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Autounion at Norman Manley International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: No one met me at the airport. After eating at the Kingston airport for almost one and a half hours, I decided to charter transportation to my destination. I kept getting promises that my rental car would be delivered. I kept getting excuses about why it wasn’t delivered, until it turned out that I was dealing with ACTUAL scammers. I would not recommend this service/site to my worst enemy!
Cons: I liked nothing. I was stranded for 5 days before I could arrange another rental
Pros: Easy to book but very difficult to get the car.
Cons: This is my second time using this service and I am yet to meet and greet with anyone. On both occasions I have been at the airport for hours, calling numbers after number just to speak with someone. The drop off was rushed and I didn't get enough time to look over the car. I also didn't like the fact that a car was provided from Montego Bay for me who was in Kingston. I had issues with the car and couldn't take it to the car rental company for them to look over it.
Pros: I reserved a car and when I show up there was no car
Cons: Everything I reserved a car and when I show up there was no car
Pros: I didn't get to car I was Requested no back up Cramer no ub player
Pros: Absolutely disgraceful and disgusting
Pros: Sensor broken in car. Boot always saying open. Reported but nothing done
Cons: How long it was. The staff were patronising and gave me the run around. Shame!
Pros: Nothing. This was a horrendous experience.
Cons: It took 2 hours to pick up the car. I did not order an old filthy car. No Radio No Apple play I was promised a sat nav, they did not bring it. I was promised a change of car, they did not bring it. I continue with the booking on the promise that they would change the car. They did not bring the car. They did not inform me formally that they were not going to bring the car on a day different to the pre arranged car changeover. I am appalled at the service given by this company.
Pros: La voiture ne correspondait pas au modèle réservé Le voyant moteur était allumé en permanence Le frein était défaillant Les pneus étaient lissent et un a totalement explosé
Cons: On a dû attendre 8h pour un changement de véhicule et la roue de secours n’était pas fonctionnel car pas gonflé
Cons: It is being a hard time trying to get an invoice.
Pros: The deal was fair and the staff were kind.
Cons: It took some time for the agents to come to the airport at the pick up as their office is not at the airport. I found a bit frustrating that when calling at the office, the call was not answered so we needed to call other numbers provided, one by one, to finally get a person.
Pros: The customer service was responsive, communicated with me via email and proposed a solution.
Cons: I lengthly already described to mrs. Matilde via email and send pictures. If important you may get those emails from her. Basically no one waited at the airport, the guy said he lost the keys and the parking tichet, gave me a very dirty car without any form signed and with expired insurance and yearly technical verification. The car made strange noises when driving. Thank god no incident while on the roads.
Pros: Competitive prices.
Cons: It was all good.
Pros: Quick and easy to use
Pros: The agent was helpful and prompt when contacted
Cons: Transacting in an outside car park at night in a rush and being given a car without valid road fitness paperwork
Pros: Don’t think I will use the service again:
Pros: I didn’t like anything
Cons: There weren’t No service to like
Pros: You guys took my money and had me standing at the airport waiting like a fool. Called the phone number and waited for 15 minutes to no one picking up the phone