Ross Rental Cars at Willemstad Hato Airport

Pros: Friendly staff who took great care of our family. Our daughter is diabetic, staff provided ice for her meds, and were very kind with my wife who was upset due to airline losing our luggage.

Cons: No negatives to report. We will definitely rent from Ross on our next visit.

Cons: Agent was in a grump mood when dropped off car.

Pros: We texted when we arrived at the airport and the shuttle picked us up within 5 minutes. We had everything signed and were on the road very quickly.

Cons: No issues.

Pros: Friendly service and easy pick up / drop off. They went above and beyond by reopening the rental bc I forgot passports at our Air BNB...thanks so much!!

Pros: Fue imposible poder hablar con alguien responsable. Avísanos que no podíamos viajar a Curazao por un tema de fuerza mayor. Pedimos si nos podían reembolsar lo que habíamos pagado y nos dijeron que lo teníamos que resolver desde la web. No encontramos nada que nos indique la forma de dar de baja el alquiler dentro de la web. Por lo tanto no recibimos el reembolso.

Cons: agent disposition, bad offer and management of superior coverage

Pros: Friendly staff. Nice people.

Cons: Cost was steep although comparable to all other rental providers.

Pros: Was very grateful when they came out to us to replace the key which was signalling “low battery”. Also the drop off was amazingly quick and we appreciated the immediate ride back to the airport.

Cons: Nothing

Pros: The truck was a bit beat up but the lady said it was due to the military men having it just before we rented it. The time we spent going over the vehicle and making notes of exiting damage was lengthy.

Cons: Friendly service - one person was dedicated to the communitcation w me prior to and during pick up so I didn't stand around waiting on someone.

Pros: friendly and professional personnel

Cons: car handbook in Spanish

Pros: Very helpful and near airport

Cons: Only pick up the driver from the airport - had to go back for my family after I collected the car - fortunately didn't take too long.

Pros: People were pretty nice

Cons: When asked for a discount because of the inconvenience it was not given. It seems like they didn’t want to go through the extra work to make it happen.

Pros: O atendimento foi OK.

Cons: O carro disponibilizado já tinha mais de 10 anos de uso e com mais de 100 mil km rodados. Portanto, não tinham coisas básicas como bluetoth, airbag ... e o mesmo estava com sinais aparentes de muito uso, como banco furado, forros e borrachas soltando etc. Necessário renovar a frota de carros. Viajo e alugo carros todos os anos e este foi o pior carro que aluguei nos últimos 20 anos.

Pros: My car was fine, but the clutch was nog great, and the power neither

Pros: They are very friendly

Cons: At the airport I had to wait almost 2 hours for someone to pick me up!! The car I’ve got was very old and very noisy!!!!!

Cons: Staff was lazy, unhelpful, and difficult to deal with.

Pros: Good once the pick up issue was cleared

Pros: First car smelled but another car was quickly applied

Pros: Car deficiencies were addressed by the agents without question.

Pros: Pick-up and Drop-Off from and to the airport.

Cons: None.

Pros: Reliable. Fuel-Efficient.

Cons: Pick-up took too long. Hard to find pick-up location at airport.

Pros: VERY FAST FRIENDLY SERVICE

Cons: CAR STARTED HARD. FELT IT COULD STOP AT ANY MINUTE.

Pros: Staff was top notch. They provided excellent service and were very friendly.

Cons: The vehicle was great for our needs (minivan - group of 5) however on our very last day the sliding back door popped off the track when shutting the door and we couldn’t fix it so this was nerve wracking but the staff fixed it right away and there was no problem.

Pros: Very friendly staff and great price for car.

Pros: Fast, clear and efficient. Staff very friendly

Cons: Friendly staff

Pros: Helpful friendly service

Pros: very attentive people and interested in solving your problem

Cons: The car was a little damage, but it doesnt create a big problem to drive

Pros: The transfer was very smooth and the people ware very friendly

Pros: Very prompt pickup. Extremely nice associates.

Cons: The original car offered was in poor condition visually and I was also unable to see over the dashboard. I asked for another and they said they didn’t have another. I even offered to upgrade but still they didn’t have one. They asked that I wait inside for assistance to return the vehicle. While in line they said they had another in the same class. It looked like even worse than the first but I was able to see over the dashboard so we accepted it. Sure wouldn’t want anyone I knew to see me!

