Santa Cruz das Flores Airport (FLW), Santa Cruz das Flores, Portugal - Azores Islands
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Ilha Verde at Santa Cruz das Flores Airport

Aeroporto das Flores - 9970-320 Santa Cruz - Flores
000351 292 542 372 / 00351 910 546 619
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:30-17:00
Tue:08:30-17:00
Wed:08:30-17:00
Thu:08:30-17:00
Fri:08:30-17:00
Sat:08:30-17:00
Sun:08:30-17:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Renault Clio
9/11/24

Pros: Perfect sized car for the islands

Cons: Signage could be improved

Spain
Renault Clio
8/11/24

Pros: La atención del personal.

Cons: Los neumáticos estaban muy desgastados. Muy por encima de lo que permite la ley. Me he estado jugando el tipo por la isla sin saberlos. El coche indicaba que se habían pasado 3500 del mantenimiento. También entraba lleno de golpes, aunque eso no es importante.

Belgium
Renault Clio
8/1/24

Pros: The first car we got broke down the first day and had To be replaced

Denmark
Renault Twingo
7/26/24

Pros: Smiley and fast working. Very good and flexible service.

Cons: All was good

United Kingdom
Renault Twingo
7/18/24

Pros: The car was appalling, dents all over, management light on, brakes grinder, UNSAFE!

United Kingdom
Renault Twingo
7/15/24

Pros: Engine Management systems warning light and tyre pressure light was indicating a fault. The brake’s shuddered and seems this car had not been serviced for years due to defective door window opener, door hinges, etc. The car had damaged on vertically every panel. I went back into the hire booth and was told they were aware of these faults and not to worry. The car was the only one they had that had not been allocated!

Czech Republic
Hyundai i10
7/12/24

Pros: Desk directly at the airport

Cons: We got a car demanding service, so we did not feel 100 % safe using it in difficult terrain of the Azore islands. Moreover, there was low battery in the key and we had to visit the desk again to get another one.

Italy
Renault Twingo
7/12/24

Pros: Good cars even better than expected

Cons: The personnel of the company is not very friendly. They are very strict about the rules and since our flight was cancelled we could not change our reservation adding one more day while reducing the next reservation in the other island. More flexibility would be appreciated

Spain
Renault Twingo
7/9/24

Pros: Todo bien

Cons: Nada

Spain
Ford Focus STW
6/28/24

Pros: Que estaba nada más salir del la puerta de recogida de maletas.

Cons: Me dieron un coche viejo, que le hacía ruidos la dirección saltaba la luz de revisión sin hacer. Me cambian el coche por uno más viejo, sucio con la misma alarma de cambio de aceite, pero se conducía mejor.

Portugal
Nissan Qashqai
6/13/24

Cons: Thé warranty ceilings are to high (2100 €). 2000€ would have been enough. so the agency took €68 more on the rental price

Israel
Renault Clio
6/12/24

Pros: All in all they were pleasent and quick

Cons: I had a hard time reaching them when I tried to phone during working ours, it took about an hour to get a response

United States of America (USA)
Renault Grand Scenic
6/11/24

Pros: Nothing positive to note

Cons: Agent was slow and after waiting over 1hr to get our car, she was talking to coworker and not processing our rental

United Arab Emirates
Renault Twingo
6/6/24

Pros: Easy pick up and drop off.

Cons: Car could be better

Portugal
Renault Twingo
5/22/24

Pros: Kindly service

Cons: Air conditioned not working

France
Ford Focus
5/2/24

Pros: 1 hour to pick up the car

France
Renault Twingo
10/28/23

Pros: Customer representative was very good and explained everything fully and satisfied all our concerns

Cons: Good service. The Fiat panda was underpowered for the mountainous terrain on Flores.

Canada
Renault Twingo
9/18/23

Pros: When I finally was able to reach the counter after a one hour wait, she was very quick to get my paperwork done and when I had explained about all the car troubles that I had had on other islands, she gave me a very new car so that I would have a good experience.

Cons: I had to wait one hour in line to get my car. The staff member was very overworked and tired and so not friendly in the least.

United States of America (USA)
Renault Clio STW
9/6/23

Pros: Needed brakes, windshield wipers, bumper draggging ground and completely dirty inside! Also AC not functioning properly. Had to return car and get another, that still did not meet our standards. Very unsafe cars! Representative horrible!!!

