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MEX RENT A CAR at Merida Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Never more I ll get your service.
Pros: There wasn't any service
Cons: The fact that there wasn't any service. Will never attempt to rent from this company again.
Pros: Once they agreed that I had prepaid for rental and I already had insurance coverage, then they provided clean, reliable car. It had lots of scratches, scrapes and digs ( high KM’s on car) but they were all marked on condition report and there was no issues.
Cons: We had prepaid for rental and had letter stating we had Collision and Theft insurance coverage but they tried very hard to get me to buy it from them.
Pros: Staff was very friendly and courteous
Cons: I was charged way more than what I was quoted online but it 1:00 in the morning I was not interested in arguing over it the car only had a quarter tank of fuel and one of the tires was low on air
Pros: check out process was easy
Cons: Rental Rep not waiting at airport exit as promised. I had to search representative for instructions on where to meet shuttle. Upon arrival, there were 2 representatives and no organization to lines. Thus, I waited in one line while others arrived, waited in another line and after 2 hours of waiting, finally attended to by rental rep. Then it became worse... as the coverage for collision/ theft much higher than previously quoted and additional fees costing up to $550. Beware!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, ID card.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, JCB. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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