Horta Airport (HOR), Horta, Portugal - Azores Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Ilha Verde at Horta Airport

Castelo Branco HRT 9900 - 321 Horta, Faial
00351 292 943 945 / 00351 925 508 875
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:
08:00-19:00
Tue:
08:00-19:00
Wed:
08:00-19:00
Thu:
08:00-19:00
Fri:
08:00-19:00
Sat:
08:00-19:00
Sun:
08:00-19:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Slovenia
Renault Twingo
5/16/25

Pros: We dropped the car at the port and went on a boat to Pico where we noticed we forgot a child belt in the car. I called IlhaVerde call center and the lady was the nicest. She arranged the transfer of the belt on the next boat to Pico and we received it just an hour after we noticed it missing. I am delighted how the ladies made everything go smooth and stress free. What an amazing experience!

Cons: /
Portugal
Renault Clio
5/11/25

Pros: Spoke english and easy

Cons: not enough agents, waiting for almost an hour to pick up our car.
United States of America (USA)
Ford Focus
4/16/25

Pros: Quickly and smoothly handled.

Cons: Nothing
United Kingdom
Renault Twingo
4/11/25

Pros: Everything was spot on !! Great value for money
Italy
Renault Twingo
10/30/24

Pros: Good car, fast service, very nice staff
Canada
Renault Clio
10/4/24

Pros: Poor service by the rental agent. Even though I got the confirmation that the tank was full, perfect conditions of car at return, I noticed a small charge on my credit card. The rental agent wasn’t able to explain why. So it will be up to be to investigate. Totally unprofessional! I’ll avoid Ilha Verde in the future.

Cons: No accountability. Agent seems she doesn’t care about clients. No appreciation to my business.
Canada
Renault Twingo
9/28/24

Pros: Ease of finding the rental office in the airport terminal

Cons: Upon returning the car at the end of our vacation, which lasted nearly three weeks, we were informed for the first time that we would be responsible for the cost of the flat tire, as well as the tire on the other side of the vehicle, which was in good condition. When we requested to speak with a manager, none was available. As frequent renters who utilize car rental services two to three times a year, we have never encountered such poor customer service and feel we were taken advantage of.
Canada
Renault Twingo
9/27/24

Pros: No cars available at the airport had to wait 30 min. The AC was not working, squeeling in the back passenger side wheel and the key fob only worked half the time
Portugal
Renault Twingo
9/4/24

Pros: Everything worked smoothly.

Cons: I was concerned the car already had some bumps and that was not clearly mentioned in the renting contract. The agent recommended we took pictures before getting behind the wheel. I wish the car had GPS included. Of course we survived without it.
France
Renault Clio
8/18/24

Cons: Long queue at the harbour. Very expensive penalties unrelated to the real damage
Spain
Nissan Qashqai
8/13/24

Pros: Good

Cons: The price was so high
Italy
Renault Twingo
7/2/24

Pros: Nothing: When picking up the car, my credit card was not working. The employee in a rather cloying tone kept saying that she could not solve the problem because it was my card that was not working. I had to call my bank, which suggested manually entering the card number (which I thought the clerk should have done without the suggestion). At that point, the transaction went through. I point out that my card worked for all transactions before and after that, as did my partner's card.

Cons: Moreover, the car's air-conditioning was not working. I only realised this when we were far from the rental and the employee answered the phone in an annoyed manner, telling me to go back to the airport to see if there were any other cars available. Very bad experience.
United States of America (USA)
Renault Twingo
6/5/24

Pros: The staff member who helped us picking up the car was good and professional.

Cons: The staff member sitting a the desk when we returned the car was unhelpful, difficult, short and unprofessional.
Canada
Hyundai i10
5/16/24

Pros: Service was very good

Cons: The overall cost to rent the car for two days is high, but that seems common in the Açores.
Portugal
Renault Twingo
11/15/23

Pros: Agradou a disponibilidade de uma frota de carros renovada. Muito bom
United Kingdom
Renault Twingo
11/13/23

Pros: Everything! Staff were friendly, efficient and helpful

Cons: Nothing
Canada
Hyundai i10
10/27/23

Pros: Desk is right at the exit doors and drop off was a simple key box and deposit was returned within 12 hours
Canada
Renault Clio
8/27/23

Pros: Very efficient

Cons: There were a lot of damaged spots on the car that weren't marked on the paper. I had to go back to the desk to have them approved.
Italy
Renault Clio
7/24/23

Pros: They called once to try to make another car available

Cons: The care they gave us was damaged and smelled petrol
United Kingdom
Hyundai Kauai
7/24/23

Cons: Made to wait for half an hour at pick up as car not ready. Staff member at drop off very rude and trying very hard to find damage including accusing us of damage that was on the papers already which only stopped when I showed the video.
United States of America (USA)
Hyundai Kauai
7/18/23

Pros: The drop off agent was efficient and friendly

Cons: The pickup agent was unfriendly
Norway
Hyundai i10
6/22/23

Pros: Fort levert og lett og finne, trivelig betjening

Cons: Kanskje en gammel bil men den fungerte som den skulle, vi var mere opptatt av det vi så og opplevde
United States of America (USA)
Ford Focus
5/31/23

Pros: All ok.

