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Routes Car & Truck Rentals at Calgary Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Smooth process picking up the vehicle. The airport shuttles were appreciated.
Cons: Just the cost. The process, staff, and vehicle were great. Friends and family were shocked by how much we paid but all car rentals are highly priced right now. There seems to be an overall shortage of rental vehicles 2.5 years into Covid.
Pros: see above
Cons: see abvoe
Pros: Very accommodating customer service, very clean car, car upgraded as per my requirements and helped in choosing the right car!!! At Calgary airport they have very frequent shuttle to pick up and drop off the car!! I would highly recommend people to go with routes car rental for your car rental requirements!!!
Cons: Nothing I can say!! Amazing service!!
Cons: Gave me faulty car with broken window shields.
Pros: Friendly proficient staff
Cons: It took way too long waiting in line to pick up the car
Pros: So slow at check in and check out. Otherwise, very satisfied
Cons: Took too long documenting the dings, scratches and windshield cracks. Do you really need to take pictures of every flaw on the car???
Pros: The overall service was very good! The airport pickup was very quick.
Cons: I received a different car from what I booked, but it was of same value. The car was half full, it should be delivery full to avoid any confusion after returning it. You should be able to provide after hours airport pickup and return.
Pros: staff was friendly
Cons: bus location in airport is very inconvenient for international arrivals
Pros: Excellent front desk staff. Rental vehicle far exceeded my expectations.
Pros: - Affordable end price - Clean car
Cons: - Discover cars website and Routes desk have unmatching information - $1500 deposit is higly excessive for a mininvan and dont fit within average rental company - We looked at option of cancelling our booking at the Routes desk and they couldnt do anything - We contacted Discover cars and they said Routes have to give them the approval for cancelling and cant guarantee any refund - staff at Route desk have a hard time communicating in english - terminal for transaction wasnt working properly
Pros: The rental went very smoothly from check-in to leaving with the vehicle.
Cons: Although I didn’t use all the allotted kms, I would’ve gone further had there not been a restriction on daily kms.
Pros: Good car.
Cons: Definitely not customer focussed and not prepared to accommodate difficult challenges that are forced upon the customer by airlines delaying flights. When calling the company it gives you the incorrect hours of business which became very inconvenient to me on Saturday, 21 August when I had to get to a funeral On the other side of Calgary.
Pros: Offered an upgrade.
Cons: Wanted to charge for a chip on the windshield that was not from our trip. I had to ask them to go back and see previous inspection videos to confirm if that was the case. Upon checking they were able to confirm that it was from a previous trip! If I wouldn't have challenged, I would now be paying for the damage caused by someone else!
Cons: More communication from the Routes representatives would be helpful, such as where's the nearest gas station to fill up for returning the vehicle, ensuring customer is familiar and comfortable with the vehicle. Rates were expensive. A one day rate is what you would normally pay for a 4 day rental in other places.
Pros: It was fast and we ended up with an upgrade.
Pros: Nothing. Everything was wrong with my booking
Cons: No information. No communication. Rental car was not given last minute.
Pros: Great and clean car
Cons: Ridiculous charge for being 3 hours late, got a full extra day charged, never booking with you guys again.
Pros: Friendly and courteous. Good experience
Cons: Located in complicated area around airport. Minor inconvenience.
Cons: slow service.
Pros: Car was very clean
Cons: bit of a wait as they were busy
Pros: Routes Car rentals has variety of cars and SUV but their price most of the time is high. The mileage is limited to 2500km/rental which is not friendly when you rent the car for three weeks
Cons: Service providers are very friendly.
Pros: Affordable and great car condition
Pros: Quick pick up.
Cons: The notes above explain my issues with the taped windshield. Also, lack of staff On a busy day when returning my car. Almost took an hour to do so.
Cons: Customer service and professionalism
Pros: Very friendly reps. clear rules. clean and new cars. very fast shuttle service.
Pros: despite being located a little further from the terminal. the instruction to get the shuttle and how long it took for the shuttle to arrive made no difference. Car was available when we arrived at the car rental and the whole process was very straight-forward.
