brush or scraper and I had to buy one. Dropping the car off took 30 minutes plus the shuttle back to the airport.

Canada
Nissan Rogue
February 11, 2020

Pros: They auto upgraded my car and I felt very happy.

Cons: Just ask them to keep their cars with gas tank full. Not a major issue though.

Canada
Nissan Rogue
January 31, 2020

Pros: You get what you pay for - we chose low prices and service from vendor was so so. Not a problem.

Cons: No major issues except lack of urgency. Location is a bit inconvenient as it's a shuttle ride to/from the airport, but the company handled it fairly efficiency - shuttle bus driver from the airport didn't handle our luggage - didn't even get out of the bus. We had to load everything ourselves.

Canada
Toyota Corolla Sedan
January 4, 2020

Pros: Friendly people no hassle

Cons: Nothing

United States of America (USA)
Toyota Yaris Advance
October 8, 2019

Pros: Friendly, and very caring.

United Arab Emirates
Toyota Corolla
October 4, 2019

Pros: The car was dirty inside out, I received the car at 6pm because the shuttle was 1 hour late to receive me from the airport, I returned the car at 7pm after 3 days they still charged me for 1 full day for a 1 hour delay.

Cons: The car was dirty inside out, I received the car at 6pm because the shuttle was 1 hour late to receive me from the airport, I returned the car at 7pm after 3 days they still charged me for 1 full day for a 1 hour delay.

Canada
Kia Rio
September 28, 2019

Pros: Car was well maintained, good service. Shuttle was timely with a great driver.

Cons: Pick up location was poor to look at, dirty and run down. The location could use an uplift.

Canada
Kia Rio
August 18, 2019

Cons: The wait at the airport for the shuttle to be taking to the rental office

Canada
Honda Civic
August 15, 2019

Pros: Best Value

Cons: Took a little time to get there.

Canada
Nissan Rogue
August 9, 2019

Pros: It took a little longer (because it is offsite, not at the airport) but the service was worth the wait.

Canada
Nissan Rogue
August 8, 2019

Pros: I didn’t. Who closes their office and stops answering their phone when they have a customer with a confirmation number arriving at Ottawa airport!?!?

Cons: Everything. They weren’t even apologetic.

Japan
Honda Civic
August 5, 2019

Pros: Polite

Cons: Dirty car

Japan
Honda Civic
July 30, 2019

Pros: Routes Car Rental service is satisfactory but not extra special.

Cons: Their representatives are matter of fact but not especially courteous.

Canada
Toyota Corolla
May 26, 2019

Pros: Priya was great

Canada
Jeep Cherokee
May 5, 2019

Pros: Very informal

Canada
Toyota Corolla
March 29, 2019

Pros: The staff are great in Ottawa. Quick efficient and on the road in no time

United States of America (USA)
Toyota Corolla
March 12, 2019

Pros: The agents are nice and the cars are newer models.

Cons: There are usually disgruntled people either on the phone or in the office when I arrive. I'm not sure they always provide what they say they will provide, at the price the client expects.

Canada
Kia Rio
February 11, 2019

Pros: Polite real speedy and efficient. Would be nice to just be able to have account on file as I rent frequently

United States of America (USA)
Jeep Cherokee
February 11, 2019

Pros: The staff is pretty patient with their unhappy clientele.

Cons: Not near enough cars. Just a small mom & pop rental agency. People were upset when I picked up, and upset when I dropped off, including me since they would not honor our extension agreement for an extra two weeks.

Canada
Jeep Cherokee
January 25, 2019

Pros: Staff were friendly, car was good

Cons: Took some time....off site

Canada
Kia Rio
January 21, 2019

Pros: The staff pick up from airport is very friendly.

Cons: No other place to drop off the car.

Canada
Nissan Rogue
December 23, 2018

Pros: They worked after closing hours, came and picked me up at the airport , my flight had been delayed several times so I really appreciate that extra effort on their part

Canada
Jeep Cherokee
December 21, 2018

Pros: Quick and efficient

Cons: Nothing

Canada
Kia Rio
December 17, 2018

Pros: Excellent all around.

United States of America (USA)
Jeep Cherokee
December 1, 2018

Pros: The price was excellent

Cons: The car rental company never received the reservation confirmation from you so we spent over an hour trying to rent the car and the telephone reservation agent could just forward the reservation and rate confirmation to the company. Pretty unprofessional.

United States of America (USA)
Toyota Corolla
November 15, 2018

Pros: Great price

Cons: It was off site whereas there were rental agencies at the airport. However--service was good and the rental price much lower.

Canada
Toyota Corolla
November 14, 2018

Pros: The girl that helped me when I came to rent the vehicle was very helpful.

