Mode Car Rentals at Wellington Airport

Pros: Efficient and quick

Cons: Nothing, apart from dirty inside front window

Pros: Good shuttle service, good prices, good cars

Pros: Shuttle service, close to Airport and clean and tidy condition of the car. Great service.

Pros: great value for money and a great car

Cons: nothing

Pros: Good price

Cons: $50 for off site street pick up Multiple emails regarding booking and confirmation and pick up instructions. Unfriendly courtesy shuttle driver

Pros: see above comments. Very pleased to find manual in the car and discovered jack under the passenger seat. I have often found no manual in hire cars, which can cause problems.

Cons: see above comments

Pros: Was given it with a few chips on windscreen but that didn't effect the driving.

Pros: The staff member on pick up gave me information about the rental contract and other things that I may need to know for renting the vehicle. On drop off, staff member also very good, he checked over the car for any damage and compared photos and within a flash,told me the bond had been distributed back into my account.

Cons: Lack of communication within departments.No proper information provide.

Pros: Value for money

Cons: Nil

Pros: We quickly sorted out the payments and received the vehicle.

Cons: We had issues with making a phone call to the office with our phones for the pickup shuttle at the airport. It would be good if there was a Whatsapp connection for those with esims.

Pros: The cars chassis was really low (much lower than a UK car) making getting in and it harder and we had to be very aware of speed bumps, parking stops, road camber etc. In addition the bot did not hold 2 cases as advertised.

Cons: We booked a day late in error and the supervisor made it unnecessarily clear that this was our mistake and that we had to pay for it. Also even thought there was a cancellation for which the car was / would be prepped she refused to release it to us (told the colleague not to update the system yet). Her manner was not customer friendly.

Pros: The car was clean

Cons: Very hard to contact if you have an O/S phone. The pick up place was unprofessional. When the accident happened they just washed their hands of us. We had to try and find alternate transport in a small town.

Pros: Fast pick up and Wellington Staff very helpful

Cons: Car external was not that clean so difficult recording the numerous scuffs etc (hired older car so scuffs were expected). Not easy to find drop off in Auckland CBD and not aware it was unmanned..

Pros: Everything as expected.

Cons: Nothing.

Cons: Not all of the workers were honest

Cons: The USB port of my car was broken. And the light command of the wheel didn't work very good. Moderentals manager in Christchurch - agency joined to change our car rented in Wellington- said that USB plugs were no more in use in more recently cars. And that information, after checking, was a big lie ! In fact, our Toyota Corolla wagon was an old model, whose checking seemed not to be done well before the pick up...

Pros: Fine

Cons: Car was not full of petrol. I was told it was and there was an issue with the gauge which was completely incorrect. Still waiting for the money I am owed

Pros: Just straightforward, quick and no issues

Cons: Nothing

Pros: Quick and easy

Cons: A very large security deposit required which I am still waiting to be refunded

Pros: Great service fast friendly and efficient service easy to pick up and drop off would definitely recommend

Cons: I can’t fault them in anyway

Pros: great service

Cons: the high bond

Pros: Very friendly and accommodating fantastic people and service

Pros: Attitude, delivery, pickup.

Pros: Checked over the car with me on lease and return.

Cons: Staff member Tim incorrectly informed me there was a free phone at Wellington airport to call for pick-up.

Pros: They had it all ready so that we could go the paperwork and leave quickly.

Cons: The problem with contacting the company on arrival without local phone coverage. Better signage at the airport so that we knew exactly where to meet them .

Pros: very good

Cons: key showed low battery alarm

Pros: Tim is an absolute asset to Mode. He is professional yet fun. Always putting the clients first.

Cons: Nothing

Pros: Car was very good, staff were awesome!

Cons: The USB adapter did not work, neither did the cigarette lighter, so we could not charge our device on the long drives we had.

Pros: Friendly efficient staff

Pros: Good value, communication and customer service.

Pros: Helpful, friendly, upfront, clear info and good advice.

