MEX RENT A CAR at Los Cabos Int. Airport

Pros: Service was good overall

Cons: Lack of contract in other languages. Google has a translate button you could use.

Pros: Customer service was horrible. Made me feel like a criminal and charged me for a dent that already existed amongst all the other dents already on the car.

Cons: See above - I will never use that company again and your company should never refer customers to them because you will lose customers too!!

Pros: I got a rental car

Cons: Not sure where to start. First of all, they force you to buy an insurance. The full insurance not even covers damages to the interior as well as other stuff that isn‘t included. Therefore, it‘s basically just fake. The car was in pretty bad condition with fixes everywhere. At least it broight us from A to B without issues.

Pros: After providing all that was required to waive the additional insurance to the counter agent (which included him speaking directly with my insurance agency and receiving emailed documents clearly showing proof of more than the necessary coverage), he continued to insist that it wasn’t sufficient. Clearly a scam! Too tired from the flight and after spending almost 2 hours jumping through their hoops the customer (myself) gives in so the vacation doesn’t start on bad footing...

Cons: Dishonesty Manipulation Tactics used to get their way and scam the customer

Pros: Nothing

Cons: Horrible, they forced me to purchase their insurance at an inflated price and kept adding fees and taxes.

Pros: very clean car in good condition

Cons: full coverage insurance purchased on discovercars didn't include collision/liability coverage and additional coverage had to be purchased

Pros: .

Cons: MÉXCar is basically a bait and switch operation in Cabo. They insist on unreasonably high additional insurance coverage and make the language barrier an excuse to clearly justify. The vehicle provided was poorly maintained and high mileage

Pros: The staff was fantastic, we will be back.

Pros: Very friendly staff and fairly easy process considering my limited Spanish and international travel.

Cons: On arrival, at the airport, there were many other people telling us that we "needed" to talk to them first before proceeding to Mex. This is not the fault of this company, but if you're not assertive and if you don't realize they're not associated with the rental company, you may spend a lot of unnecessary time there and possibly get sucked in to some kind of "deal". Just keep walking out to the Mex representative outside with a sign. Also, the insurance is where the big cost comes in.

Pros: The agents were very professionals and helpful

Cons: The price we ended up paying was way higher that what it was supposed to be (almost double)

Pros: absolutely nothing

Cons: everything. junk junk junk

Pros: Very professional.

Cons: They were not transparent about all car insurance purchase options- they could have told us that full coverage was cheaper to purchase from discover.

Cons: The agent forced us and all others at the counter to add insurance - they gave no choice to opt out!! The agent did not do an interior inspection nor did they have me do one and this was an issue upon return in La Paz. When I did the outside inspection the agent had the trunk already open and I forgot to take photo/video of the top when I finished photo/video - major mistake?? The Apple CarPlay never worked the entire trip and the staff in Cabo on couldn't fix it. Very frustrating!

Pros: We had a terrible customer service experience.

Cons: We felt that they upsold us on insurance and were claimed we had damage that we did not have. We felt that they were taking advantage of us.

Pros: The service with mex rent a car was good but they did not give me the car I asked. I finally got a sedan at the same price. I want a rebate because I paid for a SUV and did t got an SUV

Pros: The company was closed duting their open hours and next day they told md thry they have no cars available.

Cons: The company was closed duting their open hours and next day they told md thry they have no cars available.

Pros: Not much.

Cons: Mex told us the insurance we bought from DiscoverCars.com was useless. They also somehow snuck in a prepayment for gas which I never wanted or would have agreed to (I returned the car fully filled up). And their office had a friendly but somewhat pushy person there pushing us to do a timeshare at Dream. It was just all a little confusing and sleezy.

Pros: Guy at counter was nice. Guy outside trying to sell tours, etc. was a complete jerk. When I told him I wasn't interested in anything else, he took the map that was supposed to be complimentary and ripped it to pieces.