Pros: Nice helpfull kind people

Cons: I do not trust them on damage blaming

Pros: Very good very happy!

Cons: Nothing really.

Pros: El vehículo en perfecto estado mecánico

Pros: The car was old( not as recent as the car in picture)no rear camerano USB plug to charge the phone, and small cockroaches in the car….

Pros: The lady on the front end picking us up was very nice and great.

Cons: The lazy gentleman during the drop off should get some additional training. I told the person on the front end when we rented the car that we would return it between 7:00 a.m. and 8:00 a.m. We dropped it off at 8:02. He complained. He did not want to unload the luggage into the van to take us to the airport. He followed us there with another employee. He did not help with the luggage. He complained that we had too much sand in the vehicle and that we would not do this to our own vehicle.

Pros: Quick and efficient

Cons: That you have to call by phone to get transport.

Pros: Excellent service thank you

Pros: Brand new car. Super efficient handling

Pros: The employees were nice

Cons: The car was smelly, old, and tiny

Pros: Just everything as it should be!

Cons: Really nothing to complain about!

Pros: Local and easy

Pros: Servicio amable y profesional

Cons: Nada

Pros: The service was impeccable. Staff was friendly and prompt to pick up and drop off and offered great service.

Cons: As I mentioned the staff was wonderful however the vehicle was older and in need of a tune up. made a lot of funny noises and didn't seem to run well particularly when climbing the many hills in Curacao. The breaks squeaked terribly, the tires were older and we ended up getting a flat tire.

Pros: Very efficient pick-up with the car that was about to be rented. This way there was no luggage needed to be transfered from one car into the other etc.

Cons: As mentioned: (i) I ordered a VW Tiguan and received a Hyundai Tucson; (ii) I needed to provide a credit card deposit whilst I paid significant extra insurance for full coverage and waivers. So there's a mismatch between DC and Ross Rentals perhaps?

Cons: The car didn’t have a remote key

Pros: Kind and prompt

Pros: quick service

Cons: all good

Pros: Cheap and easy

Cons: Cars condition was fully looked over before we got it. This shouldn't be necessary since we had full insurance.

Pros: Location was very close to airport. Staff was all extremely friendly. Car class and cleanliness was excellent!

Cons: Low tire pressure light came on during rental (more convenient to find tire shop myself to check tire pressure - they confirmed tire pressure ok), and vehicle service overdue reminder came on every time we started the car. Regular maintenance of vehicles is questionable.

Pros: Ross rental empolyees were kind. Ross rental opened earlier for us on easter sunday. They pick up us when we arrived very fast.

Pros: They were very conveniently close to the airport and were prepared to pick us up and get us into our car with minimal hassle.

Cons: Nothing. Everything went smoothly

Pros: the friendliness of the staff

Pros: Very good service, pick up and drop off from airport, easy way of communication

Pros: Brakes could've been better. For the rest a really nice car for this price

Pros: Price was pretty good. Car was sufficient for what we needed. Once we were at the office, pick up, and drop off when we were departing for home, was quick and efficient.

Cons: Pick up by shuttle was disappointing. We found where we were to be picked up easily. However, with past rentals with Hertz, Avis, or whoever, we always got shuttles coming regularly to pick us up, and we thought this was the case here. We found out, after much waiting, that we were to contact Ross Cars on Whatsapp, that we were here. We were not aware of this, and also not aware Ross Cars was even on Whatsapp. There was no wifi at pickup spot, so we had to walk back to airport terminal.

Pros: Nothing special.

Cons: Employees were unkind, seemed bored, unwilling, were almost rude. Acted like they were making us a favor and not as clients who chose them over competitors.

Pros: Pick up and drop off. Close to airport

Pros: They’re very fast and helpful, is super easy to rent a car with them. They pick us up at the airport until their office which is really close. Everything was fine! Thank you so much!

Pros: La dame à la réception était gentille et est venue nous reconduire à l’aéroport à la fin.

Cons: Ils devaient nous rappeler pour discuter puisque nous n’avions pas le véhicule voulu et ils ne l’ont jamais fait.

Pros: Efficient, nice

Cons: Opening hours afternoon..if flight delayed, you have to take a taxi

Pros: Good service

Cons: No complaints

Pros: The service was transparent, fast and reliable.

Cons: Everything was great

Pros: Very friendly and easy going.

