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Enterprise in Florence (Downtown)
Via Maso Finiguerra, 31 50123 Firenze FI
0039 055 285 456
Drop-off instructions
Customers shall reach the Parking Garage Excelsior located in Via Palazzuolo 94 and deliver the car to the garage staff. The Parking Garage Excelsior is open Mon - Sun from 6AM to 11PM. Out of hours drop-off is not allowed during the garage closing time.
IMPORTANT: This out-of-hour service costs 20.00 EUR and must be paid directly to the garage staff.
Business hours
Mon:08:30-19:00
Tue:08:30-19:00
Wed:08:30-19:00
Thu:08:30-19:00
Fri:08:30-19:00
Sat:08:30-13:00
Sun:08:30-13:00
Key box
No
Customer Ratings and Latest Reviews
Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
BJ
South Africa
Fiat Panda
9/28/24
Pros: The lady who did the pick up paperwork was friendly as well as the drop off lady who did the inspection.
Cons: The car was dusty inside and not washed thoroughly outside. The waiting time for pick up was a bit long.
SP
Greece
Opel Corsa
7/3/23
Pros: The car we had was perfect for us.
Cons: The communication with the Florence downtown office was impossible! We spent a lot of time waiting for someone to answer the phone, in order to resolve an issue we had, which never happened!! Fortunately, we managed to reach the Florence airport office and we got help from them.
KB
United Kingdom
Fiat Tipo
10/31/21
Pros: Instructions were clear and concise car was clean garage close by
Cons: Should be clarified that driving licence and passport required not either/or however was a bit inconvenient has to go all the way back to the hotel to get passport which generally don’t like carrying with me for security and safety purposes
KO
Netherlands
VW Touran
7/29/21
Pros: The car was excellent and the guy who checked my car when returning was very helpful.
Cons: The parking garage is way too small for the amount of cars and is the main reason why it's so inefficiently operated by the garage staff. Also give the latest/safest child car seat when requested and not some crappy model used during the 90's.
ER
Israel
Toyota Yaris
5/28/19
Pros: fast and honest
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The above prices are only approximate and were last updated at 1:19 PM on 12/12/24. Prices may vary based on the booking dates, length of rental, and car class.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Third Party Liability (TPL), Road tax, VAT (value added tax), Free modifications.
Mileage policy
For rentals of 28 days or more, mileage is limited to 117 km per day.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, additional ID showing home address (e.g. Utility bill), photocard driving license.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, additional ID showing home address (e.g. Utility bill), photocard driving license.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Cross-border policy
Cross border rentals are allowed only upon previous request.
Crossing country borders to Norway, Switzerland, United Kingdom, EU countries is free of charge.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Crossing country borders to Norway, Switzerland, United Kingdom, EU countries is free of charge.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age).
Prices for extras are shown on the booking page.
During winter season (from 15.11 until 15.04.) Snow chains are included in price.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Prices for extras are shown on the booking page.
During winter season (from 15.11 until 15.04.) Snow chains are included in price.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
By law, winter tires are mandatory on all roads from 15.10 to 15.04 in the following regions: Aoasta-Valley.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number, train number.
A maximum of 59 minutes is available for service outside of business hours.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
In order to have service out of hours, the renter must provide the following information: Flight number, train number.
A maximum of 59 minutes is available for service outside of business hours.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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