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Enterprise at Carcassonne Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very efficient and nice to deal with
Cons: The price they charged me is not what they said at the desk. I am complaining to the company for that.
Pros: Not much
Cons: Inefficient staff. Poor customer service. Vehicle not in good mechanical condition.
Pros: All good, quick and efficient
Pros: Enterprise rep apologetically informed us that our seven-seater car had been involved in an accident earlier and a colleague was coming from Toulouse with a replacement, so we had a 45 minute wait. Not the company’s fault and we were given a reduction on the booking cost. Rep had flawless English too.
Pros: Prompt and efficient car rental agents. The vehicle (a budget model) performed way beyond my expectations. I would place the whole experience in my top five car rentals.
Cons: Part of the parking area for rental cars needs resurfacing.
Pros: Terrible customer service left our family in a muddle by not honouring booking
Cons: Appalling service no help what so ever despite a booking confirmation from them
Pros: STAFF HELPFUL
Cons: PRICE AND LOCATION AT BEZIERS
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The minimum rental age for vehicles in car groups Compact, Standard, Intermediate, Minivan, Compact Special, SUVs is 24.
The minimum rental age for vehicles in car groups Luxury, Premium, Fullsize, Special is 30.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 12 month(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, Passport or ID card, booking voucher, return flight ticket, flight information, 2 phone numbers (1 of which is landline), boarding pass.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
Visa Electron, Diners, Discover, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain-Mainland, Sweden, Switzerland, United Kingdom, San Marino. Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Additional charges will be applied.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Diesel vehicles are available for an additional charge.
Diesel vehicles are available only by request upon arrival.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off