Routes Car Rental at Calgary Airport

Pros: they didn’t give the car

Pros: Quick and easy

Cons: Dirty glass inside very clean outside had to clean inside

Pros: The staff are so nice and professional.

Pros: Car was affordable and clean.

Cons: A smile by all the employee's I dealt with (5) would go a long way to making for a better experience.

Pros: Super nice and legit car rental place. I needed a SUV, made the reservation online, and I got a brand-new one when I arrived. I rented cars in multiple places before and this one is really exceptional. I highly recommend this place!

Pros: I liked the free shuttle to and from airport.

Cons: Customer service was sub-par. Instructions for pickup weren’t clear (which documents to bring - insurance info). Ended up paying extra for mileage due to mileage limit when I know I didn’t go over.

Pros: Worst ever - huge scam

Pros: nothing

Cons: the only thing they were able to do is charge my credit card. I never got a car and had to make my own alternative arrangements. Thankfully i used AMEX and they went to bat for me. Read the policy statements… they are scary.

Pros: I have rented from Routes in Calgary on several occasions. I have had great experiences each time and will continue to use them.

Pros: Well looked after.

Cons: Windshield pickiness and fuel charge was very high.

Pros: quick and clean

Cons: nivc people

Pros: Value appeared to be good

Cons: Poor communications at location. Interior of front window had sticky residue on it.

Pros: satisfactory

Cons: not applicable

Pros: Damaged windshield, LDW not specified when car sold, extra 100$ on top, limited mileage for local customer

Pros: Nothing

Cons: Website said I had insurance and unlimited milage as well as windshield coverage. When I picked up the vehicle I was told none of the above are accurate and in total I was charged close to $1000. Seeking legal advice

Pros: The staff was courteous but not enough

Cons: Took very long picking up the car

Pros: Good price

Cons: Location was not in the airport which can always be a bit of a hassle. In this case though the offsite was efficient to get to. Once at the rental location the checkin/pickup process was painful. Lots of staff sort of milling about but no process or system to actually move things along. We checked in not bad but then actually getting the car was almost a Seinfeld episode

Pros: The car was in excellent condition

Cons: Rental pick up process very slow, the representative at return in Vancouver was very rude, but the overall rental was a positive experience.

Pros: The car was very reasonably priced and new.

Cons: The amount of time it took to get the car.

Cons: Total screw up! I didn't get a car but got charged by mistake. Been working for weeks to get it resolved

Pros: Terrible experience start to finish. Shuttle was slow and over crowded, check in line took 1.5 hours and the customer service was openly hostile and rude. Car had a giant chip in the windshield (that we thankfully took a pic of before leaving) and the inside of the windshield had a white filmy haze, check engine light kept going off. Returned the car and they tried to charge us for the pre existing chip in the windshield. Bad all around.

Pros: Nothing. Will not be using them again

Cons: Their unhelpfulness.

Cons: Slow process of getting the car, felt like used car sales people in the way they were up selling additions; weren’t up front with the damages the car had

Pros: We got there on time for my appointment and there was no one waiting in line at the front desk, but we were kept waiting for over 2 hour from the time we arrived until we received our car. I paid everything and was told to wait 10 minutes, but then had to wait over 45 minutes to pick up my car keys.

Cons: The windshield of the arranged car had a large crack, and the interior of the car was not clean. I pointed these things out to them before we left, but they didn't take me up on it at all. When I went to them to return the car on time as promised. However, there was no one at the front desk, and when I called out, no one answered for a while. Moreover when I returned the car, I was told to pay for the repair of the windshield, which was damaged from the beginning.

Pros: Prices were good

Cons: Car tires were out of balance so the car shook on the freeway. The car was a little bit dirty inside.

Pros: The shuttle takes a long time to drop off

Cons: I booked this car and gave my flight number. The flight arrived just a few minutes late. I called. They were already closed! Nowhere in my booking did it say that they would be closed by 8PM. This is NOT SUITABLE as an airport rental site. I booked. I gave them my flight information. They took my money. They did NOT supply a car. NEVER AGAIN!!

