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Auto Turistica Faialense at Horta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Facilidade de utilização do serviço
Cons: Profissionalismo e simpatia
Pros: We returned the car after reposting in gas station. The guy from the company claimed to refill full of diesel shouting And complaining to me. Disgusting the Staff there.
Pros: Good comparison of different companies.
Cons: Always had to cover little extra cost at the rental station. Once it was not clear that a drive (organized by rental company) is required to get to the rental station.
Pros: The lady at the checkin was helpful.
Cons: The child seat was not in a good condition, the belt was rusted and difficult to close and open.
Pros: We had a vehicle (most of the time)
Cons: Had to wait for the van we booked, it had problems. They gave us 2 cars. 5 hours later they said to come back for the van. 2 days later the van had motor trouble. An agent said it had a part they were waiting for (they had known it wasn’t fixed.) We took it back to the office downtown -very difficult to find and access. They gave us 2 cars again. 5 hours later they gave us a different van, which we kept. Had to fill gas every time. Tracked us down in airport for outstanding fuel charge.
Cons: They scammed me into buying their expensive insurance. I wanted to use my own personal insurance that is more comprehensive than the insurance they offer. They required a deposit on my credit card. For some reason the deposit wouldn’t go through, but the actual payment for the car was processed with no issues with the same credit card. I tried using multiple credit cards for the deposit. Also called my bank to confirm. I ended up getting scammed and bought their insurance. Beware.
Pros: Very easy to use.
Cons: The car smelled like nail polish remover was spilled inside.
Pros: Fairly decent mileage.
Cons: No integration of phone and navigation, only music and phone calls. The windshield washer was empty and made driving difficult at times. Used water to clean them from time to time
Pros: Very efficient picking up the car in Faial, Acores.
Pros: all the service was fine. except for the oversight on the credit card, which I hope to be reimbursed when I know the amounts to be paid by the bank
Cons: the full amount of the credit card deposit was charged, instead of being blocked. this operation had an additional cost of 7.5% on the 1000 euros withdrawn from my personal account. Very unpleasant since I needed the credit card again and I couldn't use it, since the plafond had exceeded
Pros: Perfect Service
Pros: The car rental agent that provided the car was helpful and polite.
Cons: The car rental agent that receive the car was rude.
Pros: The mechanic was very practical.
Cons: The rental desk is dramatic. We wrote a email to Discovercars to describe the situation. Your reaction was not on point. Having said that. It is water under the bridge.