Cons: Rude guy who worked for Mex that was selling tours (mentioned above) and the fact that they charge a non-refundable reservation deposit, then an additional $25+ per day for what they claim is mandatory government liability insurance. Talk about a bait and switch! Totally unethical and I will never use this company again.

Pros: They were quick and friendly

Cons: No option about gas-definitely an upsale

Cons: Condition of the car is the worst I have seen. Service is a total scam!

Pros: Service was efficient and friendly. Car was decent.

Cons: They did not fully understand thr Discover Car voucher and charged me for things that should have been included. The hassle was frustrating at thr start of a vacation.

Cons: They try to scam you that you need insurance and that it’s mandatory, I needed to call to the head office of Mex to tell them all and after they called the location I was in and they gave me car after hours.

Cons: I requested that the MEX agent at SJD airport cancel the "Full Coverage" that I had signed up for during the online reservation process, but they said that they were unable to cancel DiscoverCars.com's "Full Coverage" ("we have nothing to do with DiscoverCars.com), so I ended up paying more than twice the expected amount indicated during the reservation process. The SUV they provided me with was dirty/beat up. My first 2 hours in Mexico (ever) were very, very frustrating.

Pros: Straight forward and friendly

Cons: No complaints.

Pros: Shuttle service

Cons: They tried to sell me liability insuance although I already had it. Had to argue for 45 minutes before the agent conceded and let me get the car without buying their own insurance.

Pros: Friendly representatives who spoke English well. Good car.

Cons: Small delay getting the car. They appear to have missed a step (inspection) when we picked up the car, causing another small delay dropping it off.

Pros: Pick up service at terminal

Cons: upcharge tactics

Pros: You are a scam. I had to pay the full amount which was the double and they didn’t even take into account my down payment with you. You are criminals.

Cons: You are a scam. I had to pay the full amount which was the double and they didn’t even take into account my down payment with you. You are criminals.

Pros: It was a nice car and they were friendly. Service wasnt bad.

Cons: They refused to honor my voucher because the insurance wasnt accepted by them. I had to get their liability (which I assumed I would have had to do anyways) but they didn't credit my 99 dollar reservation as prepayment.

Pros: Staff are super nice

Pros: Too long to check-in and I had a reservation

Pros: easy to find.

Cons: complete scam. was told the insurance limit included in the contracted rental was not valid and was forced to purchase a MEX Car policy that cost 5x the amount of the daily rental rate.

Pros: Extremely professional, courteous and stellar services with a smile.

Cons: Nothing

Cons: Hidden prices , not very clear on booking

Pros: Nothing much. Their prices were good if you don't let them talk you into the "third party rental insurance" which ends up being the same as Collision Damage Waiver which was provided by my credit card.

Cons: Service was pretty dismal. They tried to upsell me/scam me into an insurance that I didn't need and they did not communicate clearly about their requirements for car return. They also took forever to get us our car. I ended up having to go inside after almost half an hour to ask them where the car was and then the gal behind the counter ended up having to go and get the car herself.

Pros: I was told I won’t be able to pick up the car unless I pay for additional insurance. The insurance I purshased through discovercars.com was useless.

Pros: I had to double pay for my car rental and so far you nor Mex rent a car has returned my original payment.

Pros: Drop off was very efficient, shuttles to airport were great

Cons: It took awhile to pick up the car, and the car had a bad odor

Pros: nothing

Cons: I have contacted customer service. I did not get the car. They had no record of what I paid you. They had no record of the insurance that I bought. I want my money returned 63.04 and anything else that you have charged my credit card. I did not get the car. Their charges were beyond 30 dollars a day with an outrageous insurance amout in addition to what I paid you. Return my payment please as my payment was not made known to MEX Rent a car.

Pros: Everyone was friendly and helpful. Very easy get out and go

Cons: Not sure

Pros: The airport shuttle

Cons: The face that they make you pay for more insurance but don’t mention any extra cost when you originally bill. This place is a scam!