Cons: terrible customer service, upon our arrival for pick up, car was not ready we waited more then 30 to 45 minutes to get the car & as soon as we left car showed Tire low pressure sign, we called & they advised us to fill the air & we should be O.K. We continued after doing that & during our trip it kept giving us problems & there are No Routes car Rental in Lake Louise or Jasper so we decided to take to get the car fixed & auto mechanic found a nail in the car, he fixed the Tire & charged us $60

Pros: Drop off was fast and easy. Staff was pleasant enough.

Cons: Pickup was totally unsatisfactory. SLOW as if it was a surprise I'd arrived to pick up the SUV I booked 10 days in advance.

Pros: Hard to find something. I think it could be that they were polite (expected)

Cons: They didn't honour our deal. They provided a much more expensive car instead, and the car was so smelly that we ended up driving with a deodorant and open windows. I will never use this service again.

Pros: Car was clean.

Cons: Staff was rude and inefficient. Hidden fees. Very very long wait for shuttle (hour), car pick up (another hour) and car drop off (half hour). I didn’t wait for the shuttle on return to airport because I would have missed my flight.

Cons: Long wait. Had not enough car seats available.

Pros: Nothing

Cons: Inefficient

Pros: The price, and the quick shuttle service

Cons: nothing

Pros: You very bed company

Cons: Bed service

Pros: We asked for a Rouge but we were given a smallerFord Escort. My son had to fight for the rouge and they even lied that the rouge was not theirs

Cons: Also very defensive and rude

Pros: We received a free upgrade from a car to a suv which was great!

Cons: Our car unfortunately didn’t have a working speaker so we couldn’t listen to music or listen to our gps through our phone

Pros: The people behind the counter were excellent to work with.

Pros: Overall a very satisfactory experience. No problem with the paperwork . The car was excellent and well kept.

Pros: As above -- generally, the service was very good and the vehicle was excellent.

Cons: As above, it just felt that the staff had to ask for so many minor additions that were hard for me to understand whether they were necessary or not -- just detracted a bit from the experience

Pros: I like the flexibility of the personal.

Cons: Only positives

Pros: Staffa are efficient, patient and helppful

Cons: N/A

Pros: Shuttle to the airport

Cons: Poor service, no knowledge of Calgary area when asked a question, not willing to help as I had no internet service. Very slow, only one person working. Took from 6:30 pm until after 8pm to get on the road to my destination.

Pros: Supplied me with a good reliable car that fulfilled my needs. Representatives were helpful and efficient.

Cons: A number of items that I specified or was offered when booking through Discover Cars were not know to Routes. For instance windscreen cover (which Routes specifically offered me, even though I had it) and unlimited mileage (Routes told me 200km per day limit). I feel comms between Discover and Routes should deal with these issues.

Pros: Normal, good service. Prompt.

Cons: Seemed to be many optional fees, got the feeling of them just waiting to find a flaw in car after return to charge for damage or something. Too many optional expenses or charges.

Pros: Average experience.

Cons: Check in took too long.

Pros: I was offered a complimentary upgrade by the very kind representative. Great service and great price. Also very easy and quick process to take the shuttle from airport!!

Pros: Efficient, friendly and competent staff.

Cons: NA

Cons: As a resident of Quebec, why a $1500 hold on my credit card?

Pros: They are on-time, and provided quick drop-off process so that we could reach the airport pretty quickly.

Cons: Car drop-off should be at the airport and not their location, which even though is not far away, could become a point of concern for early morning flights.

Pros: Very friendly staff. Great price.

Cons: Poor execution of services.

Pros: No thing

Cons: We supposed to fill up gas before returing the car. But we forgot and they will charged $180 for half gas tank. It doesnt make sense.

Pros: Very price friendly, pretty good shuttle service considering remote location of rental agency.

Cons: Parking lot was tight, size of deposit required was surprising and inconvenient, agents were understaffed and had a tough time keeping up with line of customers.

Pros: Very friendly and helpful

Pros: Smooth process picking up the vehicle. The airport shuttles were appreciated.

Cons: Just the cost. The process, staff, and vehicle were great. Friends and family were shocked by how much we paid but all car rentals are highly priced right now. There seems to be an overall shortage of rental vehicles 2.5 years into Covid.