Pros: Quick friendly and affordable

Cons: nothing really

Pros: Price

Cons: Communication was a little bit harder than it should have been. Maybe a text about after hours pickup would be good

Pros: Staff were friendly and helpful

Cons: WLG pickup point was a shed in a scruffy yard, and the agent told us the fuel gauge didn't work properly.

Pros: Very accommodating staff.

Cons: Charged $50 for after hours drop off.

Pros: Value for money

Cons: Unengaged staff. Poor customer service attitude. Didn't seem to want to converse.

Cons: A cover for the trunk was missing Not good if the car is broken into. Bagage is not covered if you can see it from outside re my insurrrance

Pros: They explained how everything works and they picked me up very quickly

Cons: It was expensive, probably because it was during the holiday season

Pros: Good pickup service in Wellington

Cons: Old car Return station was closed at lunchtime without prior information

Pros: Value and service

Pros: Very happy with the service.

Cons: Only negative was the sliperness of the boot. The luggage or the shopping would slip and slide around. Really needed some sort of grippy mat to prevent this from happening. Other than that very happy with the vehicle

Pros: Nothing

Cons: Mode Rentals small premises in an exposed unsealed area with no shelter for customers would be a major problem in wet weather. We tried to return our car at 8.15am on Sunday 20th to find locked gates and the person inside would not receive the car saying his boss would not allow it and they would not be opening until 9am. We left the car, gave him the keys and called a taxi to take us to the airport (cost $28.10) . I would never use a car from Mode Rentals again.

Pros: friendly, car is in good condition, timely pick up and drop off

Cons: Nothing

Cons: They initially took $100 from my account without promision. I argued the point but they still succeeded with $50. It wasnt made clear that there was an after hours fee. I hope by rating mode rentals the way I have will give them time to reflect. It isn't fair to take people's hard working money and think there isn't an issue in doing so. I'd rather walk till my feet blister before using mode rentals, even than I would keep walking.

Pros: Good pick up from airport and quick pick up of car

Cons: Maybe before people leave walk around car with them re any problems dents etc so everyone on the same page-I actually took photos of dents scratches that were already there

Pros: Rental service person was excellent and a true professional

Pros: Affordable.

Cons: We must call them for pick-up in the airport. It's inconvenient for us who came from overseas, since we must use our local number and pay the roaming fee. It's better if they provide an online request for pickup.

Pros: Car is very clean and well maintained

Cons: Car rental is offsite so slight inconvenience to contact desk for shuttle to pick up car

Pros: efficient service

Pros: Friendly and fast

Cons: Yard is a bit rough

Pros: Few dings

Cons: Friendly staff

Pros: Reasonable price. Friendly staff

Cons: Very busy staff at pick up, taking phone calls

Pros: Taxi taking us to airport and back Friendly staff when delivering vehicle

Cons: Service from lady when picking up car not so great

Pros: Non existent service

Cons: Shuttle driver was great

Pros: Professional and efficient

Pros: EFFICIENT

Cons: Friendly

Pros: They collected us promptly from the airport & dropped us back again after dropping the car back off

Cons: Nothing negative to say really, happy with the overall experience

Pros: Did most of 'paperwork' online prior to collection which sped-up the process

Pros: Mode were very efficient and gave clear information.

Cons: Car was a bit dirty but was modern

Pros: Great pick up.

Cons: The drop off was a bit clunky. The lady rang and wanted us to return it 30 minutes prior to our booked time because it suited her better, and we didn't want to wait at the airport am extra 30 minutes. She was a bit blunt and almost rude at that point on the phone and made it seem like we were an inconvenience.

Pros: The people who met and sent us off were really nice and helpful. Great way to start and end a vacation.

Cons: Nothing.

Pros: Good value. Very pleasant helpful staff at Auckland drop off.

Cons: Very abrupt staff at Wellington collection, not a good first impression.