Cons: All ok.
Greece
Renault Clio
4/22/23

Pros: The car was of a lower category than the one booked, and was in bad condition. The windshield wipers were too small to clear the windshield properly, the shock absorbers were in poor condition and the car would stall when starting. The paint was also peeling on the roof and in various other places.
Canada
Ford Focus
3/29/23

Pros: Professionalism, clear responses
Canada
Renault Clio
10/22/22

Pros: Prompt and efficient pick up and drop off.
Switzerland
Renault Clio
9/26/22

Pros: At the car pick up, the airport office of ILHA Verde was closed , I had to call them and wait 1 hour. When I returned the car, the office was closed, I was obliged to drop documents and key on the counter of their closed office

Cons: They charged twice my credit card but they told me my credit card did not work. I had to call them to sort out the issue. The car was not very clean, it was old with several little issues
France
Renault Twingo
9/16/22

Pros: Easy and cheap
United States of America (USA)
Renault Twingo
8/6/22

Cons: The service was great, but our car would barely start and was in a bit of poor condition. Every time I started the car, I would hold my breath and *hope* that it would start. Also, within 1km of picking up the car, the gas gauge dropped by 1/8. It was not actually full, but just full enough to read full on the gauge.
United States of America (USA)
Renault Twingo
8/5/22

Pros: The battery on the car died during our stay and the guys came out very quickly to rescue us!

Cons: The AC in the car wasn't especially cold and it was very hot during our stay
Portugal
Renault Twingo
8/3/21

Pros: Fast uncomplicated service.

Cons: Car in bad condition.
France
Renault Twingo
9/8/19

Pros: The car on Faial was perfect

Cons: Our car in Florès was not top
Italy
Renault Clio
8/9/19

Pros: Very fast and convenient

Cons: The car was in good shape but could have been better
Spain
Renault Twingo
6/17/18

Pros: The kindness of the car rental girls.
Switzerland
Nissan Micra
6/9/17

Pros: efficient and friendly service, able to offer alternative to meet client's request when first demanded category of car is not available
Show more

Most popular car rental deals

Horta Airport
Intermediate Crossover
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$219.58 per day
Horta Airport
Intermediate Crossover
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$238.92 per day
Horta Airport
Intermediate Crossover
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$256.91 per day
Horta Airport
Intermediate Crossover
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$279.51 per day
The above prices are only approximate and were last updated at 1:08 AM on 7/10/25. Prices may vary based on the booking dates, length of rental, and car class.

Horta Airport (HOR), Horta, Portugal - Azores Islands

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Rate excludes
The following surcharges may apply: Harbour Surcharge, Piers & Gares Surcharge.
Driver requirements
Minimum rental age is 19 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Canada, United Kingdom, USA, EU.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.

In order to pick up the car, the following documents are required: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
Deposit and deductible policy


A separate fuel deposit is required when collecting the vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
All credit cards must be capable of the following: Embossed; cards without this capability will not be accepted.

The following payment methods are not accepted for payment: Maestro.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Moving the car from one island to another is allowed.
One-way rentals are not possible between islands.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Delivery fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
A deposit for a tank of fuel is required upon pick up.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Service outside of business hours is available by request and for an additional charge.

Pick-up & Drop-off
Mon:  
08:00 - 19:00
Tue:  
08:00 - 19:00
Wed:  
08:00 - 19:00
Thu:  
08:00 - 19:00
Fri:  
08:00 - 19:00
Sat:  
08:00 - 19:00
Sun:  
08:00 - 19:00

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Mon:
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Tue:
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Tue:
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Wed:
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Wayzor
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Tue:
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Wed:
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Thu:
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Sat:
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Sun:
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SIXT
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Working hours
Mon:
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Tue:
08:00-19:00
Wed:
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Thu:
08:00-19:00
Fri:
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AddCar
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Tue:
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Sat:
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Firefly
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Working hours
Mon:
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Tue:
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Wed:
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Keddy
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Working hours
Mon:
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Tue:
08:00-19:00
Wed:
08:00-19:00
Thu:
08:00-19:00
Fri:
08:00-19:00
Sat:
08:00-19:00
Sun:
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Working hours
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Tue:
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Tue:
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Thu:
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Tue:
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Tue:
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Wed:
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Sun:
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  1. Car Rental
  2. Azores Islands
  3. Horta
  4. Horta Airport
  5. Ilha Verde
 
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