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MEX RENT A CAR at Merida Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Juliette was amazing. Super friendly, knowledgeable, efficient, and helpful, are just a few words to desc one her.
Cons: Nothing.
Pros: As our flight was delayed, MEX cancelled our booking with no refund even though we informed them of our updated flight. Which is most unethical and cheated us of our money.
Cons: Awful experience. When we arrived, the mex company made us pay a looot of hidden fees. We ended up paying 500€ instead of 200 € as it was announced. Their excuse was that as we rented the car in discovery page, we should see with you the details and everything that we paid with you (insurrance etc..) was not valid for them and we needed to pay it again. This is the last time im renting a car with Mex company or Discovery cars.
Pros: It took 4 days for us to receive the car we asked for when we made the booking 5 weeks ahead of our trip. The first car was not in good condition and had offset steering. The second car (the one we originally requested upon booking) was much more acceptable and a great rental. Unfortunately, we received it more than half way through our trip, and have yet to receive a refund from Discover Cars for the discrepancy.
Pros: Good value. Very close to airport.
Cons: Receptionist was rude and it took a long time to get the car.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, ID card.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, JCB. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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