Hertz at Windhoek Airport

Pros: They were kind, fast and efficient, the car worked great for the purpose of 4x4, we had 2 extra tyres (thank God we never had flat tyres during the trip), they were available to extend our rental for one extra day by simply calling them on the phone.

Cons: The condition of the car was not perfect. The steering wheel was shaking when driving above 90 km/h and we had to waste 2 hours going in a garage in Windhoek in their place to make wheel balancing, but that didn't solve the problem in the end. Anyway, the car was perfectly usable and we had no trouble driving on gravel roads and on the sand, so the overall performance was good enough for us.

Pros: Very efficient

Cons: Nothing

Pros: pouco

Cons: aluguei uma viatura toyota fortuner e quando cheguei ao balcao tinha um suzuki vitara que nada tem a haver com o toyota

Pros: It was very smooth and the car was in a very good condition.

Cons: It took a while to print the documents. The insurance system was a little complicated in terms of billing and refund.

Pros: Professional and friendly.

Pros: Friendly staff

Cons: Very large holding deposit, much larger than is required in other countries.

Cons: Our only complaint was that the enclosure to the storage area in our Toyota did not have a good seal so when driving on gravel/ dusty roads, our luggage became covered in thick dust.

Pros: The car pick up was super fast and good

Pros: Fast service, new car provided.

Cons: No road map offered, even for a payment.

Cons: The not correctly done Invoice

Pros: speed of booking out

Pros: Great, efficient service from everyone we dealt with, picking up and dropping off. The vehicle was extremely clean and in great condition. Would definitely use them again and recommend to friends and family.

Cons: Nothing.

Pros: Very efficient service provider

Cons: Hertz should not be dealing via service providers like DiscoverCars who do not honour their promises to the customer.

Pros: Employrees and Windhoek airport were top notch!

Pros: Very good and efficient service.

Cons: The only issue was that 2 tires were very old and on a trip to Namibia, road are hard on tires. So we had 2 flats in a short time, but only one spare tire... which let us in the middle of the desert without network and one tire we couldn't change. Fortunately we finally got help from people passing by, but the tires should have been verify before letting the car to customers. Lost of time lost to resolve everything... But when we reach Hertz after, we got very good service.

Pros: The guy was very helpful and kind

Cons: The car had a terrible smell and also they took more money on my credit card. The Rental fee was supposed to be R3833 but they took

Pros: Efficient

Cons: The deposit hold is still not lifted.

Cons: The vehicles steering wheel was shuddering whilst driving and that was not a great experience. Disappointed that they release a car with this type of issue unresolved. Lastly, not much car choice options were offered or on hand to select from. So, doesn’t help to say xx car or similar at booking stage and I know the fine print will cover you for this but not great from an experience and an expectation standpoint.

Pros: Very recommended : courtesy and happiness of the operators , all the process was extremely fast

Cons: I like it at all

Pros: Very confused

Pros: Insurance policy

Pros: Nothing

Cons: Nothing

Pros: Car was great.

Cons: It was a diesel but the key said unleaded fuel. That could be a problem. Extra moneys were charged without explanation. Now I have to go back to sort out.

Cons: From the first day the drivers' door did not not close well.

Pros: Nothing at all. Wouldn’t recommend

Cons: Everything was just poor service

Pros: Horrible services

Cons: Bad service. After returning a car, Hertz deducted 113 EUR without providing any explanation. I asked for invoice but I cannot receiver. Moreover, we returned car few days earlier, and Hertz informed that they should give compensation. After Hertz asked to contact discovercars. Unfortunately, discoverycars appeared useless, not helping at all. As an EU diplomat I am planning to use my diplomatic immunities and contact HQ of Hertz, informing very bad services.

Pros: Everything

Cons: Nothing

Pros: i appreciated the service i have received from the car rental agent Joe, he went the extra mile for me!

Cons: Hidden costs not indicated, no clear communication on the prices, deposits, insurance

Pros: Not a lot

Cons: Staff rude and unhelpful

Pros: The car was in perfect confitions, quite new and was a really good car.

Cons: They were a bit tricky when picking up the car and tried to get me pay for everything, additional tyres and screen insurance (even though I already had it with DiscoverCars), and told me that I could pay 350 namibian dollars (NAD) to avoid paying the deposit of 32000 NAD. In the end it was 350 NAD per day, 4000 NAD per 11days... so I felt like cheated.

