Easirent at Luton Airport

Pros: Great customer service

Cons: Nothing

Pros: The easirent office at Heathrow when I dropped off the car were fantastic.

Pros: Very good value

Cons: Quite far from the airport

Pros: A good service

Cons: Its a little out of the way for the drop off

Pros: Staff were friendly and efficient. Couldn’t fault the service.

Cons: They are not flexible like other car rental companies at all

Pros: Fast and easy booking process.

Cons: For me, the price was slightly high.

Pros: Efficient, very easy to find perfect car for the perfect journey

Cons: Nothing it was brilliant from start to finish

Pros: Nice reliable car

Cons: Long drive to get to the office. No facilities while there. Payment system failed and needed a 20 minute reboot.

Pros: Quick and easy and friendly

Cons: only one agent was available

Pros: nothing

Cons: no credit car no car

Pros: Very nice people.

Pros: Nothing

Cons: Absoulute rubbish service

Pros: The car seemed in good shape.

Cons: I was not very happy with the service ar all. It took for me to search the area around the office to find someone who looked like they'd be able to help. Once I found someone they were very rude and it got to the stage my partner asked if the assistant was in a rush because he had such a bad attitude and couldn't seem at all interested in the business. His excuse once asked was that he had to work 6am to midnight and then complained that he lost over £15,000 due to covid

Pros: The car was perfectly fine

Cons: The agency is far from the airport itself and not a part of the 'car village' in Luton Airport. Getting there is very complicated, depends on a service bud that belongs to another cat rental company. Also getting back to the airport is only if there's a costumer of the other car rental company that needs the service bus. If there isn't one, you might wait two hours untill you get to the airport. Not recommended

Pros: All went smoothly.

Cons: No information/manual about car - probably a COVID restriction.

Pros: Very pleasant staff

Pros: I've had good experiences in the UK and at Easirent in Belgrade, Serbia. They don't go out of there way to invent reasons for extra charges.

Cons: the bus to slip end

Pros: Fast check-in and check-out. Car in good condition. Good price.

Cons: Location outside the airport.

Pros: The welcome in the night was very warm.

Cons: The agents are not familiar with the actual situation of trafic and airport. 1) During the night a big part of M1 was closed up to York. 2) At the airport is every luggage storage occation closed. We found a storage room at Hilton hotel Parkway ourself.

Pros: very good value for money and no issue whatsoever.

Cons: not a great location to reach.

Pros: Sorry did not have any car.

Pros: very courteous and efficient

Cons: nothing

Pros: The car was fine, however as previously mentioned when we collected the car we pointed out a scratch on a back Door nd was told it was not anything to Mention as it was to small, however on return we’ve. Ben charged for damage, there there was also a small mark for a stone chip o the windscreen about half a centimetre the staff member said it was over a Centimetre and was push on the screen trying to make it spread this could have been on the car before we took it it was so small,

Cons: As per comments above, your rep went straight to the mark on the back door he didn’t even look at the other doors his attitude was appalling

Pros: nothing

Cons: nothing

Pros: Friendly (at least at this location), efficient, brand new cars, very cheap.

Cons: Cars possibly borderline which group they were in but at the price not really a problem. Could do with supplying a map of local area incl petrol station locations.

Pros: No too much talk

Cons: Papers

Pros: Phil and Gabriel were really helpful and efficient, also the car was great fun to drive!

Cons: Great service, would recommend. There was nothing not to like!

Pros: Straight forward

Cons: Direct

Pros: Quite thorough service, conditions fully explained and car inspected fully by myself and customer rep

Cons: The Easirent location is off airport, extremely difficult to find when returning the car and did not have time to fill up the petrol tank, simple map showing route from M1 exit could be useful. WiFi access in UK abysmal so could not use smartphone

Pros: Very friendly guys and easy quick service to collect and drop off the car. The location is also really handy as you can get there via the airparks bus.

Pros: cheap, friendly

Cons: super far and out of the way. location is not convenient to the airport at all, even with shuttles

Pros: Easy to work with very friendly staff

Cons: Took longer than expected to get the car but this was due to help other customers that had not booked

Pros: Efficient, courteous, friendly

Cons: Nothing

Cons: I had an issue with the car hirer: their T&Cs on this booking site stated they would 'block' payment on a card for security deposit of £1500. When I went to collect the car, the hirer wanted full upfront payment £1500 & to go to booking site to get it refunded. I complained to this website and cancelled the hire. The customer service team said they would write because it 'was complicated', but never did. And they never refunded my deposit - even though their ad says I would get it back!!

Pros: Nothing. Horrible horrible service. When I asked for a refund I was told it was a non refundable price although I didn’t even get a car from you.

Cons: Terrible customer service. Directions sent me to the wrong place. Customer service that had no idea how to help and kept telling us to be patient and wait (in the pouring rain), and the shuttle would show up. The shuttle was actually on the other side of the airport. . Awful service once I arrived to get the car - one employee for a long line of people. I wasted 2 hours just trying to find the rental place and it would have been at least another hour waiting for a car.

Pros: The agent was polite and apologetic but that didn't help me get away any faster

Cons: When I arrived you had one agent there so it took about 80 mins to get my car which is not really acceptable

Pros: Helpful agents

Cons: Very dirty car with smell of cigarettes inside. 30 minute waiting in a container-type room.

Pros: all was easy

Cons: the office was difficile to find no much indication need to have a sign outside

Pros: No fuss in the customer service.

Cons: The car was not readied before the pickup. They found out about a puncture when I came to pickup. I had a very long wait time. Full insurance coverage bought through DCH did not mean full coverage through Easirent, so they wanted to reserve a deposit on a credit card. Full tank to full tank, means that they reserved a charge on the credit card, instead of just letting me drive off and settling upon returning.

Pros: Nothing worst service I have ever recieved

Cons: Anything rip off merchants

Pros: very poor, almost unprofessional

Cons: rude, slow and intimidating conversations

Pros: Good price, great technical guy (in the car park checking over car with me)

Cons: Information given on bookingdid not match experience upon car hire. I.e. told I needed three pieces of information but actually needed additional documents which I found stressful as I had to organise this on my phone when collecting the car (two forms of ID and DVLA check code), and it was not made clear when booking that the company would keep a block on my credit card and the fuel deposit (£1595) for a further 7 days after I returned the car and it was all signed off as ok. I need this money!

Pros: Nothing

Cons: Wouldnt let us leave with without paying £190 insurance. Car was disgusting. Not cleaned. Car was extremely difficult to drive. I would argue not road worthy. Service was shocking. Arguing we had caused damage when we hadn't. Had to wait ages to hand back and missed first airport bus. The worst experience I have ever had with a hire car company and I travel 10-15 times a year on business.

Pros: price was good

Cons: Difficult to find easirent office, took almost an hour to get car, car not clean. Too many deposits/blocks on credit card for fuel/damage etc.

Cons: added charges location

Pros: Nothing

Cons: I was ripped off by EasiCar, as I brought my car insurance with discovery car and I was told I was required to put down a £1200 excess or take out another insurance policy. I didn’t have £1200 on my credit card so couldn’t take our the car. I lost the £20 I prepaid and basically wasted 2 hours of my life waiting and filling in forms.

Pros: Khalid was very helpful I would recommend him but I would never recommend easirent unless you accept debit cards as deposit for insurance excess.wise up its the 21 st century.

Cons: Very slow in getting the car maybe 30 minutes unacceptable .