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Enterprise at Carcassonne Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: No problems.
Pros: Slow pick up and even slower drop off. Otherwise, fine.
Cons: Pick up was slow because the agent was new and inexperienced and had to constantly check questions with a colleague. Drop off was slower!
Pros: Pick up close to the airport. The car was relatively new. Easy drop off.
Cons: The was not the one we booked few months in advance. We booked 2 seater van Renault Kangoo or similar in diesel we get Peugeot 208 in petrol. When we asked for the reason the agent advised that they don't have any vans available. The insurance quoted by the agent was €35 per day which was more than the cost of the rental itself. On car collection we were also advised that €500 is deposit we have to leave but if the car is damaged we have to pay €1500 for insurance excess.
Pros: Fast and efficient.
Cons: Excess protection insurance is too high - €99 for two days!! Didn’t receive a Volvo as indicated on the booking.
Pros: Most spoke good English.
Cons: I had to wait 30 minutes in the queue when I returned the car and then they had the gall to tell me they were charging me for an extra day due to returning it late. I was actually early but the queue made it late. In the end they didn’t charge me.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: valid driver license, Passport or ID card, booking voucher, train ticket.
In order to pick up the car the customer must present inbound and outbound flight tickets in their name matching the rental period; otherwise, they will be denied service.
In order to pick up the car, domestic renters must present the following documents: proof of home address (e.g. Utility bill).
Prices for extras are shown on the booking page.
If the car is returned with a lesser amount of fuel, a refueling charge of 20 EUR will be applied + the cost of the missing fuel.
Diesel vehicles are available for an additional charge.
Diesel vehicles are available only by request upon arrival.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
During the winter season, snow chains are mandatory on roads in mountainous areas that are marked by a road sign.
Service outside of business hours is available by request and for an additional charge.