Pros: Quick

Cons: Location

Pros: 1. Illegal car to drive - no thread on front right tyre 2. Right rear indicator not working, very dangerous to drive 3. Uncleaned and dirty car was handed over

Pros: Very helpful once I heard direct

Cons: I used a thirdparty provider and they were terrible, no support and 2 days to respond with no solution. They made it near impossible for me to get the car and I would've cancelled but an agent from Mode directly called me just in time.

Pros: Great service

Cons: N/a

Pros: Staff are very friendly and proficient and all went smooth

Pros: The pickup. We were so concerned about our poor treatment at pickup we drove out of our way the day before to make sure the drop off location was legit.

Cons: DIRTY, DIRTY INSIDE AND OUT!!!! I can't believe what happened to us. I am 64 and have been renting cars and traveling around the world for many years and Mode Wellington was the worst I car rental business have ever used.

Pros: The staff were friendly and the car was great at a good price.

Pros: Had a rattle when driving at a low speed

Pros: The staff were great, very friendly, very accommodating. Easiest car rental ever.

Pros: Changing the return location reom Auckland Airport to Auckland downtown was no issue.

Cons: To register everything upfront pick-up is fine. But why then paying an outside office hours fee when I do anyway the registration? The return at Auckland downtown is a nightmare: difficult to find, roads closed due to a concert nearby and finding the key-box needs Sherlock Holms capabilities. Clearer instructions and signalisation is necessary.

Pros: Car was very fuel efficient.

Cons: finding a representative upon arrival and relocation fee.

Pros: Very friendly manner

Pros: A car was OK but didn't washed exterior so full of dust.

Cons: They didn't explain that they don't supply a shuttle after business hour, so it was very hard to drop off the car, and had to walk to the airport with heavy luggage. Very disappointed!

Pros: easy pick-up and drop-off

Cons: feels like i was being lied to about the price since they didn't have price breakdowns for the bond when booking online.

Pros: There was a problem with the first car, but was quick and easy to get a new one

Pros: The people, the service

Pros: Zero

Cons: Please see above

Pros: Good service

Cons: Car broke down. Had to buy a new key battery on stags request so had to Uber and purchase $20. This did not fix the problem and after a 2 hour wait we got a new car. Luckily we were about 2km from the depot.

Pros: They collected me from the airport, the car was very clean and great value

Cons: nothing

Pros: Friendly, efficient, collected and dropped to the airport.

Cons: Nothing

Pros: Car service was great. Friendly staff.

Pros: Custumor Service Response, Car Condition, Pick Up dan Drop arrangement

Pros: Extremely helpfully especially when needing a replacement vehicle at short notice

Cons: Could do with better business signage

Pros: The car worked fine and price was reasonable.

Cons: Unexpected extra charge and out of date sat nav.

Pros: The employees were pleasant and helpful. The car performed fine and got decent mileage.

Cons: I do not recall being told of the relocation fee when I reserved the car on line. I thought perhaps because I was taking the car in the "desired" direction that there wouldn't be a charge. Then when I saw the extra charge on a more itemized statement, it was too late to do anything. I also had trouble checking in by phone as instructed. I eventually had to call the Wellington office to learn that I had to get there by 17:00, and no, there was no shuttle from the ferry building as I'd thought.

Pros: We had a quick car pick up and drop off out of hours

Cons: Our car battery was flat. Luckily we had someone from mode car rentals available to aide in jump starting the car. We were lucky that we caught this person just before he left.

Pros: Very good service

Cons: Nil

Pros: Easy rental, good car, pleasant staff

Cons: sometimes the staff at the depot are hard to get hold of if you are not coming from the airport and want to be sure someone is there for pickup

Pros: I did not like dealing with Mode rentals at all. The vehicle had a bad smell.

Cons: The service was terrible, we had agreed that they would meet us at the airport instead of transferring our group but they had obviously forgotten but did come to the airport where they were extremely aggressive shouting at us and actually threw the keys into the vehicle before skidding out of the airport carpark. No paper work or instructions.

