Downtown, Split, Croatia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Oryx in Split (Downtown)

Ul. Sv. Petra starog 1, 21000, Split
00385 21 318 800
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-15:00
Tue:08:00-15:00
Wed:08:00-15:00
Thu:08:00-15:00
Fri:08:00-15:00
Sat:09:00-14:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Australia
Opel Corsa
9/30/24

Pros: Friendly, responsive
United Kingdom
Volkswagen Up
5/5/24

Pros: Staff were friendly and helpful

Cons: Nothing that I didn't like
Canada
Volkswagen Golf
4/13/24

Pros: The person who gave me the car was very professional and didn't push any services on me.

Cons: Make it possible for your customers to use the bathroom at pickup (that was Split Downtown). There is no other option nearby! Whoever cleaned up the car didn't try to hard. There was a large bag with tangerine peels under one of the seats. When I arrived at the Zagreb location to drop off the car, there was no good place to stop, so my wife waited in the car. But when I went inside, nobody was there. Only about 3 minutes later somebody showed up. That's very stressful.
Croatia
Volkswagen T-Roc
3/12/24

Pros: Friendly, professional, attentive to client's specific needs.

Cons: Nothing
Croatia
Volkswagen T-Roc
12/31/23

Pros: Flawless experience from end to end, very professional staff at Oryx

Cons: Nothing
United Kingdom
Volkswagen Golf
10/24/23

Pros: The staff were extremely responsive and supportive

Cons: The car wasn't ready for pick up as it wasn't clean. It delayed the pick up by 2 hours.
Canada
Volkswagen Golf
10/14/23

Pros: easy to deal with and convenient to pick up and drop off car.
United Kingdom
Volkswagen T-Roc
9/27/23

Pros: None. Couldn't rent the car due to not accepting my mastercard

Cons: Couldn't rent the car, guy was not helpful. Turned us away and wouldn't help get a refund
United Kingdom
Volkswagen T-Roc
8/23/23

Pros: Pick up and drop off was easy.

Cons: I would never use this company again. Thankfully we videoed the vehicle before we drove off. They walked round the vehicle and said they had all damage marked.. When we dropped vehicle off very early, they later contacted us saying we had caused a lot of damage to one alloy wheel.. We then spent the next couple of hours sending pictures and videos to them to prove the damage was already there.. Absolutely disgusted with the company. They later admitted not our fault. Absolutely appalling.
Canada
Volkswagen Polo
5/24/23

Pros: Professional and accurate.
United States of America (USA)
Renault Clio
4/5/23

Cons: Downtown Dubrovnik location was difficult to find- not listed on Safari maps and no sign outside. But everything was great. Thanks
Croatia
Volkswagen T-Roc
12/28/22

Pros: Quickness.

Cons: I have been asked to pay full insurance(coverage) even though I have payed it when I booked the car.After I decided not to pay to them , I got response that In case anything happened they will charge to my card.And then I can ask reimbursement from discovercars. Is this how this should work?
Canada
Opel Corsa
11/7/22

Pros: Central Location

Cons: Front Counter person and delivery person present.
United Kingdom
Skoda Octavia
9/10/22

Pros: Excellent services and good car

Cons: nothing
Portugal
VW Golf
8/22/22

Cons: - Lack of transparency when showing us their contract - The car was full of scratches and not all of them were identified prior to pick-up - The drop-off happened on a cross-walk, which rushed the representative. At the end, not all the scratches were properly identified - Poor communication - Their business model is making you pay for the scratches you were not responsible for.
India
VW T-Roc
8/21/22

Pros: Value for Money, Clean Car.

Cons: There was just 1 person at the desk when we went to pickup the car. There were two customers before us but it took him almost 1 hour just to finish those two customers. Part of the reason was that the guy was trying to sell insurance to those people.
United Kingdom
VW Golf
8/9/22

Pros: Service was great

Cons: It was a little busy when dropping off so there was a wait, not too long though. Would of been helpful if another colleague was able to process the return
Australia
Fiat 500
7/30/22

Pros: Amazing staff

Cons: n/a
United Kingdom
VW Polo *NAVI*
9/22/21

Pros: It was the only option for a city centre rental in Split with a drop off in Zagreb.

Cons: The check-in / pick up was booked for 10am, and we got the car at 11.20. There was only 1 check in agent with 5 people picking up cars at 10am. The car was dirty and very scratched. We had booked a car with integrated sat-nav but were given a standalone out-of-date Garmin, that had some roads and motorways missing entirely. When we dropped the car off, we had to queue behind people picking their car up at the airport, delaying us for our flight.
United Kingdom
VW Golf
9/10/21

Pros: Great customer service and efficient

Cons: Car was dirty
United Kingdom
VW Golf
8/25/20

Pros: Nothing

Cons: They refused to honour the agreement I made through discover cars and charged me £132.00 more than the agreement and refused to deduct the £81.92 deposit I had paid through Discover cars
France
VW Golf
8/6/19

Cons: the office was supposed to open at 8 am. Nobody until 8.12, and no phone to call. The guy did not apologize when he finally arrived
Show more

Downtown, Split, Croatia

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 22.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off. The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Details are available from the car rental company's reservation office. Information on the exact fee amount is available by request.

Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Crossing country borders to Neum Corridor is free of charge.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

During winter season (from 15.11 until 15.04) Winter tires are included in price.

The following option(s) is(are) included for free from 15.10 to 15.03 as a special offer: Additional Driver.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
By law, winter tires are mandatory on all roads from 15.11 to 31.03.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Rental period
The maximum rental period per agreement is 31 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  08:00 - 15:00
Tue:  08:00 - 15:00
Wed:  08:00 - 15:00
Thu:  08:00 - 15:00
Fri:  08:00 - 15:00
Sat:  09:00 - 14:00
Sun:  closed

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  1. Car Rental
  2. Croatia
  3. Split
  4. Downtown
  5. Oryx
 
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