Pros: see above

Cons: see abvoe

Pros: Very accommodating customer service, very clean car, car upgraded as per my requirements and helped in choosing the right car!!! At Calgary airport they have very frequent shuttle to pick up and drop off the car!! I would highly recommend people to go with routes car rental for your car rental requirements!!!

Cons: Nothing I can say!! Amazing service!!

Cons: Gave me faulty car with broken window shields.

Pros: Friendly proficient staff

Cons: It took way too long waiting in line to pick up the car

Pros: So slow at check in and check out. Otherwise, very satisfied

Pros: Quick

Cons: Took too long documenting the dings, scratches and windshield cracks. Do you really need to take pictures of every flaw on the car???

Pros: The overall service was very good! The airport pickup was very quick.

Cons: I received a different car from what I booked, but it was of same value. The car was half full, it should be delivery full to avoid any confusion after returning it. You should be able to provide after hours airport pickup and return.

Pros: staff was friendly

Cons: bus location in airport is very inconvenient for international arrivals

Pros: Excellent front desk staff. Rental vehicle far exceeded my expectations.

Pros: simple

Cons: nothing

Pros: - Affordable end price - Clean car

Cons: - Discover cars website and Routes desk have unmatching information - $1500 deposit is higly excessive for a mininvan and dont fit within average rental company - We looked at option of cancelling our booking at the Routes desk and they couldnt do anything - We contacted Discover cars and they said Routes have to give them the approval for cancelling and cant guarantee any refund - staff at Route desk have a hard time communicating in english - terminal for transaction wasnt working properly

Pros: The rental went very smoothly from check-in to leaving with the vehicle.

Cons: Although I didn’t use all the allotted kms, I would’ve gone further had there not been a restriction on daily kms.

Pros: Good car.

Cons: Definitely not customer focussed and not prepared to accommodate difficult challenges that are forced upon the customer by airlines delaying flights. When calling the company it gives you the incorrect hours of business which became very inconvenient to me on Saturday, 21 August when I had to get to a funeral On the other side of Calgary.

Pros: Offered an upgrade.

Cons: Wanted to charge for a chip on the windshield that was not from our trip. I had to ask them to go back and see previous inspection videos to confirm if that was the case. Upon checking they were able to confirm that it was from a previous trip! If I wouldn't have challenged, I would now be paying for the damage caused by someone else!

Pros: Quick.

Cons: More communication from the Routes representatives would be helpful, such as where's the nearest gas station to fill up for returning the vehicle, ensuring customer is familiar and comfortable with the vehicle. Rates were expensive. A one day rate is what you would normally pay for a 4 day rental in other places.

Pros: It was fast and we ended up with an upgrade.

Pros: Nothing. Everything was wrong with my booking

Cons: No information. No communication. Rental car was not given last minute.

Pros: Great and clean car

Cons: Ridiculous charge for being 3 hours late, got a full extra day charged, never booking with you guys again.

Pros: Friendly and courteous. Good experience

Cons: Located in complicated area around airport. Minor inconvenience.

Cons: slow service.

Pros: Car was very clean

Cons: bit of a wait as they were busy

Pros: Routes Car rentals has variety of cars and SUV but their price most of the time is high. The mileage is limited to 2500km/rental which is not friendly when you rent the car for three weeks

Cons: Service providers are very friendly.

Pros: Affordable and great car condition

Pros: Quick pick up.

Cons: The notes above explain my issues with the taped windshield. Also, lack of staff On a busy day when returning my car. Almost took an hour to do so.

Pros: Great

Cons: Customer service and professionalism

Pros: Very friendly reps. clear rules. clean and new cars. very fast shuttle service.

Cons: Nothing.

Pros: despite being located a little further from the terminal. the instruction to get the shuttle and how long it took for the shuttle to arrive made no difference. Car was available when we arrived at the car rental and the whole process was very straight-forward.

Pros: They were great once we were there and they provided a free upgrade which we really appreciated. The staff were friendly

Cons: When a truck was picking everyone up, we mentioned that we booked our car through discovercars which we thought was the name of the company and the car driver advised use to keep waiting. so we called a few more times for a pick up and it ultimately took around 45 minutes. Surely in the future a driver could confirm that info as I can't be the only one who made this mistake.

