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Thrifty at Windhoek Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Efficient and simple
Pros: I had an issue with Hertz car rental i did not get my rental i was told i am blacklisted by them over an offense i did in 2016 had they prepared my rental i think thy would have alerted me in time so I make alternate arrangements but I was only told on pick up which complicated my.life extremely.
Cons: Thrifty agree to refund one day fee because I return the car one day earlier due to airline fault flight rescheduled. To date I have not receive the refund
Pros: The personnel were excellent
Cons: No complaints
Pros: Very helpful staff did everything they could to sort out a problem
Cons: Didn’t have the car I booked but they delivered it late.
Pros: Great, the service was very helpful. The agent walked the extra mile
Cons: ONE OF THE CAR SEAT BELT/ SAFETY BELT WAS NOT WORKING
Cons: deposit not given back at dropping out but delayed 2 weeks (?)
Pros: I cannot fault the service by Thrifty
Cons: Vehicle in good condition but with many scratches and indentations
Pros: Good, everybody ready to help
Cons: They did not give us the car we booked on arrival, becuase it was not available, even though we booked seven months in advance. We had flat trye and we had to pay 500N$ as administration fee
Pros: All good top rating
Cons: I didn’t get the car I asked for. Specifically. I asked for a min 320 and I got a 318..
Pros: the car was exactly what I asked for, in good condition and very comfortable
Cons: The service was slow, the idea that we were charged for valeting a dusty car in Namibia is preposterous in view of the fact that there are only dirt roads! The deposit has not been refunded properly, even though we paid for the valeting charge separately. Not good enough overall.
Pros: Pleasant and friendly staff. The issue we had was dealt with quickly and satisfactorily.
Cons: The car had to be returned clean and there was no car washes working in the petrol stations in Windhoek Namibia. It proved a difficult task.
Pros: Nothing, it was chaos and they gave us a car that got us stranded in the middle of nowhere and were not able nor willing to assist us
Cons: Everything, it was chaos and they gave us a car that got us stranded in the middle of nowhere and were not able nor willing to assist us
Cons: I have asked for a car with automatic gear and was given a manual one. Also, on return they didn’t give me the final invoice and I haven’t receiv e it yet
Pros: The car was provided as ordered, and suited our needs well
Cons: The car was registered in South Africa, and we were stopped at a police checkpoint 1 hour north of Windhoek. We were told we had to turn back as the entry permit for Namibia had expired that day. We had to drive an hour back to the Thrifty office to get an updated permit, costing us 2 hours out of our trip. This was totally irresponsible on the part of Thrifty. Also the GPS unit provided had not had the maps updated, as it couldn't find quite a few dirt roads. We had to rely on paper maps
Cons: The first car they gave me didn't start at all. Replacement car came with terrible worn out tires. couldn't wait longer - and sure enough one of the tires loss air pressure after few days. I took insurance for
Pros: This can be a good and bad thing at the same time because we found out there was no car available on arrival the one we booked. Thrifty was trying hard to find a good car for us, unfortunately we both fount hard to drive a manual car, and ended up getting suggested a better valued car than the one we actually booked. Thanks for suggesting with free upgrade.
Cons: The only problem of our vehicle was a poor air-conditioner. Thinking that day time in Namibia is pretty hot and dusty, you don't want to really open car windows to block dust from outside, but air conditioner didn't work properly and gave us a medium temperature breeze even if we set up max/cool full power. Other than that, we were satisfied with the most of the things.
Pros: Nothing.We felt fooled by the company.In order to make us accept the car they had available they lied about the car year model and its current usage.
Cons: I didn´t receive the car required and not even one in the same category.It was a double cabin pick up with a faulty canopy which didn´t lock properly and let a lot of dust in and ruined the cleaninless of my luggage. After some phone calls and 4 days in the contract the car was replaced by one that fit our requirements.
Pros: They were very accommodating, efficient and friendly.
Cons: The car was not in good conditions (suspension). When help was needed because the car was broken no one come to help us. I hope you dont charge nothing of the 3000 NAD that we have done for deposit.
Pros: Time spent picking up and dropping off the car.
Cons: The car suspension was very worn. No refund made of a new tire even with insurance payed.
Pros: easy pick up, counter staff were good
Cons: car wasnt what I booked - booked a 4x4 and didnt get one even though I was told it was ! car breakdown - lack of real help and understanding from fleet assistance .
Pros: Convinience and Accessibility