TopCar at La Palma Airport

Pros: We were asked on picking up car to check the exterior for marks and take photographs and What’s app them into the company. We did this bit the photographs would not send. We tried several times via text and what’s app. On contacting head office we could only fill in a form. No one got back to us. The office was closed Friday evening- Monday am. Tried phoning local office several times. No one picked up!!! I’m not sure what would have happened if we’d had a major problem. Staff not helpful

Pros: everything was easy, fast and fluent

Cons: -

Pros: Easy to find.

Cons: Extremely slow check in. Gave us a large van instead of a small car which we had to exchange. Had to send pictures of any damage found to them by text with no idea of what was relevant. Car was 1/2 full of fuel.

Pros: In airport for pick and drop off

Cons: Can was very poorly maintained. Brakes shuddered and wipers gone. Old car. Agent also takes 700 euros from account (not block but takes out). Return they don’t want to check the car. Would not recommend again.

Pros: Quality of car

Cons: AVOID TOP CAR - read important notice: Excess deposit is NOT blocked on credit card but CHARGED, what means, if your currency is not EUR, you pay exchange rate (buy x sell) when they charge it and when return. MOST 99% of car rentals are blocking amount on credit card but TOP CAR is charging it! If your currenty is not the same as car rental then AVOID TO USE TOP CAR! For my 4 days car rental which cost was 88EUR I paid for exchange rate 40EUR additionally so it was super expensive rental! :(

Cons: we changed the first day the car because there were problems wit h the gear

Pros: Eerlijk , service gericht , snelle afhandeling, super tevreden

Cons: Vriendelijk personeel, en mooie auto,s, zeer goed geprijst. Aanrader

Pros: Fast drop-off.

Cons: 1,5 hour long waiting in line for pick-up. Also didn't get the car I wanted and specifically requested.

Pros: It is mentioned above.

Cons: None.

Pros: Very organised company with excellent support!

Pros: Friendly, polite, efficient

Pros: Relación calidad-precio inmejorable.

Pros: Overall experience was good

Cons: I didn’t like that car was not properly checked for damages before picking up. That added up to time spent at pick up. They have an alternative solution for that, that customer checks and send an video to whatsapp, although having experience from broad variety of car rental companies it sometimes does nit work out properly, so asked the staff to fix it before pick up.

Cons: To pay a deposit by creditcard even if the car is fully ensured. Good thing is that the deposit was paid back immediately at the end of the rental period.

Pros: They probably trust people but this has some negatives.

Cons: As a careful person to prevent any issues I'm doing first check for damages. The car has (with only about 7000km) many of them unlisted. So it takes some time to prevent any issues when dropping car back (as some non fair companies are accusing customers for damages that were already at the time of rental). To my big confusion there was like zero check when dropping car back. At TOPCAR they are "friendly and easy" but unfortunately customers are not taking enough care and make damages.

Pros: The courtesy and the easy check-in.

Cons: Nothing

Pros: God bil til rimelig pris

Cons: Manglede nok et check ved aflevering. Havde ingen nye skader, men ingen checkede det.

Pros: Friendly staff!

Pros: They refunded the deposit promptly

Pros: As above

Cons: Nothing !

Pros: Good instructions, easy to find the kiosk,

Cons: Unclear where to leave the key when dropping off the car

Pros: Nice friendly helpful staff

Cons: No one to check over car on arrival or departure.

Pros: Easiness of booking

Cons: There were more defects on the car then were mentionned at the rentaldocument so we had to send an e-mail with New pictures. Overall that leeds to more stress when teturning the car

Pros: Nothing

Cons: Please can you arrange to get me a full refund as I had to spend £900 on another car

Pros: looked good on the internet

Cons: selection of location on the webpage should be more specific as to which country or island. My mistake but not easy to resolve as Top Car said it wasnt them and was not able to phone Discover Cars on arrivcal in Mallorca ( Palma) . My 114 euro loss !

Pros: It was a very quick and easy pick up and drop off. No attempt to pressure us to buy additional cover. All the information we needed was provided and the staff were friendly and helpful

Cons: The car itself wasn’t in the best of condition and sounded quite ropy

Pros: Prisen kontra udleveret bil svarede godt til forventningerne

Cons: Det tog alt for lang tid at få udleveret og underskrevne papirerne til udlevering af bilen. Mange af oplysningerne var givet på forhånd. Vi har Platinium Mastercard så det var det eneste sammen kørekort det var nødvendigt at registrere. Der var 3 foran os i køen og det tog ca. 1/2 time. Der var ikke kø ved de andre udlejere og køen til Topcars var laaang så det siger noget om at I er populære.

Pros: As expected

Cons: No water in washers

Pros: Not to much pappers to fill...

Cons: I have to pay for the fuel. I have to pay the full tank, and when i drop the car i didn´t use all the fuel they give back the money.

Pros: The rental desk representative at the airport was professional and helpful. On the road we had a question and we were able to reach a representative by phone immediately, who addressed our issue.

Cons: The price was right; the rental process easy; the service was good. The only snag was with the GPS. We requested a GPS at the rental desk and were charged 18 Euros for a "Ton Ton" model who came with no instructions. I though I would be able to figure it out but that was not the case. In addition the suction cup would not work either. Bottom line: I paid for something I could not use. This was not the fault of the representative at all. She just provided what the company had.

Pros: Excellent I will use again

Cons: Easy to arrange and the lady at the service desk at the airport was fantastic

Pros: Friendly, competent staff. Took time to ensure that all aspects of the hire arrangement were understood.

Pros: The employees and everything was easy

Cons: Nothing