Pros: Everything was fine with the car

Cons: The office was closed and nobody showed or answered at the time arranged for the car drop off. We almost lost our flight and had to leave it in the airport parking.

Pros: The staff kept in communication and contacted us as we arrived onto Curaçao. Great service!

Cons: Everything was wonderful!

Pros: Excellent service and people! Absolutely would rent from them again!

Pros: Fast friendly service.

Cons: Not at airport like other rental agencies although they're just down the road (short ride).

Pros: Upon returning the car, the shuffle service from the rental office to the airport was prompt.

Cons: The waiting time at the airport for the shuffle service upon arrival, another rental company volunteered to call Ross on my behave. I was allow to inspect the car alone, as opposed to the CSR presence. They seemed short-staffed. The car had a dirty windscreen, particles of sand on the carpet and seats as well as a few dents and missing accessories on both the front and rear dumper. Only a few days later, I discovered that the rear left tire was defective/flat. The tire was patched before.

Pros: Friendly, helpfull, quick service

Pros: The Car needed service!

Pros: I felt like a family member

Cons: No waste of time

Pros: Staff was really nice and helpfull. Quick pick-up and dropping off of the car.

Cons: We had no problem with the car, but it was not in good condition (rearview mirror fell, for example)

Pros: Excellent

Cons: Friendly

Pros: La rapidité du service la propreté et l'état de la voiture, et le service pick-up à l'aéroport de Curaçao

Cons: Rien

Pros: very nice and helpful personal

Cons: first contact by mail proposing a much more expensive option than what I found on Discovercars

Cons: Battery had to be replaced…car was many yrs old and not well maintained…questionable brakes and tires…70,000 miles on car.

Pros: It was new vehicle.

Cons: The Staff

Pros: Very nice and fast

Cons: Nothing

Pros: Very close to the airport, very friendly staff

Cons: The car needed some maintenance

Pros: Great value, very friendly and easy to work with

Pros: Everything besides the car.

Cons: Old vehicle, that needed few repair: tires, shocks, alignment, A/C.

Pros: Service was not customer friendly

Cons: Arguing about the rental i choose. Not giving the car in the picture

Pros: Easy service

Pros: Alles is top

Pros: Good communications with WhatsApp text and calls

Cons: Service and the car itself

Pros: You get what you paid for.overall the rental process was ok.

Cons: Car smelled like fish, not very clean when we picked it up. The tank was not full, actually it was just above a quarter full tank - so we had to gas up within a day or so. Although the tank was not half tank full the agent assisting me with the rental car noted that the tank was half full - I corrected her and also took a picture of the quarter full tank. No shuttle at airport, difficult to find the pick up spot - luckily another rental company’s shuttle driver was kind enough to offer us a ride

Pros: Bereikbaarheid en flexibiliteit

Cons: Vroege sluitingstijd(kantoortijden)

Pros: Friendly

Cons: None

Pros: The vehicle was ready to go

Cons: The vehicle could have been clean before pickup

Pros: It was quick and good

Cons: There were no problems at all

Pros: Everything went eassy and it wad a great car

Pros: Agility, attention, good service in general.

Cons: Nothing.

Pros: G99d service like always

Cons: De vriendelijkheid van het personeel

Pros: Everything!! they were just great

Pros: Ross picked us up at the airport after a call because the flight was delayed. Ross was located very close to the airport (walking distance). When returning the car they dropped us of directly in front of the airport hall which was appreciated.

Pros: Flexible and easy going

Cons: There is no sign outside with the name of the company visible

Pros: just fine...fast and friendly

Pros: You feel at home when you arrive

Cons: the car had lots of small damages. We had to check them all

Pros: nice service, car was good.

Cons: wipper, but Theys put a new one for me.

Cons: Despite the efficient air-conditioning, the type of car is not one suitable to most of the roads in and around Willemstad, as it is grossly underpowered.

Pros: The car was in perfect condition. Intelligent stuff which provide you very useful information and makes the stay on the island easy and pleasant.

Pros: It was a quick little car - rode very well. We asked, if they could store our luggage on the last day for 4 hours, before we had to return the car, as luggage couldn't be hidden in the trunk, and they accepted. That was very kind of them.

Cons: -

Pros: Overall quality of the car, friendliness of the staff

Cons: Cleanliness of the car, winshields very dirty at pick up when it was already dark. Pick up was not clear. We have warned Ross that the flight was delayed but staff didn't know and didn't show up at delayed time of arrival.