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Firefly at Los Cabos Int. Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I liked the 'pay for a tank' and don't worry about filling it. However, I only used a half a tank so I feel like also, I was ripped off.
Cons: I paid for a Volkswagon Tiguan which is a certain size and was given a Nissan Kick, which was not adequate for the roads I was travelling and a much smaller, less beefy car. I feel ripped off. I also didn't care for the last minute 'in Mexico you have to pay liability insurance' - this seemed like a lie because that should show up when you book if it is law. You need a sign inside the airport, i was hassled by several people trying to get me to book other stuff which wasted a half hour.
Pros: car was brand new!
Cons: they charge you a lot if you dont use a credit card and you need that money when you are traveling... and then it takes 4 days for them to reimburse...
Pros: To be honest, there was nothing I liked about Firefly's service
Cons: Miserable service. Their emergency hotline never answer when we needed clarification, the contract had a different return hour than the actual one and the company insisted on charging an extra day and its been 4 days since the end of the trip and they still wont return our deposit. Attitude from staff at the airport is terrible. And most importantly, we never really felt safe on the road in case anything happened.
Cons: Key fob had been lost so spare manual key was provided. Apparently discover is just Hertz by another name so it was confusing finding them.
Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee of 8.53 EUR per day applies to drivers under the age of 25, with a maximum of 42.65 EUR per rental.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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