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NUCarrentals in Tulum (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The instructions for the location of the rental outlet were very poor
Pros: We had booked our car at 11:00 and had paid the whole week rental in advance, We arrived minutes after 12:00 as there had been an accident on the road from Cancun but once we arrived, the agent told he had no more cars available for us as we arrived late and this without even asking for our name or booking reference !! We placed a claim twice and DISCOVER CARS said they could do nothing for us !! We got the whole week of rental STOLEN !
Pros: When we arrived they immediately told us they had no cars. They said they tried to call and email to let me know but there was no email and no missed call on my phone. I’ve complained to discover to return my deposit but they say NU hasn’t returned any information. So frustrating and disappointing in the lack of communication!
Cons: Day before picked up car received email no cars available. Still waiting on refund.