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Easirent at Shannon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly and informed staff
Pros: Great experience, car was new and performed well. Easirent rep very helpful and punctual for pick up and drop off back to Shannon Airport.
Pros: Paddy was extremely helpful.
Cons: We were confused about how to make contact with the office for pickup.
Pros: Easirent is trying to charge a fraudulent valeting fee of almost 1500 euros for a little sand in the car and dust on the outside.
Cons: Ridiculous charges after the contract has been signed!
Pros: Friendly, accommodating staff. Great price.
Pros: Agent did not know we wanted a 9 passenger vehicle. He gave the one he used to ferry people to/fm airport. Not clean, only 1/4 tank of gas and 100,000 miles on it. Did not feel safe.
Cons: Due to changes in my itinerary turned car in one day early and got no credit. Says it is in terms and conditions. Knew before I left on my trip that my itinerary changed and tried to call customer service to make change. No one ever picks up
Pros: Poor communication double selling insurance and said bback in ten minutes on the door but actually it was two hours
Cons: I confirmed my drop off time and time I needed to be at the airport. I was told the day before to be at the office at 7:30am . When I got there, nobody was there. I called and they said they were at the airport and would be there in 15 min. They knew I needed to be AT the airport by 8am. When they arrived at 7:45, they told me they had to help someone else and to just go to the airport and leave the car. It ended up working out, but wasn't a good experience for me
Pros: almost everything
Cons: not a lot
Pros: The car was suitable.
Cons: Series of miscommunications let to this negative experience.
Cons: poor attitude of staff. tried to give us a smaller car. kept us waiting. we had to return at night to get the correct car. car was poor.
Pros: Clear instructions polite staff
Pros: The agent was very helpful and friendly
Cons: The gas tank was not ful
Pros: See comments above
Cons: See comments above
Pros: Great company and local team! Sebastian was especially helpful and professional
Cons: Your RUDE staff members
Pros: Efficient friendly staff
Pros: The attention for the agents.
Cons: the waiting time for the delivery of the vehicle
Pros: Get a grip or go bust.i used to work for europcar- you are not good enough
Pros: Paddy and his team are great to deal with, use them a lot, never any problem. On last collection, Sebastian had internet osdues but still sorted out col k ection quickly on the phone.
Pros: Nothing. They were rude and unhelpful
Cons: They didn’t have my car and tried to charge me a late fee
Pros: It was great!!
Cons: unprofessional , rude
Pros: Service was good about picking up at air port
Cons: Was told by agent that I was not covered through easierent to and that I would have to call discover if I had a problem with car. Agent said that we did not order gps, which we did and that we were not covered for anything, that’s not reassuring when traveling
Cons: Had to wait for a shuttle as the first car was too small for all of us, had to leave half the family at the airport. Took more than one hour to get a car & was charged double the quoted amount. Was charged for dropping of the vehicle at a different airport. The said office which was not even at the airport & no instructions or map were given at the time of hire.
Pros: Professional and polite service from the first phone call to dropping of the car. We arrived in shannon airport and missed the shuttle bus but a car was sent to collect us straight away. Hiring and dropping of the car was so easy. Very pleased and will definitely use again . Drivers were pleasant and helpful. Thank you once again, Michael moloney
Cons: Could not find a fault
Cons: Didn’t keep car for me when train/flight was late. Didn’t provide alternate, charged me anyway. To talk SCAM. -Never Again. Look for m,y review on Kayak and Travelocity
Pros: Great service
Pros: Given upgrade
Cons: Nothing to dislike
Pros: They cancelled my reservation because the flight was delayed
Pros: Concluding my business with Easirent and having to further reason to use this company.
Cons: Poor quality service, car was disgusting on arrival, cigarette smells and broken dash board, many scratches and poor treatment of the car. Less than a quarter petrol in the tank. Poor service.
Pros: Very friendly guy, willing to share information about the area.
Pros: Price and quality of car
Cons: Delay in being picked up at airport. This was due to the central number provided not being answered and not down to staff at Shannon
Pros: Paddy was super helpful. Highly recommended and will be using again
Pros: Nothing. The Easirent employee was extremely rude and in the end did not hand over the car I rented. I never got to collect or drop off the car, I don't know if the car was clean or in a good overall condition.
Cons: I have never had a bad experience like the one with Easirent with any other car rental company anywhere in Ireland or the rest of Europe and I have been renting cars in Ireland every year for the past 20 years.
Pros: Very friendly and efficient
Pros: Very easy to book, good service at office
Cons: Very good
Cons: A little annoying having to get shuttle to hotel to collect car, but not a big problem overall
Pros: The shuttle bus didn’t pick us up to get the car !!!
Cons: Didn’t get to the car !!!
Pros: The agent himself (can’t remember his name sorry ) was professional , swift and comfortable . No waiting about atall . Collected right outside terminal and dropped directly next to rental office only down the road .
Cons: The fact I hadn’t found them earlier
Pros: Very efficient with the paperwork.
Cons: Slow pickup in terrible weather...
Pros: VERY FRIENDLY AND GOOD CUSTOMER SERVICE ESPECIALLY WHEN GETTING PICKED UP 7 TAKEN BACK TO AIRPORT
Pros: The front Tyre was under recommended thread... Inner tape was visible.the Tyre was wore on the inside
Pros: Not much
Cons: They gave me a different grade car than originally booked, 1 grade down from what was booked as they had no other car available. They never told me this and still took the payment for the higher grade car. I noticed this as the car was brought to the front door after payment, it was a much smaller car than booked but the Easirent agents were happy to just pull try and pull the wool over my eyes and hope I didn't notice. They didn't refund the difference. The car had no fuel cap, disgraceful.
Pros: Good location, and perfect service
Pros: The service was great
Cons: It felt like the insurance sale was a bait and switch from the online order that said it “included” insurance
Pros: Car was great, service was great.
Pros: Good car
Cons: Upon bringing the car back on our departure day, there was only one staff member at the office. He, himself, had to shuttle a third of our group of 11 back to the airport, then complete the other two journeys due to our number and comlete the admin. This left us being delayed getting back to the airport and this is a horrid feeling. I cannot understand why there were not two or more members of staff there. We could also have taken ourselves back to the airport and cars collected there.
Pros: The staff were very friendly and helpful and when I was eventually picked up the service was great.
Cons: I had to wait for 40minutes at the airport after 3 phone calls, and it really wasn’t clear what I had to do when I got out of the airport.!