Pros: Straight forward and business like

Pros: Very friendly staff, who were very competent in their job.

Cons: Nothing

Cons: Had to phone for shuttle on arrival but my phone did not work in NZ. An 0800 number would be an easy fix. No help in terminal. Had to ask a complete stranger for help. Very uncomfortable experience

Pros: Friendly staff who were very helpful and made the experience helpful.

Pros: Car was ready for collection and drive away very quickly

Cons: I found the agent in Wellington efficient but not friendly

Cons: The original rental had tires that were worn out and we had them change the rental.You should not have to inspect the tires of the car you are renting to see if they are safe.

Pros: One of the back tyres had to be replaced as it was down to the wire on the inside ,but in saying that the service to fix was 10 out of 10

Pros: Fast and friendly

Cons: Hard to find!

Pros: Fast, efficient service pick up from the airport and drop off to pick the car up from their depot, car was ready to go

Cons: Drop off was different, we were more or less left waiting outside waiting for the shuttle to transfer to the airport, somebody turned up and didn’t get out of the drivers seat to help with luggage or identify themselves as the shuttle driver, we had to ask and get ourselves in the car as he was too busy on his phone, a little off putting

Pros: Good value for money, quick checkin and checkout

Cons: Out of terminal location, but I am ok, since the price was lower :)

Pros: everything

Cons: nothing

Pros: They offered a refund. A shame discovercars is too greedy to pass this on to the out of pocket customer.

Cons: They offered a refund.

Pros: Good reliable car at a respectable price. No attempt to sell extras.

Cons: Prefer if the office was on the airport, but then the price would have increased.

Pros: Efficient

Cons: Car old and battered

Pros: we went early so got in before the busy time

Cons: phone doesnt get answered alot

Pros: Mode was good value for money. When I arrived at the airpoirt I was collected very quickly by a lovely girl. Drop off was also quick and was also returned to the airport very promptly.

Cons: First impressions were the girl who picked me up was very nice and friendly. When doing paperwork back at the container the other staff member didn’t acknowledge me at all didn’t look at me or say anything seemed quite rude to me and the other staff member. The car was listed as 2016-2018. It had no GPS and I would have guessed it was a 2012-2014. The car ran well, but during my rental the muffler started ratting very badly and thought it might come off.

Pros: Needs more customer service

Cons: Trying to contact the office. Following dropping the car off you have to stand around outside

Pros: Quick and simple

Cons: Cheerful and helpfull

Pros: nothing

Cons: From the phone number given to contact them when my family landed tried it nearly 10 times it didn’t ring at all. Had to call Christchurch office for them to transfer me to the Wellington office. Customer service was disgusted by them over the phone. The shuttle service - useless. Paid for the rental online ($330 plus) andwas told only had to pay $20 on pick up but ended up paying $120 instead. Also with another $300 hold. I think everything should have been clearly stated online with purchase.

Pros: helpful

Cons: car was not clean inside very dusty

Pros: They were polite efficient and friendly. Their price was excellent

Pros: Cheap, easy drop off, upgraded car from the one booked.

Cons: Older vehicle with lots of bodywork damage, check in took a long time.

Cons: Suggestion - More signage to find depot. Driver should know which flights customers are arriving on.

Pros: The people were friendly. Made paying tolls simple at the end of the rental period.

Cons: The car had been cleaned on the inside but was FILTHY on the outside. This included spider webs and grimy handles. Car was old for a rental with more than 150,000 kms on the clock. No modern touches like sat nav which are important in a rental. Obviously in poor condition with bad wipers and judder in the brakes but no option as other cars not available or in any better condition at the Wellington depot. Auckland appeared to have much better/newer vehicles when we dropped the car off.

Pros: Very easy to use, great value for money and friendly helpful staff

Cons: Car could of been a little cleaner

Pros: They accommodated a last minute change to drop off time of the vehicle. Courtesy shuttle pick up and drop off to the airport.