Pros: NOTHING

Cons: A complete scam. They have you in a position and take advantage of it to milk you for fees.

Pros: good advice on driving conditions and fast drop off

Cons: Took forever to get my car through the car wash before I could take it

Cons: No expedited pick-up or drop off.

Pros: Friendly helpful staff. Clean cars, easy and convenient shuttle to and from the airport.

Cons: nothing, it was a great, no hassle rental

Pros: The rental staff is amazing I did not appreciate the pressure from the timeshare guy in the parking lot. I don't want to be hassled after a long flight with a toddler.

Cons: The timeshare guy.

Pros: Pick up from airport was quick. Shuttle back to airport was quick. Cost was good for the car.

Cons: At the counter, the pick up took about an hour. They were busy and it seemed like there were not enough vehicles ready for clients so people were waiting. Our vehicle was being cleaned. Also, the cruise control on our vehicle did not work. Make sure you have all your insurance coverage and paper work as the agents will push you to purchase more insurance than required.

Pros: The people working there were very communicative, spoke English well, were reliable. We liked our rate and our car, and got very clear instructions for choosing insurance. All was perfect!

Pros: Pretty Easy

Cons: Becasue they don't guarentee the type of car I wasn't able to pre-buy mexican car insurance. I didn't have wifi on my phone so wasnt able to book online when at the desk after the type of car was confirmed. I had to buy the insurance through them which was much higher than the online quotes. Overall the rental was efficient and there were no hidden fess.

Pros: Clean nice csr

Cons: Bought insurance from discover cars but mex car rental would not let me have it without purchasing insurance from them also

Pros: Great looking vehicles!

Cons: Insurance paid through 3rd party booking makes them treat you like you have no insurance. They should say we'll running a deposit on yiur car and be done with it

Cons: Agent took way too long. Nit Picked every little mark on the car. Worst part was the insurance DISCOVER offered, be careful and read the contract!!

Pros: Nice clean car, easy location.

Cons: Discover Cars rental quote was $140, but I ended up paying $550.

Pros: Agent wouldn’t release the car until I paid their insurance even though I had purchased insurance on Discover Car’s website to avoid having to pay the rental agency’s outrages insurance fees.

Cons: Will be cancelling the other Discovery car rental with Mex Rent A Car that I have booked for next week via Discover Cars

Pros: They explained everything clearly to me.

Pros: The agents were all very friendly and easy to work with

Cons: The Peugeot 2008 they put me in was a piece of garbage. I am too tall for that car. MEXCar was great I will not drive a Peugeot again!

Pros: It was very direct no hidden fees or charges

Cons: They didn't have the vehicle I reserved

Cons: Bait and switch. They claimed the car we reserved was not available, then tried to force us to pay for a more expensive rental.

Cons: Tried to have me buy Liability insurance through them though I already had purchased this through Discover cars.

Pros: Fastest I've ever picked up a car in Mexico.

Cons: There is a little bit of a scam that happens. They tell you the price in dollars (with pesos underneath), but they don't make it clear that they are charging in pesos. Their personal exchange rate is beneficial to them and detrimental to us. It makes it so that they get to raise the amount they charge, and then when the credit card company gives the normal rate and converts it, the customer loses money. I was at first confused by the 21.00 MXN peso exchange rate, and now it totally makes sense.

Pros: My flight was late by 2 hours- they said they had given my category cars away and the only option I had was to Upgrade with $15 per day extra charge- that made the price of my Reservation 2x

Cons: Almost forced me to take Insurance on top of what I d already bought

Pros: Friendly and helpful

Cons: Nothing, they were great.

Pros: I thought the staff were courteous and professional, and helped to explain the booking fees and costs to me.

Cons: There is a communication gap between discover cars and mexcar.

Pros: The car didn’t break down.

