Easirent at Shannon Airport

Pros: Agent did not know we wanted a 9 passenger vehicle. He gave the one he used to ferry people to/fm airport. Not clean, only 1/4 tank of gas and 100,000 miles on it. Did not feel safe.

Cons: Due to changes in my itinerary turned car in one day early and got no credit. Says it is in terms and conditions. Knew before I left on my trip that my itinerary changed and tried to call customer service to make change. No one ever picks up

Pros: Poor communication double selling insurance and said bback in ten minutes on the door but actually it was two hours

Cons: I confirmed my drop off time and time I needed to be at the airport. I was told the day before to be at the office at 7:30am . When I got there, nobody was there. I called and they said they were at the airport and would be there in 15 min. They knew I needed to be AT the airport by 8am. When they arrived at 7:45, they told me they had to help someone else and to just go to the airport and leave the car. It ended up working out, but wasn't a good experience for me

Pros: almost everything

Cons: not a lot

Pros: The car was suitable.

Cons: Series of miscommunications let to this negative experience.

Cons: poor attitude of staff. tried to give us a smaller car. kept us waiting. we had to return at night to get the correct car. car was poor.

Pros: Clear instructions polite staff

Cons: N/a

Pros: The agent was very helpful and friendly

Cons: The gas tank was not ful

Pros: See comments above

Cons: See comments above

Pros: Great company and local team! Sebastian was especially helpful and professional

Pros: Nothing

Cons: Your RUDE staff members

Pros: Efficient friendly staff

Pros: The attention for the agents.

Cons: the waiting time for the delivery of the vehicle

Pros: Get a grip or go bust.i used to work for europcar- you are not good enough

Pros: Paddy and his team are great to deal with, use them a lot, never any problem. On last collection, Sebastian had internet osdues but still sorted out col k ection quickly on the phone.

Pros: Nothing. They were rude and unhelpful

Cons: They didn’t have my car and tried to charge me a late fee

Pros: It was great!!

Pros: Avoid

Cons: unprofessional , rude

Pros: Service was good about picking up at air port

Cons: Was told by agent that I was not covered through easierent to and that I would have to call discover if I had a problem with car. Agent said that we did not order gps, which we did and that we were not covered for anything, that’s not reassuring when traveling

Pros: Nothing

Cons: Had to wait for a shuttle as the first car was too small for all of us, had to leave half the family at the airport. Took more than one hour to get a car & was charged double the quoted amount. Was charged for dropping of the vehicle at a different airport. The said office which was not even at the airport & no instructions or map were given at the time of hire.

Pros: Professional and polite service from the first phone call to dropping of the car. We arrived in shannon airport and missed the shuttle bus but a car was sent to collect us straight away. Hiring and dropping of the car was so easy. Very pleased and will definitely use again . Drivers were pleasant and helpful. Thank you once again, Michael moloney

Cons: Could not find a fault

Pros: Nothing

Cons: Didn’t keep car for me when train/flight was late. Didn’t provide alternate, charged me anyway. To talk SCAM. -Never Again. Look for m,y review on Kayak and Travelocity

Pros: Great service

Pros: Given upgrade

Cons: Nothing to dislike

Pros: They cancelled my reservation because the flight was delayed

Pros: Concluding my business with Easirent and having to further reason to use this company.

Cons: Poor quality service, car was disgusting on arrival, cigarette smells and broken dash board, many scratches and poor treatment of the car. Less than a quarter petrol in the tank. Poor service.

Pros: Very friendly guy, willing to share information about the area.

Pros: Price and quality of car

Cons: Delay in being picked up at airport. This was due to the central number provided not being answered and not down to staff at Shannon

Pros: Paddy was super helpful. Highly recommended and will be using again

Pros: Nothing. The Easirent employee was extremely rude and in the end did not hand over the car I rented. I never got to collect or drop off the car, I don't know if the car was clean or in a good overall condition.

Cons: I have never had a bad experience like the one with Easirent with any other car rental company anywhere in Ireland or the rest of Europe and I have been renting cars in Ireland every year for the past 20 years.

Pros: Very friendly and efficient

Cons: Nothing

Pros: Very easy to book, good service at office

Cons: Very good

Pros: Value

Cons: A little annoying having to get shuttle to hotel to collect car, but not a big problem overall

Pros: The shuttle bus didn’t pick us up to get the car !!!

Cons: Didn’t get to the car !!!

Pros: The agent himself (can’t remember his name sorry ) was professional , swift and comfortable . No waiting about atall . Collected right outside terminal and dropped directly next to rental office only down the road .

Cons: The fact I hadn’t found them earlier

Pros: Very efficient with the paperwork.

Cons: Slow pickup in terrible weather...

Pros: VERY FRIENDLY AND GOOD CUSTOMER SERVICE ESPECIALLY WHEN GETTING PICKED UP 7 TAKEN BACK TO AIRPORT

Cons: N/A

Pros: The front Tyre was under recommended thread... Inner tape was visible.the Tyre was wore on the inside

Pros: Not much

Cons: They gave me a different grade car than originally booked, 1 grade down from what was booked as they had no other car available. They never told me this and still took the payment for the higher grade car. I noticed this as the car was brought to the front door after payment, it was a much smaller car than booked but the Easirent agents were happy to just pull try and pull the wool over my eyes and hope I didn't notice. They didn't refund the difference. The car had no fuel cap, disgraceful.

Pros: Good location, and perfect service

Pros: The service was great

Cons: It felt like the insurance sale was a bait and switch from the online order that said it “included” insurance

Pros: Car was great, service was great.

Pros: Good car

Cons: Upon bringing the car back on our departure day, there was only one staff member at the office. He, himself, had to shuttle a third of our group of 11 back to the airport, then complete the other two journeys due to our number and comlete the admin. This left us being delayed getting back to the airport and this is a horrid feeling. I cannot understand why there were not two or more members of staff there. We could also have taken ourselves back to the airport and cars collected there.

Pros: The staff were very friendly and helpful and when I was eventually picked up the service was great.

Cons: I had to wait for 40minutes at the airport after 3 phone calls, and it really wasn’t clear what I had to do when I got out of the airport.!