Luton Airport (LTN), Luton, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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Easirent at Luton Airport

c/o Airparks, Grove Road, Slipend - Shuttle-
00441582344812
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-00:30; 06:00-23:59
Tue:00:00-00:30; 06:00-23:59
Wed:00:00-00:30; 06:00-23:59
Thu:00:00-00:30; 06:00-23:59
Fri:00:00-00:30; 06:00-23:59
Sat:00:00-00:30; 06:00-23:59
Sun:00:00-00:30; 06:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Fiat 500
June 14, 2023

Pros: Drop off was very efficient

Cons: I felt like I was being unsold on everything. Poor experience with the rental agent.

United Kingdom
Ford Focus
April 13, 2023

Pros: Doing all the paperwork online beforehand was quite time consuming, but it made the check in process quick and the agent was friendly and efficient.

Cons: Location -it was a small portacabin at the back of an airport carpark and a few of us got off the bus and were wandering round not quite sure where to go! Wasn't very clear that my excess cover was actually booked through a third party, so, if I had needed to claim, the process would have been more complicated. Also, still waiting to find out if I got a supermarket parking fine. I think a £75 admin fee (I was told that is what it would be)seems rather excessive!! How many hours does it take?

United Kingdom
Ford Focus
March 17, 2023

Pros: Service was great, car I booked was upgraded to a bigger car at no extra cost and agent was very helpful.

Cons: Nothing I can think of.

Poland
Ford Fiesta
February 24, 2023

Pros: Nothing

Cons: They didn't have car which we selected.

Ireland
Fiat 500
February 1, 2023

Pros: Did what it said in the advertisement

Cons: Nothing

United States of America (USA)
Ford Focus
January 25, 2023

Pros: Great customer service

Cons: Nothing

Spain
Ford Focus
January 21, 2023

Pros: The easirent office at Heathrow when I dropped off the car were fantastic.

Cyprus
Ford Focus
January 4, 2023

Pros: Very good value

Cons: Quite far from the airport

Spain
Ford Focus
December 14, 2022

Pros: A good service

Cons: Its a little out of the way for the drop off

Malta
Ford Fiesta
October 14, 2022

Pros: Staff were friendly and efficient. Couldn’t fault the service.

Saudi Arabia
Ford Transit Tourneo
August 17, 2022

Cons: They are not flexible like other car rental companies at all

Bulgaria
Fiat 500
June 29, 2022

Pros: Fast and easy booking process.

Cons: For me, the price was slightly high.

Ireland
Fiat 500
June 9, 2022

Pros: Efficient, very easy to find perfect car for the perfect journey

Cons: Nothing it was brilliant from start to finish

Spain
Ford Focus
May 13, 2022

Pros: Nice reliable car

Cons: Long drive to get to the office. No facilities while there. Payment system failed and needed a 20 minute reboot.

United Kingdom
Ford Fiesta
April 11, 2022

Pros: Quick and easy and friendly

Cons: only one agent was available

Ireland
Fiat 500
March 23, 2022

Pros: nothing

Cons: no credit car no car

Spain
Ford Fiesta
March 15, 2022

Pros: Very nice people.

Israel
Fiat 500
October 12, 2021

Pros: Nothing

Cons: Absoulute rubbish service

United Kingdom
Ford Fiesta
June 25, 2021

Pros: The car seemed in good shape.

Cons: I was not very happy with the service ar all. It took for me to search the area around the office to find someone who looked like they'd be able to help. Once I found someone they were very rude and it got to the stage my partner asked if the assistant was in a rush because he had such a bad attitude and couldn't seem at all interested in the business. His excuse once asked was that he had to work 6am to midnight and then complained that he lost over £15,000 due to covid

Israel
Ford Fiesta
December 6, 2020

Pros: The car was perfectly fine

Cons: The agency is far from the airport itself and not a part of the 'car village' in Luton Airport. Getting there is very complicated, depends on a service bud that belongs to another cat rental company. Also getting back to the airport is only if there's a costumer of the other car rental company that needs the service bus. If there isn't one, you might wait two hours untill you get to the airport. Not recommended

United Kingdom
Ford Focus
October 27, 2020

Pros: All went smoothly.