Pros: They sorted a problem out efficiently and without fuss. Staff was friendly and helpful

Cons: The car given to me in the first place should never have been up for rental. passenger seats were slashed, car was dinged all over and it drifted all over the road when driving it. Amazingly it only had 20 000kms on the clock, but it was clearly a very tough 20 000kms as it looked rough...

Pros: Very helpful

Cons: the fact that my hold for the deposit which should have been removed from my credit card is STILL reflecting as a depost hold. It must please be removed. the car was returned with fuel tank filled and no issues.

Pros: Nothing to note.

Cons: 1). Service at rental desk (Windhoek Airport) is slow. 2). Issued me a vehicle that was not ready (Vehicle had to be washed still). 3). Vehicle issued was poor and dangerous - Travel at 120 Km/Hr makes vehicle swerve across the road. 4). Radio in vehicle failed to work. Sounds like arial wire detached from the radio unit.

Pros: helpful

Cons: the time to complete all the documents

Pros: It was easy to change the car (originally booked VW Kombi 8 for a 4x4 Toyota Hilux).

Cons: Agents were efficients and helpul.

Pros: Vehicle condition is ok. Unlimited mileage is good for country drive.

Cons: But car should be cleaned inside

Pros: Car was new and met my expectations.

Cons: Nothing

Pros: Taking the car back was very quick as no queue

Cons: The Queue was very long so we only got the car later than it was booked for.

Pros: Excellent

Cons: I still have not received a final account. eugener@nedbank.co.za

Cons: The excessive cost, because of not dropping the car off at the same location as the pick up.

Pros: Fast efficient and friendly.

Cons: High costs of glass & tyre insurance, as well as high cost of Super Waiver. These two items nearly tripled the car rental original costs.

Cons: very poor service, people who do not know how to explain things, charge things wrong, sell the wrong product to the consumer

Pros: Polite reps. Good car. Clean. Was dusty by drop off but no cleaning charge...so far!!!

Cons: Price

Pros: The car

Cons: The “not courteus” woman at The pick up

Pros: Everything went fast during pick-up and drop-off. The car was according to the reservation (or maybe even better). During the trip, I had some special requests and the local staff handled them impeccably. Very happy with how everything went.

Pros: employers helpfull and kind

Cons: "i cannot give you a car like this" has been the expression of hertz employer, the have to change the car with e new one, not completely clean, 1 hour after the time fixed, and generally instable in driving

Cons: My vehicle was not ready for me to pick it up upon arrival.

Pros: It was OK! :-)

Cons: The left-back tyre was a little hole, so every day it had to blow the tyre again

Pros: Excellent service and a good car

Cons: Nothing

Pros: Everything was fine.

Cons: No regrets. Just a comment to this survey: when I clicked 10 - all the "points" went blue, so I am not sure if the vote is right. But anyway, tried to give a 10er to everything. That´s not bad, well done to your staff.

Pros: Everything was fine

Pros: Picking up the car was very easy and the staff were super friendly and efficient.

Cons: When I received the car the fuel was not 100% full it was like 97%, which didn't bother me until I had to return the car, the attendee wanted a petrol slip from my last fill (lucky I had it because I wasn't told to get a slip) all they were concerned about was the fact that I had put fuel in at the end of the trip. I could have put in one liter and given them the slip and they would have been happy. which is probably what the person before me did !!! The system needs looking into !!!

Pros: The vehicle was as requested

Cons: They would not accept a debit card!!!

Pros: The agents were very nice and tried to make the best of a bad situation.

Cons: The car that we reserved wasn't available. The car that they offered was much smaller, which we declined. Then they found a car to match what we reserved and we signed the paperwork, were in the car ready to drive off and they made us get out so they could give it to another person! Then we were given a standard shift single cab truck with the promise that a car would be delivered to us the next day. We were never contacted and had to drive that bulky dented truck all weekend!!!

Cons: I was overcharged for the rental since the prepayment that I was charged by discovercarhire was not reflected on the invoice.

Pros: Easy booking and value for the money

Cons: Very bad articulation between Discover car Hire and Hertz