Canada
Kia Rio
November 13, 2018

Pros: friendly and efficient

Cons: ---

Canada
Kia Rio
November 1, 2018

Pros: Usually i have a great car and no issues but this past particular pick up. I returned the vehicle and I did not notice the back of the vehicle had paint completely scrapped off. I have yet to receive a call from the supervisor to sort out the matter its been 5 days

Canada
Kia Rio
November 1, 2018

Pros: Always very friendly staff and very helpful.

Cons: I have no complaints at all.

Canada
Honda Civic
October 25, 2018

Pros: Price was reasonable.

Cons: Inside of Windows were extremely dirty. Gas tank was not full. Difficulty getting to agent

Canada
Dodge Caravan
October 23, 2018

Pros: Price

Cons: Service was very slow

Canada
Toyota Corolla
October 16, 2018

Pros: I was able to contact manager Priya after 3 dAys, she upgraded me to KIA SORENTO which was clean both inside out.

Cons: Downgraded the car, gave KIA smallest car instead of Toyota Corolla. KIA was covered with mud both outside and inside . Agent said that customer just returned the car and they didn’t have time to clean. Agent said that I had to wait another 10 minutes so they can clean the car. They brought out another KIA instead with the same dirtiness as the first one, no difference. Agent advised that was the only car available, no other choice. I could take it or leave it. I had no choice .

Canada
Kia Rio
October 16, 2018

Cons: My car didn't have cruise control.

Canada
Honda Civic
October 15, 2018

Pros: Less than 10 minute wait to get picked up or dropped off.

Canada
Kia Rio
October 9, 2018

Pros: Friendly, efficient, always have paperwork ready, give copies

Cons: They need to fix the gigantic hole in the parking lot entrance!

Canada
Kia Rio
October 9, 2018

Cons: My car pick up was at 9pm on a saturday. They close at 6 on a saturday. They charged me extra for the pickup. If I hadn't have called to confirm beforehand I would have been stranded. Please refund the $50cdn charged thanks

Canada
Toyota Corolla
October 2, 2018

Pros: See above.

Cons: The car was generally clean, but it appeared there was a coffee stain on the seat that should be cleaned. Overall it was fine.

Canada
Toyota Yaris Advance
October 1, 2018

Pros: The fellow that drove me there and back was great! He told me where Tim Hortons and Wendy's was, so I could get a coffee for my journey.

Cons: There was some confusion about where to pick up the ride once I got into the airport. This was exacerbated by the fact that I was VERY tired from the flight. Maybe you could put the pick-up information in large letters on the form, so that it stands out on the page.

Canada
Kia Rio
September 26, 2018

Pros: Despite the tornado in Ottawa and the office loosing power, the staff were fast, efficient and delivered great customer service!

Canada
Toyota Corolla
September 21, 2018

Pros: Price

Cons: Between the distance from airport, shuttle pick up, time it took to get the rental it took close to an hour. Perhaps offer me the hour on the drop off end?

Canada
Kia Rio
September 17, 2018

Pros: The pick up was fast and shuttle time only 10 mins.

United States of America (USA)
Dodge Caravan
September 14, 2018

Pros: Very helpful and friendly

Canada
Dodge Durango
September 6, 2018

Pros: I booked it via discovercarhire for the long weekend but when I was waiting in the airport for a courtesy shuttle, they informed me that they don't have any car left. I had face thousands of problem due to this unprofessional act by ROUTES CAR Rental. I will never go there again and never recommend to anyone.

Canada
Jeep Wrangler
September 6, 2018

Cons: I paid online for booking witch charged me twice and once I got there they rented the car I came for right infront of me and said they had no more cars available .. I want my refund back as soon as possible

Canada
Dodge Caravan
August 28, 2018

Pros: The rental site was quite far from the airport so allow for a lot of extra time. Service was fine except they gave me a vehicle with an empty tank. I had to drive all over trying to find a gas station which wasted much more time. Also they did not clean the vehicle from the last renter so it wasn't very clean inside. However if none of this bothers you it's worth saving the extra money.

United States of America (USA)
Toyota Corolla
August 26, 2018

Cons: Pickup place was sketchy. They wanted to charge more than the booking price. Tried to charge more on the back side.

Canada
Kia Rio
August 19, 2018

Cons: Took way too long to return car. Only 1 person working at pick up and drop off. We waited a half hour to return the car which took 3 minutes.

Canada
Toyota Corolla
August 15, 2018

Pros: Nothing.

Cons: Please don't make reservations online if you don't have cars available at moment.

United States of America (USA)
Nissan Rogue
August 15, 2018

Pros: Wanted to thank the staff in Ottawa on Sunday afternoon for driving us to airport so we could catch our flight. I wanted to tip them but had no Canadian money left. It would be great if he could be recognized

Cons: Nothing really

Canada
Toyota Yaris Advance
August 14, 2018

Pros: They were willing to switch the car to something close to what I booked on line after a couple of days.