Pros: Ron was great when we dropped off in AKl

Cons: Already provided this feed back in question 1

Pros: I was picked up at the airport by Mode Car Rentals and taken to the depot

Cons: The after hours fee of $40. I had to drop the car to an off road street, then the keys to a local gas station. Yes it was just down the road from airport. I had my personal luggage for an international flight. So I parked at airport, checked in luggage, then dropped car off. I then had to pay for parking and walk back to the airport, in the rain. This is not ideal, as I had not contact with the company representative, but still had to pay $40 after hours fee?

Pros: Cost of car, it was sufficient but boot very small

Cons: Pick up van was old and dirty, office also was old. I guess I expected it to be a bit better presented

Pros: Nothing horrible service

Cons: Didn't pick up the car was greeted with your late and an eye roll. All the cars out the front were dirty, the lady was so rude I worked 1km back to the airport and booked else where.

Cons: quick easy service no bull. In and out under 5 mins on both ends

Pros: Flexible timing

Cons: Mode is off site operator.

Pros: Long time when we dropped off the car. Left waiting for a long time.

Cons: The car was dirty inside and out. Cleaned poorly.

Pros: Not much..

Cons: The car was filthy..green mould surrounding the boot door. One wheel bracket in front was missing. Car did go well but cosmetically was rubbish. They hady money for months. At least I should have had a decent car. Very disappointed as the first time I rented from them it was great.

Pros: Whilst it was a drawback that the depot was offsite, pick up and drop off and administration was quick and efficient Car was good value

Cons: Number provided on rental documentation did not work for us (used google to find an alternative)

Pros: Smooth

Cons: Pick up girl at airport ignored us to begin with, didn't get out of the van, just said "Get in" - no help with our bags but she warmed up when we started a conversation with her.

Pros: Nothing. Except the lady in the office.

Cons: I don't think there is really more to say on the matter

Pros: Airport pickup/drop off Friendly staff

Cons: Nothing

Pros: Friendly, efficient service. Great car. Really quick pick up, drop off.

Cons: The state of the depot could have been more welcoming. A larger road sign perhaps. Otherwise fantastic.

Pros: So easy and convenient to get to ! Pick up from airport great service

Pros: Value for money, we only needed it for short distances over the 4 days of hire

Cons: Having to leave a bond as the insurance we arranged through Discover Cars was not dorectly claimable from Mode Rentals

Pros: Easy and fast

Cons: nothing

Pros: Still waiting for my bond, car had worn brake pads and shuddered when applying, car was durty inside and out

Pros: good price, easy rental

Cons: All good

Pros: The price was good. I was concerned that the rental office hours were fairly limited however the after-hours dropoff process was very easy and the extra $40 was OK for a long rental. It might be a deal-breaker for a shorter rental, however.

Cons: I felt like the pickup could have been quicker. I guess express check-in with the big-name rental agencies has spoiled me. At least there was no queue.

Pros: Good value and lived up to their promises

Cons: The drop off at the service station was a little inconvenient as Wellington's weather really turned it on with high winds and heavy rain. Parking the car out on the main road in the pouring rain was no fun

Pros: Everything was so quick, easy and stress free. Incredibly affordable. Clean, tidy vehicle that was well looked after.

Cons: Nothing.

Pros: Everything

Cons: None

Pros: Simple process

Pros: Everything went smoothly

Cons: Nothing

Pros: Pleasant people. When finally got hold of someone with knowledge (see What I didn't like) solution found - but still no satnav. At least refund was made

Cons: No SatNav as booked and paid for . Plus hard to get hold of to sort problem

Pros: Everything went seamlessly, very helpful once we arrived at the reception & was a very quick transition once we arrived to pick up the car.

Cons: That it took forever to get through on the phone to let them know we had arrived even though I had already provided the flight number so assumed they would already be there waiting like most rental car people are.

Pros: Nothing to be frank. Found front line staff rude & had no sympathy from collection to return of vehicle.

