Surprice at Podgorica Airport

Pros: The staff

Cons: The general condition and the cleanliness of the car was awful.

Cons: All of the above in the part "What is the most important reason for your score?"

Pros: The staff were helpful and quick to get us back to the airport at drop off

Cons: The car was not road worthy. The brakes squeak and the window wipers did not work on the drivers side. The car was dirty and covered in damage. It was not a good car for the trip we were doing which involved driving up a lot of mountains. We waited 40 minutes at the airport to be picked up. When we finally called them they said they came but saw other customers so picked them up instead. But never came back for us??

Pros: Almost nothing.

Cons: Extremely unprofessional organization. They do not have a desk at the airport. There was a small paper with a phone number at the outside, but the phone was unreachable. Car was very old and in terrible condition. (Huge dent behind the car, terrible and very noisy gearbox).

Cons: no requested child seats! the prepaid bank card with the available requested deposit sum was not accepted

Cons: picking up the car did not go smoothly. we received a car full of dents and defects. 1 lamp did not work, air conditioning only works on the highest setting. returning the car had to be done at the airport. so far no response from the rental company

Pros: Friendly, professional, and efficient service

Pros: Easy drop off.

Cons: They did not pick me up at the airport as promised and did not respond to messages or calls. I arrived after 1,5 hours after having to pay for a taxi myself. I ended up getting the car 2 hours late. The drop off was easier. The company texted me on my private number afterwards instead of mailing me, which seems unprofessional. They had an issue with their payments and kept disturbing me, even though the issue was on their end. No apology and car was filthy, food all over the place.

Pros: The insurance for rented car does not accepted by the SurPrice. The deposit was taken even if I paid the insurance. The car was not matched with the given criterias. The car was not clean and not comfortable. Even the engine oil was not exist in the car. It was a terrible experience… I wish I would rent the car any other corporate rent a car company….

Cons: The insurance for rented car does not accepted by the SurPrice. The deposit was taken even if I paid the insurance. The car was not matched with the given criterias. The car was not clean and not comfortable. Even the engine oil was not exist in the car. It was a terrible experience… I wish I would rent the car any other corporate rent a car company….

Pros: Very friendly

Cons: The cars felt a bit old, but that is understandable given the extremely low price!

Pros: Açık ası beğendiğim birşey yok

Cons: Araç bakımsız hasarlı iç kozmetiği kötü vadedilen araçda daha düşük klas araç vermeleri teslim ederken müşteri ile beraber hasar tutanağı yapılmaması ne olduğunu bilmediğimiz 30 euro para almaları k

Pros: Nice service

Pros: Clear help

Cons: Unclean car

Pros: Serwis ok, bez żadnych zastrzeżeń

Cons: Podczas zwrotu było lekkie zamieszanie, ale wynikało to z faktu że nie do końca zrozumiałem gdzie mam zostawić samochód.

Pros: Nothing.

Cons: Everything.

Pros: Really easy to book and the representative was brilliant, really friendly and helpful. The car was really clean.

Pros: Drop off was fast and they took us directly to the airport

Cons: They were not ar the airport at the agreed time. We had to phone them twice - 35 minute delay.

Pros: Nothing

Cons: The guy didn't give us the car we rented and he wanted to give us an older car, he mentioned about the unavailability of the car once we paid. My parter asked on why we can't get any of the others that were available, and his answer was that those were rented, and he couldn't give that to us. IMO he just needed to give this car to somebody and it was us.

Pros: Rep was very good and knowledgeable.

Pros: Velocità in tutto

Cons: Nulla

Pros: The representatives were amazing, friendly, open, easy to reach.

Cons: This is true for all the car rentals in my experience, but please please please have MORE new good quality child seats available!

Pros: The service provided was great, in particular dealing with Boris was wonderful - he was super helpful and kind.

Pros: Staff was very helpfull

Cons: Old car

Pros: Very well contact and nice responsible person in the office. Contacted before rental hours to confirm meeting place

Cons: Nothing

Pros: I was satisfied with dropping off the car only.

Cons: - communication - the ability to find a compromise - the desire to upsell you without giving you a choice - provided car condition - transparency in the agreement

Pros: everything was OK, smooth and quick handover of car, friendly staff

Pros: Great service!Very official,nice people ,good communication.

Pros: Representative was waiting outside airport, the car was ready to go and my permission to take the car across the border stamped on my paperwork.

Cons: Aircon in car only worked on highest setting

Pros: Efficient and relaxed/pragmatic approach

Cons: NA

Pros: Staff Efficacity

Cons: Fiat is not very confortable, not a lot of options in the car. But it was a good value for price

Pros: The friendly quick service

Cons: Nothing

Pros: Efficient and friendly

Pros: Car was running. One front light did not work.

Cons: There was no sign at the airport where to go. I did not know that the agency was near by ( requiring transport).

Pros: Friendly efficient staff

Cons: Nothing

Pros: Service quality while picking up the car and leaving it at the rental place. Insurance prices. Car with A/C. Reliable brakes on mountain roads. Clean interior and exterior

Cons: State of bodywork. Can tell the car had several incidents and some bodywork elements were missing. Multiple rust outbreaks

Pros: The staff was cooperated and the drop off in the Airport lot, excellent.

Cons: The agency didn't gave us the car that we ordered (Skoda). The car itself (Citroen) was very noisy, probably from the rear wheels

Pros: Friendly and helpful agent

Cons: Car was in terrible condition, scratches, poor fuel consumption, tank only quarter full when collected

Pros: They let us cancel our reservation at the spot.

Cons: The scam

Pros: The process of receiving and returning the car was done efficiently and professionally

Pros: Everything went very good.

Cons: Nothing specially, price was high, but according to concurrence.

Pros: Picked up at the airport and taken to the office. Shown the car and it’s functions.

Cons: Nil

Cons: The aircon did not work the car was not clean and after 24 hrs of flying I then had to fill up the car in a foreign country !!!

Pros: kine, quick service, polite

Cons: changing the car to powerlessness

Cons: The car was not diesel. It was old. Air Condition worked bad.

Pros: Nothing

Cons: Nothing

Pros: Wszystko było w porządku, szczerze polecam.

Pros: the car was new and good value for the money

Cons: I was told that I had to pay for the green card to travel to Serbia, and the authorities told me that it was not necessary and that the car was registered in Montenegro and does not need a green card for Serbia. I think locally they take your money for their own purposes regardless of the law, . This is not right and should be addressed, as I have used this company on many occasions.I returned the car and waited about 15-20 minutes for the agent to get back, and risked being late for my flight.

Cons: Car has some minor malfunction with forward lamps. Before hiring we was told that there is no office on the Podgorica airport. But it was!

Pros: Fast and good

Cons: Nothing