Cons: They did not have the type of car that I specifically booked online.

Canada
Kia Rio
August 13, 2018

Pros: Airport shuttle was efficient

Canada
Nissan Rogue
August 10, 2018

Cons: The mileage on the form was screwed up. My wife noticed this 200km on the document so at first we though we were really screwed for millage since the form was not that clear it was a daily total but still we ended up getting screwed for mileage in the end. Plus it said 1000 kms difference form what was actually on the vehicle while still in Toronto. so i was peeking it like i am not going to pay for all this extra millage. They corrected the mileage before we left toronto.

Canada
Dodge Caravan
August 10, 2018

Pros: Miserable service no car available after confirmed booking. Left stranded thinking about suing the company

Canada
Kia Rio
August 9, 2018

Pros: top notch! 100% satisfied with their service

Cons: nothing really

Canada
Kia Rio
August 9, 2018

Cons: They were not going to keep my reservation, even though I had already put a deposit on it. I had to arrive earlier than planned just to get a car.

United States of America (USA)
Toyota Corolla Sedan
July 28, 2018

Pros: Price, agents were friendly

Cons: Difficult to find lot, long wait picking up, same dropping off, except for the woman who finally closed out the rental, $500 deposit (not encountered anywhere else, ever)

Most Popular Car Rental Deals

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  • 5
  • 1
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Routes Car Rental
$26.22 / per day
Ottawa Airport Car Rental
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Ford E150 Cargo
  • 2
  • 4
  • 2
  • A/C
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$26.22 / per day
Ottawa Airport Car Rental
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Honda Civic or similar
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  • 5
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$27.09 / per day
Ottawa Airport Car Rental
Intermediate
Nissan Rogue or similar
Nissan Rogue
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Routes Car Rental
$36.70 / per day
Ottawa Airport Car Rental
Minivan
Dodge Grand Caravan or similar
Dodge Grand Caravan
  • 7
  • 2
  • 4
  • A/C
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Routes Car Rental
$46.32 / per day
The above prices are only approximate and were last updated at 09:36 on 2023-02-05. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Collision Damage Waiver (deductible: ~€ 1380.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, State Tax.
Driver requirements
Minimum rental age is 23 years.
A young driver fee of 113.89 EUR per rental applies to drivers under the age of 25.

Maximum rental age is 74 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

This product is not available for the residents of the following locations: Quebec, Ottawa.

The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental. Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries. An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, 2 phone numbers (1 of which is landline), boarding pass.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Residents of the following country(ies): Canada, USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: American Express, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Crossing country/state borders is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Rental period
The maximum rental period per agreement is 21 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  08:00 - 20:00
Tue:  08:00 - 20:00
Wed:  08:00 - 20:00
Thu:  08:00 - 20:00
Fri:  08:00 - 20:00
Sat:  08:00 - 18:00
Sun:  08:00 - 18:00

Top Suppliers at Ottawa Airport

Alamo
Excellent 8.8 / 2 reviews
+16137377264
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$58 - $150
Enterprise
Enterprise
Excellent 8.6
6132480005
1003 AIRPORT PARKWAY PVT
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:07:30-23:00
Sun:07:30-23:00
Hertz
Hertz
Excellent 8.6
6135213332
1003 Airport Parkway Private
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:08:00-20:00
Sun:08:00-23:00
National
National
Excellent 8.6
6137377023
1003 AIRPORT PARKWAY PRIVATE,
$59 - $152
Budget
Budget
Excellent 8.5
+16135214844
1003 Airport Parkway
Working hours
Mon:00:00-01:00; 07:00-23:59
Tue:00:00-01:00; 07:00-23:59
Wed:00:00-01:00; 07:00-23:59
Thu:00:00-01:00; 07:00-23:59
Fri:00:00-01:00; 07:00-23:59
Sat:07:30-23:59
Sun:00:00-01:00; 07:30-23:59
Avis
Avis
Excellent 8.5
+16137393334
1003 Airport Parkway Private
$54 - $125
Working hours
Mon:00:00-01:00; 07:00-23:59
Tue:00:00-01:00; 07:00-23:59
Wed:00:00-01:00; 07:00-23:59
Thu:00:00-01:00; 07:00-23:59
Fri:00:00-01:00; 07:00-23:59
Sat:07:30-23:59
Sun:00:00-01:00; 07:30-23:59
Europcar
Excellent 8.4
+16138222409 / +330176660251
2644 Leitrim Rd,Gloucester, ON K1T 3V3
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Thrifty
Thrifty
Excellent 8.4
6135213332
1003 Airport Parkway Private
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:08:00-20:00
Sun:07:30-23:00
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