Pros: It was convenient and the staff was fantastic. Upgrade was great with the exception of the fuel economy difference of a larger vehicle.

Cons: For an additional hour you had to pay for an extra day oppose to hourly which most companies would charge.

Cons: See comments above.

Pros: Easy and clear

Cons: we had to wait for a long time to receive our rental car.

Pros: Relatively inexpensive compared to other rental companies

Cons: Ridiculous off airport location and little staff meant rental process took 40+ min with ride from airport. Car was dirty, bumper falling off and half tank of gas

Pros: We wait more than 15 Minutes and the car was not clean and desinfected

Cons: The only thing I would say is that you could include info in your email about how to get the car. I was unaware of where the rental place would be, or that there was a shuttle, so I didn't know where to go wait. Could've saved a bit of time.

Cons: Unclear Hours of operation. Website shows pick up until 8 however the last shuttle from the airport is at 7:30. The desk clerk tried selling the additional windshield insurance coverage but when we went to the car the windshield already had a massive crack across the whole thing and several large chips. The vehicle also had several warnings on the dashboard including low tire pressure and oil change required. Tires also were not appropriate for driving in snow.

Pros: Well they upgraded to me a bigger car that required twice the gas and I didn’t appreciate that

Cons: Also the windshield washer fluid thing had a leak so I spent $10 putting fluid in for it just to leak out and then I couldn’t see most of my driving time... very dangerous and unfortunate I had to spend my Own money when it didn’t work.

Pros: see comment above

Pros: Good value for money

Cons: A bit curt / transactional in how they deal with customers

Pros: Our service agent was wonderful and she did a great job helping and explaining everything.

Cons: The windshield had preexisting chips, and you're going to try and tell me I would be responsible for the replacement cost if it got further chips. That's garbage, chips in windshields are the cost of doing business in your area, get over it. Ordered a Jeep and ended up with a durango, that was a downgrade not a "free upgrade".

Pros: Very friendly.

Pros: Their rates are reasonable and much better than in-airport agencies

Cons: I rent there all the time and they should treat regular clients better when small travel plans change (my rentals are almost entirely business related)

Pros: See above

Cons: See above

Pros: Nice people

Cons: Nothing

Pros: All of the above

Cons: No complaints; they are good

Pros: Friendly staff and close to the airport

Cons: No winter tire only all season which doesn’t work with other provinces at winter time

Pros: affordable; staff were pleasant, informative and efficient

Cons: the service desk is quite a ways from the airport, so plan for that time; waiting for the shuttle took about 10 minutes.

Pros: Agent was very thorough as we did a walk around the car. Great service.

Pros: Easy, swift and the shuttle from arriving in Calgary was brilliant and hassle free.

Cons: N/A

Pros: Shuttle drivers were great.

Cons: Significant add on charges, questionable practices on fuel gauge indicator in paperwork, vehicles run down with high mileage, tires bald.

Pros: This rental company really surprised me - in a positive way. I have had some poor experiences renting from smaller car rental companies but Routes exceeded expectations in all areas. The shuttle service was quick and timely and they didnt excessively push their upgrades on you like I have found with other companies.

Pros: It was friendly and professional.

Cons: nothing

Pros: It was really easy to book and pick up/drop off.

Cons: I had to wait to pick up my vehicle as a few people arrived at once from the airport.

Pros: Able to pickup and drop off at any time during the rental period

Cons: Far from the airport terminal

Pros: Their agent, discover car hire, should have a viber/whatsup number for international clients, when they arrive and want to get picked up from the airport.

Pros: One of the senior members of staff was very helpful and so was the check-out lady.

Cons: Check-in was slightly stressful until I started speaking with the senior member of staff.

Pros: Quality of car, Included Sat Nav, Great price saved a lot, We had lots of luggage which fitted easily into large boot.

Cons: We booked through you and followed instructions to pick up car but you did not highlife that the company you advised was RoutesWe missed four buses before we read the fine detail in your email.

Pros: Friendly and helpful staff

Pros: New car curious staff. Very good experience

Pros: We received a free upgrade for our trip from Calgary to Vancouver. Realize that the prices are better because they are not at the airport. The shuttles were good. Realize they are very busy.

