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Ross Rental Cars at Willemstad Hato Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were very conveniently close to the airport and were prepared to pick us up and get us into our car with minimal hassle.
Cons: Nothing. Everything went smoothly
Pros: the friendliness of the staff
Pros: Very good service, pick up and drop off from airport, easy way of communication
Pros: Brakes could've been better. For the rest a really nice car for this price
Pros: Price was pretty good. Car was sufficient for what we needed. Once we were at the office, pick up, and drop off when we were departing for home, was quick and efficient.
Cons: Pick up by shuttle was disappointing. We found where we were to be picked up easily. However, with past rentals with Hertz, Avis, or whoever, we always got shuttles coming regularly to pick us up, and we thought this was the case here. We found out, after much waiting, that we were to contact Ross Cars on Whatsapp, that we were here. We were not aware of this, and also not aware Ross Cars was even on Whatsapp. There was no wifi at pickup spot, so we had to walk back to airport terminal.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The following payment methods are accepted: Cash, MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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