Cons: No one was at airport to collect me. Called their number to advise I had arrived at air port. Message bank said to collect car & key at Z service station - attendant there new nothing about it. Lugged bag back to air port to gain assistance from another rental company - got an off duty staff member from Mode to finally collect me to take to car collection area. Got the run around on getting reimbursed for AA call out & replacement of battery - NO one apart from manager would authorized refund.

Pros: Great service and very polite

Cons: Nothing..

Pros: Nice friendly helpful staff that explained the rental contract and conditions to me

Cons: Na

Pros: Quick collection when I eventually made it to the depot. Shuttle drivers were friendly and nice.

Cons: The car breaks didn't sound very good and I found out that it was due for a service once I returned the car. Also I had to pay $40 for a early drop off time at 8:30am I would expect that for a drop off at 5 or 6am in the morning but not 8:30am. They also wanted me to drop the car at a petrol station and walk across the road to the airport with a baby and 4 bags. They did shuttle me but only after I questioned it. It was always hard to get hold of someone when I called the office number.

Pros: Good price but

Cons: Very old car 135 000 km !!!! This is not serious

Pros: Convenient shuttle and online check in availability

Cons: Unaware of office hours… later pickup than predicted.

Pros: Booking was easy, price competitive, staff were great

Cons: Checked in online and assumed that would be an auto pickup at the airport, but they didn't arrive so I had to ring them. Not a problem, but maybe that should be clearer on the website.

Pros: Great price, best we could find. All paperwork received via email well before hire date.

Cons: Instructions regarding dropping car off after hours in Auckland were not very clear initially but rep who delivered car to us at Wgtn Airport told us to call Auck office before drop off and they would give us details which we did and drop off went smoothly.

Cons: Poor communication services - unclear on pick up location. Slow check-in despite filling out paperwork online to "ensure a fast check-in", one staff member washing a car in front of reception so had to walk through big puddle of water to retrieve car.

Pros: A very good vehicle

Cons: A little bit of a remote location for me for pick-up and a the drop-off was a little confusing to work out

Cons: I didn't know that Mode was not Discoverer. Hence, I entered the insurance coverage again. It was not made clear enough. Mode's website for insurance, once you select B, cannot go backwards to A or something. The site is clunky.

Pros: young lady that picked me up was very professional

Pros: They provided a great service

Pros: The service was excellent, the quickest pick up and drop off I’ve ever had.

Pros: Fast and friendly service. Helpful staff

Pros: Very polite, pleasant and efficient. I left my iPad in the rental car and when I rang they sent their shuttle with my iPad straight back to the airport before my plane left. I appreciated this so much, thank you!

Cons: Nothing

Pros: Friendly staff. Easy pick up at the airport

Pros: Daniel was particularly helpful: even went out to search the car we'd returned to locate some lost keys

Pros: Nice Car

Cons: Clunky prebooking

Pros: Quick and easy.

Pros: I paid for full insurance through the booking agent but Mode still wanted to put a $3000 hold on my credit card to cover damage. I was told if I had an accident Mode would use my $3000 and I would have to claim back through the insurance. This felt wrong to me. Ended up paying more for the car to reduce the hold to $100. Because of this I won't use Mode again

Cons: Cheap

Pros: Friendly staff

Pros: The service at the end when I returned the car. There was a young girl called Emma who was lovely and friendly.

Cons: Daniel was rude and obnoxious. Told me he was going to take me back to the airport because I would;dnt give $3k on my credit card. Did not tell me about the dropping off process and was really rude. If he is the face of your company... you will not survive. Never again will I deal with a little company.

Pros: Very easy and good quality of service.

Cons: None

Pros: The only representative working when we did the drop off. Quick and efficient.

Cons: Poor customer service on pick up, extremely slow check-in, hefty $3000 security deposit and filthy state inside the car.

Pros: Not professional enuf. Terrible depot

Cons: Cudnt access bank

Pros: Just ok

Cons: Had to wait for airport pick up. Car interior was grubby and stained plus stale smell