Cons: The drop-off was area was scattered with trash. The area was cramped to find a place to park. Not enough service people to help and took a while to check out. They were having a bad day with a few vocal angry people because of the inefficiency. Also found that one Routes is not tied to another so if you have a problem you have to deal with the original franchise. That makes for poor customer service.

Pros: Service with a smile, efficient, helpful and courteous. Quick shuttle pick-up

Cons: Key drop-box could have been more obvious for dropping off car outside of office hours

Cons: I believe there was a chip in the windshield before we picked up the car but I didn't notice it. And then we got charged for it.

Pros: Great car and price and fast service.

Cons: Confusing to find rental office with given instructions, and car game with crack in windshield.

Pros: Shuttles every 10 minutes for the airport.

Cons: Nothing

Pros: Quick, easy, budget-friendly, nice car.

Pros: Shuttle pick up was prompt. Rental agent was helpful with questions and concerns.

Cons: I requested a small economy car. There were none available so I had to upgrade to a small SUV and I seemed to have to pay more in gas, which I had not budgeted.

Pros: Very nice team at Routes in Calgary. They gave us valuable information and were very kind.

Cons: We didn't get the class of car that was booked, which is okay since it was an upgrade. However, the car had a cracked and chipped windscreen, and there was an oil change required message that I noticed when I already drove off to far to come back.

Pros: Great customer care. Friendly staff. Helped us find directions. Great team.

Cons: All good.

Pros: Friendly, fast customer service. Shuttle pick up was quick and we were offered a free upgrade to a (literally) brand new SUV from our initial reservation of an economy sized vehicle.

Pros: Shuttle

Cons: Cracked windshield

Pros: Friendly and helpful

Cons: Sat Nav did not work

Pros: Quick check-out, shuttle waited for pickup close to closing, car was ready right away.

Cons: Drop-off was a bit strange, car rental facility was a shuttle ride from the airport, directions on Discover invoice for shuttle pickup just had a number to call.

Pros: Terrible see above notes.

Pros: Free upgrade, polite staff.

Cons: Not located in airport, distance to a gas station, pick up of vehicle was a long process as the agent took 2 other customer queries and calls during my transaction.

Pros: Friendly, efficient staff. Easy pick up and drop off and shuttle bus to the airport.

Pros: Ease, efficiency and friendliness

Cons: nothing

Pros: Friendly customer service. Professional staff.

Pros: Quick and convenient.

Cons: Nothing comes to mind.

Pros: Close to the airport. Very courteous driver.

Cons: Not open early in the morning/limited hours.

Pros: Very nice staff, helpful to provide directions.

Cons: A minor detail: you should have bottles of water, even if you were to sell them especially when we arrive late in the evening and still have a long drive.

Pros: Good rates. Close to airport terminal.

Cons: The inside of the windsheild was filthy. had to stop at store and buy paper towels to clean.

Cons: There was no indication the location was closed early and would not be open upon arrvival. this was a major problem for our planning and the office was completely inflexible with our rental agreement despite this issue.

Pros: Speedy service, smiling agent.

Cons: N/A

Pros: Pick up and drop off was easy. Pick up the car was dirty. Advised to buy wind sheild insurance coverage for potential chips which i did purchase. Noticed chips already and agent said it was ok but if course when i returned it the agent was going ti charge me for chips in the wind sheild.

Cons: Agents were nit friendly and knowledgeable. They just wanted to up sell try to get you to soend more. I will definitely not use routes car rentals again. Brutal customer service and my expectations are not high. I just want the car i paid fir and the same price

Pros: the staff were courteous, they were helpful.

Cons: I had some difficulty finding the agency due to not having a GPS.

Pros: Nice folks behind the counter

Pros: Nothing

Cons: Everything

Pros: Friendly staff, shuttle service, willingness to get us on our way quickly.

Cons: Extra charge for windshield and tire insurance.

Cons: There was no ice or snow brush in the truck... during winter. We had to use our hands to wipe snow. It took 30 minutes from the time I called to get a shuttle for t to arrive, this was considerably longer than expected.

