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Auto Turistica Faialense at Horta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Simple proccess.
Cons: They didn’t let us use a credit card with the name of my husband, as it was me who did the reservation, so we had to paid extra insurance.
Pros: The guy who attended at the drop off
Pros: desk is easy to find and persons at pick up and drop off were friendly
Cons: rethink your budget for the desk and provide the current person with appropriate training to improve client facing. she was rude and not helpful in a problematic situation.
Pros: Veloci
Cons: Personale scortese, le condizioni della macchina non erano ottimali, non chiare le condizioni di noleggio, abbiamo dovuto pagare 150€ in più rispetto al preventivo, alla consegna hanno fatto problemi per il pieno di carburante (che era stato fatto). La lancetta del carburante non arrivava al massimo nonostante il pieno fatto (era così anche alla consegna dell'auto). Dopo aver mostrato la foto della lancetta fatto al ritiro, ci è stato detto che non era una prospettiva attendibile. Ridicoli.
Pros: Check in and out, phone support
Cons: Car had many small issues. A/C vent, passenger side was broken. USB plug was broken. Deposit was twice as high as for our other cars. We will look closer at what Discover books and avoid this car rental company. Too bad, the people were great.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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