Pros: They were great once we were there and they provided a free upgrade which we really appreciated. The staff were friendly
Cons: When a truck was picking everyone up, we mentioned that we booked our car through discovercars which we thought was the name of the company and the car driver advised use to keep waiting. so we called a few more times for a pick up and it ultimately took around 45 minutes. Surely in the future a driver could confirm that info as I can't be the only one who made this mistake.
Pros: It was convenient and the staff was fantastic. Upgrade was great with the exception of the fuel economy difference of a larger vehicle.
Cons: For an additional hour you had to pay for an extra day oppose to hourly which most companies would charge.
Cons: See comments above.
Pros: Easy and clear
Cons: we had to wait for a long time to receive our rental car.
Pros: Relatively inexpensive compared to other rental companies
Cons: Ridiculous off airport location and little staff meant rental process took 40+ min with ride from airport. Car was dirty, bumper falling off and half tank of gas
Pros: We wait more than 15 Minutes and the car was not clean and desinfected
Cons: The only thing I would say is that you could include info in your email about how to get the car. I was unaware of where the rental place would be, or that there was a shuttle, so I didn't know where to go wait. Could've saved a bit of time.
Cons: Unclear Hours of operation. Website shows pick up until 8 however the last shuttle from the airport is at 7:30. The desk clerk tried selling the additional windshield insurance coverage but when we went to the car the windshield already had a massive crack across the whole thing and several large chips. The vehicle also had several warnings on the dashboard including low tire pressure and oil change required. Tires also were not appropriate for driving in snow.
Pros: Well they upgraded to me a bigger car that required twice the gas and I didn’t appreciate that
Cons: Also the windshield washer fluid thing had a leak so I spent $10 putting fluid in for it just to leak out and then I couldn’t see most of my driving time... very dangerous and unfortunate I had to spend my Own money when it didn’t work.
Pros: see comment above
Pros: Good value for money
Cons: A bit curt / transactional in how they deal with customers
Pros: Our service agent was wonderful and she did a great job helping and explaining everything.
Cons: The windshield had preexisting chips, and you're going to try and tell me I would be responsible for the replacement cost if it got further chips. That's garbage, chips in windshields are the cost of doing business in your area, get over it. Ordered a Jeep and ended up with a durango, that was a downgrade not a "free upgrade".
Pros: Very friendly.
Pros: Their rates are reasonable and much better than in-airport agencies
Cons: I rent there all the time and they should treat regular clients better when small travel plans change (my rentals are almost entirely business related)
Pros: See above
Cons: See above
Pros: Nice people
Pros: All of the above
Cons: No complaints; they are good
Pros: Friendly staff and close to the airport
Cons: No winter tire only all season which doesn’t work with other provinces at winter time
Pros: affordable; staff were pleasant, informative and efficient
Cons: the service desk is quite a ways from the airport, so plan for that time; waiting for the shuttle took about 10 minutes.
Pros: Agent was very thorough as we did a walk around the car. Great service.
Pros: Easy, swift and the shuttle from arriving in Calgary was brilliant and hassle free.
Pros: Shuttle drivers were great.
Cons: Significant add on charges, questionable practices on fuel gauge indicator in paperwork, vehicles run down with high mileage, tires bald.
Pros: This rental company really surprised me - in a positive way. I have had some poor experiences renting from smaller car rental companies but Routes exceeded expectations in all areas. The shuttle service was quick and timely and they didnt excessively push their upgrades on you like I have found with other companies.
Pros: It was friendly and professional.
Pros: It was really easy to book and pick up/drop off.
Cons: I had to wait to pick up my vehicle as a few people arrived at once from the airport.
Pros: Able to pickup and drop off at any time during the rental period
Cons: Far from the airport terminal
Pros: Their agent, discover car hire, should have a viber/whatsup number for international clients, when they arrive and want to get picked up from the airport.
Pros: One of the senior members of staff was very helpful and so was the check-out lady.
Cons: Check-in was slightly stressful until I started speaking with the senior member of staff.
