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Alamo at Luton Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Dropping the car off was very easy and efficient.
Cons: They need signage at Luton Airport about where to go to catch the shuttle to go to the offsite location to collect the car - no instructions were provided and it was not obvious, though this may not be something Alamo can control. It was late evening, raining and cold, but the agent decided to discuss additional options for the car (insurance which I did not need and he did not have the figures for anyway and had to go back inside, breakdown and the fuel option) out in the Carpark at the car.
Pros: Friendly and punctual
Pros: Quick, friendly and polite.
Cons: I can find no fault.
Pros: The guys were absolute amazing and will definitely head back to Alamo again thankyou
Pros: Good clean car
Cons: Confused poor pick up service. No shuttle bus and replacement car service notices were confusing and poor communication between the agent and the driver meant long delay in picking me up and very curt response from the Alamo agent. He obviously wanted to be going home not waiting to serve the customer. Hung up on call when trying to find out where the transfer service was picking me up with 'i haven't got time for this'. The car had one fault which went unnoticed by me at pick up - the fuel cap
Pros: The gentleman that handed over the car was very polite.
Cons: I stated above
Pros: Competitive prices and Rental terms
Cons: I booked a small car but they gave me a Hunday Tucson 😕 It seemed a very good option before I realized that my expenses for the fuel (petrol) would be much higher instead of a small car. Nevertheless I’m happy with my experience with Alamo 👍
Pros: Very prompt
Cons: They immediately took the money from my credit card for the deposit, usually it's only "held" or "pending" . So to avoid fees, I need to pay my credit card, then wait for return.
Pros: Value for money and customer service
Cons: Not showing the real price I.e. the holding fee and impact on excess if damaged.
Cons: The car was not in terminal as it was promised