Pros: They were nice enough to credit me for the problems on the car. (No mud flaps on the Jeep Wrangler = got pulled over by cops on the highway, Cracked windshield = broke even more during the week, Oil change overdue of 7000KM = check engine light popped during my last drive and lost all power while driving on the highway.) Staff was really nice both at pick-up and drop-off. I was just concerned with the lack of maintenance done on the car I got....

Cons: The car was probably cleaned without attention to detail. There was food stuck in seats, previous valet parking tickets in the trunk. They also noticed that there was a crack in the windshield when they gave me the car and did not propose to change the vehicle even after I asked. The crack eventually worsened a lot after the first-hour driving and stressed me the whole week even if they said they would not charge me. I was concerned for my own safety.

Pros: The car was clean and ran well.

Cons: It was unclear that the rental was done through Routes so we missed the first shuttle. The rental agents tried to give us a "free upgrade" to a worse car than we had asked for. I refused and we got the car we wanted, but it was still a pressured situation for us to take the other car. Discover sold us insurance online, but it didn't cover collision, so we had to purchase more insurance at the desk. The vehicle didn't come with snow tires. IT'S WINTER IN CALGARY.

Pros: Only price.

Cons: Tank was given to me empty and when I brought the car back with 3/4 of a tank I was not compensated. Also was given a lower model than I requested and was not refunded the difference. Not pleased about that.

Cons: I had to extend my rental period and had to call 3 times to get an extension. It was very difficult to get the right person to help me extend by rental contract.

Pros: Above and beyond service! Stayed open after my flight was late, picked my wife and I up, and delivered an upgrade. WOW!

Pros: Everything worked very efficiently.

Cons: The car exterior was dirty and difficult to examine in the dark. Either better lighting should be provided or the car inspection should be done inside a garage where there is better lighting.

Pros: Very friendly, courteous and helpful.

Cons: Made us pay $600 for a new windshield for one rock chip.

Pros: Pretty efficient and relatively less expensive.

Cons: Gas wasn’t topped off as much as it could have been when I got the car; didn’t have cruise control; leaking tire, no spare.

Pros: Quick pick-up and drop off.

Pros: As above. Pleasant. Friendly. Efficient. Car clean. No hassles dropping off. Good price.

Pros: Definitely cost. Not a brand new vehicle, so not an expectation on either side for treating it like it was made of glass. Waived the windshield rider because it was already chipped. No argument / hard-sell when I refused extra insurance (my Credit Card covers this).

Cons: A bit inconvenient with having to shuttle from and back to the airport. Right front tire was a leaker. Had to fill every other day.

Pros: The car was clean and the representative very helpful, we didn’t like the first car so he gave us another

Cons: He didn’t brought our luggage when we arrived at the car rental place

Pros: Nothing

Cons: Despite closing at 6 PM you still offer people the chance to run a car coming off a 10 PM flight no energy nobody there to actually get them in the car. Plus there’s been zero customer service Sunsun despite multiple phone calls. It’s been a terrible experience

Pros: They were friendly and efficient.

Cons: Pick up process was too long.

Pros: Shuttle was easy nice young man driving

Cons: No complaints

Cons: Put a $500 hold on my credit card in addition to the rental payment. Very rude salesman at initial contact

Pros: Extremely friendly and efficient agents. Shuttle to and from airport was very quick.

Pros: Quick and easy to pick up and drop off the rental. Staff seemed friendly and relaxed.

Cons: They didn't have the type of vehicle I had requested (small size) but provided me with a larger vehicle instead which was fine. This vehicle was quite dirty, both on the inside and outside. The inside had visible dirt and mud on the side of the door, stains on the seats and an odd odour.

Pros: Good car and good rate.

Cons: Outside of the car was dirty.

Pros: nothing staff are unfriendly and car was not good

Cons: customer satisfaction. you must considered your customer satisfaction. meet or exceed there satisfaction.

Pros: Very friendly and professional. The care was absolutely fantastic.

Cons: I was unaware that the agency was off the airport but the wait was not too bad for the shuttle.

Pros: Everything

Cons: Nothing

Pros: price

Cons: no marked location for shuttle pickup. located a long way from the terminal and no map provided for leaving the airport