Cons: No information/manual about car - probably a COVID restriction.

United Kingdom
Ford Fiesta
October 19, 2020

Pros: Very pleasant staff

United Kingdom
Ford Fiesta
August 16, 2020

Pros: I've had good experiences in the UK and at Easirent in Belgrade, Serbia. They don't go out of there way to invent reasons for extra charges.

Cons: the bus to slip end

Poland
Ford Focus
August 7, 2020

Pros: Fast check-in and check-out. Car in good condition. Good price.

Cons: Location outside the airport.

Switzerland
Ford Focus
August 4, 2020

Pros: The welcome in the night was very warm.

Cons: The agents are not familiar with the actual situation of trafic and airport. 1) During the night a big part of M1 was closed up to York. 2) At the airport is every luggage storage occation closed. We found a storage room at Hilton hotel Parkway ourself.

United Kingdom
Ford Fiesta
July 31, 2020

Pros: very good value for money and no issue whatsoever.

Cons: not a great location to reach.

United Kingdom
Ford Fiesta
March 20, 2020

Pros: Sorry did not have any car.

Spain
Fiat 500
March 6, 2020

Pros: very courteous and efficient

Cons: nothing

Australia
Ford Focus
February 8, 2020

Pros: The car was fine, however as previously mentioned when we collected the car we pointed out a scratch on a back Door nd was told it was not anything to Mention as it was to small, however on return we’ve. Ben charged for damage, there there was also a small mark for a stone chip o the windscreen about half a centimetre the staff member said it was over a Centimetre and was push on the screen trying to make it spread this could have been on the car before we took it it was so small,

Cons: As per comments above, your rep went straight to the mark on the back door he didn’t even look at the other doors his attitude was appalling

Israel
Ford Fiesta
February 7, 2020

Pros: nothing

Cons: nothing

United Kingdom
Ford Fiesta
January 31, 2020

Pros: Friendly (at least at this location), efficient, brand new cars, very cheap.

Cons: Cars possibly borderline which group they were in but at the price not really a problem. Could do with supplying a map of local area incl petrol station locations.

Poland
Fiat 500
January 14, 2020

Pros: No too much talk

Cons: Papers

United Kingdom
Fiat 500
October 7, 2019

Pros: Phil and Gabriel were really helpful and efficient, also the car was great fun to drive!

Cons: Great service, would recommend. There was nothing not to like!

Ireland
Ford Focus
July 23, 2019

Pros: Straight forward

Cons: Direct

Finland
Ford Fiesta
July 16, 2019

Pros: Quite thorough service, conditions fully explained and car inspected fully by myself and customer rep

Cons: The Easirent location is off airport, extremely difficult to find when returning the car and did not have time to fill up the petrol tank, simple map showing route from M1 exit could be useful. WiFi access in UK abysmal so could not use smartphone

United Kingdom
Ford Fiesta
March 30, 2019

Pros: Very friendly guys and easy quick service to collect and drop off the car. The location is also really handy as you can get there via the airparks bus.

United States of America (USA)
Ford Galaxy
March 23, 2019

Pros: cheap, friendly

Cons: super far and out of the way. location is not convenient to the airport at all, even with shuttles

United Kingdom
Ford Focus STW
February 15, 2019

Pros: Easy to work with very friendly staff

Cons: Took longer than expected to get the car but this was due to help other customers that had not booked

Spain
Ford Fiesta
February 15, 2019

Pros: Efficient, courteous, friendly

Cons: Nothing

United Kingdom
Ford Fiesta
November 21, 2018

Cons: I had an issue with the car hirer: their T&Cs on this booking site stated they would 'block' payment on a card for security deposit of £1500. When I went to collect the car, the hirer wanted full upfront payment £1500 & to go to booking site to get it refunded. I complained to this website and cancelled the hire. The customer service team said they would write because it 'was complicated', but never did. And they never refunded my deposit - even though their ad says I would get it back!!