Cons: After we returned the car with bad brakes she made us wait, and offered us another car (after a huge struggle to get her to do it) and gave us a newer car, that was just as dirty, and broken! This place needs quality control by the government! Or corporate! How are they allowed to operate this way! Did not feel safe in both Terceira, and Dlores island, will vow never to rent from them again!

Spain
Renault Clio
9/4/23

Pros: The car was almost new, only 20K kilometres, however there were a lot of scratches. It is nothing as technical condition of the cra was good. It was also clean and without smells.

Cons: I had to wait a bit too long in the queue. Deposit was 1300€ what seem to be unreasonable given full insurance coverage I ordered.

Canada
Ford Fiesta
8/27/23

Pros: I got a nice car

Cons: Waiting in line to pick it up

Spain
Renault Clio
8/20/23

Pros: Cars overpriced and staff unfriendly. Car full of scratches.

Netherlands
Hyundai i10
8/8/23

Pros: That the deposit is transferred to the next car rental on a other island. So the creditcard is not maxed out.

Cons: At Some times, the airplanes landings were before the original schedule, but there was no flexibility. Even if the cars were there.

France
Renault Clio
8/6/23

Pros: Nice and fast, they did not tried to sell anything else, I have well appraciated.

Cons: The break of the cars did some noise when pressed slowly.

Netherlands
Renault Clio STW
8/2/23

Pros: Efficiënt and friendly

Cons: N/a

Switzerland
Renault Captur
7/30/23

Pros: Good company, friendly and helpfull staff, cars are clean and in good shape

Cons: It was quite expensive, especially in flores.

France
Hyundai i10
7/29/23

Pros: The guy who handed us the key was nice and serviceable. I think overall the staff was nice but overwhelmed with overbooking. They had clearly talked more bookings than they could manage

Cons: 2 hours standing in a small airport

Belgium
Mazda CX-5
7/27/23

Pros: Got what we reserved

Cons: The deposit stays a very very long time blocked. We are already waiting 12 days and still bocked.

Switzerland
Hyundai i10
6/29/23

Pros: nothing, this was a really bad experience

Cons: not on time, car in a very poor condition

Slovenia
Renault Clio
6/2/23

Cons: The car was not clean, at the pick up the representative tryed to serve two clients at once...

Luxembourg
Hyundai i10
4/12/23

Cons: If you book it by discovercars you cannot extend the booking on site. We were wrongly informed by some agent at the desk so we hat to open a new booking where the price was more than twice the price of discovercars... the agents took more than an hour to perform the new booking. so in total we lost more than 2 hours...

United Kingdom
Renault Twingo
4/7/23

Cons: The car was very old and very scratched. It struggled to get up hills which given the terrain of flores was not ideal

Switzerland
Renault Twingo
9/27/22

Cons: We had to wait 2h before we could get our car. The employee (Lina) seemed to be more than overcharged. She did not greet even greet us when it is finally was our turn. I understand this is a stressful job but a bit of friendliness doesnt hurt.

Netherlands
Renault Twingo
8/30/22

Pros: Friendly and helpfull.

Cons: I think the state of the cars should be better checked routinely.

United Kingdom
Renault Captur
8/1/22

Pros: Car was given to us dirty inside and out with no compensation offered and both rear tyres were close to legal wear limit.

Cons: Price we paid was extortionate!!

United States of America (USA)
Ford Fiesta
7/29/22

Pros: Drop off and the car were great!

Cons: Picking up the car took about 30-40 minutes.

Portugal
Renault Twingo
4/6/22

Pros: The employer Lina was reserved, unfriendly and not cooperative at all. Worst I have ever experienced!

Cons: I filled a complaint book and am waiting to hear back to get a refund: 1.Waiting time when picking up the car: 1 hour (car was not ready because I was 5 minutes early) 2.The back door of the car did not open 3.Scratches all over the car 4.Two signal lamps came on during the rental week. The second time they only replied after 9 hours to tell me that I can continue driving so I lost a full day of rental. I expect a refund at least of 50 € for all this trouble!

Belgium
Renault Twingo
4/2/22

Cons: I was overcharged for the missing fuel (it was impossible to tank the car on Sunday as all stations were closed). I was charged for 5/8 of the tank while I should have paid only for 3/8. Watch out not to be scammed!

