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Surprice at Naples Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Person serving was friendly.
Cons: Waited over 3hrs to pick up the car. Poor customer service - no communication as to why delays were taking please, no seating area, no facilities. Extra hidden cost for UK drivers if you don't have an international driving licence. Car was old, damage and even had a problem with the gears. Car was dirty
Pros: The car was dented on the sides, but a good car and it being hybrid was cheap to run.
Cons: The agent deliberately overcharged me. Instead of charging the amount on the booking, they charged nearly triple. They did not tell me this when I paid and then the agent wouldn't give me the papers, and said it would be emailed instead - so I had left before I knew I had been charged so much. I was unable to challenge the bill and so was ripped off. I would not recommend this company because of this and they should not be in business.
Pros: They were very courteous
Cons: Waited too long to be picked up. The mini bus right indicator not working - very dangerous for us!
Cons: Pasquale at the SurPrice service counter forced me to take additional insurance because i did not have an international license. Pasquale told me if I didn’t purchase the additional insurance he would not release the vehicle to me. Even though I had purchased insurance online and was FULLY covered, I had NO choice but to pay the additional 219.99€ of insurance or else he would not give me the car. Very disappointed in this rental cars tactics of forcing customers to take coverage not needed
Cons: We ordered a specific car (expensive 7 seat) and got a 9 seat minivan instead! Very hard to drive and park in the small roads of south italy. No Bluetooth, no back mirror. Only a phone number to contact for picking up and bringing back the cat.You have to call a number of times till they answer.
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