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Europcar at Luton Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Agent very helpful on the desk
Pros: Fast efficient and helpful staff
Pros: The agent, Alias, was very helpfull.
Cons: To many times they tried to convince us to upgrade- the car, the insurance, road assistance...
Pros: Europcar have some great Customer Service representatives, always helpful often offering advice above & beyond.
Cons: Luton Airport car pick up was a little confusing and away from the airport. The drop off at Heathrow was a little disappointing as there were no nearby gas stations to fill up before return after exiting the M25
Pros: nice staff
Cons: a lot of damage not recorded when picking the car up
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
Residents of the following country(ies): United Kingdom are required to present the following document(s): valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, boarding pass in order to pick up the car.
Residents of the following country(ies): Non-UK are required to present the following document(s): valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, boarding pass in order to pick up the car.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Crossing country borders is allowed to the following countries: Ireland, Northern Ireland.
crossing country borders is forbidden for certain car groups.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are allowed in icy/snowy conditions.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.