United States of America (USA)
Ford Fiesta
November 13, 2018

Pros: Nothing. Horrible horrible service. When I asked for a refund I was told it was a non refundable price although I didn’t even get a car from you.

Cons: Terrible customer service. Directions sent me to the wrong place. Customer service that had no idea how to help and kept telling us to be patient and wait (in the pouring rain), and the shuttle would show up. The shuttle was actually on the other side of the airport. . Awful service once I arrived to get the car - one employee for a long line of people. I wasted 2 hours just trying to find the rental place and it would have been at least another hour waiting for a car.

Ireland
Ford Galaxy
November 7, 2018

Pros: The agent was polite and apologetic but that didn't help me get away any faster

Cons: When I arrived you had one agent there so it took about 80 mins to get my car which is not really acceptable

Latvia
Ford Fiesta
October 31, 2018

Pros: Helpful agents

Cons: Very dirty car with smell of cigarettes inside. 30 minute waiting in a container-type room.

France
Fiat 500
October 25, 2018

Pros: all was easy

Cons: the office was difficile to find no much indication need to have a sign outside

Denmark
Ford Tourneo
October 24, 2018

Pros: No fuss in the customer service.

Cons: The car was not readied before the pickup. They found out about a puncture when I came to pickup. I had a very long wait time. Full insurance coverage bought through DCH did not mean full coverage through Easirent, so they wanted to reserve a deposit on a credit card. Full tank to full tank, means that they reserved a charge on the credit card, instead of just letting me drive off and settling upon returning.

United Kingdom
Skoda Octavia
October 16, 2018

Pros: Nothing worst service I have ever recieved

Cons: Anything rip off merchants

United Kingdom
Hyundai i30
October 12, 2018

Pros: very poor, almost unprofessional

Cons: rude, slow and intimidating conversations

United Kingdom
Fiat 500
October 8, 2018

Pros: Good price, great technical guy (in the car park checking over car with me)

Cons: Information given on bookingdid not match experience upon car hire. I.e. told I needed three pieces of information but actually needed additional documents which I found stressful as I had to organise this on my phone when collecting the car (two forms of ID and DVLA check code), and it was not made clear when booking that the company would keep a block on my credit card and the fuel deposit (£1595) for a further 7 days after I returned the car and it was all signed off as ok. I need this money!

United Kingdom
Fiat 500
October 4, 2018

Pros: Nothing

Cons: Wouldnt let us leave with without paying £190 insurance. Car was disgusting. Not cleaned. Car was extremely difficult to drive. I would argue not road worthy. Service was shocking. Arguing we had caused damage when we hadn't. Had to wait ages to hand back and missed first airport bus. The worst experience I have ever had with a hire car company and I travel 10-15 times a year on business.

United Kingdom
Fiat 500
September 30, 2018

Pros: price was good

Cons: Difficult to find easirent office, took almost an hour to get car, car not clean. Too many deposits/blocks on credit card for fuel/damage etc.

Australia
Skoda Octavia Combi
September 17, 2018

Cons: added charges location

United Kingdom
Fiat 500
May 16, 2018

Pros: Nothing

Cons: I was ripped off by EasiCar, as I brought my car insurance with discovery car and I was told I was required to put down a £1200 excess or take out another insurance policy. I didn’t have £1200 on my credit card so couldn’t take our the car. I lost the £20 I prepaid and basically wasted 2 hours of my life waiting and filling in forms.

United Kingdom
Fiat 500
March 18, 2018

Pros: Khalid was very helpful I would recommend him but I would never recommend easirent unless you accept debit cards as deposit for insurance excess.wise up its the 21 st century.

Cons: Very slow in getting the car maybe 30 minutes unacceptable .

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