Pros: Quality of car, Included Sat Nav, Great price saved a lot, We had lots of luggage which fitted easily into large boot.
Cons: We booked through you and followed instructions to pick up car but you did not highlife that the company you advised was RoutesWe missed four buses before we read the fine detail in your email.
Pros: Friendly and helpful staff
Pros: New car curious staff. Very good experience
Pros: We received a free upgrade for our trip from Calgary to Vancouver. Realize that the prices are better because they are not at the airport. The shuttles were good. Realize they are very busy.
Cons: The drop-off was area was scattered with trash. The area was cramped to find a place to park. Not enough service people to help and took a while to check out. They were having a bad day with a few vocal angry people because of the inefficiency. Also found that one Routes is not tied to another so if you have a problem you have to deal with the original franchise. That makes for poor customer service.
Pros: Service with a smile, efficient, helpful and courteous. Quick shuttle pick-up
Cons: Key drop-box could have been more obvious for dropping off car outside of office hours
Cons: I believe there was a chip in the windshield before we picked up the car but I didn't notice it. And then we got charged for it.
Pros: Great car and price and fast service.
Cons: Confusing to find rental office with given instructions, and car game with crack in windshield.
Pros: Shuttles every 10 minutes for the airport.
Pros: Quick, easy, budget-friendly, nice car.
Pros: Shuttle pick up was prompt. Rental agent was helpful with questions and concerns.
Cons: I requested a small economy car. There were none available so I had to upgrade to a small SUV and I seemed to have to pay more in gas, which I had not budgeted.
Pros: Very nice team at Routes in Calgary. They gave us valuable information and were very kind.
Cons: We didn't get the class of car that was booked, which is okay since it was an upgrade. However, the car had a cracked and chipped windscreen, and there was an oil change required message that I noticed when I already drove off to far to come back.
Pros: Great customer care. Friendly staff. Helped us find directions. Great team.
Cons: All good.
Pros: Friendly, fast customer service. Shuttle pick up was quick and we were offered a free upgrade to a (literally) brand new SUV from our initial reservation of an economy sized vehicle.
Cons: Cracked windshield
Pros: Friendly and helpful
Cons: Sat Nav did not work
Pros: Quick check-out, shuttle waited for pickup close to closing, car was ready right away.
Cons: Drop-off was a bit strange, car rental facility was a shuttle ride from the airport, directions on Discover invoice for shuttle pickup just had a number to call.
Pros: Terrible see above notes.
Pros: Free upgrade, polite staff.
Cons: Not located in airport, distance to a gas station, pick up of vehicle was a long process as the agent took 2 other customer queries and calls during my transaction.
Pros: Friendly, efficient staff. Easy pick up and drop off and shuttle bus to the airport.
Pros: Ease, efficiency and friendliness
Pros: Friendly customer service. Professional staff.
Pros: Quick and convenient.
Cons: Nothing comes to mind.
Pros: Close to the airport. Very courteous driver.
Cons: Not open early in the morning/limited hours.
Pros: Very nice staff, helpful to provide directions.
Cons: A minor detail: you should have bottles of water, even if you were to sell them especially when we arrive late in the evening and still have a long drive.
Pros: Good rates. Close to airport terminal.
Cons: The inside of the windsheild was filthy. had to stop at store and buy paper towels to clean.
Cons: There was no indication the location was closed early and would not be open upon arrvival. this was a major problem for our planning and the office was completely inflexible with our rental agreement despite this issue.
Pros: Speedy service, smiling agent.
Pros: Pick up and drop off was easy. Pick up the car was dirty. Advised to buy wind sheild insurance coverage for potential chips which i did purchase. Noticed chips already and agent said it was ok but if course when i returned it the agent was going ti charge me for chips in the wind sheild.
Cons: Agents were nit friendly and knowledgeable. They just wanted to up sell try to get you to soend more. I will definitely not use routes car rentals again. Brutal customer service and my expectations are not high. I just want the car i paid fir and the same price
Pros: the staff were courteous, they were helpful.