Italy
Renault Twingo
3/26/22

Pros: nothing, nexy island i change rental company

Cons: car rental agents, both live at flores and at the phone unpolite and unusless

United States of America (USA)
Ford Focus
10/8/21

Pros: Agent service was real good.

Canada
Ford Focus
9/15/21

Pros: Nothing

Cons: There was no service whatsoever

Spain
Renault Twingo
8/20/21

Cons: FALTA MANTENIMIENTO EN EL COCHE. DA ERRORES EN EL CUADRO DE MANDO QUE AFECTAN A LA CONDUCCIÓN.

France
Renault Clio STW
8/18/21

Pros: They offered the possibility to change our car due to the bad condition of the car. The second one was also in bad condition

Cons: The second agent we spoke to threatened us. She told us that we will be downgraded.

Spain
Ford Fiesta
7/19/21

Pros: Vehículo en buen estado y con pocos años

Cons: Los neumáticos habría que sustituirlos. El precio algo elevado

Belgium
Ford Fiesta
6/28/21

Cons: the first woman was the most unfriendly i've ever met, the second one when we returned the car was not there at the due time, we had to wait one hour.

Portugal
Renault Twingo
4/16/21

Cons: Very disappointed that they charged the cleaning fee as the car was clean when we returned it. 😟. Like this better to put it on the rent. Wrote to the rental company and they didn’t even reply. It’s not the money but the principal.

Portugal
Renault Twingo
11/17/19

Pros: Everything OK

Cons: Everything OK

United Kingdom
Renault Twingo
9/8/19

Pros: Fast turnaround at both ends

Cons: Uninterested staff, the awful high mileage car

Spain
Ford Fiesta
8/7/19

Pros: The costs meet our expectations

Cons: The courtesy and interest in helping us was none, the speed of staff was none too, and they didn.t explained absolutely nothing about costs and conditions. The workers were really rude and the explirience with them disgusting.

United Kingdom
Ford Fiesta
7/21/19

Pros: Not required to pay in total in advance.

Cons: Required to wait excessively at the pickup. No apology given.

Switzerland
Ford Fiesta
5/19/19

Cons: Ilhaverde Flores pretends only 20 days later that I had filled up the car with wrong fuel, They should have noticed this on the day I have given back the car or at the latest the day after. After such a long time I don't remember all details! I have given back the car on the 2.4.19 and they wrote on the duplicate of my contract that EVERYTING was O..K.! They also handed me over the prove of "Santander Totta", proving that the deposit of Euro 1'3000.-- was canceled. Now they charge meEuro 246.20

France
Nissan Micra
9/10/18

Pros: aucun

Cons: tout le reste

Portugal
Nissan Micra
7/28/18

Pros: Efficiency in the pick up and return of the car.

Cons: Conditions of the car and high rental price

Brazil
Nissan Micra
6/18/17

Pros: Efficiency and friendliness from staff.

Cons: Price range for cars in some Azorian Islands are just abusive.

