Nissa Car Rental at Kayseri International Airport

Pros: There was nothing nice to report about their service

Cons: Nissa Car did NOT adequately top up the AdBlue fluid and they also did NOT inform us that this is a necessary additive for the smooth functioning of the car. This meant that when we pulled into a gas station to both refuel the car and top up with AdBlue, the car stopped functioning and would not start even after repeated attempts. This meant that we ended up spending TKL 7,500 on a Towing Truck and Technician to reset the car computer and allow us to restart the car.

Pros: Absolutely nothing. I wouldn’t book through them ever again nor recommend to anyone!

Pros: Still waiting for credit back for extra we paid over and above extra insurance. Not sure why we had to pay when we took insurance which card company says we didn't actually need

Cons: We were directed to drop car at Rental office then no one was there and we ended up going to the airport anyway which we could have done from start.

Cons: Having to buy another 'full coverage' insurance since I paid for one with my reservation already.

Pros: Nothing, no communication. Nissa car rental were not there on arrival, contacted discover cars who were no help, said they would call us back and didn't . Airport security helped us. Nissa car rental were so rude and disgusting to us.

Cons: Dreadful, rude and aggressive man on desk. Did not meet and greet. Was aggressive and intimating regarding insurance. No instructions regarding drop off and we had to contact 5 different numbers for an answer. Absolutely dreadful service.

Pros: The car was very dirty, it had 2 flat tyres which and two very low pressure which we had to go and fill up ourselves after finding out when we drove as it was night time. The cars phone charging box didn’t work so nowhere to charge. Scratches all over the car and broke rear bumper. Right side head light wasn’t working either for night time drive and brakes needed changing

Cons: The condition of the car was so bad and the agent tried to charge 30€ extra per day for insurance which was already bought through discovery cars. As he said the insurance bought by discovery cars could only be valid based on a police report in case there is a hit and run. Which only says on small print. But nissa rental acted like the car is very nice value eventhough it was dirty and needed maintanance.

Pros: Prompt pick up/communication Prompt drop off/shuttle to airport

Cons: Aggressive about trying to sell extra insurance Car was all dinged and beat up Car check engine light was on upon pick up Car had no gas at all upon pick up

Cons: The car was old and dirt with 170.000 Km.

Pros: -Communication via WhatsApp was quite responsive

Cons: -Car they rented to me was banged up, tire pressure warnings, a headlight not working. -They didn't resolve the headlight issue even though it was communicated the same night.

Cons: NIGHTMARE! DO NOT BOOK! - Bad service. Lack integrity. - A few days into the rental, the brakes started grinding. When I called to replace the car, they said they have NO option to help me except that I go to a mechanic shop and replace the brakes! - I pleaded to go to one of their 57 locations, but they said they have NO car available!! - They kept repeating it would take 30 minutes, I spent 5 hours at a mechanic shop changing brakes on my vacation!!

Cons: We were charged extra money

Pros: Agent contacted promptly

Cons: Old car, car air conditioner works intermittently, full of smoking smell in the car, fuel given at end rather than full .

Pros: Cheap price Airport pickup

Cons: Worn car Faulty sensors

Pros: The car was new and in great condition

Cons: Nothing

Pros: Good price balance relation

Cons: Old card and need extra maintenance

Pros: Easy and quick pick up from the airport

Cons: Insurance confusion and not clear about when to drop off the car. If another group had not contacted them we would not have had a ride to the airport in time for our flight.

Pros: Nothing to like, I need to find agent for collection and to drop off no one is waited for me!

Cons: Nothing to like, I need to find agent for collection and to drop off no one is waited for me! No airport drop off as stated on my documents!

Cons: It was smelly smoke so bad. They had parfum at the beginning but after a few hours later in hot weather bad cigarettes smells all over the car inside. Besides, it was old car (16 years old car)

Cons: Took forever for get the car. They decided the car needed a complete new set of tires while we waited. THEN there was absolutely no petrol so had to make a priority stop at a petrol station. Not ideal .

Pros: Extremely rude staff at Nissa car rental at Kayseri

Cons: Rude staff , overprice insurance and try to fool customers. False commitment and try to scam

Pros: Car had bad breaks . Was empty . Was not the SUV class reserved .. had to drive a passenger van which was not conducive to area we were visiting . It limited our choices for parking and areas we could access.

Pros: Easy process. Good communication. Very good car.

Cons: Fuel policy.. is the only downside of Nissa. To receive the car with empty tank ..and return it so. Impossible in practice to come back empty. We had half tank fuel upon return. Please exercise the full-tank fuel policy...tell us a where the nearest gas station is to top up before return. Easier.

Cons: See my first comment.

Pros: Really good service. Although was late for drop off after texting us past 12am and then not getting back so had to wait over an hour. But still made the flight luckily! Just miscommunication.

Pros: Only the pick up part was good

Cons: The returning part was bad.

Pros: Friendlyness

Cons: Nothing

Pros: The staff were curious and efficient.

Cons: The car was rather old and a bit clunky.

Pros: Flexibility. Was able to provide an alternative car when the existing one was in poor condition (smoking smell).

Cons: The car provided was generally in quite a poor condition compared to other car rental company.

Cons: Nissa Car Rental ripped us off $200 by claiming that we damaged the car while there were no apparent marks on the car. It looked to be a clear scam since he kept saying you should have taken our insurance. Claimed extremely high prices for the damages. Since we were late for our flight, we had to give in to his demand and pay him $200. He did not give any receipt for that and warned us of using their insurance instead of discover cars in the future. Extremely disappointing service.

Pros: Fortunately they respond to all queries instantly.

Pros: They pick us up from airport & drop us of to the airport . Had little issue with the car after a phone call they fix the problem right away overall it was a good and happy experience .

Cons: It wasn’t a new car., But it was still a good car. Overall I was happy.👍

Cons: The car was damage.

Pros: Ze waren goed bereikbaar.

Cons: Achterstallig onderhoud aan de auto. en best wel veel deukjes en krasjes rondom de auto waardoor je heel goed moest controleren bij het oppikken van de auto.

Pros: Easy to return a car

Cons: Poor information about car insurance that customer already bought full package on website and once get the car at office, staff force customer to buy new insurance and ignore previous that used to buy. It's not fair for customer to buy double insurance, and did not assist and help customer to get the compensate from agent.

Pros: The staff that handled the drop off was great, and very easy to deal with. Was in and out within minutes.

Cons: the staff that handled the pickup of the car was quite unprofessional and was late in picking us at the aiport to the agency. This was late night when there is no other passengers/flights.

Pros: Fast service

Cons: x

Pros: I usually don't take the time writing long reviews but Nissa Car Rental deserves it. At first I was not sure to take a car with them due to some reviews they have on internet but after giving a try I can say it was totally worth it The gave us the car we rented in a super good and clean conditions, the process was super smooth and they got an outstanding customer service. When I go back to Cappadocia for sure I'm going to rent it with them. Thanks a lot And they're open 24/7 (even better)

Cons: Car cleanliness was poor. We had hard time coordinating while dropping car . We were on the verge of missing flight