Cons: I had some difficulty finding the agency due to not having a GPS.
Pros: Nice folks behind the counter
Pros: Friendly staff, shuttle service, willingness to get us on our way quickly.
Cons: Extra charge for windshield and tire insurance.
Cons: There was no ice or snow brush in the truck... during winter. We had to use our hands to wipe snow. It took 30 minutes from the time I called to get a shuttle for t to arrive, this was considerably longer than expected.
Pros: They were nice enough to credit me for the problems on the car. (No mud flaps on the Jeep Wrangler = got pulled over by cops on the highway, Cracked windshield = broke even more during the week, Oil change overdue of 7000KM = check engine light popped during my last drive and lost all power while driving on the highway.) Staff was really nice both at pick-up and drop-off. I was just concerned with the lack of maintenance done on the car I got....
Cons: The car was probably cleaned without attention to detail. There was food stuck in seats, previous valet parking tickets in the trunk. They also noticed that there was a crack in the windshield when they gave me the car and did not propose to change the vehicle even after I asked. The crack eventually worsened a lot after the first-hour driving and stressed me the whole week even if they said they would not charge me. I was concerned for my own safety.
Pros: The car was clean and ran well.
Cons: It was unclear that the rental was done through Routes so we missed the first shuttle. The rental agents tried to give us a "free upgrade" to a worse car than we had asked for. I refused and we got the car we wanted, but it was still a pressured situation for us to take the other car. Discover sold us insurance online, but it didn't cover collision, so we had to purchase more insurance at the desk. The vehicle didn't come with snow tires. IT'S WINTER IN CALGARY.
Pros: Only price.
Cons: Tank was given to me empty and when I brought the car back with 3/4 of a tank I was not compensated. Also was given a lower model than I requested and was not refunded the difference. Not pleased about that.
Cons: I had to extend my rental period and had to call 3 times to get an extension. It was very difficult to get the right person to help me extend by rental contract.
Pros: Above and beyond service! Stayed open after my flight was late, picked my wife and I up, and delivered an upgrade. WOW!
Pros: Everything worked very efficiently.
Cons: The car exterior was dirty and difficult to examine in the dark. Either better lighting should be provided or the car inspection should be done inside a garage where there is better lighting.
Pros: Very friendly, courteous and helpful.
Cons: Made us pay $600 for a new windshield for one rock chip.
Pros: Pretty efficient and relatively less expensive.
Cons: Gas wasn’t topped off as much as it could have been when I got the car; didn’t have cruise control; leaking tire, no spare.
Pros: Quick pick-up and drop off.
Pros: As above. Pleasant. Friendly. Efficient. Car clean. No hassles dropping off. Good price.
Pros: Definitely cost. Not a brand new vehicle, so not an expectation on either side for treating it like it was made of glass. Waived the windshield rider because it was already chipped. No argument / hard-sell when I refused extra insurance (my Credit Card covers this).
Cons: A bit inconvenient with having to shuttle from and back to the airport. Right front tire was a leaker. Had to fill every other day.
Pros: The car was clean and the representative very helpful, we didn’t like the first car so he gave us another
Cons: He didn’t brought our luggage when we arrived at the car rental place
Cons: Despite closing at 6 PM you still offer people the chance to run a car coming off a 10 PM flight no energy nobody there to actually get them in the car. Plus there’s been zero customer service Sunsun despite multiple phone calls. It’s been a terrible experience
Pros: They were friendly and efficient.
Cons: Pick up process was too long.
Pros: Accommodating staff
Cons: Discrepancies between policy written and policy told
Pros: So far the best renting car experience.
Pros: Shuttle was easy nice young man driving
Cons: No complaints
Cons: Put a $500 hold on my credit card in addition to the rental payment. Very rude salesman at initial contact
Pros: Extremely friendly and efficient agents. Shuttle to and from airport was very quick.
Pros: Quick and easy to pick up and drop off the rental. Staff seemed friendly and relaxed.
