Kaunas Airport (KUN), Kaunas, Lithuania
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Driver's country of residence is United States of America (USA) and age is 30-65
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PANEK at Kaunas Airport

Saltiniu Street 17, Karmelava, Lt-54459, Kaunas
0037065164444/0037062659800
Pick-up instructions
The representative will be waiting at the car rental desk located 300 meters in front of the Airport at UNIPARK car rental centre.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-19:00
Sun:08:00-19:00
Period outside of business hours
Mon:00:00-07:59; 19:01-23:59
Tue:00:00-07:59; 19:01-23:59
Wed:00:00-07:59; 19:01-23:59
Thu:00:00-07:59; 19:01-23:59
Fri:00:00-07:59; 19:01-23:59
Sat:00:00-07:59; 19:01-23:59
Sun:00:00-07:59; 19:01-23:59
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Ireland
Peugeot 2008
March 28, 2024

Pros: i don't know

Cons: i don't know

Lithuania
Volkswagen T-Roc
May 26, 2022

Pros: Nothing

Cons: I cloudnt rent car. Charged deposit and thats all. Want to refund my money.

United Kingdom
VW Tiguan
April 6, 2022

Pros: Not much positive fings i can say.

Cons: I have arrived at the car pick up point on time, however i have been forced to wait for a representative almost 40 min. Moreover, i have booked and paid for a SUV WV Tiguan , which was clasified as SFMR (Standard) size car, in fact they had no any car ready and gave me the first available car ( Seat Arona), which is a smaller size car and didn't suit my needs whatsoever, I am not mentioning that this car wasn't even cleaned inside. Based on my experience, it seemed that i was not expected..

United Kingdom
VW Golf STW
March 7, 2022

Cons: First of all panek did not accepted UK driving licence(it is accepted in EU).though it was fine as soon as I paid 120 euros insurance on top of my 3days rental.car was with polish number plate(in lithuania!)

Norway
Volvo V60 STW
December 9, 2021

Pros: Car delayed for 1 hour. Credit card only accepted. Extra payment high (crossing border - 100eur, while 26 eur to other). I had to wash car myself after. No face masks used by workers. Very stright to not cooperate.

Cons: Discover Cars just promised to fix problem . Never heard feedback.

United Kingdom
VW Polo
November 21, 2021

Cons: Didn’t realise I needed an international driving licence to hire the car so had to pay a lot extra for insurance

United Kingdom
VW T-Roc
November 4, 2021

Pros: Nothing

Cons: It was raining when we got there and there was the smallest cabin where only you can fit and children freezing outside, agent so slow

Denmark
VW Golf STW
October 30, 2021

Pros: Car was clean and easy to drop off of the car

Cons: Not able to use any of visa or Mastercard debit card to pay for car, with explanation that there is a need for only a credit card to have deposit and cad should be valid for at least 9months. However buying insurance directly with PANEK (and not through agreement via Discovercars) suddenly deposit can be done taken with debit card and validity of the card not important anymore. Picking up the car took at 1-1,5h, as car rental agent was not available, (washing cleaning cars) agreed time not k….

United Kingdom
Opel Adam
October 29, 2021

Pros: All of the above

Cons: Hidden charges, refusal to accept insurance I purchased online. Deposit taken without any explanation.

Ireland
VW Golf
October 28, 2021

Pros: Basic insurance covers almost nothing you leave an € 800 deposit which you will not get back for scratch.If you pay for full insurance you will pay about € 40 per day it is very expensive. If something is broken inside the car it will cost you € 99 whether or it’s your foult or not.It always costumer wrong for this company.

Cons: Nothing

United Kingdom
VW Polo
October 24, 2021

Pros: Car was in good conditions

Cons: The main agent there (Tomas) was very aggressive and threatened not to release the car ( and therefore take the money and let me without a booking) it I hadn’t take the car within 10 mins despite i the car was equipped with a gear type different from what I booked , manual. That was the cheery on the cake. Prior to that the agent at the desk failed to realise the booking was at 10.00am instead of 11 Also he asked me for 1400Eur instead of 700eur stated in the voucher.

United Kingdom
VW Golf
September 25, 2021

Pros: worst company

Cons: hidden fees

Ireland
VW Tiguan
September 20, 2021

Pros: There was no customer service only arrogance of the agent.

Cons: Arrogance, once I asked to show where it states that my passport should be valid for at least 9 months, the agent lost his patience and was extremely rude to me and basically just telling me to leave the office since PANEK has no obligation to give me a car since I did not pay my deposit directly to them, I should reach out to Discover Cars directly. The worst experience ever.

United Kingdom
VW Golf STW
August 30, 2021

Pros: Terrible service I wouldn’t, not suggest renting a car from there

Lithuania
VW Golf STW
August 22, 2021

Pros: I paid but the renter was not there at the given time and date. Phone calls were not answered and i was left with no contact and no car. This site is a scam!!!!

Cons: I paid but the renter was not there at the given time and date. Phone calls were not answered and i was left with no contact and no car. This site is a scam!!!!

United Kingdom
VW Golf
August 19, 2021

Pros: Nothing...as I had to refuse to take that car

United Kingdom
Opel Adam
March 30, 2021

Pros: Nothing

Cons: Rep was late by more than an hour, no apologies. The booth in the middle of almost empty car park away from airport building, no sign on it. Then I was told they won't accept standard UK licence unless I purchase full insurance (Lithuania officially accepts standard UK licence). You should be ashamed to be representing Panek.

United Kingdom
VW Jetta
July 30, 2020

Pros: NOTHING

Cons: I was issued dirty car, but required to return in a very clean condition. Car had defects, but I was forced to sign that it doesn't before I got a chance to see the car. Calculating repair price I was given false numbers many times higher than their real value. Company does everything to charge clients as much as possible in any possible way.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Airport surcharge, VAT (value added tax).
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 60.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, return flight ticket, flight information, boarding pass.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Estonia, Latvia, Poland.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Wi-Fi, Delivery fee, Cross border fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.

Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 365 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  08:00 - 19:00
Tue:  08:00 - 19:00
Wed:  08:00 - 19:00
Thu:  08:00 - 19:00
Fri:  08:00 - 19:00
Sat:  08:00 - 19:00
Sun:  08:00 - 19:00

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