Most Popular Car Rental Deals

Santa Cruz das Flores Airport
Mini
Renault Twingo or similar
Renault Twingo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Ilha Verde
$43.84 per day
Santa Cruz das Flores Airport
Mini
Renault Twingo or similar
Renault Twingo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Ilha Verde
$45.30 per day
Santa Cruz das Flores Airport
Mini
Hyundai i10 or similar
Hyundai i10
  • 5
  • 1
  • 5
  • A/C
  • Man.
Ilha Verde
$46.39 per day
Santa Cruz das Flores Airport
Mini
Hyundai i10 or similar
Hyundai i10
  • 5
  • 1
  • 5
  • A/C
  • Man.
Ilha Verde
$47.93 per day
Santa Cruz das Flores Airport
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$53.34 per day
Santa Cruz das Flores Airport
Compact
Ford Focus or similar
Ford Focus
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$54.22 per day
Santa Cruz das Flores Airport
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$55.12 per day
Santa Cruz das Flores Airport
Compact
Ford Focus or similar
Ford Focus
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$56.03 per day
Santa Cruz das Flores Airport
Economy
Nissan Micra or similar
Nissan Micra
  • 5
  • 1
  • 5
  • A/C
  • Man.
Ilha Verde
$60.41 per day
Santa Cruz das Flores Airport
Economy
Nissan Micra or similar
Nissan Micra
  • 5
  • 1
  • 5
  • A/C
  • Man.
Ilha Verde
$62.41 per day
Santa Cruz das Flores Airport
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$67.44 per day
Santa Cruz das Flores Airport
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$69.68 per day
Santa Cruz das Flores Airport
Compact SUV
Hyundai Kauai or similar
Hyundai Kauai
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$69.81 per day
Santa Cruz das Flores Airport
Compact
Renault Megane or similar
Renault Megane
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$70.27 per day
Santa Cruz das Flores Airport
Compact SUV
Hyundai Kauai or similar
Hyundai Kauai
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$72.13 per day
Santa Cruz das Flores Airport
Compact
Renault Megane or similar
Renault Megane
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$72.62 per day
Santa Cruz das Flores Airport
Compact
Ford Focus STW or similar
Ford Focus STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Ilha Verde
$74.36 per day
Santa Cruz das Flores Airport
Compact SUV
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$74.58 per day
Santa Cruz das Flores Airport
Compact SUV
Nissan Juke or similar
Nissan Juke
  • 5
  • 4
  • 4
  • A/C
  • Man.
Ilha Verde
$75.87 per day
Santa Cruz das Flores Airport
Compact
Ford Focus STW or similar
Ford Focus STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Ilha Verde
$76.82 per day
Santa Cruz das Flores Airport
Compact SUV
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$77.05 per day
Santa Cruz das Flores Airport
Compact SUV
Nissan Juke or similar
Nissan Juke
  • 5
  • 4
  • 4
  • A/C
  • Man.
Ilha Verde
$78.40 per day
Santa Cruz das Flores Airport
Intermediate Crossover
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$83.78 per day
Santa Cruz das Flores Airport
Intermediate Van
Dacia Jogger or similar
Dacia Jogger
  • 7
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$86.26 per day
Santa Cruz das Flores Airport
Intermediate Crossover
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ilha Verde
$86.57 per day
Santa Cruz das Flores Airport
Intermediate Van
Dacia Jogger or similar
Dacia Jogger
  • 7
  • 2
  • 5
  • A/C
  • Man.
Ilha Verde
$89.14 per day
The above prices are only approximate and were last updated at 5:14 PM on 10/5/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, State Tax.
Rate excludes
The following surcharges may apply: Harbour Surcharge, Piers & Gares Surcharge.
Driver requirements
Minimum rental age is 19 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Canada, United Kingdom, USA, EU.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.

In order to pick up the car, the following documents are required: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
All credit cards must be capable of the following: Embossed; cards without this capability will not be accepted.

The following payment methods are not accepted for payment: Maestro.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Moving the car from one island to another is allowed.
One-way rentals are not possible between islands.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Delivery fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
A deposit for a tank of fuel is required upon pick up.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Service outside of business hours is available by request and for an additional charge.

Pick-up & Drop-off
Mon:  08:30 - 17:00
Tue:  08:30 - 17:00
Wed:  08:30 - 17:00
Thu:  08:30 - 17:00
Fri:  08:30 - 17:00
Sat:  08:30 - 17:00
Sun:  08:30 - 17:00

Top Suppliers at Santa Cruz das Flores Airport

Autatlantis
Exceptional 9.1 / 247 reviews
+351292542278 / +351961393996 / +351296205340
Aeroporto Flores, 9970-320, Santa Cruz das Flores
$87 - $98
Working hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-19:00
Sun:08:00-19:00
SIXT
SIXT
Very good 8
+351255788199
Aeroporto das Flores
Working hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-19:00
Sun:08:00-19:00
Keddy
Keddy
Good 7.8
+351292542372
AEROPORTO DAS FLORES
Working hours
Mon:08:30-17:00
Tue:07:30-16:00
Wed:08:30-17:00
Thu:07:30-16:00
Fri:08:30-17:00
Sat:08:30-17:00
Sun:08:30-17:00
Europcar
Europcar
Good 7.7 / 12 reviews
+351292542372
AEROPORTO DAS FLORES
$82 - $107
Working hours
Mon:08:30-17:00
Tue:07:30-16:00
Wed:08:30-17:00
Thu:07:30-16:00
Fri:08:30-17:00
Sat:08:30-17:00
Sun:08:30-17:00
Avis
Avis
Good 7.5 / 22 reviews
+351292542372
Aeroporto Das Flores
$143
Working hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-19:00
Sun:08:00-19:00
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