Cons: They didn't have the type of vehicle I had requested (small size) but provided me with a larger vehicle instead which was fine. This vehicle was quite dirty, both on the inside and outside. The inside had visible dirt and mud on the side of the door, stains on the seats and an odd odour.
Pros: Good car and good rate.
Cons: Outside of the car was dirty.
Pros: Brand new car
Cons: limited kilometers (not clear on the exact amount either), long pick up wait time and pick up time at the counter, long drop off time
Pros: nothing staff are unfriendly and car was not good
Cons: customer satisfaction. you must considered your customer satisfaction. meet or exceed there satisfaction.
Cons: slow. Not enough employees
Pros: Very friendly and professional. The care was absolutely fantastic.
Cons: I was unaware that the agency was off the airport but the wait was not too bad for the shuttle.
Pros: Good value
Cons: The car was antiquated and did not have much to connect to iPhone, etc.
Pros: Were efficient and helpful. Provided us unlimited mileage for no charge.
Cons: Being told they would be there to pick us up from airport in 5 minutes but was more like 55 minutes. After going through the hassle the previous night of our flight being delayed and them being closed by the time we arrived, then having to pay for another rental for that night, then having to return to airport the next day to pick up a vehicle I didn't reserve.
Cons: no marked location for shuttle pickup. located a long way from the terminal and no map provided for leaving the airport
Pros: Customer service
Pros: Fast efficient, and upgraded vehicle at no extra charge
Pros: clean, new car
Cons: Didn't realize that the mileage was limited when making reservation. More importantly, the pickup and dropoff process was terrible - frustrating, hidden fees, and 30+ minutes. I've never experienced anything like it in 30+ years of travelling internationally.
Pros: They were so helpful, especially bc we had a fender bender. No anger towards us.
Pros: I will not be back.
Cons: Terrible outfit to rent a car. Very low price, but they make you pay for everything when dropping off the car. Three day rental: picking up $198.00 drop off $989.00. Horrible place read all google reviews they are accurate. I should have listened.
Pros: Good Company
Pros: Friendly service. Highly recommend.
Pros: very pleasant and helpful attendants
Cons: obscure location of rental office
Pros: the care and service the rental agent gave us
Cons: I had a truck on hold for us at 12 and did not get there until 3:50. I thought I had the flight number included in our rental. Truck was not there when we arrived and I was given another vehicle.
Pros: quality of the vehicle and price, both were great
Cons: How long it takes to walk to the shuttle (a 15 minute walk from US arrivals), how hard it was to get INTO the shuttle, very tall, not user friendly, and then the agent said I was not on the list so had to get out and back in again when he found my name. NOT a good start.
Pros: Great friendly service. Fantastic value for a 4x4 Jeep was perfect for the winter conditions.
Pros: Good value
Cons: Agents did not have my reservation in their system on arrival. Had to create a new booking, though at least they honoured the rate I had been given. Although the agents were friendly, they did not seem organized, and this process took way too long.
Pros: After some mix ups, they did help us solve the issues to accomomdate us.
Cons: No winter tires on the vehicle which was surprising. Not communicated that the shuttle did not return to the airport after 6:00 on a Sunday when our reservation was to drop-off by 8:00 pm.
Pros: Pick up and drop off to airport very handy
Cons: Nothing that I did not like
Pros: Friendly guys, gave us discount when we returned car day early.
Cons: 1. Too bad desk not in the airport. And we had to wait a while for pick up by shuttle. The email said to go to Door #1, but driver went somewhere else. It was cold. Need more clarity on where to pick up. 2. It was cold, but this car was terrible at keeping windows unfogged/unfrosted. This was too bad since kids in back seats could see nothing, none of the gorgeous Rocky. Mountains .
Pros: The van was comfortable and easy to drive
Cons: The car company came to pick us up from the airport in a small van therefore had to go back and get larger van to accommodate our group. At service desk, was told that car was booked through a booking company and they do not know anything about the arrangements made through the company (which is Discover care Hire). The van didn't have winter care package which we asked for and were not able to get because they said they do not offer that on their cars.Didn't have GPS even when we asked for it.