Cons: Everything was absolutely horrible. I waited more than an hour to pick up a car while more than half the staff stood around ignoring the room full of customers in line. The agent refused to accept the insurance I bought through Discover Cars and ripped me off for more than triple the price. They put an enormous deposit down on my card even though I had “full insurance”. The car was dirty, and badly damaged. Drop off similarly took time waiting in line and there was no shuttle back to the termina

Pros: Nothing, worst service ever

Cons: Everything, will never use this service again

Pros: Nice ridd

Cons: Insurance rip off

Pros: Transport from airport to rental agency very efficient and simple.

Cons: Bait and switch on rental car pricing. Insurance we bought was useless and we had to buy additional. Contact info was useless. MEX agent told us not to book through a third party in the future to avoid issues.

Pros: No high pressure insurance sales

Cons: Inside of the car windows, dash etc were not very clean. Wiped down with a dirty rag?

Cons: extra charge: full coverage insurance

Cons: Waited over 30 minutes for a shuttle to the vehicle.

Pros: With the exception of what I describe in the next section below, everything about the Mexcar rental was adequate. No real issues, other than what I described below.

Cons: I got insurance via Discover car. MexCar tried deceiving me, continually telling me that I am not covered for the rental. This was not true. What is true was, I was not covered by Mex Car because I purchased the insurance coverage through Discover Car. They could not simply say “You are covered, but not by US. You ARE covered by Discover Car.” They continually said I wouldn’t be covered. This makes me want to never rent from them again. Just be truthful and you have my business.

Pros: Lady was nice when i returned the car

Cons: they con you into buying insurance you do not have to

Pros: Staff were friendly and efficient

Cons: It is a reality that the insurance cost was higher than the rental itself which you only find out at the counter. There us still a lack of transparency and lack of options around this.

Cons: The representative was very short with me and very pushy. The vehicle that I reserved was not available and they put me in a car that I would never have rented if I had a choice I am a car guy so I was hoping to have a car that I can’t get in the USA but instead I got a very base model small car that is available here in the states

Pros: Terrible, as I made the payment in advance, and when I arrived they charged me for the insurance, that is, they cheated me in the reservation

Pros: I did not rent from them because they are dishonest. I lost my deposit and am filing complaints.

Cons: Deceptive practices and gouging.

Pros: nothing

Cons: everything : rude support at the desk, dirty car, take it or leave it way if things. worst agency ever

Pros: Nice shuttle and quick service.

Cons: The upswell her is ridiculous. I’ve never spent so much for a rental before. I ended up paying $400 instead of $160. This felt like a complete bait-n-switch. The “insurance coverage” from Discover cars was completely ignored by MexCar. Even without the insurance, the price was still more than double than what I was quoited online with a $1,000 dollar deposit. Then while returning the car the desk agent told me that I was overcharged because reserving with a 3rd party. Horrible experience

Pros: Completely unsatisfied

Cons: Service provided was horrible. We ended up not picking up the car.

Pros: Quick in and out

Cons: The lady couldn't have cared less to hear about my concerns about already paying for some insurance and how my receipt showed ZERO due at pick up

Pros: Nothing

Cons: False advertising

Pros: Great staff and great car!

Pros: Simple, near the airport

Cons: Charge extra cost for liabality insurance and was supposed to be included, said that a part of the extra cost was a deposit and wasn’t reimbursed. At the end, it cost double the price of the original booking.

Cons: they would not honor the price discover car promised us- even with proof of our insurance

Pros: Single worst car rental experience of my life nothing but a complete shake down for extra money

Pros: Friendly staff, spoke English, were very efficient.

Cons: Car wasnt super high quality. When they wouldnt honor my quote, I felt like I was part of a well rehearsed scam. Ended ip paying 3x the amount quoted by discover car. They use an inflated exchange rate, and charge you in pesos, to increase the cost even more.

Pros: Authentic and professional. Quick and easy, really nice customer service. Please support this local business instead of Avis/Budget/Etc..

Pros: nothing

Cons: they gave away my car

Pros: Car acceptable

Cons: Expensive daily rental cost